I had a really disappointing experience with Valarie at the Valencia Bath & Body Works location today. I placed an online order for pickup and simply wanted to exchange one scent for another since the items were part of a buy one get one free promotion. Instead of handling it as a straightforward exchange, I was told everything had to be fully returned and refunded back to my account in a few days. After she rang everything up again, the total came to $75, which was confusing because I should not have had to repay for an even exchange. When I politely questioned it, I was met with attitude instead of help. I then asked to just return everything, and the interaction continued to feel uncomfortable and unnecessarily difficult. What upset me most was after the return was processed, I got back in line to repurchase my items and noticed Valarie pull another employee aside into the back for quite some time. The entire situation made me feel like I was being talked about or labeled as a difficult customer when all I was trying to do was exchange one scent. Customer service and attitude matter just as much as store policies, and unfortunately this experience completely ruined what should have been a simple shopping trip. I wanted to add the whole time she took the other employee in the back to gossip about me, there was a huge line of customers Pl ask for a secret shopping experience here to see how badly managed is running this store! read more

I had my first terrible experience at Bath & Body Works on April 19th, and it came down entirely to how I was treated by one employee, Kelsey. I'm getting married in Cabo San Lucas and have been buying hand sanitizers in bulk for welcome bags. On a previous visit, staff had no issue with us grabbing sealed sleeves from the drawers, so I did the same this time. On this visit, an employee came over to me and asked if I needed help finding a specific scent and politely let me know that going through the drawers wasn't allowed, which I completely understood (though it might help to have those drawers locked or clearly marked if that's the policy). The only reason I'm putting 2 stars is because of this employee, and I'm so sorry I didn't get your name, but shoutout to you! After this interaction, my friend told me the cashier, Kelsey, looked pissed, and was the one who called the employee over with her walkie-talkie, and was "mad-dogging" us throughout the whole interaction. I was like, "Whatever, I get it, they have rules, and the employee was super nice about it, so no biggie." What I didn't appreciate was Kelsey's attitude at checkout. From the moment I walked up, her tone was cold, condescending, and frankly unprofessional. This totally caught me off guard because I was being very nice and friendly and thought there was no issue. While ringing me up, she removed all of the sanitizers from their plastic sleeves. When I politely explained that I needed them kept in the packaging for travel, she sighed, argued that they "weren't supposed to be in plastic," and thankfully went to get another sleeve. While she was gone, she rolled her eyes and mocked me to a coworker behind my back, with my friend, who she thought was a regular customer, sitting in a front-row seat to witness the disrespect. That alone was unacceptable. She returned with a replacement sleeve (which she also managed to damage), continued speaking to me in a dismissive tone, and only then decided to make small talk about my wedding as if nothing had happened. I was calm and respectful the entire time, which makes this even more frustrating. If there are store policies, that's fine, but there is absolutely no excuse for treating a paying customer with that level of disrespect. This experience felt less like customer service and more like being talked down to and mocked for no reason. I've always enjoyed shopping at Bath & Body Works, but this bully behavior has left a negative impression. read more

I was near the mall today and decided to stop on in to grab a quick something. I did have a reward to redeem and Nancy helped me with what I was able to redeem it on. She also showed me the new items in store and showed me the new collab with the Disney villans. Lots of different smells in the store to pick for your preference! I always get overwhelmed in this store but I did end up with something sweet yet subtle. Also need to come back in to snag some new smells too! read more

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Will not be shopping here again, Valerie was extremely rude to my wife and I made our shopping experience horrible

I have been coming to this store whenever I am at the mall. And during the pandemic I purchased some products that are on sale. During those visits, I had a pleasant experience. Employees were friendly and helpful with me. They would be polite and tell me the on going sales. Happy shopping!!!! read more

Bath & Body Works - 3 wickets candles - Cosmetics & Beauty Supply Near Me - Valencia, California

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I went in super early today right when they opened and i had the pleasure of being helped out by Anissa or Vanessa?? I didn't catch her name but she gave me outstanding customer service! She was super helpful and she showed me the luxury line! She was so knowledgeable and super kind! If i ever visit again soon I hope she'll be there!! read more

Alyssa was awesome! She helped me so much today with my returns and was very sweet! She talked to me a lot and it's nice to have a sweet conversation after having such a dull day. She made it quick and easy for me to get in and out as well!! She deserves some recognition read more

I stopped by this Bath and Body Works inside Valencia Mall today. I wanted to see what kind of sales they had on the candles. They had a lot of deals and the employees here are very helpful. They showed me the different candles and give me some recommendations. I also looked at their lotions to get some gifts idea for Christmas. This store has a lot of different products to select from and the prices are reasonable now but they'll likely be even better when Black Friday and Christmas is closer. read more

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I went in on Thursday was going in to look. Had a great experience by the help of chandler he was awesome he made us aware of the foam soaps and candles on sale and that bar soap that is stress free which I love. Thank you read more

This review is for the workers! They are always soooo nice and go out of their way to greet you and help answer any and all questions. I appreciate the attention to detail and how they transform the store for every holiday. Their items make beautiful gifts! I adore their designs on the candles, candle holders etc. I used to strictly use their essential oils bath oils for years, and hooked most of my friends and family. Store is always beautiful, clean, and easy to navigate. The cactus blossom candle is my favorite! read more

Bath & Body Works - Candle - Cosmetics & Beauty Supply Near Me - Valencia, California

We bought 30 bottles body spray and we're asking this arrogant and attitude girl name Kaka or Aka which fits her name. We are asking her if she can give us an individual brown bag because it's for Christmas gift. She's giving us this cheap clear plastic and ask her again if she can give us at least 15 brown bag and she said NO. So I ask the other lady what if I will buy an individual spray and ring them individually on a separate receipt, she said they will give you a separate bag and told me that I should have done that before. These sales lady if they don't like their job they should quit, what an attitude, I told her that I will put them on Yelp ... her answer is GO AHEAD DO IT. I will never come back to this place again. They should train their employees before releasing them in the wild. read more

Furthering my tour of B&BW shops, I had an offer for a free gift with purchase, plus buy 3 / get 3 on the signature body care items, so made a search for one in the Valencia area. The Google Maps feature took me to a spot that wasn't the right place. A call to the store righted that ship. It's upstairs in the main mall, between Macy's and Penney's. Typically, season-forward merchandise is in the front. This year, they didn't really focus on Spring scents, but rather went from their post-Christmas semi-annual sale right to featuring summer tropicals. I have Beautiful Day and Freesia from last year to take the Spring slot in my bathroom. I enjoy rotating scents and colors seasonally, and B&BW inspires me with lovely fragrances. Newest one is Gingham. Their rewards app is terrific with special offers that rotate at a blazing pace. If you ever shop with them, I highly recommend signing up for the app. The staff at this store was extremely welcoming and friendly / helpful. read more

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My go-to spot for all my scented goodies! Staff were very helpful and friendly and Melissa expertly helped me identify exactly what I was looking for! If you want your house to smell the best, this is a no brainer. read more

Every time we walk into this Bath & Body Works location immediately we are greeted by one of their awesome employees who brings us up to date on the ongoing sales and their newest fragrance line being featured... I had the pleasure of talking to Angel! So he was fabulous! Super friendly, professional, easy to approach and very knowledgeable as to what we needed! We felt very much like he cared about our questions and he was quick too! Over the last month or so a few of the other employees have helped me out too whether assistance from a manager or right out on the sales floor all the way to checking out! I took the liberty to ask for a few of the employees names: All 5 stars of course!...you know why because they are happy to help you! Always smiling, if you need something and it's not there they go out of their way to find it! They go above and beyond! I'd like to say a big thank you to the following rockstar employees Amy! Andrew! Ashley! Tatyana! All of you even those I haven't mentioned ... are incredibly beautiful wonderful hard working best employees ever! The environment is always cheerful and very much filled with the upcoming holiday seasonal spirit! We just love our shopping experience because you all make the visit worth while! This location smells so good! The shelves are always fully stocked and the store is immaculate! This overwhelming positive response is directly related to the Outstanding Customer Service we always receive at this location! Look forward to doing business! Please give recognition to all employees because of them too we enjoy shopping there! read more

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Came in today to get a couple things and I was helped out by the nicest lady named Melissa that made the overall experience amazing. 10/10 service! read more

Awful customer service!! There's like 10 employees working and you can't get anyone to help you find the $30 candles for a birthday present. They were incredibly rude and not helpful at all. read more

Arley and Nancy are the best! I walked in completely lost because I didn't know what to get my gf for her bday and they went completely above and beyond to help me get something together. A+++ service. 10/10 recommend read more

Who doesn't love bath & Body Works?!! Love this place , Customer Service is always awesome ! The girls always nice an friendly . Store was clean an there was a special on the candles , of course I had two . Always have deals going on , I recommend to download their app, there are better offers on it. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Valencia, California

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Taryn went above and beyond when she helped out my partner and I. My partner and I are obsessed with Halloween and Taryn went out of her way to bring out every Halloween product she had in stock for us to buy. This girl deserves a raise!! I love this Bath & Body works location. Everyone there is so helpful! read more

PRODUCTS are GREAT! They make super gifts! Certain members of the staff are fabulous! There is a gent who works there who is awesome and another young lady who is great! Most other annoy the bleep out of you! One of the weekend managers is a doll! The one today was unbelievably and UNDENIABLY the rudest ever. Hence the reason for 3 stars. She blew it for her team. Don't ask for your patrons cell phone number and email info and addresses if you don't want them to use the coupons B,B &W send you. I had made a couple purchases with separate coupons. Fine. Great. I left the mall. Ran a few more errands came back with another different coupon that had been mailed to me that I found in my wallet. I went back to the mall used the stupid coupon for body creams. Then the manager aka COUPON nazi came out and said no more coupons for you. NOT JOKING! Extremely rude and terribly unprofessional. I wish I got her name because she needs a class in customer service. Her attitude definitely resonates in a few of the associates. The sales girl who rang me up was mortified. I was mortified. It's a coupon. I did not abuse the usage. All were different coupons. Sorry I only have one day off where I can get over to the mall. Last I checked retail stores do just that sell retail. read more

oh my goodness i had the BEST time in here. Everything was well stocked and clean and not too busy. I felt very comfortable. I was helped and checked out by Natalie Lloyd. I can not say enough great things about her. She let me know about a promotion with buying 3 soaps and 2 free. Crazy helpful. She was so funny and informative. I am so lucky that i had the pleasure of receiving her help in the store. If i could i would have tipped generously. As i also work retail I know how hard it can be to work with the public and I let her know how much i appreciate her help and that she was doing an amazing job. She's the best!!! read more

Service here is great. Really love how the staff acknowledges customers as they walk in and offer assistance to help find the right products. Their service takes the shopping experience to the next level. read more

Love this store. Employees are super nice and awesome! They are welcoming and tell you the deals as you walk in. I have a service dog he absolutely loves Julie. We come in to see her. She welcomes him as well. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Valencia, California

I wanted to see what they had for their Semi-Annual sale while I was on break. To my dismay, it appeared that what I wanted was not available. I decided to ask two of the employees and the first time I was responded with, "its slim pickings right now." The second time I asked for a different item, I was given a, "whatever we have is what we have" with a neck snap and irritation. I found out from my co-worker that they were talking about me after I had left, asking each other what my "problem" was. I didn't have a problem, I was just disappointed that they didn't have the items I wanted. I simply asked twice about two different items to make sure they indeed did not have them. You are better off going to a different location. I don't think I'll be back and nor should you. read more

There's an Asian supervisor there that make sure she yell it in a loud voice so the whole store can hear, that I can't use the freebie coupon with an internet coupon and pointed out it said in fine print in the internet , haha IN real tiny PRINTS ! She then make a face when I purposely changed My mind about buying all the items in my basket, Not cool! I had to gather my nerves using a coupon , I hate it when people do that on purpose to embarrass a customer. Totally unprofessional and negative vibes, really rough and loud! Then she turned around to tell all the sales assistants behind the registers like " I'm the supervisor " that they can't do that blah blah blah! Totally power tripping ... used to be cool to buy here. A company can certainly be tarnished by a lousy employee! read more

Worst customer service ever experienced. I went in on a weekday to be exact it was on a Wednesday clearly not a lot of pple were there and it was around 6 pm. I go in all excited to buy some of my favorite candles. There is to workers on the front and no one acknowledges me. I'm looking around another person comes in clearly gets greeted. I find the candles I want I'm walking around with the candles on my hand looking for there bags. They see me and don't even offer a bag or basket for me to put my items in. I had to look for the items myself!!! Offered no holly what so ever! Worst worst worst!!!! read more

I was there last Tuesday and there's this short lady on the counter who is rude and just stuffed my order and seems not enthusiastic about work , a classic case of poor customer service read more

Wonderful service. Very well organized store and such friendly workers. Everything was very clean the way they had it organized meant I felt safe to shop. read more

So I went in today to get some products for my friend as a birthday gift and I was first greeted by this girl named Larissa. She was very helpful and nice in the beginning but when I went to go check out I was given a coupon from another sales clerk and had told Larissa about it. After that she gave me complete attitude and had a mean tone in her voice. Not to mention she didn't give me the discount I was offered. Products good customer service sucks read more

Nice clean store good service. Sometime they can be out of stock on items But they always re stock. Customer service is important and the staff are friendly read more

I went in to purchase a bunch of body lotions for 30 teachers, the ladies on the floor were very pleasant and answered my questions, however the girls at the register were very rude and lacked customer service, I wanted to grab 2 more lotions after I spent $300 on my purchase, instead of the girl asking one of the girls on the floor to grab it for me, she tells me you need to stand back in line when you go grab them. If I really did not need the lotions that day, I would have returned my entire purchase and went to a different area to purchase them. I will never purchase from this store. PS to management, you really need to train your people on how to provide the proper customer service. read more

I went in the Valencia store with my baby and stroller. I was barely able to fit through the maze of displays. I finally selected about 10 items to give as Christmas gifts juggling them in my arms while maintaining control of my stroller. I finally discovered one spot in front by the registers where the stroller could fit and waited patiently for my turn. After about 5 minutes of seeing me there, the girl at the register told me there is only one line and I had to go to the other side. I explained I couldn't get through and I was next in line anyway. She looked right at at me, then ignored me and asked for the next person in line. She watched me place all of my items I had in my hands on the nearest display and leave. All three of the women at the registers saw me there the whole time. All three saw me struggling to hold the products I chose. All three watched me place the stuff I wanted to buy down and leave. Not one person even attempted to get involved or make the situation right. This is bad business and you lost my business for life! read more

Employees are the worst. A manager would not allow me to use a coupon from their website! Why offer coupons if they don't accept them?

Even though it takes awhile to check out, I find the service outstanding. The clerks and management are always pleasant snd accommodating. If you have a problem with anything purchased here, I have never had a problem having it replaced or refunded. I also love the selection of merchandise and assistance in finding what I want. Keep it up BBB. read more

So happy to meet Maria, who was very helpful, and Danielle, who made my bath and body shopping experience amazing. Thank you my pretty ladies! I'll be back soon read more

I always end up getting free items at this store. I can't complain. Just like them on facebook and let the freebies begin!

so this review is based on the employees customer service. yes I am aware of store policy and return procedures, but the way Ione first handled my situation, was really uncalled for. I had a return and she basically pointed to a gentleman and pushed my bag of returns away from her and said, "there's the manager".... uhrmm ok so you expect me to walk over to the manager when you have a mic to call him on? RUDE! the only reason I didn't give this location and 1 star was for the way the manager, Sean, took care of me. Had my return situation got worse this would have a 1 star review. Ione needs an attitude adjustment or get retrained on customer service. But a huge thank you to Sean and another customer named Paige for being understanding. read more

I love this store so much. From fragrance for my room, our house, restroom & my car Too many faves here. I love the sweet pea, pomegranate and a lot of summer scents I always buy my supplies here, I wish they had a rewards card or something. I can use my Pink card here but doesn't count the stars. I'll still get everything from here. Staffs are also approachable and really helpful. They also have great deals! read more

Cashier was friendly. Girl on the salesfloor was friendly and helpful. My only problem is I had pulled several scents of the same item out of a bin clearly marked 50% off and one of them didn't ring up at 50% off. I guess it is my fault I wasn't paying attention as she was ringing up my transaction. I didn't realize the mistake until after I got home and was looking at my receipt. read more

Love this store. Staff is friendly and love the aromatherapy stuff. The mint one is the best smell. Great customer service. And great products. Can't go wrong. read more