I'm writing an update to my 2020 review because I gave the spa an opportunity to address this…read moreconcern directly before posting publicly. In January, I took the time to write a thoughtful and professional message and electronically send it. When I arrived for my February appointment, I realized I had not received a response. I printed the message and hand-delivered it to the staff. One staff member verbally acknowledged, "Yeah, we received it." Now, as I prepare for my March appointment, I still have not received any response. As noted in my original review, I have been a loyal customer since 2020 and schedule my appointments for the entire year in advance. My massage therapy journey began in college after a physician referral, and it has remained an important part of my wellness routine ever since. I value my relationship with my massage therapist just as I value relationships with my physicians and hairstylists. Jordan knows my body well, and I feel comfortable in his care. To be clear, this review does not reflect the majority of the staff. Many are consistently kind and professional, such as Amour. This feedback is directed toward the staff who appear dismissive and unwilling to provide a professional response to reasonable customer feedback. While booking my 2026 monthly appointments, I noticed yet another price increase. The 90-minute deep tissue massage increased from $155 to $180 -- approximately a 16% increase. I did not request any price adjustment or special accommodation. I simply scheduled a 60-minute deep tissue massage at the current $140 rate. My only request was that the spa consider announcing annual price increases in advance. In the past, staff have called to acknowledge feedback, which I appreciated. I expected the same professional courtesy this time. I am not asking for the owner to contact me -- simply a professional acknowledgment. This seems reasonable considering the spa regularly sends emails and newsletters with other announcements. A former employee mentioned the spa has been under new management since I began coming in 2020. If expecting basic communication and professionalism is unrealistic, then perhaps my loyalty as a long-standing customer is also being taken for granted. Supporting a business should never feel like your voice is dismissed and doesn't matter.

Maurice and Ren did an absolutely astounding job with the couples massages! Maurice worked hard for…read moresure, I am typically in a pretty fair amount of pain daily at this point and high pressure helps relieve that, and Maurice did some things no one else has done before, and they really helped my arm and lower back feel better. My girlfriend loved her massage from Ren. Facility was clean and quiet and relaxing. Highly recommended! J.Ja

Very professional service and excellent massage technique. I felt much better afterward, and all…read morethe muscle tension was gone.

Angelle was phenomenal. Great at attending to my tension. Extremely knowledgeable about the body. I…read morehighly recommend her!

Aiyana was absolutely fantastic. Very professional, responsive to my specific needs in relaxing,…read moreinquisitive and genuine. I would highly recommend her for a more personal 1-1 feel rather than the typical "spa sydell" places where you're just another customer. Hope to be back soon to see her!

I've had a lot of massages all over the world, literally, and I can honestly say that Yen is…read moreabsolutely amazing. What I experienced was much more than a massage. Yen is a healer, capable of reading a body like a well-lived novel. She worked out some pretty tight kinks and grounded me in my body in a way that is fairly indescribable actually. I walked out happier, looser, and lighter on my feet -- walking on air. Ahhhhhhhhhhhhh-mazing.

Ist time visit. Amazing experience Staff professional and…read morecourteous The manager was very welcoming Made me feel at ease Plan to make massage an integral Part of my healthy regime.

Another massage polar for run and tugs . Didn't realize until they offered my husband once we were…read morein separate rooms . Great massage for woman but don't send your husband there . Did report

Very good massage experience. The therapist clearly knew…read morewhat they were doing, especially with back muscles

Highly recommend the deep tissue massage with Ericka Knowles!! Really knows her stuff, utilized…read morejoint movement, and is able to work out all of your knots! One of the best deep tissue massages I've had!

Best massage ever. Upper and lower back and hips ...feel awesome after massage…read more with Ms. Patrice...Highly recommend Opulent Touch

From the owner: Accepting clients read more

Based on some research, I set out to find a place where I could get a Tantra massage and I…read moredefinitely came to the right place! Summer made me feel so welcome in her space. My goal during this session was to become more vulnerable and allow someone into my space. After our time together, I can definitely say I'm not the same woman I was when I entered into that session. It was truly a life changing experience I will never forget. I feel like a weight was lifted off of my shoulders. I would definitely recommend this to anyone.

I am a breast cancer survivor and getting to know myself after surgery and treatment. While I have…read moredone many Western treatments- I wanted Eastern treatments as well. I needed to address my sense of female after losing a big part of my feminine identity in fighting my illness. This therapy unblocked me. I felt loved and supported in my journey to renew my love for myself. I saw thoughts and tightness in my body that was blocking my best self. Since the carthardic session - I feel renewed. I feel open and fully alive. I am so grateful.

I wasn't able to book an appt at my usual spot so, I decided to risk it all and go outside of my…read morenorm. I found The Now. I really like the layout, it's very airy and serene especially the massage area. The secluded beach getaway vibe was working for me the curtains and atmospheric sounds definitely help to set the mood and help you mentally escape. Walking in I was greeted by the friendly staff and ushered to the back by my therapist who took time to ask me my preferences and areas of concern....I liked that But, my actual massage experience was not great. I purchased the 80mim deep Tissue, my therapist never applied the proper pressure for the type of massage I requested, even after informing her to apply more pressure. I was just being rubbed on, for someone that works out as I do that's just a waste of my time. I left with the same stiffness and knots....not feeling rejuvenated at all. Which is disappointing seeing others had better experiences. My assessment was that she was new and not the best match for me or the massage. My therapist was not as skilled as I would have hoped for the price Now asks for. My recommendation is that Now should do a better job of paring therapist to the client and type of massage, I do not see myself going back after this experience.

I booked a deep tissue stretch massage at NOW Massage West Midtown a few days before my marathon,…read moreand Zanah absolutely delivered. She was amazing -- got deep into areas I didn't even realize were holding tension and focused on mobility, recovery, and real body work. This wasn't just a feel-good massage... this was purposeful. I walked in tight, heavy from weeks of training. I walked out lighter, aligned, and feeling like my legs remembered who they were. Exactly what you want before race day. Zanah has strong, intuitive hands and clearly knows the body. She took her time, listened, and worked with intention. I left feeling like a new man -- reset, grounded, and ready. If you're an athlete, runner, or just carrying stress in your body, I highly recommend booking with Zanah. I'll definitely be back.

One of the best massages I've had. The atmosphere was calm and relaxing, and the therapist paid…read moreattention to every detail. Highly recommended.

I enjoyed the massage and felt better afterward. The service was well organized, and the therapist…read morewas attentive. The room could be slightly warmer for better comfort.