do not ever use this company. they rob people off. paid online for servicing my car oil change £100 for a £12 oil filter, extra £30 for adding oil not changing it because they asked £100 for changing the oil. i used to do my car services with them for 4 years 5 different cars. not anymore. most rubbish garage i have ever met. in total paid £130 for an oil gilter, collection and delivery and add a bit of new oil to the car. hope they go busted. read more

Save first, overpay later Wouldn't recommend using them unless you know your car stuff or want to be a mug like me... I booked an MOT and interim service. The car was picked up as arranged and a few hours later I received a link to the report for the interim service (a list of checked items that were done during the service). A short time later, this was followed by a phone call by one of the service reps from Servicing Stop. In the call I was told that there wasn't anything major, that my MOT had only failed because of one light bulb (a bulb that, I was told, "doesn't do anything much other than fail you on your MOT", which we both laughed about) but that obviously I would need to have that fixed* and surely I wouldn't want to pay for the MOT again (I did not). I was then told that there were a few suggested works and since I knew I wouldn't understand the details just asked for the total, which I understood to be about £65 (which may sound low but fit the overall tone of the conversation which was "nothing much to do"). I agreed to that. Imagine my surprise when a few hours later I received my final invoice which wasn't for £65 or even £650 pounds ... but for £790! (*Since then, I looked up the MOT on the official government website and was again surprised that no failed MOT was logged, nothing about a tiny bulb, just a passed MOT with advisories that seem to be in no relation to the work allegedly needed or recommended.) Looking at the details on the invoice I realised all the optional works (beyond the alleged MOT fail and service advisories) were not only majorly overpriced (roughly £400 for items included in a major service by other companies that charge £220 for the entire service!), but apart from the amount I certainly hadn't been told that it was WITHOUT VAT. And of course, looking at the whole business model, it makes sense to try and coax money out of you once the car is at one of their garages: The garage is chosen centrally and you're only told after you made your booking - mine was 1.5 hours away, they sent two people and one of their cars, between the petrol and their time alone my initial payment would probably have been used up before they ever got to the services I paid for, let alone any profit for the garage or Servicing Stop. Furthermore, most of the communication throughout the whole process is through automated system messages and done online, notably NOT the step where you are told about and asked to agree to more work. Why not send a link to a form where you can check and uncheck options? Everything else is done that way ... But, of course, then people would have time to think and not feel like they have to make a decision on the spot like I did. I begrudgingly paid the invoice to get my car back, got a call from the garage shortly after saying their driver wasn't available anymore that evening (no problem), and then the next day - radio silence. After midday, I emailed Servicing Stop to ask where my car war - radio silence. A bit later I used their online chat system and was told the car would be back that evening. No calls, no messages, finally just someone at 9pm knocking on my door handing me back my keys. Seriously - don't use them. It might work out for you if you're car-savvy - the upfront costs are low and they seem to make more dates available than other MOT services (in fact, I only booked with them this time because none of the garages in my town could have done my MOT before it was due). But if you're like me and your yearly MOT is already a source of trepidation and anxiety, learn from my mistakes and STAY AWAY. read more

Well saying they only show the good reviews, the car was collected on time and delivered earlier in between. Everything in between that was a shambles. I have no issues with the garage in Glasgow itself, they did their part but getting the call from the office down in London with the update, quoted £89 for brake fluid, £89 for clutch fluid, over £220 for brake pads, £130 for spark plug etc alarm bells starting ringing especially for the price of the fluid. I rejected all of the above and advised I would get it seen to asap when I get paid. He was not happy and was getting aggressive on the phone, saying my service light will stay on(didn't have a service light on in the first place) just that the engine oil needed replaced and how dangerous my car would be, and then had to pay for the specialist oil, not given an option. Meanwhile the report came through which said that the brake fluid, clutch fluid etc was ok, so why am I being told to pay a ridiculous amount of money! I paid for the engine oil via the link and got my car back earlier than expected. Will never use this service again. read more

Please, please, please do yourself a favour and do not use this company! You will not be saving money! You will pay way over the odds for any parts and when you pay for a full service you will not get that unless you pay extra for filters etc! I paid about £130ish for a full service and MOT, my total bill came to £426! Take heed, you will regret using them. The do not reply to emails and do not answer phone calls! The garage they use will not have your contact details, it is all done through servicing stop! They did not return my car the same day, i had no idea where it was and I've got to the point on day 2 of almost reporting my car stolen! Fortunately i managed to get through to the garage before doing so! The garage stated they would have charged me over £200 less if I'd have gone direct through them! DO NOT USE servicing stop! read more

Booked and paid for Servicing and MOT with pick up and they haven't called to pick up my car on the day or the evening before how they say they would!!! They have no number to call, only via chat you can contact them! So my money are blocked 7-14 days and my stress levels went up high because they are so unprofessional and untrustworthy! If could, I would give them - 5 stars!!! Do not book with them or pay upfront like I stupidly did! read more

This is a scam company, which tricks you in with cheap MOT and servicing offer, but then charges you between double and quadruple for repairs and don't even do the work properly. Returned my car with a scratch and a check engine light on. They are shamelessly exploiting vulnerable people in this cost of living crisis. read more

AVOID !!! save your money and time, go directly to a mechanic! dont book through servicingstop, one price on booking different price on web and trust me when the service start they will call you for a lot more money example i was offered fuel filter replacement £83 brake fluid change £77 air and polen filter £62 WTH when i ask the mechanic how much they charge for fuel filter he said around £30 brake fluid rep. £30-35 and both air filters i rep. them for less then £20 do your math and see is it worthy and all the discount you get online for paying upfront youll pay for that and some things like waste fluid and top up even twice! when i went to the garage in the morning and told them i have booked service he said i dont know nothing about that, many of the full service checks are skipped but ticked on the list and another unprofessional thing week ago did car valeting but the mechanic doesn't really care about black oily hands and clothes gets inside the car touching everywhere ... read more

Absolutely awful and scam company! DO NOT USE!! They are quick to take your money, asking you to pay in advance a few times when booking. Quick enough to call and confirm the booking, including the date and pick up address. They did not show up to service my car and I later picked up a voicemail saying they had no availability on that's date so would look to rebook it in. As if this isn't bad enough, I didn't hear from them then contacted them to find out what was going on. They had rebooked my car in for a date nearly three weeks later without even speaking to me! I asked for a refund as I said I didn't trust a company with such poor customer service but was refunded less than I paid. When I contacted them again, they said that it is in their terms and conditions that there is a £25 charge for refunds???!!!! How on earth does this work when the only reason I asked for a refund was because THEY DIDNT DO THE SERVICE I BOOKED AND PAID FOR?? Add to insult how rude the customer service assistant was, the fact that the only way to contact them is a live web chat that the assistant ended on me whilst I was trying to ask for contact details, and a non-responsive email address you can send your concerns to. I will be contacting the trading ombudsman regarding this, I know it is only £25 but the principal and service is verging on fraudulent! AVOID AT ALL COSTS read more

Prepaid for Mot and service, they failed to collect car and unable to contact at all. So they have my money and no service provided. Avoid at all cost. read more

I found service stop on Google, I needed a full service and MOT, as my partner has had 13 strokes, the fact they would collect and return car was great as I still had to go to work. I booked in, they collected the car. I looked on dvla site after a few hrs and it had failed mot. I wasn't too surprised as my engine management light was on which is why it failed. I also had an advisory of read brake pads low. Fine. I called the call centre to see what I was supposed to do next, and the guy started rambling on about other things... I asked why as I had 1 advisory and he said that I needed wiper blades and would cost £85!!! I asked him if that included a person that lived under my bonnet and manually wiped the windscreen when it needed it (lol) he then proceeded to say I needed brake fluid at £90 and all the work would cost £625!! I said "no thank you" he started his intimidating tactics then of "well its failed, its not insured, you can't drive it, they won't return it, you will be illegally driving" I basically told him to jog on. He then proceeded to tell me if you drive a car it "needs to be able to brake you know" I said to him "I've been driving 25 yrs, if I don't know that by now then there is something wrong" I asked him why he was saying about brakes as I just had it on an advisory and he said it was dangerous. I ended the call. My friend dropped me off at the nominated garage where my car was, they said they didn't refuse to bring my car back, and proceeded to tell me the work that was needed to remove the management light. I declined, they brought my car back an hr later. I took it straight to my usual garage to be told in their opinion no service other than oil change had taken place, the engine management light wasn't on, and my advisories were just a rear tyre no brake pads. My garage said in their opinion not only did none of the work need doing that if it had needed done it would be less than £100. I didnt go back for the free mot test, I paid another garage to complete it. I will never use service stop again. Absolute daylight Robbery!! I was angry for all the people that maybe intimidated by these thieves. Unbelievable!! I wish I'd read the reviews so I basically paid for a full service that wasn't done and an mot that the advisories were not an advisory and didn't show rear tyres read more

Terrible. They are scammers, charge extortionate fees and add unecessary work. They will also hold your car hostage until you have paid them for their made up invoice. Avoid at all costs! read more

Do not use Servicing stop , they initially get you with a special offer for Service and MOT, which has hidden extras in the small print , they charge extra for Specialist oil when it's not needed and when you say you don't want it they won't deliver your car back unless you pay. They try and charge for additional work which is approximately 40% more than even a main dealer would charge . They are a nightmare to get hold off on the phone and do not respond to E-mails. How this company is still in business is beyond me . Avoid like the plaque is my sound advice to everyone . read more

PLEASE DO NOT use this company !!! I would like to tell you about my experience with Servicing Stop. vary poor lack of service Following a service a paid £524.96 which felt is too much. I phoned the garage who completed requested work. Owner of the garage explained to me that they did all work but had from Servicing stop £100 only. On question ,,Why they took so much money from the customer'' Servicing stop answered: ,,We can take as much as we want''. Unbelievable. and they didn't fixed properly after couple of weeks all most an nearly dyeing because wheals they didn't fixed properly one of the rare passenger side wheal making noise I take it to local garage they noticed the wheal locking bolt is gone other three over 80%come out. the guy told me am so lackey otherwise If drove on road without going to garage the wheal definitely com out This company is an absolute disgrace. I wish I was more careful, had read reviews and seen the WatchDog investigation prior to booking. If you are thinking of using this service -- don't take any risk !!! with service stop read more

This service is a hit or miss service. I'm not sure how they select the garages but the first garage I used was acceptable. However, the second garage who did my car left it in such a state I wonder if they are even capable of doing car work. I paid £600 for some work done which when returned the driver said I need to check the steering which was all bent. I took it to a different mechanic and they told me that all the work that was badly done and was in a dangerous condition, plus I was over charged for every item in the list they provided. They will write up a report and i will be getting my money back for their negligence in a simple MOT. EDIT: They are now ignoring my emails and fobbing me off on the phone saying the customer service department is busy. Not recommended at all. read more

DO NOT use this company!!!! It's a complete false economy and a SCAM. I had multiple issues following a service - The garage DENTED my car in 3 different places, scratched the rear bumper and left oil marks over the fabric of the seats. They then denied liability for nearly 6 weeks -which customer services took as the truth despite clear 'before and after' evidence (a video and photos) illustrating the car in perfect condition and then the damage on return. ServicingStop also took my car WITHOUT my consent to a garage nearly an hour and a half away.. after GUARENTEEING (twice) that it would be taken to a local garage we had agreed on. The driver picked up the car 2 hours late and returned it 1 hour late - even after explaining that I had another appointment and needed to leave, the staff at the garage consistently LIED to me and said the driver "was just around the corner". Even the driver admitted they hadn't even spoken to him for an update and he hadn't even completed the previous job! I'm also sure I have overpaid for the work that was recommended - nearly £60 just to change a pollen filter! Having read other people's experiences, I am now getting a second opinion on the other work that was recommended. On top of this, my engine warning light came on 2 weeks after the supposed service (and this is totally unrelated to the recommended work..)!!! The fuel injectors were blocked - once again ServicingStop denied that this should have been identified in the full service and covered up the garage's incompetence. 8 weeks have now passed and customer services have failed to offer me any sort of compensation and failed to rectify the damage. They have access to hundreds of garages and yet supposedly couldn't find another one more local to me to have the repairs and the remaining work done. They even had the audacity to suggest I pay the original garage (who vandalised my car, denied liability and lied to me multiple times) another £168 to have the remaining work done?! This company is an absolute disgrace. I wish I had read reviews and seen the WatchDog investigation prior to booking. If you are thinking of booking with them, just don't risk it!! read more

Booked in for a service and mot with 2 weeks notice, I was called the DAY BEFORE it was due after 4.30pm to say it was cancelled as the garage had no space. Apparently their policy is to try and book you in to a garage 2 days before your selected date - can understand why places would be full! No apology just told that's how it is. Awful customer service. They wanted to reschedule for a weeks time but this isn't convenient as my mot is due and I already took a day off work for this booking, wouldn't risk it again. Really let down by Servicing Stop and recommend going elsewhere - anywhere but here! read more

Very poor service done and despite paying over £700, I still had to get the car re-serviced elsewhere, due to them not doing the most basic requirements. Not impressed at all, poor communications and would recommend avoiding at all costs. Easily the worst servicing stop I've ever used. read more

I Booked the car in for service & mot and I expected to pay a fee on top for my oil and spark plugs but when I was told it had failed the mot I said I would have the car back and do the work elsewhere and then have it rebooked in but Daniel then said why would I do this and kept on questioning me I told him I wasn't happy so he hung up on me I then rang back and he said that we will get the car back to me and then hung up again In the end I had to get them to do the work as I haven't got time to book the car in elsewhere as it had no mot. I basically had no choice I told them to do the work and was quoted £180 I then had a phone call to say the work was done and had to pay £466 instead of £180 by this point I had given up and just accepted it as I couldn't do anything as they had my car I then agreed to pay and Daniel said before I pay I have to leave feedback before it allows me to go the payment screen and he would refund £10 for a good review I wanted to leave a bad review but was worried they would do something to my car as they still had it. read more

Booked in for a full service and MOT. I arranged for my car to be picked up between 10am-11am, however the man arrived at 8:30am. I managed to fumble everything together quickly, like my service book and keys while he took some pictures of the car and then off he went. Two hours later I receive a call that my car has passed its MOT but they recommend I have my oil changed (£24+ VAT), new spark plugs (£75 ish), new pollen filter (£65ish), and brake fluids (£65ish) so all in all with my service totally over £400... what?! Not only are those extortionate prices for those services, but they were sold to me essentials when really they were unnecessary extras. I felt like I was caught really off-guard and the services weren't explained to me clearly. I didn't agree to them all, just the brakes and oil because they seemed to sound the most vital (so I was told), but upon further research should have been included as part of the service anyway. When the car was returned, there was then no paper work for any of the work done either printed nor emailed so I have no record that it was. For all I know, they could have not done any of it. I booked Service Stop because I thought it was easier and a more convenient option. Instead, I was upsold, rushed and probably didn't even get the service I paid for. Ridiculous. My advice: go local and go trustworthy. Avoid this deceiving middle-man. read more

Awesome service. Car was picked up on time, and returned on the same day. Excellent job was done, and saved me the hassle of taking it to a nearby garage. Recommended highly servicing stop without hesitation. A+++++++++++ read more

Appalling service at inflated prices - I was sold on the idea of a company managing a simple service and MOT with a garage, this can be difficult with a busy work life. There were complications with the job - these things happen, but my case handler was invariably either not available, needing to chase the garage or not calling back when promised - what should have been 2-3 days work maximum ended up with me being without my vehicle for more than a week. Upon return of the van I raised a complaint - and over a period of more than three weeks of trying to pass the blame onto the garage I was eventually offered a derisory refund (initially it was a voucher for a future booking unbelievably). The staff are all incredibly polite, but unwilling to take responsibility for their failings nor make good on their promises to get back to you when they say they will. As noted above I understand the business model and would be happy to pay a premium for a slick service, but this has been worse than any dealing I've had direct with a garage - indeed, in my case ten garage broke protocol and contacted me directly as they too couldn't get the response they needed from Servicing Stop. A truly shocking customer experience. read more

Don't even try this place! I don't know whether this service stop even exists. They don't answer your call and there won't be any report for the work has been done and I doubt whether they fix your car faults. read more

Absolutely horrendous!!! Please do not use this company. Looks like if you drive a bmw or any high spec car they charge for specialist oils. I paid nearly 200.00 and still no car over day late dropping it off!!! No help from customer service as the offices are in London and they are rude and dismissive not to mention disrespectful!!!! Stranded at work with no means to get home and still no car the next day!!! Have no call from service stop... I had to chase them for information as the garage didn't know anything. When I did speak to them they were threatening and made you feel you had to pay them to get your car back, which I did pay and still no car.... in fact I'm still without the car writing this review. Distressing and scammers!!! DO NOT USE!!! read more

Will never use again. Rude. Nothing gets resolved. It's not that they can't help they just won't read more

In relation to my recent service and MOT ... This was originally arranged for Friday 26 October although at the time they were supposed to collect my car they phoned to rearrange for the following week, saying the pick up driver had an accident. Hence my car was picked up on Tuesday 30 October instead ( luckily the MOT expiry was not imminent) and when I enquirer about the well being of the original pick up person they were unaware of any accident. However the car was taken away and serviced / MOT carried out and returned to me (as I decided to have the work carried out by my mechanic instead who did the work for £200 less than quoted, as I did not think the prices quoted by your company were realistic). As I did not leave the servicing book in the car I sent an email asking for a full receipt of all servicing / work carried out at the time, since this will link to my servicing records. I requested this on 7 November. I had to chase this up 3 weeks later as this had still not arrived (furthermore, by this time my car was also showing that it was due for a service which may suggest they didn't reset the servicing button or worse). Please avoid! read more

Definitely the worst company I have ever had dealings with. On January 30th. 2019 I booked an mot through them as it was expiring on Feb. 8th. Booking was accepted, money was paid and I thought that was that. On Feb 7th received an e-mail to say that the garage was unable to do the mot and they re- booked me for the 12th. Feb. 5 days after the mot expired.!!! I frantically had to ring round several garages and finally got Halfords to do it. This year I wanted a full service done so I thought I would give them the benefit of the doubt and duly booked it through them. My booking was made on the 2nd. June 2020 for 6th June. Guess what, after paying the money etc. I received a phone call informing me that they had had to re-book for the 12th. June ?? (sound familiar), yes, they let me down again. It is now The 11th June and I am still !! waiting for my refund as I had cancelled (again). Try to ring them and you will not get through. Fly by night firm who are only after your money. Don't use them you will regret it. read more

Car was booked in for full service and mot. They did the MOT first and failed the car. They informed me the service was completed and car required futher work to pass mot. When I call the garage directly was told they were in the process of doing the service. I was charged a full service on a car they rendered un road worthy with no option to cancel service. They then keep my car 3 days after payment before returning it and used a full tank of petrol. They have ignored my emails and have failed to respond to my complaint. I was forced to pay before my car would be given back and even after payment they did not return my car for 3 days. read more

If I could rate 0 stars I would. Minimum 100% markup on work needed to be done and does not deliver the car back the same day. Speaking with the garage directly it has been confirmed that they are putting atleast 100% markup on the garages direct prices. Never ever will I recommend this company. Complete rip off. read more

No stars at all for these cowboys. I took a day off to have the service. I'd booked well in advance and was advised a fairly local garage was going to service my car. I waited all day and nobody came. I emailed Service Stop but received no reply. I telephoned and they claimed to have sent a text two days earlier to inform me the service was not happening. This was not true. Never again! read more

I have had very unpleasant experience with service stop and will not recommend them to anyone and will not use this service again. I had multiple issues with them. First, they first booked my service on a day which I took off work specifically for service and then cancelled service one day before contacting me to inform that garage is full. Then when they performed service which they claim was on discounted rate, eventually they charged me over 500 pounds for what appears to be minor additional repair work. I gave in as I wanted my car to be in good condition after service. Then after service was done, they claimed to have found a new fault and applied additional charges to repair this which amounts to near 100 pounds. This turned out to be most expensive service ever for me. I am unhappy with them and will not risk using them again. read more

loads of fakes reviews. they give you an initial quote and them all of the sudden everything increase. they only find garages for you and the overcharge you for it. read more

Absoloutly terrible business. Booked my van in for a sevice a week prior to getting serviced only to wait 2 hours for someone to pick my car up on tge morning it was being collected. Nobody turned up, nobody contacted me via email, phone or text. When i rang up to ask what was happening they said the garage was full and couldnt do my service so tgey tried booking me in 10 days later. Girl on phone was rude, complete waste of time AVOID at all costs. This company are middlemen between you and any random garage. Id hate to think what my car would have come back like after its service. Imagine if the engine blew up whos responsible. Very dissapointed. I have now booked with halfords autocentre who could fit me in the next day. read more

servicing stop booked me in to a garage who took my perfectly working car away for a service. Servicing stop recommended additional work eg changing brake oil and coolant which I paid for. The garage returned my car with the brake oil cap off, by the windscreen wipers, low brake oil and the coolant not up to spec. This was confirmed by an independent garage. Servicing stop were difficult to get hold of for customer service and only replied to emails after serveral attempts by myself. The customer adviser on the phone was not helpful to me or my wife. Not interested in compensation for the inconvience of not having my car for several days. My advice is to use a local garage you can trust. read more

Don't touch servicing stop with a barge pole. Collected by car at 10am as requested and never returned at 5pm as promised. Still waiting the following day for my car to be returned. Now having to call the police and report as stolen. DON'T TRUST THESE UNINSURED COWBOYS AS THEY DON'T KNOW WHERE YOUR CAR IS AND COULD SELL OVERSEAS BEFORE YOU KNOW IT! read more

Awful awful experience with this company. Despite confirmation emails and texts, no one showed up to collect the car - called Servicing Stop just one minute after the end of the collection slot, was advised that it was now too late and the garage were unable to collect. Now back to square one, having to drop car off/collect it from garage, totally defeating the object of Servicing Stop!!! Would not recommend!!! read more

I never write reviews and don't like reading bad comments as I feel a lot are nagging on for no reason but I have signed up to write my first review just for this company. The worst experience ever - From not collecting my car at 8am when arranged while I sat there on my birthday all day until 3pm when they finally came meaning i missed my birthday meal, when finally collecting the garage couldn't do it that day and had to keep over the weekend and do it on the following monday as nobody was in to do it, but then that same weekend when my car was meant to be locked up safe ready for serving monday the garage took my car out joy riding my range rover sport and then I received a speeding ticket from the police due to the garage getting caught. This is only a few points in which I was let down and I could do on but hope it gives you a basic overview of my experience. Now 2 months later and all the calls, emails and letters i've had to send plus the stress this has called me with the police, my complaint is still going through, they are refusing to refund my money i paid for the servicing which I would of thought would of been the least they could do. Plus they charged my extra £80 without my consent and without needing the extras. But this is were they get you so my servicing was over £270. Its a joke read more

Don't take the convenience route of letting Servicing Stop do your servicing. They are in essence just a milking company letting the work done by their appointed garages as leggies. Their charges might look cheaper (don't be taken in by this, as I did) with the pick up and drop off service, the garage made up its slim fee paid by Servicing Stop through pushing customers to let them undertake other work which is not necessary. If they fail to persuade the customers to commit to this, then they would compromise their service like in my case, the engine oil, air filter and fuel filter which were not changed even though this was part of the service. In fact I would go as far to say that the vehicle was not serviced at all. When I complained to the garage, the staff even told me that I should have come to them in the first place instead of through Servicing Stop as what they were paid was not sufficient for them to make any money. I contacted Servicing Stop but they just make my complaint drag on and on. It has now been well over a year now and they still wanted me to provide the parts which the garage did not replace but refuse to pay for the postage to send to them. At one time, they suggested to contact my mechanic but so far they haven't spoken to him. So think again before giving Servicing Stop your business. read more

Booked for full service and MOT, to be collected between 8 and 10. Called at 10 "driver on his way", called at 12 line on hold constantly, got through at 12.45, no apology "can you bring it in and wait?" or "book it in for two week's time?". DON'T USE THEM!!!!!!!!!!!! read more

Extremely poor. Having booked a full service, they tried to charge me £50 extra for oil. The garage were late collecting and dropping off. When the car arrived, I had over a quarter of a tank of fuel gone and mud all over the interior. I made a complaint 3 days ago; nothing has been done about it. read more

Booked in for MoT test. Receved text message reminder saying vehicle would be picked up the following morning. Nobody arrived. Unable to get through to Customef Helpline. Now re-booked elsewhere. read more