Always treated with respect and caring understanding. I have been referred to a local surgeon for…read moreneck surgery and I was treated with care and skill? Thank you all for what you do?

Why did this place close. This was my favorite dr not because she prescribed pain medication but…read moreshe listened to my concerns and down graded the frequency of my dose based on my current health condition.

Years ago, I broke my wrist really badly, and they did my surgery, and then all the therapy I…read moreneeded to be able to use it as before. They took excellent care of me, and I have had no issues with it since the accident. I recently had them check out my artificial hip, which, after many years, has started popping out of joint. I originally had the hip done at Augusta Medical College, but it now needs a revision. Dr. Holtzclaw examined me and is a good man to deal with. I am now waiting on clearances from other physicians to have it fixed. The front office personnel treat you like family. If I could give 7 stars, I would!

I had a generally positive experience with the medical side of Chatham Orthopedics. The doctors and…read morenurses I interacted with were professional, respectful, and provided good care overall. That said, my experience with the billing and payment process was extremely frustrating. Before surgery, while I was injured, vulnerable, and had not even had time to collect a paycheck, I received multiple separate payment demands. The surgery center told me I needed to pay about $2,000 up front and indicated that was the only up-front payment I would be responsible for. Then the physician's office contacted me requesting another $1,500 and also represented that as the only payment I needed to make. After that, the anesthesiologist contacted me requesting roughly another $1,000 before surgery. It felt relentless and deeply stressful at a time when I was already dealing with a serious injury and preparing for surgery. I ultimately paid the surgery center, but the whole process became even more frustrating because my insurance out-of-pocket maximum is $3,500. Because of the way these charges were handled, my insurance has been slow to catch up, and I have had to keep paying money out of pocket even though I should be at or near the point where my insurance covers 100%. I understand that medical billing is complicated, but the way this was handled felt disorganized and unnecessarily aggressive. The care itself was good, and I respect the nurses and doctors, but the financial experience left a very bad impression.

Received TRICARE referral here, initial visit went well--but for a follow on appointment not able…read moreto get anyone to return a call or to assist in any way---for last 60 days -you end up in the VM dungeon.

She talks over and then abandons her patients. Absolutely no bedside manner and she's in with Dr…read more George who was an awful orthopedic surgeon. Look elsewhere.

Love what I got for my husband and also loved the body spray I got. I also really liked the fact…read morethat they make it locally and it is a small business. I am a small business owner and love to support others as well.

Cameron is a true body miracle worker. He is not your average massage therapist. He really…read moreunderstands the mechanics of the body and with precise intuition and knowledge he has helped my body get back online. I was really struggling physically and he gave me hope again.

I can't recommend this place enough! Kim was absolutely amazing and so helpful when it came time to…read morethe payment and how much everything cost and what all would happen. I was immediately brought back the NP Peter came in and asked me what all happened and told me exactly what happened and ordered an X-ray. I was in the back for a total of 10 minutes but all my answered all my questions both Peter and Kim were the best and so friendly they treated me more like family than a customer. My friend brought me here and she was ignored by the last place but is now a customer here and getting everything done here. Couldn't recommend this place more!!!!

Ortho Pooler is the best!!! Its the Twilight Zone, but in a good way. I couldn't get an appt for…read moreCarpel Tunnel injection for months. We found O.P.! Asks me how soon could I get there!?! What???? Got taken care of quick, fast & in a hurry! Everyone was so nice, friendly and caring. I thought " No Way this is a Drs office!". Awesome place!

Nurse Practitioner Jessica Hester really good. Appointments…read morenot necessary when using the clinic. Wait times really short. My biggest problem with place was security guard staring phone. Two of my visits were most problematic. Guard ticked away in a corner on pending something. Second time two elderly mobility challenged people trying to get into car were having a lot of problems. Security guard was 15' away but did nothing but play with his phone. It took me 15 minutes help both and guard NEVER ONCE stopped playing with phone.

Trying to contact the office to make a follow up appointment is a task that that makes climbing…read moreEverest without oxygen seem simple. They don't answer the phone. They don't return voice mails. And they don't seem to care that you're in pain because you can't get them to schedule your treatment. My animals get better care from their vet than I've gotten from these people.

On October 22, 2025, I made an appointment with Dr. Updegraff for Mar 2, 2026. TODAY, Jan 16,…read more2026, the office called to cancel that appointment because she isn't taking new patients. 3 MONTHS I wasted on these incompetents.

Dr. Updegraff is warm, caring, compassionate and highly rated by the physician quality…read moreorganizations. I wouldn't hesitate to recommend her. Staff is friendly but communication could be better.