We had a great experience at Room Concepts. Fantastic customizable selections and wonderful…read moreservice. Our salesperson was very helpful and patient with us as we went back and forth with decisions.

When it comes to quality vs price, quality is always my choice. From the time I entered the store I…read moremet with and worked with Nathan who understood my needs for a new dining table and chairs and went over options. Everything they sell here is natural wood, no veneers, particle board, or whatever. Many of the items are imported from countries like Malaysia but they also have US made Amish wood furniture as well. There is no pressure to buy and you are always guaranteed the lowest possible price excluding sale and clearance merchandise. The highest prices are Amish made followed by a Canadian brand. I was interested at first in a drop leaf table and Nathan told me both the pros and cons of owning one of those. What's nice is that depending upon the manufacturer you choose you can mix and match coordinating chairs to your like as well as buy as many as you need as opposed to an entire set. They work within your budget and while everything is pricey you are getting what you pay for. I was told up front that from the time I make a selection it could take anywhere from 6-8 weeks to have it sent and then they arrange for you to either pick it up or pay a standard delivery and installation fee. If you are still not ready to take delivery when it arrives then they will hold the merchandise in store for a set amount of time when you can get it. What's nice about the delivery fee is that it is valid for one year from the time of your 1st purchase if you later decide you want to purchase more furniture. Nathan did state that although it is solid wood, it is subject to the same wear and tear you would expect from any wood over time. He gave me the measurements of the table sets I was considering so I could measure them in my kitchen. In addition you can choose whatever wood combination mix for the item you are buying. Whether you want oak, maple, or cherry, there are swatches for each product as well as upholstery choices if the model you select has room for a chair cushion. They do offer 12 month interest free financing with a credit card company should you choose to pay in installments. I like the fact that I could take pictures to see my potentials at home as well as "test" out the various chair options with the models I was considering. Tables and chairs now come in different sizes for those who like counter height vs traditional as well as high legged chairs and benches. I was very pleased with my visit and having gleaned enough information to make an informed decision I will return here shortly to purchase the dining set that best meets my needs. Room Concepts is family owned and operated and has only 2 locations. The other showroom is in Wexford, PA but you can get an idea of what they carry online. They offer a 1 year warranty on structural components. Furniture is an investment and when I purchase, it is something that I want to last for a long time.

This reminds me of a small town hardware store where all the staff is helpful and has regular…read morecustomers and knows them by name. They have what you need an than some, a man came in and bought a metal detector. I had keys made, that was my big purchase. It's a well planned out store, it's not too big or too small. It's a nice alternative to the big box places where you are lost in a vacuum and can't get any help. Staff is helpful and knowledgeable a plus. They have a parking lot. Support small local businesses.

Great place to get all that you need for your home repairs inside and out. Purchased a Weber BBQ…read moregrill here and the price was better than other places.

So pleased with my living room update with a new setee , couch, rug, lamp and waiting on an end…read moretable that I just ordered. My furniture is so unique and fits my design taste perfectly and Margo was so helpful in finalizing the fabric selections, accent pillows and other design details that I had not considered. My purchases exceeded my expectations and I am so pleased with the final results.

Margo was our design consultant and she was fantastic. She came to our house many times to measure…read moreand get an idea of our style. She has been very helpful to answer any questions I have. The furniture is beautiful and is wearing well, even with 4 kids. Yes, the price is higher, but I'm hoping to not have to replace it in a long time.

Great prices, reliable installers, and wonderful customer service! They did our living room…read more(carpet) and dining room (vinyl plank).

Zane was our original salesman and then Vernon Kevlar was our installer of vinyl tile in our…read morekitchen. Vernon did a wonderful job one our kitchen floor. He was very personable and arrived on time every day for our four day project. He did a great job on removing our ceramic tile and subfloor and installing the new subfloor then the vinyl tile and new stained baseboards which he let me stain as I wanted and then he installed. GREAT JOB, I would recommend him to anybody. Note: both the materials and the installation was a great value and quality.

We had problems from the beginning and this was an expensive five room and two hallway job. I…read morepicked out luxury vinyl flooring that I was assured would work in our home. A week before the job 75 cases of flooring were delivered to my home which had to acclimate. A field service man came out to spec the job and do moisture testing etc. He questioned with Rusmur if the floor would work as click and he was assured it could be clicked and glued. On the day of installation I was told by the installers that the click luxury vinyl flooring would not work and we had to pick other luxury vinyl flooring that was glue down only. This was after one room of carpet and padding was already removed and our house was in chaos from furniture moved into other rooms. I was originally told to expect three - four days for installation and management tells me on day 1 they had allotted 1 day for their efficient installers and that they had expected all items removed from the furniture in all the rooms. That couldn't happen! So Rusmur management found a similar product that matched in color to what I had selected and had a truck deliver the new flooring in the afternoon so the installers could continue prepping the floors they were working on. Was told it came from an air controlled warehouse and no need to acclimate. After the job was completed (day 4) the installers left and the truck finally came to pick up the incorrect 75 cases of flooring. Upon further inspection of the newly installed glued down flooring I noticed some of the tiles were not adhering to the floor and their was a noticeable dimple in one of the tiles right in the center of a hallway. During the installation the installers removed all of my quarter round molding along my baseboards to lay the flooring yet upon completion of the job I saw that they left areas of baseboard without laying quarter round i.e. in doorways and in front of forced air registers. I had my salesman come out to look at the issues and he took pictures and said someone would be calling in 2-3 days to schedule follow-up repair work. I gave them a full business week to contact me and no one has called. Rusmur is great at making a sale but they certainly fall short from verifying that the flooring selection will work, installation issues as described and poor follow-up after the fact. Quick to take your money though!

Great selection, personable salespeople! Costs reasonable - will report back when project dipread more

I had my living room Dining room and hall painted as I have…read moremolding in my rooms I wanted someone who would paint the molding D l Richie painted the molding beautifully and the rooms look wonderful my husband and myself are very pleased with their work. They arrived on time worked very quietly and were very professional I would highly recommend them.

I highly recommend. The work is impeccable. The price was fair. They cleaned/sealed some outdoor…read moreteak patio ceilings (they look new). I also had them paint exterior door and trim. The 2 guys working were friendly and polite. I will be calling them back in the fall to do some interior work. You can't go wrong using them, plus think small business...

Wonderful cleaning used, soiled carpets. This is the place to go for carpet cleaning.read more

I sent three room-size rugs to Northside Carpet. Two were wool, one was synthetic and fair quality…read more When Northaside delivered them, they hadn't been cleaned--not touched at all. I called the business and talked to a young man. He offered no solution. No apology, no offer to come get them and no refund. He left with the thought that "someone" would call me. When that didn't happen, I called again. I was asked why I hadn't called before. Whomever I spoke to, he was to get back to me but did not. We moved last spring and gave the rugs to a neighbor rather than take dirty rugs into a new house. Before this incident I sent a set of three matching beautiful, valuable, sculpted floral rugs that were like new. One was appx, 5 x 8' . The other a runner appx. 2.5 x 8. The last a geometric rug appx, 3 ft. in diameter for an entrance. I had had them cleaned the year before and new lining added. I received a call that they were going to drop off the rugs. That never happened. I called to reschedule, and believe this or not, an older man couldn't tell me where my rugs were. When he couldn't locate them, he told me someone who worked there took them from the warehouse. I was shocked. I was in and out of the hospital. after this for five weeks. I called NS when I returned home. This time the man on the phone said the last person was wrong, and my rugs were indeed there. I was thrilled. An appointment for drop-off was made. I still owed the cost of the cleaning. On the appointed day, my husband was extremely ill and hospitalized for 2.5 months at the time of the brutal winter weather. I stayed downtown near the hospital. I didn't hear from Northside Carpet during that time though I had my cell phone with me and checked messages.. I sat down yesterday to shop online for replacement rugs in the same color scheme. I couldn't afford anything close to the quality of my original rugs. And finally got angry enough for a confrontation with Northside. Usually, I go out of my way to avoid confrontation. I became really angry. I decided to write a review and take legal action against Northside. I am just sick at heart at the loss of my set of beautiful rugs that perfectly match my decor. Though I bought them in the 90s, they were still like new, a testament to their quality. We are retired and underwent a difficult time when my husband was diagnosed with cancer and me with heart failure the same weekend. I imagine I sounded like a frail, old woman with no fight, and they took advantagae of that.