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    Recommended Reviews - SEPHORA at Kohl's

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    6 months ago

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    3 years ago

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    Bath & Body Works - Inside the store

    Bath & Body Works

    3.6(52 reviews)
    0.4 mi
    $$

    I went in super early today right when they opened and i had the pleasure of being helped out by…read moreAnissa or Vanessa?? I didn't catch her name but she gave me outstanding customer service! She was super helpful and she showed me the luxury line! She was so knowledgeable and super kind! If i ever visit again soon I hope she'll be there!!

    I had a really disappointing experience with Valarie at the Valencia Bath & Body Works location…read moretoday. I placed an online order for pickup and simply wanted to exchange one scent for another since the items were part of a buy one get one free promotion. Instead of handling it as a straightforward exchange, I was told everything had to be fully returned and refunded back to my account in a few days. After she rang everything up again, the total came to $75, which was confusing because I should not have had to repay for an even exchange. When I politely questioned it, I was met with attitude instead of help. I then asked to just return everything, and the interaction continued to feel uncomfortable and unnecessarily difficult. What upset me most was after the return was processed, I got back in line to repurchase my items and noticed Valarie pull another employee aside into the back for quite some time. The entire situation made me feel like I was being talked about or labeled as a difficult customer when all I was trying to do was exchange one scent. Customer service and attitude matter just as much as store policies, and unfortunately this experience completely ruined what should have been a simple shopping trip. I wanted to add the whole time she took the other employee in the back to gossip about me, there was a huge line of customers Pl ask for a secret shopping experience here to see how badly managed is running this store!

    Photos
    Bath & Body Works - White Barn

    White Barn

    Bath & Body Works - Candles

    Candles

    Bath & Body Works - Inside the store

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    Inside the store

    Barnes & Noble - SpyxFamily Anya Figure IG: @ammysalamii

    Barnes & Noble

    3.3(148 reviews)
    0.6 mi
    $$

    Went in for a stroll today just to see what books there are and ended up leaving with 3 books! I…read morelike this SCV barnes and noble as it's clean, and well organized. I also love their little customer service area where if you have questions about books, recommendations, or where books are located - you can go and ask and the staff will happily check on the computer and tell you where specific books are located. They have quite a variety of books, they even have a game section, music section, and a Starbucks inside. It's quite a peaceful place to be. Staff are always helpful and everything is well maintained and organized. I love that their staff also recommends their book pick of the month observing from what genre of books you've bought and recommends stuff. I love that they do that because I am open to reading other interesting stories I haven't heard of yet. Their monthly book picks are also incredible!

    I haven't been into this location in awhile, met one of my friends here to grab some drinks at the…read morecafe and yap, while shopping around for a new book! Lots of options to choose from in the store, as well as some music albums and goodies. We stopped in the Starbucks cafe inside to grab a drink. They don't take the Starbucks gift cards here so it's cash or credit only, figured I'd ask though. I grabbed a chai with almond milk, tasted like more milk than my actual tea tho so wasn't too impressed. **UPDATE: I decided to come back in and try this cafe again, all for that $5 book with a drink purchase. It's called "pumpkin spice and everything nice" by Katie Cicatelli-Kuc. It looks like a cute fall read and to keep in the spirit I grabbed one of the fall drinks a pumpkin chai with almond milk and the pumpkin cold foam on top (btw it's dairy). This time my drink actually tasted like tea and not straight milk like last time. Maybe it was an off morning the time before. Barista's are always friendly and helpful, service is great and drinks come out fast.

    Photos
    Barnes & Noble - Movies and music area

    Movies and music area

    Barnes & Noble - Harry Potter Merch Haul IG: @ammysalamii

    Harry Potter Merch Haul IG: @ammysalamii

    Barnes & Noble - Puzzle

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    Puzzle

    SEPHORA at Kohl's - cosmetics - Updated June 2026

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