Excuses, Excuses, Excuses A £160.00 Full Service not I have used the service once before, last year, I thought that the service was very good and they did everything they said they would. Collected and delivered to my place of work, washed & hoovered. So using them this time I expected the same. Last year I did think that they had invented a fault just to bump up the charges, but not as much as this year This is what they came up with this time, over £1,000.00, add to this the cost of the service. FUEL CLEANER & ENGINE FLUSH £35.40 BRAKE FLUID REQUIRED IN-SUFFICIENT CONCENTRATION £54.00 O/S/F HEADLIGHT REQUIRES NEW BULB £28.20 EXHAUST LEAKING AT JOINT ADVISE REMOVAL & RE-SEALING £46.80 EXHAUST MIDDLE BOX SLIGHTLY LEAKING OF GAS REQUIRES REPLACEMENT AS THIS SECTION OF THE EXHAUST IS RUSTY HAS DEVELOPED A HOLE £126.42 N/S/F LOWER BALL JOINT RUBBER SPLIT REQUIRES REPLACING £74.72 N/S & O/S ANTI ROLL BAR LINKS WORN REQUIRE REPLACEMENT £83.57 REAR FOG-LIGHT NOT WORKING REQUIRES REMOVAL DRAINAGE OF WATER BULB INSERT & REFITTED £53.70 POLLEN FILTER DUE ON SERVICE SCHEDULE £41.40 FUEL FILTER DUE ON SERVICE SCHEDULE £41.74 SPARK PLUGS DUE ON SERVICE SCHEDULE £37.12 FRONT TYRES AND N/S/R TYRE ARE CRACKED AROUND THE WALLS RECOMMENDED TO REPLACE CONTINENTAL £96 (PER TYRE) N/S/F HUB CAP IS MISSING NEW CAP £32.38 All prices are inclusive of parts, labour and VAT. I can probably do some of these things myself, the car is only 7 years old, but the prices seem quite steep. I did have the Anti Roll Bar Links done and the lower ball joint, the brake fluid was allegedly full of water but £54.00 for some Brake Fluid, it was explained to me that it was important so I agreed that this was done, I also agreed that the Spark plug cover should be done, as it wasn't actually the spark plugs, however, that couldn't be done as allegedly the part wasn't delivered. But wait there's more to this story. I'd arranged that the car was to be picked up the night before, which worked out really well for me, the driver collected the car and seemed really interested and filled me with confidence about the service side of what they were going to do. Chatty and polite and very focussed on giving customer service. According to the information you are provided with, the car will be delivered back between 4.00 and 6.00 p.m. after all the work has been completed and once you have paid, I paid on-line as prescribed this came to £456.21, including the Spark Plug cover which would have to be done the next day at no extra cost at my place of work £37.12. Anyhow I didn't hear anything more from Servicing Stop except to say that the payment had been accepted so I waited for the car. 6.00 p.m. arrived and I called Servicing Stop, they said that the car was on it's way back and it would definately be delivered by the latest 7.00 p.m. So 7.00 p.m. arrives the car is still not back I call the Servicing Stop line again and they tell me that they can't get hold of the driver. Call again at 8.00 p.m. if it hasn't arrived. I've now missed two social appointments I made thinking that I'd have had the car back. I call again at 8.00 p.m. I ask to speak to someone senior, but this seems to fall on deaf ears, I'm told again that the car is on it's way and will be there in 20 minutes. I ask what happens if it doesn't arrive, I'm told I'll be connected to Customer Service, (who have I been speaking to for two hours?) At 8.30 p.m. the car shows up the driver unaware of anything, he starts by asking if I'd had the list of things that they had recommended to be corrected, I tell him I've been calling every hour since 6.00 p.m. to find out where the car is, he looks at me as if I've grown an extra head, I admit to being very curt, but not rude, I just told him that I wouldn't be using Servicing Stop again. I was very annoyed though. I called the Servicing Stop lady (Michaela) to tell her that the car had arrived, and to cancel the Spark Plug cover fitting, I will get that done elsewhere, she apologies profusely, I interrupted her and said it's all very well her apologising but this doesn't help with the catalogue of things that have happened at the inconvenience of the customer, I told her that I wouldn't be using Servicing Stop again. So here I am, telling you all about it, I can see that lots of people have had a very good experience like I did last year. I'm very dissappointed though, I'll be off to Halfords at the weekend to get the bulbs and Kwik-Fit for the exhaust. The tyres will get done next week at Costco. Filters and hub cap off eBay. The fuel flush out I'll ask another garage, my friend has just given me a recommendation for a garage she uses locally. read more

AVOID AT ALL COSTS https://www.theguardian.com/money/2017/mar/18/servicing-stop-charges-can-add-up-car-garage-driving Should of read this article first before dealing with Sevicing Stop My vehicle was serviced and the MOT done at an additional cost of 313.93, bringing the total to 411.49 Pounds for a hand brake adjustment and cleaning of some parts. They suggested a payment plan over 6 months, to which I agreed, but on completion of the forms the bank I use (Starling Bank) was rejected, same card I used to pay for the full service and MOT. I let them know what was happening and was told that they would revert to their finance department and get back to me which didn't happen. So I loaned some money and made a full payment this morning as my vehicle was not released yesterday 18/10 I have tried phoning them repeatedly to let them know that the payment has been made, only to get the engaged tone or unanswered calls and no one has bothered phoning me back either. After writing this review, one of the Servicing Stop Managers Michael was in contact on Tuesday the 19th October to try and resolve this matter. I was told telephonically that the vehicle would be delivered today the 20th October 2021 between a window of 9am-10am or 1pm to 2pm, and till now no call and no response as to when delivery will take place On the 22nd of October, I had still not received my vehicle and phoned the customer care manager Michael did I receive a call from the garage to say my car would be delivered in 15min, otherwise I do not think I would have my vehicle. I was also told by him that he would give me a full refund for any inconvenience caused. After inspection of my vehicle I see that the service light is still on. The following is the correspondence mail Michael Nathan Tue, Oct 19, 5:33 PM (1 day ago) to me Dear Matias, I hope this email finds you well. Thank you for taking the time to speak with me today. Once again I am sorry for any inconvenience caused due to the lack of correspondence from us in relation to your vehicle. I will endeavour to keep you updated and get your vehicle back to you as soon as possible. In the meantime can you please send me over your Bank details so that I can reimburse you for this matter. Also If you would not mind writing a short review on trustpilot based on myself and how I handled the situation leaving my name in the heading I would appreciate it. -- Regards, Michael Nathan Service Care Manager read more

I recently used Servicing Stop for a full service and some additional work on my vehicle. Unfortunately, my experience has been nothing short of disappointing and frustrating. After paying £750 for what I believed was a comprehensive service, including brake fluid and fuel filter replacements, my car broke down just two days later. Concerned, I hired a different specialist to diagnose the problem, and what they found was shocking. It turned out that almost none of the work I had paid for had actually been done. The fuel filter was over 10 years old and had clearly not been replaced, the air filter and cabin filter were untouched, and the brake fluid was never changed. Even more concerning, a 4-inch split in the turbo boost pipe, which was leaking oil everywhere, had been completely missed--something that any competent mechanic would have noticed immediately. In my opinion, this was not just poor service but outright fraud. I was charged for work that was never carried out, and my car was returned in a worse condition than before. I have provided photographic evidence and a detailed report to Servicing Stop, but so far, their response has been slow and unsatisfactory. I strongly advise others to think twice before using Servicing Stop. My experience has been nothing but a costly mistake, and I hope to prevent others from going through the same ordeal. Let's Claim Our Money Back Together If you've had a similar experience with Servicing Stop, I encourage you to connect with me through this email - a.matousu@gmail.com. Together, we can take collective action to claim our money back and hold them accountable for their fraudulent practices. Strength is in numbers, and by joining forces, we stand a better chance of getting the justice we deserve. Let's make our voices heard! read more

I booked what I thought would be a routine service through Servicing Stop, expecting a straightforward and fairly priced experience. Unfortunately, it turned out to be much more expensive and frustrating than I anticipated. Once my car was collected, I was contacted about additional work - including a brake fluid flush and a "special oil" for my Hyundai Kona - all at prices much higher than what local garages charge. I was told that if I didn't agree to pay £140 extra for this oil, my service book wouldn't be stamped. This left me feeling pressured into paying, as I would have had to arrange another service elsewhere just to get the stamp. In total, what started as a £140 pre-paid service turned into a £277 bill, without any real additional work being done. The invoice listed charges for an oil flush and the "special oil price difference," none of which were mentioned in the original quote. Trying to reach Servicing Stop by phone afterward was nearly impossible - the line either rang endlessly or appeared invalid, leaving me feeling like I'd been blocked once they had my payment. While the car collection and return service is convenient, the lack of pricing transparency, upselling pressure, and inability to easily contact them made this a terrible experience. When the garage dropped off my car, the driver looked shocked at the invoice and even confirmed that they themselves would never charge such inflated prices for oil. Overall, I left feeling overcharged, pressured, and completely dissatisfied. I would not recommend Servicing Stop to anyone looking for an honest, fairly priced service. read more

Title: Avoid Servicing Stop - Poor Service and Hidden Charges Rating: 1/5 I recently had a very disappointing experience with Servicing Stop. Despite agreeing to a flat fee for my car service, I was later told I needed to pay an additional £40 for "special oil" that I did not authorize. The company refused to return my vehicle until this charge was paid, which I found unacceptable - The Mechanic actually confirmed later that he had not put specialist oil in the car and that Servicing Stop always charge for Specialist oil even when the car hasn't received it. The customer service was unhelpful and unresponsive, making it difficult to resolve the issue. I was not informed about any additional charges when booking the service, and the lack of transparency is concerning. I also received emails from them confirming that I had authorised the specialist oil when I hadn't, this was very alarming. I strongly advise against using Servicing Stop due to their poor service quality and deceptive billing practices. The stress and inconvenience caused by their actions are not worth the initial low price they advertise. Recommendation: Do not trust Servicing Stop with your vehicle. Look for more reliable and transparent service providers. read more

Shocking service. £164 for an MOT and interim service, which turned out to be just an oil change! Add to that a quote of £650 for MOT repairs, including £50 to change a headlamp, and they're laughing. Apparently the reason it costs £1.10 to get a headlamp changed at the local garage and £50 to get it changed by ServicingStop is something to do with inflation and VAT. Riiiight I later got independent quotes for the same repairs from both my local garage and the garage that ServicingStop had sent the car to, and both were a couple hundred pounds cheaper than the quote ServicingStop had given me. For those who think that this company's affiliation with Dragon's Den means it's a reputable company, this is what Deborah Meaden says on her website: Important announcement re Servicing Stop Following a number of complaints regarding the service provided by Servicing Stop, Deborah would like to make it clear that although she made an offer in the Den, the investment did not go through and Deborah is not in any way connected with Servicing Stop. Dragon's Den don't even want to be associated with them. Frankly I'm not surprised! Too bad you can't leave zero stars on this site. read more

Just got my Ford's service and MOT done. The car was collected at agreed time. After that I had to chase the progress of the service. In afternoon I got a call and the person gave me a long list of what extras are needed to be done. Like filter which can be bought for £10 , they charge you £50. If oils needs replacement (break, antifreez) they will charge you around £50 , they charged me £245 just for break disks and pads. I was thinking to get the service done within £300 budget but they changed me nearly £800 after I declined some oil and filter changes as the guy was asking for about £1000. If you go to a private garage for a service and buy the necessary parts and oils from europarts, you can save a huge amount of money. This was my first time with this company and will be the last time as well. I will not recommend to anyone to use this ripping service. The only thing they say is all our parts comes with 12 months warranty thats why we are charging that much. (really? even oils and filters?) They wont pass your MOT until you say yes to their quotation. I could have saved about £300 using my own private mechanic. read more

I want to give these guys 0 stars. Seriously, that bad. Terrible service, bad garages to do the work, lots of problems after servicing with faults showing up that they claim are a coincidence, trying to add on lots of unnecessary extra replacements or bits of work. They start out looking like they'll be cheap and it only goes up from there. They're cheap in the bad sense of the word. Go to a local independent garage. Get good, honest people to work on your car. It'll start off sounding more expensive but will work out much, much better value in the long run. Personally I will never ever let them anywhere near my car again. It's a shame people like this exist because they make us all lose trust in mechanics and the people who genuinely do a decent job. This isn't an isolated incident judging by all the people who've had problems here: http://incompetencetoday.blogspot.co.uk/2010/01/servicing-stop-reviews.html read more

Great Value for Money. Had my car serviced by Servicing Stop.Put in car reg and post code,received a quote.Chose a day i wanted my car serviced and received conformation. Car was collect at 9an.Received a phone call at 1pm saying the service had been done and that i would receive receive an email with a link to make the payment,and that the car would be returned once payment had been made.Car returned at 3pm. This was total a hassle free and did not have to drop off the car and then go back to collect it.The service record was filled in plus a list of all work carried out during the service. Ref; 510203 read more

I booked online and received an email and text to confirm all was booked . On the morning of the 12th, Alan collected my car and informed me of how everything works. He assured me that my warranty would remain intact and assured me all parts were Vauxhall approved. At lunch time I received a call to say my car was ready. I was offered a couple of extra services such as a fuel system flush, but I declined as the car is only a year old. No hard sell from the agent. A couple of hours later and my car was back on the driveway. Would definitely recommend their service, and £90 cheaper than Vauxhall! read more

in over 45 years of motoring i have always dreaded that time of year when the car servicing and mot was due knowing i was going to probably get a massive bill to pay , NOT ANY MORE FOLKS !! after taking my little kia picanto back to kia for its 6 year service i was shocked at the price they quoted for the service and mot , i searched on line and found servicing stop and got a instant quote for exactly the same job on my car but it was 78% cheaper !!!!, they even included picking up my car and delivering back when finished ,i can recommend highly very highly servicing stop it is brilliant read more

I was highly impressed with the seamless service and simplicity of using Servicing Stop to MOT my car. Without leaving my house the car was collected and delivered within the time slots allocated by friendly and very courteous drivers. The payment was simple on line and the customer care team answered my queries knowledgeably and actually seemed to care. I understand SS has agreements with different garages around the country, the garage in Crouch End, NW London that did the work were friendly and reliable. I would recommend this service to my friends and family and you!!! read more

As a woman I've always been a bit skeptical of mechanics and garages and always prepared for the worst when visiting a garage in the form of a hefty bill! I was apprehensive about using an online service because you're not there to see it all yourself but it was the best thing I've ever done (my life sounds really interesting at this point) It was an easy process, I didn't have to go to the garage and I just got a call to say it had passed it's MOT and that once I'd paid it would be returned for the school run. It's a great little business that I'm so glad I found! read more

Used this company for the first time for my MOT. Arranged for car to be collected from home between 9 and 10am and to be returned between 4 and 6pm. Collection took place on time and mid morning received a call to say MOT passed and car could be returned within 2 hours if this suited me. In fact car back on my drive approx 1 hour later. The company sent me an email with link to pay online....straightforward and simple. Very helpful and efficient. Extremely eady booking process. Saved a lot of headache. Definitely use again. Many thanks. read more

Absolutely ridiculous, they find things wrong with your vehicle that don't need addressing/fixing and then charge you double. Our vehicle was delivered in a worse state, than when it was picked up. Customer service takes between 5 and 7 days to respond, so we haven't had a working vehicle for over a week (over the Christmas period). We ended up taking it to a reputable garage and paying even more money out. Please read all the other negative reviews of this company, before making the same mistake we did. read more

Excellent service from start to finish. Booked car in for MOT only, which was nearly half the price of the main dealer (Peugeot) and with collection and delivery from home in Sheffield (saving me time and effort in dropping the car off and collecting). Needed some remedial work, which was expected, and price quoted was reasonable and work done and car dropped off the same day. Was offered additional work but not pressured into taking it. Would use again and definitely recommend. read more

What an absolute disaster this service has been for me. You can communicate with a complaint but they ignore you if it is not in the garages favour. What they forget is that if a complaint is ignored long enough we have an option. For me as you have chosen not to reply I have no option but go through with the AA legal procedure. I also will be contacting the Daily Mail. In fact I will TRY anything that brings attention to you lot. Fardwsa please note. From ref 831722 read more

What an excellent service, on my car, and from the Servicing Stop team great communication throughout collected my car in the specified time slot, a little late returning the car, but that was OK. The service centre they selected for my car were very busy and have a good reputation. So well done to everyone, Thank you for taking the hassle out of having my car serviced. I will be recommending Serving Stop and using them again. The discount was very good as well. read more

A great service, they came and picked the car up in the time slot that I was told, he was very nice and polite let know me know how the service works and answered all my questions as I was a first time customer. I was phoned to be told that my car had passed and also the advisory notes and once I paid it would be released to me. The car was brought back quick and again the man was very polite. A great service and will certainly be doing it again read more