Visited 02/22/24 Stopped here for breakfast. Avocado toast,…read morescrambled eggs and bacon, a small side of black beans for a total of $72....we drank water. Their system was down and none of my cards went through for payment according to the staff. My waitress asked if I could to please tip her in cash because tips on CC are split amongst other waiters and (shockingly) management. After trying different cards several times I had the displeasure of being escorted to a reception area across the street where I met a vicious manager named Gabriela. They ran our cards several more times and held us there for altogether about 45 minutes. Gabriela was very rude during the entire interaction and even threatened the waiter that was present that if he allowed us to leave the bill would be on him. I checked my banking apps and saw the charge pending EIGHT times, and showed this to Gabriella but she said that the charges are not going through because if they had she would have gotten an email. I told her she hasn't gotten anything because clearly her system was down, their whole WiFi was not working. When I asked for a supervisor she said she was the only supervisor there. I left my name, email and hotel I was at but told them I was leaving. I had been treated the entire time as if I was a thief trying to skip out on the bill despite offering several cards for payment. Needless to say I do not recommend this overpriced restaurant or the hotel considering you'll be dealing with a manager with an utter lack of customer service skills and staff that are certainly being taken advantage of.

We visited the bar on a Monday night. We were hopping to different hotels and the signage attracted…read moreus. There was only one other couple having dinner. My husband got the Uva y Lemon which was made with Cognac Hennessy VSOP, Melón, Malibu, Lemon Juice, Sugar. The atmosphere was perfect. Very relaxing and the decor was on point. I'd definitely come back for a meal or enjoy time on the beach.

Fantastic experience. Location, food, service - all of it. The exec chef here also has a great…read moreplace in Chicago - Carino - which we love so we had to try this and it didn't disappoint.

This was by far one of the most delicious meals I've experienced in a long time…read more This restaurant was directly across from our resort and we decided to try it for our last meal in Tulum and we definitely saved the best for last. We did make a reservation, although the space was surprisingly empty at 7pm. We do know we came as the season is winding down, but for how good this food is, this place should always be packed. Our waitress was delightful - attentive, helped to explain every dish and the dishes all came out quickly but nothing felt rushed. The vibe is very jungle chic with open air seating, slightly covered by large leaf structures. Lots of candles and mood lighting. The menu offered quite the diverse selection of food options with a focus on traditional but elevated Mexican flavors. We started with some signature cocktails - my husband the mustachio whiskey drink and I had the wildfire. Both were perfectly mixed with great flavors. I will note the wildfire was more tart than spiced and did come with a fun flame element (sadly no pic). Also of note, the passionfruit that is used in this drink is a local fruit that is far more tart than other passionfruit you may have experienced. If you like a tart refreshing drink, this is your pick. We shared many dishes - the first was the pork rind with street corn dip. WOW. The pork rind seasoning was absolutely delicious and the serving size of street corn was epic. So rich, so delicious. We also shared the fried avocado - truly, the local avocados are heaven sent and the pumpkin seed purée was perfectly developed and spiced. Next up, larger dishes included the corn ravioli - this was so rich, and swimming in delicious truffle flavor. The raviolis were huge and there were 6 of them. The foam and nest elements while very pretty were also equally delicious. Not something that I often say when it comes to foam on plates. Finally, we had the shrimp main - I cannot put into words how amazing this dish was. The sauce was spicy, garlicky, and clearly developed over many hours. You could taste the time put into this. The shrimp were so tender the heads and tails just fell off. It comes with a side of bread and you will want to soak up every drop of this sauce with the toasted bread. If you are looking for elevated local flavors that have been carefully and meticulously curated then you must have a meal at WILD.

Spent New Year's Eve waiting in line for a fake Covid test: when I arrived at the festival 30 mins…read morebefore midnight, we were told we had to wait in line to do a Covid test. Nothing mentioned about this on the website when I booked the tickets. The line was crazy busy, thousands of people crammed together with no masks waiting to get a Covid test. This was actually the first time in Mexico I was seriously worried I would getting Covid. Once it was midnight, I was still stuck in the line. When I finally got to take the tests, the organizers sent me in without even waiting for the results. They came about 30 mins later when I was already on thr dance floor. Obviously this Covid test is just fine to scam everyone out of $40 not to prevent Covid!!

Michelle and Aleza were wonderful wedding planners. My husband and I decided to get married in…read moreMexico on six-months notice, and despite the crunched timeline, they kept us calm, collected, and on-time throughout the entire process. Michelle and Aleza are both thoughtful, kind, and warm. They genuinely listen to your ideas and work to go the extra mile to make sure your vision is realized. At points where my husband and I were struggling to make decisions, they figured out how to get us extra time but were also clear when there wasn't wiggle room. Additionally, as locals to Playa del Carmen, they know the Cancun and Riviera Maya region inside and out, so they have access to the best and most reliable vendors. In the end, we had three nights of events across two hotels. All the logistics went off without a hitch. I'd highly recommend using My Perfect Wedding. They'll make any Mexico wedding a dream-come-true!

My husband and I can't thank Michelle and her team at My Perfect Wedding enough for making our…read morecelebration absolutely perfect from start to finish! From our very first planning visit to Banyan Tree in March, through countless Zoom calls coordinating vendors and contracts, Michelle kept us calm and reassured us that any idea we had was possible. The ceremony felt magical and we're still hearing rave reviews about all of the details. We couldn't have pulled off this weekend without Michelle's guidance and resourcefulness. Even when the weather forced last-minute venue relocations--and we made last-minute changes to the tabletop--Michelle and her staff handled everything seamlessly. They never missed a beat, and went above and beyond to accommodate our (admittedly high-maintenance!) requests. Our family and guests enjoyed a truly enchanting weekend, and it was the storybook wedding we always dreamed of. We are beyond grateful to Michelle for giving us the most 'perfect wedding year.' We highly recommend My Perfect Wedding to anyone seeking a stress-free, personalized, and unforgettable wedding experience!

Tulum was a pre-Columbian, walled Mayan city that is located on a cliff on the Yucatán Peninsula…read moreoverlooking the Caribbean Sea. It was inhabited from the 13th to 15th centuries and played an important role in defense and trade. My husband and I toured the Tulum ruins with a tour guide. The site was walkable, although the weather was very sunny and hot. We saw the structures El Castillo, a castle overlooking the beautiful shore; the Temple of the Frescoes, which has wall murals; the Temple of the Descending God; Casa del Chultun; and many others. The ruins were roped off, so we could see them only from a distance and not touch them, but they still looked impressive and interesting. We also enjoyed seeing wildlife such as iguanas. We have visited other Mayan ruins in Mexico and in Belize, and in comparison, I do recommend visiting Tulum.

Our 2nd time to Tulum Ruins was great! We joined a tour this time and enjoyed it. Our guide was…read moreknowledgeable and very accommodating when questioned. We went on a March weekend and was surprised it was not crowded which was great. I would love to come back during sunset next time - the dramatic scenery, combining ancient ruins with a beautiful beach and the ocean view, will definitely be worth it!

You HAVE to come to Ahau. The watermelon margarita, Mojito, are really really good. The food?…read moreMmm-mmm delicious. Great music great service. Sergio and his colleagues are very courteous and professional. The music was chill. Excellent vibes. Had to come back and amend the post for we returned to try their breakfast. Sergio remembered our names and sat us right away. We tried the pancake plate which came with a side of ice cream. Tasted very natural and coconut flavored. Mind you I don't eat ice cream. This one is a must try. I got huevos rancheros and my wife got huevos con papas. Our party also got the enchiladas breakfast. Everyone really enjoyed their meal. Check out the pics.

My husband and I came yesterday to the beach at Ahau Tulum. the service (CARLOS) was…read moreoutstanding!!!!! we first thought the place was a bit pricey, however we didn't realize how amazing of a time we would have. Again, SERVICE was like no other. We spent the most lazy, amazing day, being served by a WONDERFUL waiter, the drinks were delicious, the food well crafted and the view of the beach like no other. the beach is clean, the atmosphere peaceful and the beach chairs and bed so comfortable. Today, we are back for DAY TWO! Carlos is our server again. This place is a hidden jewel in Tulum. We are planning on spending a few days in this beautiful place next time we are in Tulum.

This boutique hotel was amazing. Great location right on the beach. The rooms were bright and clean…read moreand you felt like you were in a world of your own. I love that you had your own daybed right on the beach. The staff was so helpful and accommodating. The restaurants were great. The spa was great. Definitely worth it to get a massage or hydrotherapy. Hopefully will be back someday.

The service is unmatched. Everyone so kind & attentive. Hotel is clean, beautiful & really…read morepeaceful. Wonderful experience!

That is so far the greatest hotel we visited in tulum…read more We went there for a week and we didn't want to leave the place! Room was really awesome with a pool on our roof too and view to the ocean. We couldn't ask for better place to stay. Anything you need to just relax and enjoy your peaceful vacation it's Be Tulum! Also there's a restaurant in the entrance of the hotel don't miss it ! Great food ! And the service there is probably the best on this island! Thank you for great stay and we will come back soon !

Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle…read moreagainst failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality.

This is the only reason we keep coming back to Tulum ! Despite Tulum is changing :(! this place…read moreremains zen, clean , friendly , professional and most important fair in their prices not mentioned the excellent hospitality and healthy food. (Frescos restaurant the best ) love the ppl working here all of them . Until next time. Los voy a extrañar

I've never stayed anywhere as amazing as Cabanas! The moment we walked in we were welcomed with the…read moremost friendly staff. They helped us with EVERYTHING from cabs to recommendations and scheduling. You communicate via WhatsApp and they are super quick to respond. The food and frescos and Ziggys is so good. We did not have one bad meal. The spa was also amazing. We did a couples massage with hydrotherapy.. could not recommend it enough. The most friendly people, the most beautiful hotel. They went above and beyond. You will not regret booking your trip here.

Came here for a nightcap after dinner. We ordered a Pina Colada and Passion fruit Margarita with…read moreMezcal. The Pina Colada was watered down and the taste of alcohol was absent. I hardly drink and did not get even a baby buzz from the drink. The Margarita was OK. The service was OK. Each drink was $300 MXN or around $17 USD. Maybe I visited on an off day? There's plenty of other places in the area, this place would be a last resort.

Amazing and absolutely delicious! I had the shrimp and beef tacos so good. I'll be back for sure!read more