Ethan and Connor came and set up their systems at 1881 W Central in Emmett. They were completely…read moreprofessional, personable, and took time to explain the process. 5 stars is my rating.

Today, Darin and Mike came and finished the drying and dehydration work on my small bathroom. Last…read moreweek, Preston and Randon were also working to make sure the floor-- which had apparently been absorbing a slow leak for years-- was being readied for the restoration part of this process. I have been quite pleased with the level of care and communication I've received from this company so far. Next, I understand that the Restoration section of the company will be contacting me to bring my house back to normal!

Restorex was excellent from the initial call to the final walk-through. We can't recommend them…read moreenough! They worked directly with my insurance, saving me a lot of time and hassle. They truly look out for your best interest, and their pricing was very reasonable.

From the owner: At RESTOREX, we understand that Property damage can be a distressing experience. That’s why we’re…read morehere to help you restore your property and your peace of mind. With years of experience and a dedicated team of experts, we’re committed to providing swift and effective Property damage restoration services. From initial assessment to complete restoration, trust us to get your property back to its pre-damage state.

Great business! Needed and well worth it. Alvaro does what he says plus more. Calls when he says…read moreand arrives within the time agreed. I would use him again as well as refer him to anyone. Good guy. p.s. He swept up the area as well. I didn't expect that. Very professional!! Thanks Al.

I called Al on a Saturday morning and he came that afternoon. He was prompt, friendly and completed…read morethe job quickly and thoroughly. I will be using his service again and highly recommend his services.

Initially, we believed the mold remediation in our crawlspace was handled well, but it became clear…read morethat not all areas were addressed, even with the involvement of their so-called third-party hygienist who overlooked hard-to-reach spots. They merely placed a new vapor barrier over the old one without repairing it or securing it with tape. I suspect the builder, Michael Nigh, instructed them to proceed this way. It's disappointing that they chose not to act ethically. My mother battled cancer, and I have an immunocompromised condition. This is just another example of an unethical company in Idaho. PS FOR ANYONE LOOKING FOR A BETTER REMEDIATION COMPANY. GO WITH NESS, THEY GIVE YOU A 2 YEAR WARRANTY.

I am changing my rating from a one star to a three star, not because of anything Disaster Kleenup…read morein Nampa did, rather because of their home base in Utah and Trace Larsen who was very professional and mediated an acceptable ending to this nightmare. Disaster Kleenup needs more employees like him. Ones who know how to communicate. We have been about as patient as humans can be with Disaster Kleenup, SafeCo./Liberty Mutural and Premier Alliance. Our flood mitigation started over a year ago. Disaster Kleenup ruined our laundry room, kitchen, dining room, hall and office floors. Their employees put a red duct tape down on our floors for over six weeks. Not a blue or green painters tape that easily releases. They placed a white styrofoam runner down and taped it to our wood and tile floors. They put a sticky back plastic to our bran new carpet leaving behind a sticky mess that our shoes and feet stuck to. This left dirt stuck permanently to our new, expensive office carpet. Our tiles and wood floors have no color or sealant on them where you chose to place the tape and remove later. Disaster Kleenup removed a vent from our crawl space and never replaced it for 8 months. After me threatening them, they then had some inexperienced guy put boards and a vent in that do not come close to the original setup we have on all other vents into our homes crawl space and he never primed or painted it. Disaster Kleenup still has not repaired the tile in our pantry where their employees cut the grout out to dry the flood. Disaster Kleenup employees removed our sump-pump warning system from our office closet wall, I supose it is hanging by its wires under our crawl space, where a 65 year old man can not go? Disaster Kleenup has not replaced the sump-pump warning monitor to date. Disaster Kleenup has never replaced the baseboard in the pantry or office. We have sent Disaster Kleenup the estimates to have our floors repaired and they refuse to respond at all, much less in a timely manner. Disaster Kleenup has known othe floors were damaged and they have refused to find a company that would repair the tile and wood. We did find a company and Disaster Kleenup refused to acknowledge we sent them the quote or even respond. My advice to the management of Disaster Kleenup would be, for you to ask your lawyers what the terminology " treble charge" means? We have attempted many times to get Disaster Kleenup to finish the work as well as contacted our insurance company, SafeCo/Liberty Mutural and Premier Alliance. Neither, Disaster Kleenup nor SafeCo/Liberty Mutural and Premier Alliance will or have taken any responsibility in finishing the repairs to the damage Disaster Kleenup's employees did to our home. Disaster Kleenup has knowingly and willingly chosen to ignore the fact they damaged our floors. Disaster Kleenup has knowingly and willingly chosen not to repair the damaged floors in a timely and prudent manor. We have called and written many times. None involved ever respond or even give us the curtesy of a simple phone call. We have to live in and run a business in our home and are moving forward with repairs after the damage which occurred more than a year ago. We are spending a great expense to repair what Disaster Kleenup damaged and refuses to repair. Disaster Kleenup has been given a year to make repairs and they have refused.

We've had a nightmare with plumbing issues the last year so these guys have been at our house…read moreseveral times now. They have always been great, but this time, Carson went above and beyond for us. First of all, my #1 thing for anyone coming into our home, he was friendly, understanding, and respectful of our pets, making sure doors were closed so the cats couldn't get out. Then, he not only did everything he needed to get the job done, but he also made sure our house was a home again. He re-hung the shower curtain rod, put the above-the-toilet shelving unit back behind the toilet, replaced the toilet paper holder, moved the stacking washer/dryer to vacuum up drywall that fell behind it, moved it back so I could put my skinny shelves back on the side of the w/d, made a little box to hide a pipe in the closet, fixed a couple of paint issues (someone else's job), cleaned up paint and drywall mud that someone else left, rehung the door, and then cleaned up the garage so you wouldn't even know all the mess that was in there. I hope I never need a restoration job done again, but if we do, we are calling Retro and asking them to send Carson over.

From the owner: Retro Restoration is ready to answer your call for help no matter the time of day or night it is!…read moreYou don’t have the luxury to sit back and wait for help to arrive when there’s water in your home or business.

Technicians were polite but lacked supervision at times leading to months of delay in drying of…read morewater damaged areas. I hired an outside contractor to perform new construction once mitigation was finished.

They showed up on time, completed a full inspection, and didn't charge me. I was so impressed with…read moretheir knowledge and integrity! Highly recommend!