Kayla at Sephora provided an exceptional customer service experience that truly stood out. I came in urgently needing sunscreen and, to be honest, was having a really difficult day. From the moment she approached me, Kayla was warm, attentive, and incredibly professional. She took the time to listen carefully to what I needed, asked thoughtful questions, and guided me through options without ever making me feel rushed or overwhelmed. Her knowledge of the product was impressive, and she was able to recommend the perfect sunscreen for my needs with confidence and care. What made the experience even more meaningful was her genuine kindness she treated me with such patience and understanding, which completely shifted my mood. It's rare to encounter someone who not only excels at their job but is also compassionate. Kayla's level of service was truly the best! She turned what started as a stressful moment into a positive and memorable experience. Sephora is incredibly fortunate to have someone like Kayla representing their brand. read more

Very poor customer service. The salespeople seem more interested in having conversations with each other rather than helping a potential customer. I walked out and went to Ulta. I don't like giving a bad review and only do so if the store is really horrid. read more

The Sephora Savings Event is on NOW for Rouge members and I just had to shop my basket before the girls come clear the shelves and this location did not disappoint. I am super excited that I can not only shop with TIMETOSAVE and my linked phone number to save 20% off, but I'm also getting cash back with https://www.rakuten.com/referral/default.do?event_src=Header# and earning 5x points with my business platinum AMEX. I was able to shop, save and enjoy this beautiful weather. The staff was very helpful though some items were not available in store. I'll be back as I'm sure my list has grown. Unika B. & Co. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Durham, North Carolina

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Always a fun place to browse and play. If you register, you can always get a present during your birthday month. Wherever I am, I visit a local Sephora on my birthday. Lately it's been extremely crowded, which is why I gave only 4 stars. read more

9.2.19 added 2 (for the Mgr) I appreciate so much the DM reaching out to me about my encounter 8.29. We had a very pleasant conversation where I was able to explain what took place. She was very apologetic as was I. I do wish my OCD had not taken over and I had never touched anything no matter how I interpreted the tester policy. When in doubt keep your hands to yourself. I'm thankful she understood that it was not that I was warned it was how it was said. The "it's not what you say it's how you say it". Thank you again for reaching out. I appreciate so much everything you said and did! Update 8.29.20 still 1 They have every tester out on display. We were given the speech these are NOT to be "used". Understood. I did not realize we could not even touch them, not even to properly place a (Huda) palette back in the holder as it was not properly seated and I didn't want it to fall and break. Before I knew it I was being reprimanded like a child that the testers were not to "used". I was NOT USING THE TESTER! Had no shadow on my hands nor did my daughter. I don't appreciate being scolded like a child! In front of my child for something I was NOT doing! Next time I will let your tester/shadow smash to the ground! Apparently the only attention I can receive in this store is negative! As I left we were asked if there was something we couldn't find. I said no, there were plenty of things I wanted but after you are scolded for something you weren't doing it, it puts a puts a damper on the trip and really makes you not want to spend any money. Sad since I love skincare & makeup so much. I'm on Influenster (almost 700 reviews 95% beauty related. IG of course. It was my birthday 3 days ago and my hubs sent me to the mall and told me to go nuts! Still no money spent in this store. Just In case the manager or corporate read these. It was 8.29.20 - 3/3:30pm female employee with very short brown hair maybe an 1"-2" long. Her delivery was extremely rude! Previous Review I don't come here very often as it is a pretty far hike. The last time was about 3 weeks ago, during a weekend, the store was slammed so I realized I shouldn't expect a whole lot of costumer service. I get it. However, today is a Thursday, 8pm. Very few costumers in the store, maybe about a dozen. I meander through the store work my way around for over 20 minutes. Not one single employee acknowledged my existence -ever! I love makeup and I wear makeup. I love skin care. I love hair products. I'm there for a reason! You can tell! Of the five employees I saw....one was checking people out, one was helping a woman. One was having a very personal conversation near the briogeo, the conversation had zero to do with makeup or any beauty related issues. I was on the other side looking at the Tatcha items for a few minutes so I know it was personal and had gone on a while as both ladies were leaning on the displays, basically sitting. Even as the employee saw me she didn't ask me if I needed help or if I had been helped. Nothing. Two others were standing and talking to each other. As we approached them, no "did you find everything you were looking for?" Still nothing! Not one single employee spoke to me the entire time or offered any customer service of any kind! So 3 of 5 employees were doing NOTHING to help costumers - me or anyone else! Maybe Sephora needs to hire a few new employees and go over what is expected. I left empty handed. read more

SEPHORA - Two employees having a personal conversation. 5 employees tonight and 3 are having personal conversations. Zero customer service! - Cosmetics & Beauty Supply Near Me - Durham, North Carolina

Wow, six years later and I'm still sad that our Sephora sucks so much. I went in over the weekend bc I was interested in trying some new products. I watch a lot of YouTube and read a lot about beauty products, hair products, etc. It is widely known that Sephora is generous with their samples bc they are generous with their return policy. They'd much rather you take a tiny sample of Sunday Riley Good Genes and try it first than buy and then return a $105 bottle that they can't resell. Or so logic and the internet would have you believe. I went in and grabbed a few "try me" items I've had on my wish list. I intended to shop around while my samples were being made. I waited in line, then asked the cashier for samples. She said "you want samples of ALL of these?" I said "yes, please." She said "we only do 3." I said "No, you do 3 per category- skincare, hair care and makeup." She rolled her eyes and asked a fellow employee if any of these things already had prepared samples. When she was told that she'd have to make them she stalked off...and was gone for like 20 minutes. I was afraid she wouldn't be able to find me if I browsed around the store so I just stood awkwardly by the register. She finally come back and tossed the samples on the counter and walked away. I was confused if she was done, or if I was supposed to wait, or what. So I waited a minute, then picked up the samples and left. Oh, and I've been told that Sephora employees are supposed to print something from the register with the name, price, ingredients and customer rating of your sample, but of course I didn't get that- I got partial names written in sharpie on the outside of the ziplock. Ok, whatever. All this to say that I will continue to purchase from Sephora...online! I don't want to give this store any of my business. Their selection isn't great, and their employees are rude. read more

If I could give this place zero stars, I would. I have been a Sephora Rouge member (top tier membership) for the past 8+ years and it is my go to place for my cosmetics and skin care, so I expect to be treated with at least some respect and dignity as a loyal customer. I moved to Durham and this is the closest location to me, but there are a couple employees here who absolutely hate their job and should not be working here. One of my more recent visits, I came to ask about a fragrance and the lady was extremely unpleasant and rude, and very combative. I wish I could remember her name because she was so unprofessional when I asked about a Chanel perfume and she was not interested in helping me out or answering my questions. Another time I came in (two days ago) to find that the entire store was closed for no apparent reason and the lady inside said they will be open the next day. I come back the next day, almost noon, and they're closed again! I literally went all the way to the mall just to stop by Sephora, and two days in a row they were shut down with no forewarning. This time the lady tells me it's because their AC is not working. If they had only told me that on my earlier visit and that it might not be fixed for a couple of days, that would have been more professional. Instead of making me rely on their statement and be completely misled and waste my time. I tried calling before my second visit and it went to the generic answering machine, so even if they had given a heads up that way, that would have been more professional. Never going back and will only be ordering online so I don't have to deal with this type of BS in the future. read more

Worst customer service ever. Wait 15 mins, no one helped. Waited another 10 in line just to get my question answered and when I figured out my shade and I went to purchase my item and despite there being well over 5 over associates I was still not helped, I just politely put the items back and walked out. I work in retail myself so this was a very disappointing experience that could've been very quick and easy. read more

Incredible service with such a nice & caring staff ! Shaun was so sweet at the checkout and really helped me out with discounts and was so transparent with the best deals for my purchase ! He even gave me my birthday gift a few months late since I didn't go in August ! What an excellent experience even with the holiday & pandemic insanity. I felt very safe and the store was clean and the capacity was controlled by the sweetest greeter. Thanks so much for your help ! read more

Durham, NC-Southpoint Mall. I made an appt for a make over for my daughter's prom. Paid the $30 deposit. Showed up on May 6th (the day of prom) and there was NO appt. Spoke with Kevin (manager) who sd he was booked and had no appt for KY baby. My child then purchase make up because she can actually do other self. Welllll the real issue is the ddue to some glitch in the software, Sephora charged my account 37 times at $30 each. That caused my acct to go in the negative All my payneents for other bills bounced, rent late. Kevin gae me a gift bag of free samples of things I don't even use and thought would smoke over things . After a convo with corporate and screenshots of my account, I finally received my refund. I had to shut down the card and wait for another one in the mail. Not one time did I receive an official apology. I WILL NEVER SPEND ANOTHER DIME IN THIS STORE. I had a late for rent and they should've paid it. Hard working singles Mom just trying to help my daughter have a lovely prom and to have Sephora rob me. I wish I had the money to sue for pain and suffering read more

Hands down worst Sephora I have visited. The salespeople always seem more interested in each other than the customers and seem put out when asked for help. The cashiers can't get rid of you fast enough and don't look at you when speaking. I've been a customer of Sephora for years and have lived all over the country. I expect better than the way this store is managed, I think most people do when shopping at this type of store otherwise you'd just shop online. You're better off driving the extra distance to another Sephora or going to Nordstrom for better service. I was so bothered by my experience that I tried calling to reach management and I couldn't even reach a live person via telephone. Oh and by the way they weren't even busy, there were enough customers to keep the staff occupied but no lines so no excuses for this type of poor assistance... read more

Nasty! Called at opening to check if they had a product in stock since the website read "In Store Only." Figured I would check before driving over with current gas prices. Lady answered the phone laughing and instantly seemed annoyed I called. Said I could check online and left me on hold. Called the Village Raleigh location and the lady who answered understood my question and was so helpful. read more

They have a lot of the prestige brands I love. Nars, MUFE, urban decay, Lancôme, YSL, etc. I qualified for rouge two years in a row, mostly by buying clarisonics as gifts. I'm going to miss that status next year. They open up the doors early for rouge customers a few times a year and have brand reps. Once, they had a clarisonic rep who gave me a free replacement head, which is about $30 value. What I love about shopping here is their generous return policy. Even if you've used it and it's been two months, you can get your money back. read more

This is a review for the Sephora in JCPenney. I don't particularly like the stand alone shop in the mall. I never get good service there. If you go a little further you will find a wonderfully supplied Sephora in JCP with great customer service. If you need help I would go here first. As you can see from my picture, I probably wear too much makeup. I know. But although I have but one face I am always fascinated to try new colors, pots and pans of the latest color iterations. But I am picky about where I shop. I won't go in an Ulta, some makeup departments and definitely pass up and go to JCP. The girls that work there are so sweet and generally have more time to help you play around. No high pressure sales just conversation and girl talk. They have some different palettes that the other Sephora doesn't carry that is just for JCP so you might find something you like better there or fits the bill. I kind of like having the store to myself but thought I would share this with you if you wanted to not be crowded out or left unassisted. read more

Play with makeup, dance through perfume spritzes, and overload my skin with a bajillion brands of moisturizers?? Sign me up, I'm there! Besides the awesomeness of the Sephora business model, something needs to be said for the helpful makeup artists who work at the Southpoint location. I came in for makeup tips for an 80's event, and my helper (sorry, still bad with names) not only looked over the entire store, but also called in another helper to add to their collective creative juices. I came out with neon yellow all over my lids with orange, red, and hot pink flames coming out of the outer corners. It pushed me out of my comfort zone, but still applied well to my event needs. The best part was I never felt pressured to purchase, which only made me want to buy more! read more

I had my makeup done for a black tie gala and my artist nailed it! The perfect amount of Smokey she without looking over done and super friendly! They had lovely products and I was happy to find someone who could help me, especially since I'm from out of town and wasn't sure where to go for a quality makeup job. read more

Everyone at this location is helpful. Easily found my shade in NARS foundation. I love the great selection of brands all in one place

On the hunt for some new foundation, I wanted to check out Sephora. You can go online and book several services to include help with your brows, lips, lashes, foundation, and all the way up to a 60 min full face makeover. I arrived before my appointment and was immediately greeted by a staff member. Soon enough Leslie arrived and we talked about what my needs were. I wanted a BB Cream because in theory they are better for your skin but sadly Sephora does not carry many BB cream options. Using the color IQ technology, she scanned several spots on my face and neck to see which products and color would best suit me. She applied the first match, which we both agreed was a good fit. There was no pressure to buy and I left without purchasing the cream, as I wanted to see how it lasted over a few hours. Great service and love that you can schedule an appointment so you are given the full attention of a staff member. The only down side is the fact you only get to try one foundation per appointment, which is understandable since they are only 15 minute slots. If you are in need of some makeup help do not hesitate to book an appointment online. https://www.sephora.com/happening/home read more

ASK FOR SHANNON, the lovely lady that closes on Friday nights, she is WONDERFUL!! I came in totally clueless about which makeup would work for me and left feeling flawless. Thank you Shannon I hope to get your assistance again very soon. I was treated like a queen at this Sephora. Any one would be lucky to have Shannon's help! read more

I really like the Streets at Southpoint Sephora location. They often have the products that I am looking for; whereas, the store in Crabtree tends to always be out of my eyeliner. It's a bummer since that location is closer to me. Also, the staff at this location seem much friendlier and willing to assist you/answer questions. It's awesome that they offer free tutorials to show you how to enhance your makeup. I do my makeup pretty much everyday; so, I appreciate this. It allows me to test out products and see them on my face before I purchase them. Quality makeup isn't cheap! Therefore, it's nice to know what you're getting before you buy it. During this visit, I stopped in to buy eyeliner and to ask for help with filling in my brows. They signed me up on the list and had a beauty associate greet me when she was available. It wasn't a long wait at all. The associate was super friendly and knowledgeable about how to shape and fill in your brows for a natural look (which is what I was looking for). After she did one brow, she had me do the other. This was great because she guided me which allowed me to practice and learn how to do it on my own. My brows looked great when I was done!! I will certainly be back to this store whenever I need to re-stock my essentials :). read more

I love this place and Anoka, the manager, makes it a home for me. She's very careful to choose the right products for me. I'm always happy to see her and what new ideas she'll have for me. read more

The Durham Sephora store is larger than the Raleigh location and carries a slightly wider range of products, such as OCC lip tars and more sizes of skin care items/perfumes in certain lines. It's usually pretty busy and this time of year it can be slightly disheveled, as the staff tend to put attending to customers before making sure the testers are in their correct spots in a display - which isn't a bad thing! Because it's so busy, and because some people are terribly sloppy, I find it pays to double-check that the box you grabbed is actually the right one for the item you wanted to buy and not something another customer just shoved into the wrong spot. Also, if a product appears to be out of stock on the shelves there may be some in the lower storage drawers so just ask! If you're unsure whether a product will work for you, an associate is generally able to provide you with a sample or a colour match - don't be that person putting on makeup from the testers on display! All Sephora stores carry mid-ranger and higher-end makeup, so don't come here expecting the kind of deals you can get at CVS, but the customer service matches the price range. I find that I'm left alone when I indicate I want to be, and given assistance when I ask - just the way I like it! The Beauty Insider card tracks your purchases and gives you points for every dollar spent, which can be redeemed for trial size/deluxe samples of various products. All in all, if the art of beauty is on your mind then Sephora should be on your list! read more

I went here today to buy some make up for the first time and Emerald was super efficient and helpful. Even though the store was busy, she made time to give me a quick make up tutorial and recommended me all the right products. I appreciate it! read more

I usually find it easy to get lost in these kinds of stores as I am pretty hopeless in picking make-up and skincare products. When I find a product I like I usually stick with it just so I don't have to go through the hit/miss experience over and over again. So imagine the panic I was in when I went into Sephora last Tuesday and they were out of my usual powder (Benefit in the shade of Honey). One of the associates must have noticed my panicked expression because she sweetly came over to ask if there was anything she could help with. I asked if there was more of this product anywhere in the store. She checked and informed me that they had just got a shipment in so that they would have more on Wednesday. Again with the panic. I told her that I was out of powder and I had somewhere to go that evening (heaven help me if I have to leave the house without make-up esp during the pasty white months of winter) and asked if she could recommend something comparable. She told me she knew just the thing and over to the Make Up For Ever section we went. Quick sigh of relief because this is a product I'm familiar with. I use a Primer from this line (a Sephora associate recommendation) and I'm quite happy with that. She told me that not only was the product comparable in quality but its a couple bucks cheaper (nice!) so we did a quick color match and I was on my way. I also got her to help me pick out a new powder brush and a brush cleaner. The other thing that I love with Sephora is that they have a pretty rockin' rewards program. I love rewards programs, they really do make me shop at one place over another. I love earning free stuff spending the same amount of money I planned on spending anyway. The products are pricey if you are comparing them to Cover Girl, Maybelline, ect, but as with all things in life you get what you pay for. Thats not to say that I don't buy Maybelline (I use their mascara) or Cover Girl (hello eyeshadow) but I choose to spend a bit more on my primers and foundations because if its going to go all over my face I want it to 1) work and 2) not tear my face up. Summary: Sephora is great for people who don't know squat about make up/skin care products and need an expert opinion and for those who like quality products at competitive prices (with a rewards system for your loyalty). read more

Okay I had an AWESOME experience here. I just moved to NC from CA and was feeling girly and pouty and sorry for myself. I'm still looking for a job, and grad school boyfriend is all busy and important and stuff. Obviously, I needed some new eyeshadow. Krista spotted me from a mile away, complimented my outfit, offered help, and then sat me down for an impromptu makeover. I know what you're thinking, and I was too, but after sitting there for 40 minutes, exchanging our life stories, and she introduced me to several coworkers, who were equally sweet, she gave me her number, said to look her up on facebook, and then didn't even try to get me to buy anything but the eyeshadow I had originally wanted. She was super positive and encouraging, too. I ended up spending more money than I intended, but don't regret a thing. The ladies at the cash register were equally friendly. I will definitely be back! read more

The cast members at this Sephora were generally knowledgeable and helpful. Happy to return here for future shopping trips.

It's not the best sephora I've been in. They didn't have everything that I expected they would. But luckily there was a Nordstrom in the same mall and I got everything I needed anyway! read more

I walked in and was greated by Anika who was extremely helpful, polite and knowledgeable about colors and tones. I then asked for a skin iq and was transfered to another consultant.... needless to say it shortened my shopping with Sephora. She appeared disinterest and put a powder on my face which did nothing. I will definitely revisit the store but will continue with online shopping at Sephora. read more

I went looking for Dipbrow by Anastasia Beverly Hills, and let me just say I feel very lost in these types of store considering I know very little about make up, but this product came highly recommended to me. The lady there knew exactly what I was looking for, was very knowledgable and helped me choose which color was best for me and even applied it for me. Very pleasant painless experience, will definitely go back! read more

Yay Sephora! No longer do I have to buy tons of cleansers and moisturizers and waste money when I can take the time to find and test the right one for me. The employees at the Southpoint location have always been super friendly and the makeup artists are great! Annie and Monica have always given me great advice on makeup and have never been pushy, which like the previous yelper... only made me want to come back and buy more. read more

There's an employee named Erika N who is the sweetest Sephora employee I've ever encountered! She de definitely made the trip to the mall worth it! read more

This Sephora is terrible. I go there for specific items in lines that they sell, and they have never had what I wanted. Today, several employees were milling around aimlessly, and no one asked to help me. I will drive 25 miles to the store in Raleigh (Crabtree Valley) the next time I want something from Sephora. I'm sure the selection and service are much better. read more

I have shopped here many times over the years. This is one of the larger Sephoras with a big selection, more than the Crabtree location. The staff is really wonderful. I have found many of them to be patient and helpful. Though I usually know what I want, I have counted on them for knowledge of the many brands they carry. read more

After having my 3rd(outta 4!) child,i was seriously tight on "mommy spending" lol. Id always shopped Sephora before,but hadnt much til earlier this year and i knew id find all my favs here but that's not why the 5 stars (well, a little ;) but more so bc the girls are jst wonderful here! Anika is AMAZINGGG with her welcoming smile and customer first attitude,she really just amazes me everytime i see her! And Skye,i met back in April and all the new products i knew little about,she helped me with without making me feel as if i "had to buy" anything and i find that rare esp in the makeup buisness..not to mention she always knows what I'll love. I seriously couldn't go to any other Sephora simply bc i love the girls here and how much they take care of my every need knowing im on a budget with 4 kids and usually in a rush. Satistfaction,Cleanliness,A+++ personalities to meet eachs needs and all around great place! read more

The staff is knowledgeable. The classes are equal parts informative and enjoyable. By far the friendliest staff of any Sephora we've visited. They are attentive to all, but make it a point to recognize and remember familiar faces, which makes for a more personalized experience. read more

Shout out to Katrina for offering assistance with eye shadows. She took a great deal of time and care to meet my needs. Thanks again.

I went today to look at foundation for a wedding. Upon entering, no one spoke to me so I browsed some but they all looked concerned with the door or gullible older woman confused about brow products. I patiently waited for someone to come up to me since I couldn't tell who was occupied and who wasn't, but it took a good 15 minutes. I was simply acknowledged with "hello" and an unpleasant look, and I jumped in and said "I need help with foundation". So she went and got someone, who went and got someone. An older woman approached and asked what I needed, told me to take a seat, then looked at me like I was stupid when I didn't follow her. I explained my situation, and she immediately started picking out shades of Hourglass foundation for me, but I had to cut her off and say I wanted to try Urban Decay or Kat Von D or a few other brands (Hourglass is a tad over what I'm comfortable paying for). She didn't listen, kept pulling things, and I had to insist we go look to the other side. She finally says "Well, I"m going to get someone else, because I'm a brand rep for Hourglass". That explains it. She then walks away, muttering "I dont' know why you wont let me just do half of your face...". It was unbelievably rude and pushy and I finally got help and a sample and made my way out.. Never liked this Sephora, never will! read more

Stopped in today and a staff member was there to greet. Both staff members I spoke with were extremely knowledgeable on questions I had regarding make up. It was nice to see such friendly faces and be offered samples with ease. read more

I went to make an exchange and was treated awful like I was a criminal and was asked a bunch of questions and needing my ID and the staff was awful and the manager , Shaun and Courtney very rude and unprofessional and I will never go purchase anything at sephora even if my life depends on it. read more

I used to love going into sephora, but after a bad experience with the Southpoint location's customer service, I will not be going back any time soon! I went into the store with my barely-used foundation because the bottle was defective and the cap was broken. It was after the 90 day return policy before I had time to go and exchange the product. After explaining what is wrong with the bottle, and showing them my receipt and original packaging they told me it was after 90 days so they can't return it. I asked for an exchange because I could not use the foundation with the cap stuck on and cracked, but they didn't have any in stock. One of the employees cracked the cap even more then got some pliers and opened the bottle, getting my foundation all over his hands. Then he gave me a new cap and that was it. How unsanitary!! I can't believe I wasted $45 and made a special trip back to the store just so someone could break the bottle even more and waste my foundation. They have absolutely Horrible customer service, and I will be sure to warn all of my friends NOT to go to this location. If you want polite and helpful customer service I recommend going to a department store in the mall or Ulta across the street instead, it could save you time and money. read more