I've been contemplating posting this review for a while, but after processing my trauma, I feel…read moreit's time to share my experience.
Last year, my mother passed away suddenly in her home. My business partner and I reached out to Aftermath Services for help with the unattended death cleanup.
The cleanup itself met my expectations; however, issues with Aftermath Services arose afterward.
Susan, a representative from the company, contacted me directly regarding complications with my mother's homeowner's insurance. The insurance company was questioning the costs charged by Aftermath Services. Instead of negotiating directly with the insurance company, Susan chose to involve me just weeks after my mother's death, when I was still deeply grieving.
After the insurance payment, I was unable to forward the funds because they were all in my mother's name and I was in the midst of the probate process. Despite this, Susan continued to pressure me for payment, even threatening to send my invoice to collections. I had to involve my estate attorney to manage her communications. Once I was officially named the executor of my mother's estate, I promptly paid Aftermath Services.
In hindsight, I expected a company specializing in unattended death cleanup to be more empathetic and to understand the complexities and time required for the probate process. I would recommend the company to evaluate their customer service's policies and procedures through a more human-centered lens in the future.