The owner and staff are very helpful and giving you suggestions on how to fix the problem. They…read moreare reasonably priced compared to other businesses in the area. I needed a new furnace and they give me many options. They called and advised me when they would be there. They gave me updates during their time here on the process. They finished and showed me what they did , and I was impressed. Please give them a call if you need a new heating system.

DON'T go anywhere else!! Pat, the owner is extremely knowledgeable and kind. They had replaced all…read moreour old gas pipes in the basement last year and did a great, quick, thorough job. The price was very good and it was done in a few hours within a day or two after we called! So when our furnace was dying, we called on a Saturday. He came out within a couple hours. He was kind enough to offer it to be done on Monday so we didn't have to pay two guys weekend hour rate since it wasn't quite dead yet. He even offered to bring over space heaters in case it died before Monday. The crew of young guys came Monday on time and were so kind and just as knowledgeable as Pat. My BF was at work and I had the day off so I was there with them and they didn't treat me any different than my BF just because I am an old lady lol. I had to leave for an appointment before they finished and had no worries leaving them my garage door opener to close up when they left. They even swept up when they were done! The price was much less than we expected. Don't go anywhere else!

Our water softener went bust on us, and we reached out to several companies. Only 2 contacted us…read moreback, Arctic Bear being one. We were very impressed with the company, from start to finish. Evan came out for the initial consultation. He did several tests on our water and made his recommendations, explaining everything along the way. The prices seemed better compared to the other company(who quoted lower but with less of what we actually needed). We didn't go with all of his recommendations, and he didn't try to hard sell us, which I REALLY appreciated. Scheduling was quick and easy. A 25% deposit was required, which I find fair. And as our luck would have it, the night before the installation, we got a leak in a different section of our plumbing. I called Arctic Bear the morning of installation, and was scheduled for someone to come in the afternoon(separate from the installation). Well, Alex comes to do the installation and says he just got a call from the office, and he can fix our leak too! Let me tell you, I was so pleased. I expected someone who was specialized for just water softener system installation. But Alex installed our new system, removed our old system, and fixed our leak(which was in an awkward place and required replacing piping and valves). He even asked if there was anything else we needed done while he was there! I will NOT hesitate to use or recommend Arctic Bear in the future.

They (their project manager) tried to sell me a new furnace that was not necessary to replace…read more Would not recommend Arctic Bear. March 1, 2026

They took my mother-in-law for a ride ! The basement heat was out and they sent a man who took over…read more5 hours to work on it and charged over $1500 and it still didn't work. Same guy came the next day, spent over 4 hours and charged another $1800 before it finally worked. I now want to add that ANC has decided to not charge for the second day of work. This is very understanding of them and is the right way to do business!

Today a wonderful technician from ANC Heating repaired our propane heating unit. His name is Cooper…read moreand he did an outstanding job, plus he was very polite and personable. I am now a huge fan of ANC!!! What a great company. I will always call them in the future when I need service. Thank you, ANC!

The furnace quit. I called Fanchers and they were prompt in coming out…read more The furnace has codes on it so it's easy to zero in on most problems. I watched as the repairman kept repeating his testing on the electrodes ....... and finally came to conclusion it was a gas valve problem. Then he didn't have the part on the truck so he had to meet someone from the store halfway to get one. I was charged for 2 hrs labor. I felt he was just wasting time. I feel very uneasy about calling them again and will find another service. We'd always had great service when Ron was in charge.

We were told that this company was more expensive than others but it was worth it bc they would…read morestand by their work - we found the opposite. Had a technician come "fix" our AC, paid $650. A day later, didn't work. Called for follow-up, were told they couldn't come for 4 days (after 3 day heat streak) unless we paid a "priority fee." I pushed back angrily, but respectfully. Said this was bad business sense & that we shouldn't have to pay a fee on top of a failed $650 repair. Was told the tech's schedule was full unless we paid the fee for them to "move things around." I said again that's unacceptable treatment of paying customer. Said if they insisted on the "priority fee," I would not work with them & would post on social media/tell friends. I was told "don't threaten me" and "we don't take that lightly." To be clear, this was not meant as a threat, but a statement of consequences. And as they did nothing to resolve things, we are following up with bad review as promised.

Troy arrived right on time with all the equipment needed to install my new bathroom faucet and…read morereplace the drain pipe. In addition, when we realized that the line to the sewer in my ancient plumbing was blocked, he was prepared to clear that line as well. I have been really happy with the service provided and the willingness to deal with the unexpected challenges of dealing with the eccentricities of a really old house. I am loving my beautiful new faucet and a drain that actually drains!

Troy Black the technician was Excellent. I was very impressed. Thankyou for a Great job well done…read more Differently will use for all my plumbing jobs.

I got HVAC maintenance done in March and there is one room that's not getting the heat. I wanted to…read moresee what they suggest and asked if I could speak to the guy who did the maintenance. They are like, we can send a tech and we will charge you again. I asked again if Its one room it's gotta be a duct and want to see if he could help or if it could be something else and then decide about a tech visit. She is like they are on service and cannot speak but we could send a tech to look at it. She does not even know if the problem can be dealt by them or someone else who deals with ducts but would like to send a tech. That helped to figure how much service oriented they are. I don't know if they are running losses or they are just thirsty, but definitely not service oriented. I do business as well, but never this shameful way. No, I would not recommend Petcosky.

I'm posting this for my grandfather who Petcosky & Sons tried to take advantage of nearly a year…read moreago. They said that he needed a new furnace since his heat exchanger was broken. He got a second opinion from Fancher who did a thorough check up and said that nothing was wrong. When he asked Fancher specifically about the heat exchanger, he said that the heat exchanger was actually the best part of the whole furnace. When my grandfather refused to get a new furnace they tried to scare him into getting a new furnace by sending him a letter releasing them of any liability if there was carbon monoxide poisoning. It's months later and there has been no problems with the furnace or carbon monoxide (he has multiple detectors). Clearly this is an example of a popular local business trying to take advantage of the elderly. Hopefully this is an isolated case, but please let it be a lesson to get a second opinion.

Highly recommend!!! Had our pellet stove installed quickly and efficiently, wouldn't call anyone…read moreelse!!

From the owner: We respond promptly and try to give our customers the best service we can. read more

The plumber put in 2 simple valves and said they wouldn't leak anymore. I was Overcharged …read more Originally when I spoke to rich. He said around 250.00 sprung on me 428.00 . The valves literally screwed on. , Made it a big procedure. The clincher was I found the valve leaking a lot. 4 months later.

From the owner: Local and family owned company serving Broome County and surrounding areas for over 40 years.read more