n February, I contacted Scott from Septic Medic to pump and inspect my new home's septic system. He promised to call me when the ground softened but never did. I called him again in June/July, and he apologized, promising to call after his trucks returned from the shop. Again, no call.
When a foul smell appeared in August, I called him a third time. Scott promised to be at my home the next day at 8 a.m., saying I was his first appointment. He called at 8:14 a.m. to say he'd be late, and his employee finally arrived after 12:35 p.m.
My general contractor and I explained the system was clogged and needed to be snaked, but Scott's employee disagreed. When I got Scott on the phone, he was rude and defended his employee's incorrect assessment. Rather than diagnose the real problem, he simply wanted to pump the tanks for $500--something that wasn't even needed.
Disgusted by the lack of professionalism, I immediately called Ron from D&R Septic Services. He returned my call in 10 minutes, arrived the next day, and immediately identified the correct issue: a clog that needed to be snaked. Ron was honest, telling me the tank was at the perfect level and didn't need pumping. He refused to take my money for unnecessary work.
D&R Septic Services has earned my business for life. They are honest, punctual, and experts in their field. Septic Medic's poor service and disrespectful attitude have cost them a long-term customer. read more