I've been going to Serenity Mental Health Centers (Biltmore location) since around 2020 and have seen a few different providers over the years. For the past couple of years, I've been seeing Dr. Brooks, and I really like him. He's super friendly, knowledgeable, and it genuinely feels like he keeps up with current research. I also appreciate that he's suggested supplements alongside medications to help support my mental health, which has been really helpful. That said... the wait times here are honestly pretty frustrating. Every single time I come in for an appointment, I end up waiting way longer than expected. At best, it's usually at least 30 minutes past my scheduled time, and I've had one visit where I waited about an hour and a half. It really feels like they're overbooking appointments, and it makes the whole experience stressful--especially when you plan your day around a set appointment time. I do really like Dr. Brooks, which is why I've stayed, but the consistent delays are enough that I've seriously considered switching to a provider outside of Serenity--it just feels like a hassle to start over somewhere new. If they could get the scheduling under control, this would be a much better experience overall. read more

I was excited to finally take the step to seek mental health support, only to arrive at my appointment and be told I would need to pay $260 for the initial visit and approximately $190 for each one-hour follow-up session--despite this provider accepting my insurance. What was most disappointing was the complete lack of transparency. During my 45-minute phone call to schedule the appointment, no one mentioned these costs or gave me any expectation of what I would be responsible for paying. Had I known, I never would have scheduled the appointment. I understand that therapy costs money and providers deserve to be compensated. My issue is the lack of upfront communication and the extremely high out-of-pocket costs. Mental health care is already difficult enough to access, and unexpected charges like these create yet another barrier for people who are trying to get help. Because of this experience, I canceled my appointment. I hope this practice becomes more transparent about costs before scheduling patients so others don't find themselves in the same situation. read more

I would give zero if I could I went for mental health and nobody give directions I could not find place and took forever to get someone on phone. No quality experience but still being charged for appointment even though said would not charge me. read more

SCATHING REVIEW FOR SERENITY MENTAL HEALTH -- BILTMORE CLINIC If I could give zero stars, I would. My experience at Serenity Mental Health Center - Biltmore has been not only unprofessional but dangerously negligent, specifically at the hands of Nurse Practitioner Marcus Nielsen and Dr. Park. I had been a long-term, stable patient of Dr. Danny McClure, who provided consistent, collaborative care. Without any advance notice, he disappeared from the practice. No email. No phone call. No transition plan. Nothing. As a trusting patient, I showed up for what should have been a routine follow-up, only to be blindsided by a new provider I'd never met. Enter Marcus Nielsen, NP. Because Dr. McClure had managed my treatment so well, these visits were simple med-management appointments--I was stable, compliant, and had no issues. For nine appointments, Mr. Nielsen treated everything as "business as usual." Then suddenly--out of nowhere--he announced I had a blood pressure problem. Never mentioned it before. Never discussed trends. Never raised a single concern. I am 38 years old, 140 pounds, and have no prior history of hypertension. But instead of taking the appropriate, evidence-based, medically responsible approach--such as confirming the reading, evaluating situational factors, or considering common causes for isolated BP elevation--he jumped straight to the most reckless, uninformed, and clinically dangerous decision: He abruptly halted my stimulant medication. For context, medical guidelines and psychiatric best practices explicitly warn against suddenly stopping stimulant medication in a patient who has been stable long-term. Abrupt cessation can cause: Severe withdrawal symptoms Cardiovascular instability Mood crashes Rebound fatigue Cognitive impairment Heightened depression or anxiety Increased risk of medication mismanagement No responsible medical professional recommends this without careful tapering or appropriate justification. And yet, Marcus shut it down instantly, offered no discussion, and refused to look at root causes or collaborate on a plan. When I challenged this--with actual medical literature--he dismissed me and doubled down. I walked out. Then Serenity immediately harassed me with "win-back" calls like a used-car dealership trying to meet quota. Against my better judgment, I decided to give the clinic one more chance--but this time with Dr. Park. During our first visit, I explained what happened. To her credit, Dr. Park initially agreed with me. She validated my concerns, acknowledged my stability, and reassured me that a collaborative approach was the right path. But that lasted only until she opened my chart. The moment she saw the note Marcus Nielsen left in the system, she completely reversed everything she had just said. Suddenly she refused to refill my medication--despite my long, stable history and despite her own clinical assessment from fifteen minutes earlier. No explanation. No discussion. Just a total shutdown. At that point, it was clear: This clinic is not operating in the interest of patient health. They are operating under an internal culture of fear, hierarchy, and cover-your-ass decision-making where one provider's poor judgment becomes gospel, even when it contradicts evidence-based medicine and another provider's own assessment. Serenity Mental Health Biltmore is a risk to patient safety. No patient should be blindsided by a provider change. No patient should be punished because one clinician made an incompetent decision. And no patient should be subjected to abrupt med discontinuation without evaluation or medical justification. Between the negligence, the gaslighting, the unprofessional internal politics, and the blatant disregard for safe prescribing practices, this clinic is an absolute danger zone. I genuinely believe both Marcus Nielsen and Dr. Park should be evaluated for competency, and the clinic itself warrants review by the Department of Health. My advice? Protect your mental health--by staying far away from Serenity. read more

I have had nothing but good experiences with Serenity. My psychiatrist has treated me incredibly well and helped me overcome a lot of my personal issues, and my TMS technicians at the other location have been nothing but lovely. I typically come in anxious and on edge, and I always leave with a more positive mindset. To be completely honest, the staff here have saved my life. If it wasn't for the incredible care I have received here, I would have left a long time ago. Nothing but good things to say about this place. Once again, they saved my life. If you're struggling, I truly believe the staff here will be able to help you. read more

It's no secret that the health industry in the U.S. is a business, and Serenity Mental Health definitely doesn't do anything to disguise that fact. I'm not here to rip anybody apart. For the most part, everyone I interacted with was nice and helpful, and I understand that people have rules to follow. That's why I'm here to write about their overall system. Getting any prescription refilled through them is always a hassle. A one-month supply of Prozac would always come out to $120, and I'd have to call every time to get it sorted so I only had to pay $17. I don't fully understand how insurance works, but clearly they have the ability to adjust things. One time, I was on the phone with them for over an hour just so someone with authority could approve my prescription and have it sent out. During one routine checkup, they put me in a blank room and tried to sell me TMS therapy. Without doing my own research, I didn't want to agree to something potentially life-altering, so I declined on the spot. Since then, I've received phone calls and emails asking if I'm ready to do it. It's eerily similar to walking into a car dealership to ask about a car, only to be bombarded later with calls and emails trying to make a deal. They want you to come in once a month, which I can't afford, or else they won't prescribe medication. The last time I rescheduled, they threatened to drop my treatment altogether. It was clearly a bluff, because they've continued calling me nonstop. I've also received spam-like calls. It feels like they're trying to keep me as a regular customer to ensure constant payments. In my past experience, a good treatment plan involves trying to find the right dosage and type of medicine and you're good until you feel like you need an adjustment. I've explained my financial situation multiple times, and they've offered payment plans, but that doesn't change the bigger issue. As a patient, I've never once felt like one. I've felt like a customer fueling a business. They've never made any effort to change that feeling. They're trying to keep me around without offering real incentives or meaningful help--only because it benefits them. It's sad that people like myself, who genuinely need help, end up dealing with places like Serenity that take advantage of vulnerable individuals. It's now been over a month without my medication. I feel like crap but I'd much rather feel like this than go through the hassle and being taken advantage of. read more

minutes ago New If I could go lower with my review, I definitely would... I've been a patient of Serenity for about 2 years... it started off okay... but then they told me I would not be charged anything for a second round of tms... they ended up charging me $2000 in a time of crisis... the second round of tms had no effect and should not have been recommended for me in the first place... I would avoid this organization at all costs... they treated me horribly, and when I tried to talk to them about it... I just get transferred to someone else who is incompetent and unhelpful to me and my family... and I have many more complaints about what occurred during the last 2 years... I'm just sick of typing... but do your research... this place is just horrible. The quality of care was non existant... they recommended unnecessary treatments just to make money... read more

I've had consistently pleasant customer service experiences here. My providers (Sherri Crespin and then after she left, Tara Leedham) have both been friendly and not overly pushy toward one treatment vs another. They gave me all the information and let me decide what I want to do. I decided to do TMS and they helped me make sure I was insurance eligible. Pnina the patient coordinator was lovely. My TMS tech Dominique is absolutely wonderful. All the staff that I see every day are very friendly. I will say that sometimes with both the providers I saw (Sherri and Tara) it seems like they see so many patients they don't necessarily remember a lot about who I am. But that's understandable I think. Overall would recommend. read more

This place has changed my life for the better. I absolutely LOVE serenity and have seen a few psychiatrist but never clicked. Sherri C is my provider and from the first appointment have loved how she cares for her patients. Great bedside manner all around! Was offered TMS therapy and it was the best decision of my life. Truly! I'm a month post TMS and noticed a different in my mental health. I had Phoebe and she is a sweetheart, truly all the techs and staff are amazing and the sweetest. I sincerely love this place and sad to hear about the poor reviews because I had such a great experience with everyone here! read more

I have been a patient at serenity for a few years. On 10/18/24 my pharmacy contacted the doctor to get a refill. Monday the 21st, no prescription. I called, about 10 minutes on the phone, repeating myself multiple times. Later I get a call, same as the 1st, repeating the answers many times. Get a call 1st thing Tuesday, SAME THING. I called back and asked my doctor Stegner to call me. It is now Friday the 25th, no call back from doctor, no medication. This is mental health we are dealing with, not trying to get ahold of my dermatologist because I have a pimple. Skip this place, find someone who cares. Just found out that you can not talk to your own doctor unless you make an appointment at the office. They will not call you. Absurd, I have never experienced that. read more

FIND ANOTHER PLACE TO GET PSYCHIATRIC CARE. The only good and honest thing about this place is Panina. Do not trust the other mental health "professionals" here. Their TMS techs are unqualified and unprofessional. After 6 weeks of doing TMS, I ended up in the mental hospital. My psychiatrist still argued that "it worked" even though I was admitted for suic*dal ideation, which they claimed would be resolved/lessen, as well as it being an alternative to medication. Not only did my dosage double, but I got prescribed more medication throughout the course of those 2 months & beyond. Don't even get me started with Nate. Do NOT trust him. He was supposed to follow up with my insanely large bill of $1000+ from months of failed treatment and still has not. This was not my first problem with him. In my last session, I did not schedule a follow up appointment, due to feeling extremely dismissed by my psychiatrist, and not ONE person from Serenity has reached out. They like to seem like they care about you by using a "holistic approach" but please don't let it fool you. They're just trying to get money out of you, like they did to me. read more

Please avoid this facility at all costs. Nate Glass, the practice manager is more like a used cars salesman than a medical professional. He informed me that the total cost of the TMS treatment would be $10,000, but that I would not be able to find out how much I would owe until they started billing my insurance, after treatment began. However, he said I would likely pay my copay for each treatment, a total of 36 treatments. 6 treatments in, and they have billed my insurance a total of $16,100. I have called other practices in the valley and they were all up front about how much each session would cost for cash vs using insurance. The average cost was $500/session. I requested a call back after the claims began to process. I was informed that I would owe my entire out of pocket max ($5K) for this treatment after they bill my insurance nearly $100,000 where almost every other facility would bill approximately $18,000. Now I see that if I would have read the reviews, I could have avoided this altogether. For those of you that have experienced something similar, I encourage you to file a complaint with the Arizona Department of Health Services: https://app3.azdhs.gov/PROD-AZHSComplaint-UI read more

I went here for some issues I was having when I was 18-20 and already was an adult. The psychiatrist Dr. Seaton had some back ended agreement with my mother that I was never aware of in which he shared my most personal and dark secrets WITH HER! Things you would NEVER want your mother knowing. I don't know if there is some kind of loophole for this if you are a minor but I was already an adult. Stay the hell away from this place and Dr. Seaton. He broke the law and is lucky I didn't find him and take it out on him personally for this. read more

I just tried to schedule a new patient appointment with this company and was told I was too old because they don't accept patients over 59. They take Medicare and are listed as preferred providers on the Medicare.gov site and on my Medigap plan but they don't accept anyone over 59 in their practice. I've never experienced this level of age discrimination personally before, so it was really disheartening. Use at your own risk. read more

Update: after i posted my review, I was contacted by this business. They offered to remove the (fraudulent) charges and I accepted. So, I now consider this issue resolved. However, i would still not recommend doing business with them because if the following reasons... 1. It took almost 18 months of my time, money for an attorney to intercede, hard work, multiple complaints with State agencies, and untold amount of stress to get this fixed! 2. At the end of the day they lied to me and, in my opinion, only removed the charges because I went to social media with this issue. In fact, when they agreed to remove the bogus charges, they 'suggested' it would be nice of me to remove or update my review of their business. read more

Serenity Mental Health Centers - Email communication from the facility manager admitting that 4 different calls to my insurance provider were made - Counseling & Mental Health Near Me - Phoenix, Arizona

I tried to get a job with these guys. I applied on indeed and got an interview time and date scheduled. I even got email notifications the day of reminding me of our scheduled interview. Then an hour and a half before the interview I looked through my email and one from serenity said they were going with different candidates. So after the conflicting information I called and they said I did not in fact have an interview. So why was I still being reminded about it??? Not very good for my mental health. read more

Easy to schedual, takes most insurance options. I was always able to get an apointment or a person on the phone as needed. That was the most important thing for me, to get in as needed. Perscriptions were a little bit tricky as the pharmcy would say they called and I would end up calling or going to the doctor's office in person to get things cleared up. Hard to tell if it was a pharmcy, doctor or insurance issue. But the doctor and nurses were always ready to answer my questions and jump to getting things sorted as needed. read more

Absolutely atrocious practice-they harm mental health more than they help mental health. Outlandish policies and practices. As a patient there for more than three years this past year was one nightmare experience after another. Avoid practice. read more

If you call for a additional information, you may feel pressured to make an appointment for the next day when I called to cancel that appointment which was made 12 hours prior. I was told there was $150 cancellation fee for not canceling the appointment without a 24 hour notice. A 24 hour notice was not possible because the appointment was made less than 12 hours prior to me attempting to cancel my appointment When attempting to cancel the appointment, I felt pressured by the person on the phone So be aware if you commit to an appointment, you're committing to $150 if you change your mind read more

The service js trash to be honest. Needs weren't met and pressured to try out TMS. Very anti-medication clinic and they try to get you to get off medication. Would not recommend, and they are also very anti-stimulants. I was diagnosed with ADHD at my previous provider and Dr. Brooks took me off Vyvanse & did not test me for ADHD to confirm even when i requested the test several times and asked them to request my records. read more

I would have done zero stars but can't. Customer service is inept, and not one employee answering the phone can provide assistance. If you're on medication forget about it here. They will allow it to lapse while pushing Ketamine treatments at every appointment. read more

There are medications that I really need in order to deal with ADHD and anxiety and to be a functional professional and father. However, NUMEROUS times I have called Serenity for a prescription refill on my meds and I check in with the pharmacy several days later and they tell me they haven't received anything from Serenity. Numerous f***ing times! I'll then call Serenity and they essentially say "whoops we dropped the ball on that. Let me send that right over." Dealing with getting the mental health meds you need is difficult enough in this American healthcare system. Adding Serenity's incompetence on top of it just makes me want to give up on life sometimes. Such incompetence in dealing with mental health is absolutely terrible. F*** this place. Go somewhere else for your mental health needs. read more

I had to cancel my first appointment an hour before it was scheduled due to one of my children being ill. Avery was rude, patronizing, and dismissive when I told her that I could not afford a fee of over 120 dollars because I didn't give them 24 hours notice. Obviously a child doesn't give notice the day before they intend to be ill. I will NEVER receive care from Serenity, and I highly encourage others to seek care elsewhere as well. Her only solution was to tell me to get a doctors note or to pay the fee. She didn't even ask if my child was ok. My child's pediatrician doesn't want to see a child who has only been sick for an hour. She didn't care and told me to work the fee into my budget. She refused to let me speak to someone above her, and sounded amused when I expressed that I would be sharing our experience in a review. The lack of empathy, compassion, and professionalism was shocking. Overall, it was a disgusting experience and feels very indicative of what this company's priorities are. Clearly it's not mental healthcare. If this is the kind of administrative staff they utilize, I refuse to see what kind of mental health professionals they employ. If you are seeking care that is understanding, empathetic, and supportive of you and your unique circumstances, PLEASE go somewhere else. read more

Refills are delayed every month for one reason or another. And that's a scary thing when you're trying new medications that are unsafe to stop taking cold turkey. No support or ability to talk to someone when experiencing side effects and need a change in dosage or meds. Poor quality of care and in person visits seems pointless as psychiatrist shows little interest or concern. Very expensive out of pocket for very low quality. I've tried different locations and providers and no improvement read more

I am shocked by the negative reviews of this place. For me, it was a life-saver! Four months ago, I was mired in one of the deepest depressions of my life and I no longer felt safe. I thought I might have to go in-patient somewhere. My psychiatrist suggested I try ketamine infusions and TMS for my treatment resistant depression, and I gave it a try. Two months later, I feel like a new person. I am so grateful! The only negative thing I can say about the place is that their phones operate out of a call center, and that can make the initial experience a bit time consuming. My call wasn't too bad once I got through, and they scheduled me for the next day. The fix for this is that once you're in, you can connect to a portal that makes communicating very easy. Anyhow. They got me in for ketamine quite quickly, and from the very first session, I felt a lot better. The infusions were fascinating to me, and I feel like during the infusions I got some pretty interesting insight--call it spiritual, call it whatever you want--into who I am and how my brain works. On a related subject, I no longer fear death. I don't know how to explain this, but one of my trips helped me see death as a part of life, and after a lifetime of fear about death, I no longer fear it. After six sessions, I was feeling quite a bit better. But the TMS is where things really shifted for me. It was 36 sessions--5 times a week at the same time every day for about 20-30 minutes. It's not the most pleasant feeling but it isn't painful, either. Olivia, my practitioner, was just the best. I came to look forward to my morning visits because she is a very positive and very genuine and caring person. I can't speak to how long lasting TMS is. The studies say it is quite long lasting. But for right now, a week after I finished, I feel terrific. It feels as if some new neural pathways have opened, and I am working hard on more positive thought, getting away from the well-traveled negative pathways that I have relied upon for so long. Beyond that, I can say without a doubt that the staff at this Serenity office is top notch. They are kind, organized, caring. To a person, everyone I dealt with was great. Keyonte did my TMS one day and he was just awesome. If you're on the fence about this sort of treatment and this place, please allow this review to impact you. I can't promise the same experience I had, but I will be recommending Serenity to any friends who struggle with severe depression. read more

As a professional in my mid-30s with a high pressure, precision focused job, I was terribly ashamed to admit that I had ADHD and even more ashamed to talk about how drastically it was affecting my entire life. Everything was half-done and the anxiety of it all was overwhelming. One day I had finally had enough and I googled ADHD testing and found serenity. They not only created a safe space for me to discuss this issue but have been consistent and patient with finding the medication that best suits me. Marcus Nielson is my provider and he has tremendous empathy and experience. The nurses are very friendly and sweet and the very flexible early morning and weekend appointments really suit my schedule. Serenity has truly changed my life. Highly recommend! read more

Dropped me due to my insurance, I was self pay. Money hungry company who do not actually care about your well being or mental health.

Run away from this place, they are money hungry deceivers!! I had been a client since June 2020, and had a great doctor back then, Dr. Viera, she understood me, and made me feel comfortable sharing my behavioral health challenges, and was always honest and open about charges and treatments. I moved from the Desert Ridge location to the Biltmore location after she left, as she moved out-of-state, and I did not feel the same with any of the other doctors at Desert Ridge. I moved on to the Biltmore location, off Camelback and 24th Street, with Dr. Brooks, and he didn't seem to care for what I had to say, and would sometimes bill me for time that exceeded my actual time with him, as he always was behind, and made me wait almost every time I had an appointment with him. I then switch to Dr. Stegner, and she was great, very attentive and kind, she recommended I try out TMS, and I told her I would be interested in knowing more, and finding out if my insurance would cover it, and how much I would have to pay out of pocket, she then passed me on to Diane, she requested more information from me, and informed me that she would work with my insurance to see if it would be covered, and how much that would be. I was later contacted, and asked to go into the office to discuss further, Diane informed me that my insurance approved it, and would cover a certain amount, I informed her that I was not able to afford the amount I would have to pay out-of-pocket, and told her I would think it over, a few days later, Tyler, called me, and asked me to go into the office, to talk over what could be done, as I told him I was not moving forward with TMS, as it was too expensive for me, after insurance. I went in, and he then informed me that they would be able to "HELP" with some of the cost, that the "IMPORTANT THING FOR THEM WAS TO HELP ME OUT, AND WOULD BE HAPPY TO HELP WITH SOME OF THE COST, TO MAKE IT AFFORDABLE FOR ME" See photos of texts, we talked over my concerns, and were able to come to an agreement that the cost I would be able to cover for all 36 SESSIONS, would be a total of $2,395, as per the photo attached, and signed that authorization, of what my total payment would be for the 36 TMS Treatments, I was later informed that each of the 8 sessions I started with, was between $205-$290 per session, so I stopped, and I was also not enjoying my sessions with all the head tapping, that was making my right eye twitch randomly, and a dull technician, that would place the helmet on incorrectly, as I had initially a great technician, and noticed the change. I contacted them and told them I wanted to stop TMS, and informed them I was showing the charges incorrectly, and NALU OKIMOTO, kept misunderstand my billing question, so I then requested to speak to the Practice Manager, and was connected with KYLE MABEY, he seemed confused at first, and later understood my concern and billing question, and he then claimed that was my deductible, and blamed it on that, being the reason why they overcharged, I explained to him that was not the agreement, and that I had been informed, my out of pocket, after insurance, would be the $2,395, and that I had set auto payments according to that, for that reason, he then informed me that If I would go back and get the 36 sessions, SERENITY MENTAL HEALTH would then honor the QUOTED Amount, I told him I did not want to do any business with them, and that I would be changing providers, and he never responded there after, no solution, and I still show the OVERCHARGED AMOUNT, this place is unethical and highly misleading, I will be seeking legal counsel, as this is not right, and they are breaking the signed agreement. RUN AWAY, and find an honest place!!! read more

The front desk doesn't know their job. When I called to make my initial appointment, I asked if they took medicaid. She said they did. Well, they do not, and I didn't find this out until AFTER my second appointment when they told me. Now they're trying to bill me $150, with the bill stating that they're giving me a discount from the initial $240 charge. The audacity alone is disgusting. You're not getting a penny from me or anyone else. YOUR employees made a mistake so YOUR employees should be the ones paying for it. I've filed a report with the OIG and by the end of the day tomorrow I will have spoken with every credit reporting agency to make sure that they know the situation for when you inevitably send the bill to collections, which again, I'm not going to pay. Any documents I signed accepting financial responsibility were signed with the understanding that my insurance (AHCCCS) was already going to cover it. That's what I was led to believe by your inept front desk. It is not my fault that you do not even know what insurance you accept. I would never have stepped foot in the building had she knew her job. Any further contact from you clowns on this matter is going to be taken as harassment and I will find a legal way to return the favor. Typical corporate trash. read more

I absolutely recommend Dr. Nathaniel Brooks. This is the most thorough facility I've been to. The intake process was detailed and my first assessment appointment with Dr. Brooks was comfortable, safe & I felt like we covered everything I needed to without being rushed. read more

I have been going to this mental health facility for medication since January. Every time I've gone, the co-pay has been about $20-$40 and nothing more. There was a time where I could not make it and they charged me $150 for cancellation fee. They told me that they would waive the fee as they are allowed to do that every year. However, they did not tell me this before they try to get me on a payment plan. The next time I went in, they told me that I owed $150. The receptionist said It did not have to do with anything about the cancellation fee. This was just my insurance that was charging me, I told the receptionist that every time I've went this has never been an issue and I'm not sure why it is charging me so much. I continued to say that I cannot afford the appointment and I will not be able to proceed with it if I'm charged this much. The receptionist then asked me to hang on and did something on her computer. After a few minutes, she told me that there was a mistake and I only owed $40. I recently had an appointment last week on March 4, they did not mention any co-pays that I owed or anything that I owed for my insurance. When I got the notice in the mail that I was being charged almost $300 I called them and tried to see if they could take it off. I explained to them how ridiculous it was that they did not tell me about the fee going into the appointment and all they made was excuses and that I can start a payment plan if needed. I told them that I'm not paying this bill and I did not agree or consent to be charged this much money. I continue to say if I knew that I was going to be charged I would've never gone to the appointment. They continue to tell me that I can pay via the payment plan. At that point, I told them that I was going to report them and that they can cancel my upcoming appointment and take me out of their system as I'm not doing any other services with them moving forward. read more

I've been coming here to this office for the past few months. Excellent care for my mental health care needs! The doctor is patient and doesn't rush me and she is a great listener. I love the vibe of the office too! I highly recommend this office for mental health care needs. read more

Serenity Mental Health Centers - My TMS experience has been life changing! - Counseling & Mental Health Near Me - Phoenix, Arizona

I've been going to them since I was 17 for depression, now I'm 20 with even worse depression but today is the last day I'm using this place. They just want your money they do not care about your mental health at all. I tried their expensive "TMS" which did nothing (5 weeks of going to this place every single weekday) and 4 or 5 antidepressants and nothing has worked. my psychiatrist just wants me to try a new pill every time I go. Every time I have been in that office ON TIME I have had to wait over 15 minutes to see my psychiatrist however when I arrived "late" today the first time I've ever been late, 2 MINUTES after the VERY strict "no show" policy they couldn't let me see my doctor that I scheduled 2 months in advance for. Really great for a mental health center to not be able to compensate 2 minutes of me being late so I miss my appointment and most likely will see a "no show" charge for it too. Thank you for doing everything BUT improving my mental health these past years! read more

Put on hold for 20 min trying to get in touch with the doctor who wrote a prescription wrong and caused the cost to go up from $10 to $62. Somehow I was taken off hold but could hear all the conversations with the office staff while they talked about other patients, their personal lives, etc. Enlightening but very unprofessional not to mention the HIPPA violations. Never was able to get through to the doctor. read more

They pressured me into getting my son Ketamine treatment. It was not covered by insurance and super expensive. They then tried to get me to have his brain zapped as well. I can't remember what they called that. That would have been another $2500. He would have been fine if they just started him on the medication. They have been inept on several different occasions, such as saying a medication was sent to a pharmacy when it wasn't. My son turned 18 in the middle of his treatment and all of a sudden they wouldn't talk to me but were perfectly happy to have me still pay the bills. They wouldn't even communicate that it was because of HIPAA that they were not going to talk to me and that my son could sign something to give me permission to know about his health care. They were also very rude in how they handled telling me they would not talk to me. They simply said, "You are not on a list". They repeated that over and over again. They wouldn't say anything else. I would not recommend their services. read more

Awful! Doctors here do what they want and don't look out for patients. Even if you bring in signed documentation from past doctors, they completely ignore that and refuse to even take note of it. I had a major issue going on and my doctor refused to sign a form for my employer that confirmed I was diagnosed. Because that doctor wasn't working with me 3 months before that, when I got my diagnosis, she wouldn't confirm it for my employers. I got frustrated about this because I supplied her with multiple signed paperwork's from the past doctor who confirmed I had this diagnosis. I needed my current doctor to sign this new form and they refused... then they told me I'm not allowed to come back... I never was able to supply that employer with that form and lost out on a lot of income because of it. read more

I began TMS and it works. Tori is a great tech. Tori is extremely professional. She allows to you think for myself and always promote a positive growth mindset. I have truly grown as a person and view the world differently because of Tori's guidance. read more

Serenity's call-people are always nice, kind & helpful. No matter who I talk to. A man (forgot his name) & a woman named Nicole have a sense of concern & urgency to contact the nurses for me. However, the girls who take you back in the little rooms before the Doctor are overly-"ecstatic" almost to the point where it's in-genuine & comes off as phoney. Diana? Or Diane? Was completely over the top. I told her I was depressed with SI & had panic attacks frequently. She says "oh that's no fun!! , we'll I'm glad you chose us! " fake smiling & giggling the whole time & I felt uncomfortable & misunderstood the whole time. Why does that step feel like a SALES PITCH for Ketamine??? Maybe because they're told to do so. DR. STEGNER looks down & types on her laptop the whole time you're talking to her & after a few minutes shows a bit of concern. I saw her after she put me on Wellbutrin which was intensifying my panic attacks & I went in patient at a BH hospital. Then she prescribed Auvality which costs over $1,000! I went inpatient before I paid for that. I told her about when I went in the BH hospital & her reaction was almost as if she got annoyed because I told her the hospital psychiatrist, Dr. Adelayo changed my meds. Dr. Adelayo took me off Wellbutrin & put me on Buspar & Zoloft. Dr. Stegner then tells me saratonin syndrome is a side effect of the meds the hospital psychiatrist put me on. It scared me & made my whole body warm with anxiety. 1-2 weeks later I was experiencing insomnia & reached out to Dr. Stegner. She said she will up my dose of Zoloft. I was confused cause last appt she literally warned me of saratonin syndrome? Now you want to increase it? Come to find out it's safe. Why did she say I was at risk for it in the first place? Did she want to give me a scare? because I felt better after seeing a diff psychiatrist than her? That's what it felt like. She never really tried to see what it was I actually had or what I was experiencing. When I first met her She asked me what have other psychiatrists said I have. I told her, but, those diagnosis were always when I was in a crisis. She didn't look into anything, she took what I said & ran with it. She didn't help diagnose anything. She just told me to be mindful & grateful of the things in my life. Yes I know to be mindful, but it's a little hard to do when physiologically, it's extremely hard. Where did all that knowledge go behind identifying disorders? It felt as if she assumed I lacked self confidence & simply had anxiety. I have far more things going on underneath that she would've known if she'd put in some energy or effort into people seeking her expertise. What expertise? besides being authorized to prescribe meds? Serenity office is beautiful & lighted but also triggering to those with sensitivities. The location is undesirable on the 6th floor for people with phobias & anxiety. I never felt understood or genuinely validated here as much as I TRIED TO. Who ever runs the place is obviously more concerned about the looks, rather than the genuine quality of care. The key to quality care is understanding & empathy. Serenity lacks that. To the person who responds to the reviews from Serenity. I'm expecting a lackluster "I'm sorry about your experience" comment. Id like to see a response on how management is going to acknowledge this. read more

Against my strong protests, Dr. S. Dekeyser took me off the medications I had been on for years, saying that she couldn't justify continuing to prescribe due to my age and as the state was monitoring them. She did not offer any alternative and after I completed Serenity's expensive treatments, she essentially said there was nothing more that could be done for me. There isn't enough room here to detail the entire ridiculous ordeal. I ordered my records and was treated to a fully fictionalized account of my treatment, including her assertion that I had agreed with her conclusions. I have no opinion on the other doctors at Serenity. I will say without hesitation, this DeKeyser is a dangerous woman. read more

This clinic has potential, but sadly does not run well. I have called and have waited over 45-60 minutes to speak to someone the majority of the time that I've called. If you enter your number and have them "save your place in line and call you back".....I've waited 24-48 hours for a call back. They tell you they have staffing shortages or that the phone company that directed their calls were at fault. There were several times that I had come in and the front desk gal was coloring. You have to always double check your appt the day before coming in because they schedule you for completely different offices in different areas. I also moved to another state and let them know to remove me from any future appts. I just received a text a few weeks ago about an appt in COLORADO...when I had been a client in Arizona and informed them that I had moved. Dr. DeKeyser is a BIG fan of the TMS treatments. So much so that she was wanting to prescribe me 7 different psych medications and have me "say they aren't working so we can let insurance know and they'll cover the TMS treatments." Once I said I wasn't interested, she stood up and said "ok, thank you" and opened the door for me to leave. Dr. Dekeyser will not hesitate to let you know that they are the "McDonald's of psychiatry" and that you only get 15 min for an appt. Dr. McClure is your saving grace. He is wonderful and actually takes the time to listen to you. He doesn't push any unnecessary treatments on you to make money. My husband had a treatment done and the treatment tech actually went into his chart and TEXTED him on her own phone to see how he was doing. Fairly certain that is a violation of HIPPA considering the treatment had been done for awhile so she did not need to be in his chart anymore, or need to text him on her phone. If you need any short term/long term disability paperwork filled out...it will be a hassle. They take so long with filing out paperwork that at one point the interaction was closed and we had to reapply. You REALLY need to stay on top of them to make sure it gets filled out and faxed. I would suggest getting a confirmation number so you have proof. read more