I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Edith was super friendly and extremely helpful with changing my address for my driver's license…read more Thank you for your amazing service!

Want to fight a parking ticket? Here's what you need to do: head to Metro Hall located on John…read moreStreet just south of King. Go up two sets of escalators and follow the signs for Parking Tag Operations. If you stumble upon a collection of sad-looking people holding slips of paper morosely watching a board announce numbers, you're in the right place. You will need your parking ticket so be sure to bring it along. There will be a narrow form to fill out with your name and vitals. This is your Notice of Intention to Appear in court to dispute the charges on your ticket. If you are filing on behalf of someone else, you are considered an Agent and will have to put down your information as well. You might also be asked to wear dark sunglasses and a trench-coat. Once you have finished your paperwork, grab a number, a seat, and something to read, and get your wait on. In the middle of the day the wait times are negligible, so go then if you can. The service is as to be expected: surly, passive-aggressive and generally day-ruining. Don't let it get to you; just remember that there is a circle in Hell reserved just for city bureaucrats. After stamping your paperwork, you'll be given a slip and notified that someday in the far ahead future you may be summoned to court. Until then you may collect interest on the amount of your fine, and let the wheels of justice turn, however slowly. Obligatory Title Pun: TAG, you're it. Menu Readability: "Now calling miserable sod #137." Need to mention: Finish the paperwork first, THEN grab a number. Seriously, they are bitches about this. What this place teaches me about myself: I'm so glad I don't own a vehicle in this city.

How can the City of Toronto be in debt? I've paid out at least $100 per month since I arrived here…read moredue to these ridiculous and impossible to understand street signs. http://img220.imageshack.us/img220/8443/park1w.jpg Got a $30 ticket here last night. I parked my car and walked up here to get a better look. Every other sign I've seen in these residential areas (Near 600 Bloor W) says "No Parking Without a Permit from 12:01am-7:00am). This one is identical however instead of 7AM it's 7PM! You can see that it used to say AM. http://img152.imageshack.us/img152/9473/park2a.jpg This was a week ago. Notice that the top sign says "No Parking Snow Route" WTF does that mean? When can you park there? What if it's not snowing? These people are getting fines by deliberately obfuscating things. I'm incredibly careful and I STILL get loads parking tickets. Once a fire hydrant was partially hidden by a snow bank as well as some trash cans. That was $100 down the tubes. DO NOT WANT

Excellent. In and out in 15 minutes. Questions asked, document processed. So much better than…read morewaiting on the phone.

WoW, since when is it almost a pleasure to go to Service Canada? I went today expecting a super…read morelong wait and hassles. It could not have gone any smoother and the agents that check peoples needs before entering couldn't have been more pleasant. When it was my turn the lady (I wish I had gotten her name) that helped me was compassionate and very helpful, after I told her that I keep having issues logging into their website, she "helped" (she did it all) me set up a new account which will be easier for me to log into. Super positive experience Great job team

This Service Ontario is inside a Canadian Tire. When I arrived the line (standing only) went right…read morethrough the store. 45min and I hadn't moved at all, so I left again. If the province wants us to have up-to-date things, they have got to staff these places better. There aren't enough for the millions of people in Toronto.

Yes, the service is slow. I waited an hour to change my plates after arriving at 9 am, which I…read morethought would be early enough. But the real reason why I am giving this place a bad review is because staff are not complying with the city of Toronto by-law to wear a mask indoors during the covid-19 pandemic. Only one masked staff out of five in a center that processes hundreds of people daily? Shame on you.

Was quick (we made an appointment), efficient service and professional…read more I could not BELIEVE the number of people arriving with incorrect documents, incomplete documents and generally ill-prepared. Have your docs with you as they require and you'll sail through.

I phoned Service Canada to receive 2024 EI slip for 2024 for 2024 Incom Tax…read more Did not receive slip through the mail-first time-I phone Sevice Canada to have it mailed out-to do 2024 Income Tax Phoned 1800 number 1. first time---agent started to make changes to send out-verify address-put on hold-----Disconnected 2. second time-agent started to ask questions-put on hold-Disconnected 3. Agent started asking questions-put me on hold-got back-vertify address-told me a address that I was at over 12 years ago-moved twice---I received slips and made out income tax at this address -for over 7 years---?????-he updated the address and said I will receive slip in the next 5 to 10 days---I pay income tax every year------This Agent was better than the other 2---I will be waiting for the slip I do not understand receiving all my slips-paying income tax at this address-and they have address from over 12 years---I am asking for a slip to do taxes and send them money-Also said I would get the slip through my account-NO never made that change--------They need better agents-also that you can understand you David/Joanne Mantini

As a Black woman living in the City of Toronto, I have experienced firsthand the painful truth that…read moresystemic racism and anti-Black bias remain deeply embedded in our institutions -- especially within the Toronto Police Service. What happened to me on October 31st, 2025, is a reminder that even when Black people follow the law and seek help, we are too often criminalized instead of protected. That day, while returning home to 325 Bleecker Street, and I was physically assaulted by a white male tenant. I did not know his name at the time. He blocked my access to the elevator, and when I politely said "excuse me," he began swearing at me and then violently grabbed and shook my shoulders. I immediately called the police and filed a report (#25-2287454, 51 Division, Detective Turnbull). I informed the officers that the entire assault was captured on the building's security camera, yet no one followed up to view the footage. A full week passed without any police contact, a clear sign that my report was not taken seriously. My safety as a Black woman was disregarded. Then, on November 7th, I encountered the same man in the lobby of my building. Fearing for my safety, I called my daughter and asked for help. My sons came downstairs to escort me to my apartment while I sat in my mobility scooter. One of my sons reacted to the man who had previously assaulted me, and he called the police again. This time, the officers from 51 Division arrived and actually reviewed the security footage -- footage that clearly shows me seated in my scooter and not assaulting anyone. Yet, despite this evidence, the police viciously handcuffed me and charged me with assault, while the man who physically attacked me continues to face no accountability. The female arresting officer referred to me as a "gal," a term historically used to demean and dehumanize Black women during slavery. Her tone and conduct were humiliating and degrading. She went as far as instructing her partner to physically force me to sign release papers. Her behaviour made it painfully clear that some Toronto Police officers harbour deep contempt for Black people -- a reality that has been proven repeatedly but is continually ignored, dismissed, or minimized by both the media and the justice system. How many more Black lives must be ruined, violated, or taken before these injustices are acknowledged? How long will this city allow officers who clearly display anti-Black attitudes to continue policing our communities? I am a volunteer crisis responder who provides emotional support to people worldwide, yet this experience has left me emotionally scarred and seeking support myself. The trauma of being assaulted, dismissed, and racially dehumanized by those sworn to protect me is unbearable. We are not "gals." We are human beings. Our Blackness should not determine whether our lives, pain, or safety matter. It is time for Toronto to confront this truth -- and to finally deliver justice that includes and protects Black people.

Hi and Good Morning to Metro's Finest: I am writing to speak highly of four officers(I speak…read morehighly of all of you). I was assessed in a police cruiser last Tuesday for a period of 25 minutes. I was handcuffed in a "Mock" Arrest" by Officer Summers. It went went considering that I very poor sleep and, was not well. I was assessed by this lady officers' four work colleagues, and upon arriving at the station-I was then fingerprinted by a brunette lady officer who was in very good spirits along with her 3 work colleagues-I might add that they all treated me well considering that they were very tired from I am sure from an extreme long day and, most likely a very long day. I am very grateful the officers at the station that include Officer Terry Allen, whom took fingerprints upon my arrival. Great work officers!!. JP Preston.

Service centres are, by nature, a pretty unpleasant experience at the best of times, but never have…read moreI had a more unpleasant experience than at this branch. On top of being talked down to and treated rudely from the get-go, this particular teller claimed student cards, bank cards, or employee ID cards were not valid for OHIP proof of identification (they are), and that forms printed out from the pdf available online are not valid (they are, obviously). Despite all this, I ended our encounter with a "thank you" and a "have a nice weekend" and was responded to with a "yeah." Seriously? Don't even bother with this location if you have the option.

This ServiceOntario was just the best experience. No line…read moreup (3pm on a Thursday), and I got my health card renewed in under 5 minutes. Delightful!

I'm only posting this review because this library really could benefit from a deep clean. Not sure…read moreI've ever seen a public library this dirty. It's located in a beautiful safe neighborhood but it would really benefit from a cleaning crew. Maybe a capital campaign and some elbow grease could bring this library back to life.

This library is cute and has everythig that you need. It's located in a nice neighborhood so…read morewalking to the library is enjoyable. My baby and I go to the baby time program and family time program. There is a discrepancy with the program hours between the library's website and the library's printed calendar, so just follow what the paper calendar indicates. If it matters to anyone I noticed that the library has therapy lamps with cozy seats on the main floor. I'm not sure if they are a new addition to the library but I certainly haven't noticed them before. The only downside is that there is only paid parking and not too many parking spots. That's why I am only giving it a 4 out of 5.

This building was once the darling of all the former cities before the City of Toronto amalgamation…read moretook place. The City of North York and Mayor Mel Lastman up until 1997 was the envy of "the six" because it had rich ratepayers living here and hence a very nice Civic Centre. I'm here for a meeting and got to pay this nice venue a visit.