(Updated) We had some sewage water back up in our basement that flooded the floor of our basement…read morebathroom. We needed to pull up the basement tile, pull the toilet and sink, and sterilize the area that had been contaminated. Servpro gave us what we considered to be a reasonable itemized estimate of $750 to do the entire job, so we had them do it. As near as I can tell, they did a decent job of pulling apart our bathroom and sterilizing the area. There were 3 things that left me dissatisfied. First, we thought the estimated fee, $750, covered the whole project including putting the bathroom (toilet, sink and vanity) back together. But Servpro considers that a separate project. So we were shocked when we got another itemized estimate from them to put the bathroom back together for $3600! We thought that was outrageous so, we found another company to put the bathroom back together for under $400 - far less than the price Servpro quoted us. The 2nd issue was that the bill was $850, more than $100 above what they quoted me. I spoke to a nice woman in their billing department and said I had some questions about the itemized bill. There were some items on the bill that I didn't think belonged there. This brings us to the 3rd issue. The woman at Servpro told me that the person in charge of our project would call me back the next day and we could discuss the questions I had about the bill. Nobody called me the next day, or even the next week. Eventually I saw the futility of the situation and just paid the bill - which I'm sure is what they were hoping I'd do. I felt it was, to say the least, a questionable business practice to tell us the fee for the job was $750 but that was literally for only half the job. And then they tell us the rest of the job is $3600. And when I wanted to discuss the bill with them, I never heard back. If this experience is any guide, I cannot recommend Servpro.

I would like to thank Mikey for his professionalism, kindness and great job in removing the MD and…read moredampness from my basement...

I have used Servicemaster by Blaze multiple times to clean my now 16 year old white carpeting and…read morewhite tile. I would love to replace it, but every time it's cleaned, it looks brand new. I always request Donald, because he takes enormous pride in his work and always makes sure I'm completely satisfied before he leaves our house.

ServiceMaster cleaned the carpets in our new house and even though the new house was way bigger…read morethan the old, they did ever square inch. Don was extremely courteous and very professional. I would recommend them any day.

Terrible company to work with. Doesn't show up regularly, would go days without any contact or work…read moredone. construction that was completed was done poorly and had to be fixed and the restoration of our items took 3 months, items were returned dirty, we had to threaten to show up with a trailer to get our belongings before they returned them, any item we questioned we were told "it's ok insurance will replace it" so they stole our stuff and the cost was double the initial quote. After many failed attempts to contact and work out a timeline for construction we fired them and moved on with someone else.

Reasonably priced, great at communication, very conscientious…read more I wish I had called Sandberg Restoration for our building's initial water problem. I did call when it was time to redo my entire condo. To begin with his initial quote was very detailed and reasonable; and he did not hesitate to provide me with references. He has been willing to work with any changes and give suggestions. Finally there was another water problem with the building and he handled the clean up like the pro he is AND helped a neighboring condo too. I am still mid redo so no pictures yet. I just wanted to get a review on line because I'm impressed how he has stuck with the time line and that he has been very willing to call or respond to a call.

Prompt , honest, and reasonable priced. Would highly recommend!! I thought the water was shot but…read moreit wasn't and got it working

I reached out to Patrick to clear a clogged drain in my kitchen. He was prompt, professional, and…read morestraightforward with his pricing. He did everything he could to clear the drain, but the clog was further in the pipe than his equipment could reach. So he didn't charge me! He explained the problem, discussed potential solutions, and then took the time to reach out to another company on my behalf who he knew would have the equipment necessary to clear the clog. That kind of service and consideration is what we need more of in our world today. Thank you, Patrick, for your honesty, integrity, and five star service. If we ever have another plumbing issue you will be the first call we make