Servpro of Chattanooga offered me $2,000 to write a five-star Google review for them instead of…read moresharing my story. On May 18, 2024, my home caught on fire, luckily a neighbor spotted the flames and called the fire department. My insurance company recommended Servpro for the cleanup. After checking their Google reviews, I decided that I would work with them. Working with Servpro was an absolute nightmare. One of their technicians punched a hole in the floor of my tub/shower with a ladder and another used packaging tape to construct a plastic barrier to keep out fumes which resulted in paint being torn off two walls in my kitchen. Multiple members of Servpro's management team promised me that all the damage would be resolved to my satisfaction, but it wasn't. Servpro's first attempt at remedying the situation was to connect me with a company that could put a patch in my tub/shower at my expense. I promptly made it clear that I would not accept that offer. After getting my insurance agent involved, they decided they would pay a contractor to remedy the damage they had caused, but after seeing the initial estimate they backtracked. Servpro then offered me $1,500 (this was roughly 20% of what the initial estimate to remove and replace the shower had been) to remedy the damage. After some back and forth and making it quite clear that they weren't going any higher we settled on $2,000. There was one sticking point that I just couldn't get past. In order to receive any compensation for the damage to my home they demanded that I write a five-star Google review for them. Initially I agreed but I let them know of my displeasure. On the day I was to receive my check they presented me with a non-disparagement agreement and a non-disclosure agreement to sign. It was at that point that I told them I would rather share my story than lie for them. They of course did not see asking me to write a five-star review for them asking me to lie for them. When you see there multiple five-star reviews ask yourself how many of them were paid for.

After posting my review, I was contacted by the CEO of ServPro wanting to make this right. As I…read moretold him what's done is done he was very open to working with me to try and make this right. As my items are gone and I can't get those back, he was willing to compensate me so that I could get those replaced.

Highly recommend! Brett was easy to work, explained what needed to be done after we had…read morefrozen/burst pipes, and had his crew started immediately. They cleaned up after work was complete in two days.

They came back and worked very herd to get my carpets cleaner. I give them a A for effort...my rug…read morewas just too dirty. Dan Chattanooga

I am also a small business owner (Plumber) and know how important doing a good job, being on time…read moreand sticking to your quote/estimate is. I was told to just unplug cables, cords and they would move the big stuff and clean the carpet under the couch/coffee table etc... The traffic areas were poorly done and the furniture had not been moved and overall a bad job and we were charged 134.00 over the quote. So I complained and they sent out a different crew and they did a great job. So if at first you don't succeed try try again. I will use them again.

I am really impressed with this team. They provided a turn-key job on our neighborhood sign…read more Granted, this was not a house or commercial building, but they did excellent work and communicated to me pricing, timing, and resources. They are ethical people and I would recommend them to anyone that needs a contractor.

From the owner: Don't settle for less than the best value and quality service. We are the right place for Water…read moreDamage Restoration Service and more in the Chattanooga, TN, area.

This person that came to stretch my carpet did a wonderful job. The price was very reasonable for…read morethe time and quality of work that he did. After he vacuum he applied a very nice perfume to my carpet leaving my carpet smelling really nice. I recommend A-1 carpet cleaning to everyone.

From the owner: Specializing in: - Carpet & Rug Cleaners…read more- Water Damage Restoration - Fire & Water Damage Restoration