1. SEPHORA at Kohl's

1. SEPHORA at Kohl's

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Valencia, CA

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8 months ago

Helpful 11
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4 years ago

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4 years ago

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4 years ago

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Bath & Body Works - Inside the store

Bath & Body Works

3.6(52 reviews)
0.3 mi
$$

I had a really disappointing experience with Valarie at the Valencia Bath & Body Works location…read moretoday. I placed an online order for pickup and simply wanted to exchange one scent for another since the items were part of a buy one get one free promotion. Instead of handling it as a straightforward exchange, I was told everything had to be fully returned and refunded back to my account in a few days. After she rang everything up again, the total came to $75, which was confusing because I should not have had to repay for an even exchange. When I politely questioned it, I was met with attitude instead of help. I then asked to just return everything, and the interaction continued to feel uncomfortable and unnecessarily difficult. What upset me most was after the return was processed, I got back in line to repurchase my items and noticed Valarie pull another employee aside into the back for quite some time. The entire situation made me feel like I was being talked about or labeled as a difficult customer when all I was trying to do was exchange one scent. Customer service and attitude matter just as much as store policies, and unfortunately this experience completely ruined what should have been a simple shopping trip. I wanted to add the whole time she took the other employee in the back to gossip about me, there was a huge line of customers Pl ask for a secret shopping experience here to see how badly managed is running this store!

I had my first terrible experience at Bath & Body Works on April 19th, and it came down entirely to…read morehow I was treated by one employee, Kelsey. I'm getting married in Cabo San Lucas and have been buying hand sanitizers in bulk for welcome bags. On a previous visit, staff had no issue with us grabbing sealed sleeves from the drawers, so I did the same this time. On this visit, an employee came over to me and asked if I needed help finding a specific scent and politely let me know that going through the drawers wasn't allowed, which I completely understood (though it might help to have those drawers locked or clearly marked if that's the policy). The only reason I'm putting 2 stars is because of this employee, and I'm so sorry I didn't get your name, but shoutout to you! After this interaction, my friend told me the cashier, Kelsey, looked pissed, and was the one who called the employee over with her walkie-talkie, and was "mad-dogging" us throughout the whole interaction. I was like, "Whatever, I get it, they have rules, and the employee was super nice about it, so no biggie." What I didn't appreciate was Kelsey's attitude at checkout. From the moment I walked up, her tone was cold, condescending, and frankly unprofessional. This totally caught me off guard because I was being very nice and friendly and thought there was no issue. While ringing me up, she removed all of the sanitizers from their plastic sleeves. When I politely explained that I needed them kept in the packaging for travel, she sighed, argued that they "weren't supposed to be in plastic," and thankfully went to get another sleeve. While she was gone, she rolled her eyes and mocked me to a coworker behind my back, with my friend, who she thought was a regular customer, sitting in a front-row seat to witness the disrespect. That alone was unacceptable. She returned with a replacement sleeve (which she also managed to damage), continued speaking to me in a dismissive tone, and only then decided to make small talk about my wedding as if nothing had happened. I was calm and respectful the entire time, which makes this even more frustrating. If there are store policies, that's fine, but there is absolutely no excuse for treating a paying customer with that level of disrespect. This experience felt less like customer service and more like being talked down to and mocked for no reason. I've always enjoyed shopping at Bath & Body Works, but this bully behavior has left a negative impression.

Photos
Bath & Body Works - White Barn

White Barn

Bath & Body Works - Candles

Candles

Bath & Body Works - Inside the store

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Inside the store

Barnes & Noble - SpyxFamily Anya Figure IG: @ammysalamii

Barnes & Noble

3.3(149 reviews)
0.6 mi
$$

I haven't been into this location in awhile, met one of my friends here to grab some drinks at the…read morecafe and yap, while shopping around for a new book! Lots of options to choose from in the store, as well as some music albums and goodies. We stopped in the Starbucks cafe inside to grab a drink. They don't take the Starbucks gift cards here so it's cash or credit only, figured I'd ask though. I grabbed a chai with almond milk, tasted like more milk than my actual tea tho so wasn't too impressed. **UPDATE: I decided to come back in and try this cafe again, all for that $5 book with a drink purchase. It's called "pumpkin spice and everything nice" by Katie Cicatelli-Kuc. It looks like a cute fall read and to keep in the spirit I grabbed one of the fall drinks a pumpkin chai with almond milk and the pumpkin cold foam on top (btw it's dairy). This time my drink actually tasted like tea and not straight milk like last time. Maybe it was an off morning the time before. Barista's are always friendly and helpful, service is great and drinks come out fast.

I enjoy any Barnes & Noble and this branch is one I've been to a couple of times! You can get…read moreinspired creatively walking around in here and can also discover some great finds with books and movies. Free rewards program to sign up for with some sales and discounts sometimes throughout the year! The cafe area has a pretty good quantity of tables and chairs, and seems to be a great and cozy space for studying and getting some work done. Just be aware of potentially loud children in the cafe space since there is a large kid's area in the store and some families grab Starbucks coffee at the counter. The drinks here aren't too bad and are fairly delicious and made well by the baristas. No complaints here, except that the table seating area can use some more frequent cleaning! * public bathrooms * very large store with a variety of sections to shop around at *music/DVD section is separated by their own sensors and register * large parking lot

Photos
Barnes & Noble - Movies and music area

Movies and music area

Barnes & Noble - Harry Potter Merch Haul IG: @ammysalamii

Harry Potter Merch Haul IG: @ammysalamii

Barnes & Noble - Puzzle

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Puzzle

SEPHORA at Kohl's - cosmetics - Updated July 2026

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