Unfortunately I needed ServPro's services on two occasions, when a 90 foot tree fell on my house,…read moreand again when a tiny tube leaking water from my fridge destroyed an entire wall and the floor of the room below it. In both cases, I could not have been happier with the treatment I received from Jared and Shawn. There is always lots of back and forth in these situations and I never felt that I was being put off or ignored. It's understandable that things don't happen overnight and that some of the work being done by contractors isn't always as perfect as you the homeowner would have it. Whenever I had an issue it was a great stress reducer to know that if I called Jared he would get back to me promptly and make it right, on one occasion calling in a different contractor to completely redo a paint job that was substandard. I definitely give them my highest recommendation!

After a flood in my home as the result of the lock failing on my walk in tub I immediately…read morecontacted Servpro to help with the cleanup. They responded very quickly and over the next few days removed the affected flooring and set up equipment to dry the lower portion of the drywall. The crew was very pleasant and did a great job. I highly recommend Servpro for this type of emergency cleanup.

This company was wonderful for me-I had more damage than originally thought. They removed all the…read moreSheetrock & paneling in my house where black mold was seen on the outside. Once removed the inside of the wall was damaged extensively-they explained everything to me & remediated the problem & were professional & very kind! They were hard workers & had to travel farther than usual for my location. The only down side for me was that they took care of the damage but did not rebuild the wall. If I were located closer to their business they would have lined that up for me as well. However I am still looking for a contractor to fix my wall! That has been a difficult task in my remote area!

I DO NOT recommend Northeast Property Restoration based on my experience. They were deceptive and…read moremisleading in their dealings with me. I contacted the company to inquire about getting an estimate for cleaning an unfinished basement and addressing a recent animal odor. I called and left a message and the next day a man who identified himself as Dane Phillips called me. I told him about the circumstances and he agreed to visit the property the next morning. He arrived on time and I escorted him to the basement to evaluate the space. He took measurements and said the job was no problem, they do it all the time. He asked for my email address so he could send me the estimate. I didn't ask for a timeline, I simply assumed it would be as soon as possible. This was on a Friday. By Monday, I had not yet received the estimate so I called and asked him when I could expect to receive his estimate. He said customarily he needs "two business days" and that I would receive the estimate by the end of the next day. I thought that was odd for a local business since I was on the phone calling him about it and he didn't offer to get it to me that day since I obviously wanted to move forward. Also, he said nothing about "two business days" when we spoke in person. Bottom line: he never sent the estimate. I called again, reached the answering service and left a message. I never received a call back. If they didn't want the job, that would have been fine. Just say so. What's not fine is telling a customer they'll receive something by a specific time and then simply not follow through, and not even return a call. That's not a scheduling hiccup, that's a red flag for business honesty and responsibility. If a company can't be straightforward about something as simple as sending an estimate, that raises serious concerns about how they handle bigger parts of a job. Trust matters when you're inviting someone into your home and potentially spending a significant amount of money. This experience gave me zero confidence. I noticed that Dane Phillips' name, or the name of any other owner, is not listed anywhere on their website, despite the company highlighting many glowing reviews. I now have to question how representative they are. Transparency and follow-through are important when choosing a service provider. There are other property restoration services in the area, and I suggest looking elsewhere.

These guys were fabulous! I have moved many times in my life and the this crew way by far the best…read more Very curious and patient. The were efficient and made sure to place things where they needed to be. I highly recommend!

No, no, no! Do not hire! Chris talks the talk but is totally unable to walk the walk! I spent 7…read moremonths in a hotel while Chris and his crew destroyed my home! I have estimates well over $12,000 to repair what they did. He took my money and never did the job, he was to pay for my final month in the hotel, that never happened. I have pics to show his work if anyone is interested. He left my place an absolute mess!! Go elsewhere if you want the job done right!

Vince and Ronny came out to help us. They were very knowledgeable, professional, and punctual! They…read morediscussed options and costs with us before beginning the job and worked late to fix our issue. I would recommend them to anyone!

We had a sump pump installed by Roto Rooter and the pump died less than two years after…read moreinstallation. Roto Rooter would do nothing for us. They said they would not go back to the pump manufacturer. Just had a new sump pump installed by a reputable plumbing outfit and they will back the pump for five years. Their price was much less than Roto Rooter. I will never do business with Roto Rooter again.

Absolutely amazing service. Kind, patient, definitely helpful. NO one else was willing to even…read morespend time on me. They responded less that 4 hours after my call. Stopped further water damage & recommended plumber, who was more qualified, than anyone I met before, in this field. I would recommend these people 100%.

I came home from vacation to find my fish tank had leaked all120 gals of salt water on my hardwood…read morefloors , my fish and Coral where all dead and the house smelled bad . Called Property restoration and Cody sent his team over with in an hour with dehumidifiers and air scrubbers and these mats that suck the water out of the hard woods , and then continued to work with my insurance company .

Amy does a great job, pays attention to detail and very professional. Everything looks bright and…read morebrand new! Highly recommended!

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