I love this care and their compassion for their work! They…read moretake great care of my family member and I feel comfortable knowing he is in a happy environment. They answer all questions and concerns! Highly recommend it!!

I highly recommended Family Care Services, they have been taking great care of my mother. All the…read morecaregivers are very friendly and well trained.

The supervisors are great, they actually care about their caregivers! Best place I've worked in a…read morelong long time.

I got a referral here from my provider and they have been taking care of me so perfectly. Specially…read moreJocelyn she's been such a sweet, friendly lady ever since! Kathy is very cooperative on my appointment and scheduling! She's very kind and friendly. My ankle is doing great and now I'm able to work normally, hike and run again! Thank you very much for your hard work! I highly recommend these to my friends and family!

I would highly recommend this for anyone who needs therapy to heal after an injury. I've only had…read moreone appointment, but I was very impressed. They're very professional and personable. They also seem to really know what they're doing.

My stay was in 2025 from June to October in the acute care unit of the facility. I received very…read moregood wound care for my amputated leg by conscientious, professional nurses (mostly Nicole, Joshua, Carrie & Serge ...), the CNAs (mostly Kelly, Adriana, Trinity), the shower aids, my RCM Alicia and the therapists. Transportation to and from doctor appointments were reliably handled by the staff. Overall, good people dedicated to giving quality care to both acute and long-term residents as far as I could tell. I'm confident I was in much better health (especially my amputation) when I departed than I was upon arrival. The only major complaints I have are these two: (1) more nurses and CNAs are urgently needed for every shift because wait times for assisting residents in distress are frequently way too damn long; (2) the quality of meals is routinely subpar at best (not as good as hospital food!) and menu variety is monotonous. Frequent visits by a resident's family can partially help alleviate these problems. Well, that said, I very much recommend Lacamas Creek Post Acute facility even for my own family and friends; from what I hear you could do a lot worse in the Clark County/Vancouver metro.

Took exceptionional care of my mom when she was placed here. The staff was caring, respectful and…read moreconsiderate of her wants n needs. My mom enjoyed visiting with the staff and especially liked the people in charge of her physical/occupational therapy

Prestige Care sent one of their vans to Peace Health Medical Center in Vancouver to transport my…read moremother to their facility after she had gallbladder surgery. On the way to the nursing home, the driver aggressively slammed on the brakes, and caused by mom to go flying forward while still strapped into her wheelchair. (This should not have happened, because the driver neglected to fasten the wheelchair to the floor ramp.). The driver NEVER REPORTED the accident, and the staff ignored it. There is much more to this story, obviously, but not enough room here to write it all. Bottom line, I have tried tirelessly to get a call back from the current director (there have been 4 since my mom was there), because I would like a copy of her medical records. She has recurring ailments now as a result of the accident, and Prestige refuses to acknowledge anything. This was in December, 2023, and we are still trying to resolve the poor treatment she received. BEWARE!

I didn't have a place to go after my shoulder surgery. The social worker found this lovely place…read more I was here fifteen days and totally have a new appreciation for skilled nursing facilities. The staff were all very helpful. The food was good and the PT and OT helped me adjust to independent living again.

I have been a resident at Touchmark for over three years. When I first came the facility was…read moreoutstanding in all regards, and particularly the staff and the senior management demonstrated very strong commitment to their residents. I was one of the early residents of their villas, and they were initially a great improvement to the facility. I felt the facility fully deserved a five-star rating. However while the staff is still outstanding, the quality of services has degraded. It seems that they added over fifty villas to the facility but failed to increase the kitchen size, the transportation support, and likely some of the staffing needs to maintain the high standards of three years ago.

This is an update, after almost two years here for my parents…read more There is a lot to say about Touchmark. I will limit my observation to the willingness of middle and senior level staff to treat my parents with respect, listening carefully to what they say and working diligently to craft solutions that work. We recently presented them with some unusual problems. They came together, worked outside the box and creatively, energetically, proactively turned a family crisis into a little oasis of safety and calm. I'll let others talk about the normal day to day routines that make a place like this a home for our honored parents and loved ones. And it's all good, believe me. But, when we needed help ... they were there. Impressive. That's a sign of deep corporate cultural health.

We have used Touchmark home PT and OT services for a short while for my mother; and in that time I…read morerealized what an important role a PT and OT can play in a person's life. Three therapists she worked with were so compassionate- they had concerns that were expressed to me, so I ended up taking her back into emergency (after three visits to her primary where nothing was happening) and finally got her the help she needed. I have the greatest thanks for the team at Touchmark and the valuable advice given to me. Thank you, Touchmark, for helping out when I felt we had nowhere to turn.

We have visited here twice. Definitely recommend if you need a quick urgent care spot. Both times…read morewe have needed x-rays so make sure you check to see if the x-ray tech will be there as they are not there all the time. Thankfully both times an x-ray tech was available. Very kind and helpful staff. Straight to seeing how they can help and letting us know options. This is a million times better than legacy. Save yourself the headache and try them first. Worst case they will refer you somewhere else, but so thankful for this place.

The folks at this office are very friendly however we have had billing issues since January and…read morethey still aren't resolved. I did the tele visit in January and the operator insisted I pay more than my usual co pay, which I agreed to because I was sick and needed to see someone. Next issue from the week prior was my wife's visit. She paid in person yet is still receiving notices that she has an open balance. Typically if you have an open balance for more than two months you get sent to collections. This is my biggest concern. We went in person to show our receipts to the receptionist, Jolene, who seemed very helpful. She told us someone would be giving us a call in the next day or two. The people were very friendly when my wife went to urgent care, but having these billing issues still unresolved two months later is unacceptable. I can still recommend going to get decent care here but if this isn't resolved and we are incorrectly sent to collections, this will easily slip into nightmare territory. Lastly I want to note that my previous unflattering review was removed.