Cancel

    Open app

    Search

    Serena Photos

    Recommended Reviews - Serena

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Revolución Pancho Villa

    Revolución Pancho Villa

    (21 reviews)

    The beach club at Pancho Villa's is nice. Good views, plenty of seating in the shade, nice…read moreatmosphere full of lush plants and trees. Service can be a bit slow because it gets busy, but nothing ridiculous. I paid 80 pesos for each coco (coconut) and they each only had about 8oz of water inside them. They need to find bigger cocos or charge less for those!! Beers were ice-cold. Very relaxed vibe here. Have been here a few times and I always enjoy it. Have never tried the food but it looked good! I rolled a joint at my table and nobody said anything about it. Peaceful, calm, great place to relax and chat while admiring the beautiful sea.

    Came upon this gem on my birthday. This place is amazing! Spent the whole day eating, drinking,…read morelistening to live music. The service was awesome. They didn't rush us and allowed us to wander around the beach without closing our tab. We ordered stuff on the menu, our server suggested we get the catch of the day and that they would give us a discount because they wanted to use the fish. We ordered 2. When it came out, we were all impressed with its presentation but we were more impressed when we ate it. So good! There's a 4% fee if you use a credit card. If you use dollars, they only give you 16 pesos to a dollar versus the 17.50. When the bill came out, a 15% gratuity was added to the bill, I told him that I didn't want to pay the 15% but insisted that he change it to 35% for being so attentive. Every time we turned around, he would see us and come over right away. I didn't catch his name unfortunately. He didn't really speak English. Luckily we had one person in our crew that spoke a little bit of Spanish. Next to the restaurant is a massage tent. Do it! I suggest not having any sand on you or else it'll feel like an exfoliation. I'm def hitting up this beach front restaurant again next time I'm in Cancun!

    Hotel Harmony Glamping - 7 tents

    Hotel Harmony Glamping

    (6 reviews)

    $

    Went to Harmony for yoga classes while I stayed in Tulum! It was awesome, Kike the ashtanga teacher…read moreis amazing. One day there was a girl in the front, that honestly hated her job or being there! I was for yoga so ignored her attitude, but other than that! Is clean, wished I would stay there honestly! If you looking for a city of Tulum experience, Harmony is a very cool place!

    I had a fantastic experience here! I had initially booked one of the bell tents, but as it was very…read morehot and humid the first two days I stayed in Tulum on the beach, I decided to upgrade to their Toscana suite. I am so glad I did! Having a mini split A/C that was completely under my control and a shower in my own room was a luxury that I was grateful to have after being active outdoors all day everyday! Had I been in one of the tents with what seemed like questionable ventilation, my experience may have been quite different. First of all, they have an easy system to book online. Any emails I sent received a response within a day! That was very helpful! There are three different wifi options depending on your location in the two main buildings, so that was also nice. The location is on the southern end of Tulum pueblo, not by the beach. There are bikes for rent at 120 pesos/day (you can get one cheaper in town for about 100 pesos/day, but at the time of this writing, it's only about $1/day difference. It was about 5 min ride to the Meztli Spanish school in the center of town, but you do have to cross the main Avenida, which can be busy with traffic. The tents ran about $60 USD/day and you have common restroom/shower you share with the other tents. 2stalls & showers for men and 2 for women. The suite I was in was $85 USD/day, not cheap by Mexico standards, but in the US you'd get a crappy room at a cheap hotel for that price! There us a solid wooden gate for security and each patron is given a key so if they need to enter past 11pm they can access the gate. You walk in and directly walk up to reception on a gravel walkway. There are several tents to the right and the shower/bathroom are just beyond that. Behind reception is a small building are two suites, a large one and a smaller one (where I stayed) which shares a porch. Just beside that and past the tents is a small two story building with three more suites. Beside that, a lovely little pool and to the right of the pool, the restaurant Flow, with a great outdoor seating area covered with trees and a covered part with 5 tables with a bench along the wall and swings on the other side of each table! Just past the restaurant is a large screened-in open air gazebo in which they have yoga lessons at 8:30 am and 7pm every day for 100 pesos a class. You must pay at the reception and receive a ticket which you give to the instructor. I did yoga there during a thunderstorm and it was so cool, it was almost cliche! The staff is super friendly and are happy to let you practice your español! I will definitely stay here next time I am in Tulum! Me encanta Harmony hotel!

    Xkopek - Bee Pollen

    Xkopek

    (3 reviews)

    This was one of the highlights of a two week Yucatan trip. The tour guide was great and made what I…read morethought was going to be boring, very interesting. Recommend 100%

    Last time we stayed in Valladolid, I saw that there was a beekeeping park in town. Xkopek does not…read morehave a website, but they do have a Facebook page and WhatsApp so you can look up tour info and prices. There were several tour times available throughout the day. Getting to the park was very easy, and we drove there in our rental using Google Maps to get to the park. I would say it was about a 5 minute drive from the center of town. There is also a large sign for the park, so you can't miss it when you are driving there. When we arrived, there was ample parking. We paid at the main building for our tickets, and there is also a museum and gift shop. They have lots of nice souvenirs here, like honey and soaps. The grounds around the park are very lovely, with murals, gardens, and more. Our tour guide was very knowledgeable about the local area, nature, and so on, and spoke very good English. The tour is not a long walk, and there were different parts to the tour that made it all interesting. The bees in this area are not known for stinging people, but if you have kids who are scared of bees, be aware that bees are flying around here. Younger kids may not be as interested in things like history and biology as well, so just keep this in mind if you take younger children. We started off at a cenote, and walked through the jungle observing different natural elements of the area. There are beehives to check out, which is neat considering that the bees here do not make a honeycomb like bees in the US do. At the end of the tour, we did a honey tasting at tables outside. It was neat to taste and compare different types of honey, and the bees in this area produce a very unique tasting honey. We even got a little bag of treats after the sampling, which was a nice surprise. Overall, we had a nice time at the tour. I thought the price was reasonable, the length of the tour was good, and the taste testing was a nice interactive feature. I also enjoyed the surroundings, such as the local flora and fauna.

    Azulik - Dinner view

    Azulik

    (209 reviews)

    $$$

    Well, when we arrived for check-in, everything seemed as expected. We were greeted and introduced…read moreto the concierge. We were given the information about the property and all the amenities as well as given a tour and then shown to our room, typically when you first arrive, they perform a greeting cleanse to, clear energy, set your vibe and give you a little taste of the beautiful Mayan cultural traditions. Unfortunately, when we were shown over to the location where they perform the energy cleanse no one was there so they said we'd have to come back the next day which never ended up happening. Finally, moments before we were checking out we asked if it was possible just to see what the experience was like before we left. That part was actually really good, especially after our experience staying here for six days, which will make sense by the end of this review. When we checked in, it was already dark out but the design and lighting as well as the bio inspired architecture which fuses art in nature was pretty cool to see. They only give you one key for your room for some odd reason, it was a little inconvenient because it meant that me and my wife had to be together at all moments and couldn't explore or do services separately without the hassle of having to meet up to share the key, or the other option is to go walk all the way to the front desk, which, although the walk is beautiful, the design of the floor is made out of a bunch of branches for the walkway and is very difficult to navigate, especially at night so walking turned out to be more of a hassle, but that's just me being nit-picky. The other option is you can reach out to your concierge and then they can send someone which means you're waiting sometimes 5 to 10 minutes, again very small minor inconveniences but nonetheless adds up when staying there for six days. It definitely has an effect on the overall appeal and serenity that one would expect from a place like this. The room itself had two very small shelf like closets definitely not enough hangers or space to accommodate both of our very limited wardrobe that we brought. I had to put 2 to 3 shirts on one hanger and hang the pants inside and that's literally all I brought other than T-shirts and socks and underwear and one pair of nice shoes I literally packed very minimal and still didn't have enough space... again very small inconvenience but nonetheless 20 different small inconveniences all fused together to make one kind of annoying overall experience. Now I can say that I have mixed feelings about the minimal electricity and necessity to use tea candles for our lighting, but I respect the sustainability aspect of it and it did make very nice environment and mood. The only downside is they tell you that you don't blow the candles out and you can leave them on overnight and we had one explode right next to our heads and over all of our bathroom essentials. The shower is right in the middle there's no protection for water so it gets all over the floor, I nearly slipped a few times because of it. Probably sounds nit picky, but these are things I believe make it or break it for places like this. We experienced some type of mishap daily. We ordered hot water and they brought a dirty used coffee pot. They left the dirty brush in the toilet area. Didn't pick it up until the following day. Asked us if we could place it outside the door. Took forever to bring blankets. They got maybe 8/10 requests wrong and charged us for some and denied that, so wasn't able to get a refund. wasn't much, but principally speaking it's horrible feeling in the midst of many things going wrong. Atmosphere - 90% (small weird sewage smell almost everywhere except the room) Vibe - 80% Cost - 75% should be more enjoyable for the price imo... i dont mind paying extra for experience when its on point Food - 60% (first meal, room-service, was incredible {and cost matched that} every other meal on property lacked in all ways except the sushi which we enjoyed as a snack before going to dinner off site. Really over priced in general but the experience and design makes it palatable. Service - 2 stars overall (except for our concierge who had to deal with her associates lack of professionalism and incredible number of mistakes made each day). Location/architecture,view - 100 (If it wasn't for the sound of the ocean slapping the rocks below our balcony and the sound of the waves soothing us at night, waking up to the most amazing view from bed facing the ocean and the sunrise and also the sunsets each night with a great breeze and insane temperatures than this trip would probably have been all bad. My suggestion. Book 1-2 nights for the location and view then find a better spot elsewhere.

    Although I found the resort to be beautiful, the customer service was far below the level I expect…read morefrom a hotel of this price range (I paid $600+ for ocean front room/night). There are no concierge reliably onsite. You are given a WhatsApp number to text and sometimes they can be very slow to respond. First issue I ran into was the concierge's lack of punctuality and poor communication regarding bike rentals. She promised a bike at 8am but 15 mins before the agreed upon time texted me that she could not follow through. I agreed to wait until 10 but was delayed a second time until 11. The second delay was not even communicated to me without my prompting. See chat screenshots. The main issue was my balcony was flooded by careless guests upstairs who left their outdoor tub running (see pic). I was splashed and had to change. My phone also got wet and I could not charge it for the rest of the night until it dried. I could have had other valuables such as electronics out that could have been irreparably damaged and I could not use either loungers, which were soaking wet for the rest of the day/night. The water ran for 10 mins before hotel staff could stop it. No one came to clean my balcony. However, most disappointing was the concierge's refusal to take accountability for the incident (again, see screenshots). I would have been happy with a complementary margarita but instead was completely dismissed. I asked to speak to a manager on site and was told there were none. I asked for an email address or phone number and was given only the reservation email address. I detailed my experience in an email and waited 2 weeks before righting this review. No one replied. It is my experience that guests' conduct at the hotel is within the control and part of the hotel's responsibility and that top tier hospitality establishments, which I had assumed Azulik to be, value customer satisfaction and have accountability. I was sadly wrong.

    Serena - hotels - Updated June 2026

    Loading...
    Loading...
    Loading...