Look elsewhere. I was promised 24/7 care for wife that has…read moredementia after hospitalization. I was lucky if the caregivers showed up 50% of the time. I finally had to drop them and find other services. They will promise you the world, but can not deliver. People in office are very nice...but hands are tied. One person they sent had one job, stay by my wife's side so she did not take off bandage...could not handle that, left room to take a break, luckily nursing home staff stopped that my wife had removed bandages and ambulance had to be called. I have more...but you get the idea.

It's hard to find good people. Somehow Brightstar manages. From the direct workers who show up to…read moreyour home and provide conscientious care to the support staff in the main office. Any issue, concern or change of shift is handled quickly and efficiently. Continuity of care when transitioning from a hospital stay back to home is seamless. By far the best. Fast courteous service from people who really care.

Locally I have little issues. On their "portal" I've sent dozens of messages. Each time I am told…read moresomeone will reply within 2 business days. No one has ever replied. I've tried to look at my billing statements on the portal and they say there is a current amount due but when I try to see a statement, it says "you do not have any statements to view right now." I'm currently on hold waiting to talk to customer service but after 25+ minutes nothing. I guess I'll keep ordering supplies and not pay. Surely someone will eventually call. I Lincare is a Medicare scam. (My opinion)

No customer service. Really. No one answering the phone, nobody responding in the chat function…read more Have they gone out of business? I've been on hold for hours over the course of the last few days. I have an oxygen issue for a relative and I'm get no response at all...NONE! Any helpful suggestions?

When we first met with this Visiting Angels we were assured that they would match caregivers to my…read morePartner's needs and personality. We also understood that at times we would have fill ins but would have one primary care giver. If you talk with them do not believe them. In 14 days we have had 9 Caregivers. The reality is that Visiting Angels post available clients on an internal board and the Caregivers select when they will work. There is no coordination from the office on matching clients to Caregivers. Further communication between the client and the office seems to disappear after you sign the contract. Three members of our family have attempted to contact the office by phone and email and received a response only once (see below). The one time they reached out to us was when they texted that the Caregiver for the morning could not make it...and that they had no replacement. The is one redeeming grace is that the Caregivers themselves, with a couple of exceptions, have been decent though arrive with no idea of what their duties are; something else that was promised when we met with them that the Caregivers would have an outline of duties. Do not believe them. As noted above there was one time they did answer the phone; when we expressed concerns about a Caregiver. Showing the complete disconnect in this company the very next shift had the same Caregiver come back to our house. Options are limited for home assistance. If you are looking for home assistance be thorough in your recent research: and be very skeptical of whoever the Social Worker at your hospital/rehab recommends.

I don't often write reviews or recommendations however, I felt that I needed to write a…read morerecommendation for this company. I have been using Fox transport for many years, they are a small family business. I have tried other transportation companies in the past to take me to my appointments and Fox Transport is the absolute best option in my opinion. The drivers are some of the sweetest and kindest people I've ever met. They are always on time and are super flexible. They make scheduling rides very easy, their vans are clean and accommodating for those who who are wheelchair passengers. All in all, I would highly recommend Fox Transport! I would give them 10 stars if I could.!

From the owner: Transport for Medicaid Patients, Transportation Services…read more Services: Senior Citizen Transportation Service, We Will Transport You To Doctor’s Appointments, Grocery Stores, Movie Theaters, Family Gatherings or Anywhere, Airport and Emergency Runs, Airport and Private Transportation, Transport To and From: Hospitals, Dialysis Centers, Wound Care Centers, Skilled Nursing Facilities, Rehabilitative Services, etc., Transport to Doctors Appointments. Location Facts: Serving a 30-Mile Radius from Elkhorn, WI. History: Fox Transport, located in Elkhorn, WI, is the premier transportation company serving Madison, East Troy, Delavan, Lake Geneva, and nearby areas. We specialize in senior transportation, offering rides to doctor’s appointments, grocery stores, movie theaters, family gatherings, and anywhere within a 30-mile radius. For all your transportation needs, contact Fox Transport in Elkhorn.

the staff at Our House Senior Living are all excellent to work with and they truly care for all the…read moreresidents and their needs. Truly a family oriented place for our father. They are also excellent at listening to our concerns at any time. I would strongly recommend them.

My mom recently moved to Our House after realizing she needed additional care. We are very…read moreimpressed with the facility and the staff. Jess, the director, was helpful and kind through the process. The private rooms are decent sized and they allowed us to hang pictures and make the space her own. The facility is clean and well appointed. My mom especially likes the outside back patio overlooking a large grassy area with trees. The residents are warm and welcoming. It's a small facility with only 14 residents so residents feel a part of a small community rather than an institution. It's such a relief my mom is happy and we'll cared for!

Absolutely amazing, caring and loving people They don't just "act" as if you and your loved one…read moreare important, you feel that you become family to them. They cared for my father-in-law for nearly a decade and he was so happy with them he was well cared for AND loved. They provided a safe, comfortable homey environment with the daily help and support he needed. They helped him with self care such as bathing, meals and medication. He had plenty of entertainment options such as reading, board games, television, arts and crafts and most importantly, daily human interaction. Our communications were easy and constant. We were always aware of any changes in his day to day care or habits. We were always kept current on any changes to all medications he was receiving. My father-in-law was not always an easy person to please or get along with, but they took the time to understand his needs as well as his wants. They went out of their way to help him find his happy. They would even make special meals just for him or provide special treats (root beer floats) or snacks that he loved!! It's never easy making a choice to rely on others for something as important as the care and wellbeing of a loved one. But from the first phone conversation, it was clear that our needs in the situation were just as important to them as our loved one's needs. They helped set our minds at ease about the changes that were coming for him and us. We were a team working together to provide a much better quality of life than we would have been able to provide for him by ourselves. Without their help, love and support, our family would have been lost.

Theresa has cared for my brother for the past 8 years and both he and I could not have been happier…read morewith this choice. Mike is treated as family here, playing with grandkids and loving the friendly dogs. They serve his favorite foods and keep him suppled with good books and activities. They really care about him and appreciate and encourage his interests. We had moved my brother into Theresa's care after several other very disappointing assisted living facilities in the area treated him with indifference and rudeness. I wholeheartedly recommend Caring Hearts.