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    SERVPRO of Casper

    1.0 (1 review)
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    Mold remediation

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    8 years ago

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    John S.

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    Roto-Rooter Water Restoration

    Roto-Rooter Water Restoration

    (2 reviews)

    30 minutes before hosting our friends' gender reveal party, on a Sunday, our sewer started backing…read moreup! We called 5 different places. Three called back. The first was Roto-Rooter. The gentleman that came snaked our main line. He was clean cut, efficient, and personable. We were very impressed with him.

    I recently went to the website for Casper's Roto-Rooter and filled out their online form for free…read moreestimates. The response was perfect, and they were very polite and professional on the phone. They scheduled me for the morning, and asked if I wanted to be called prior to them coming out. I said yes. The events that followed were both good and bad. They apparently came out but did not call me. A minor was at home at the time, and they proceeded to do work without my approval. I found out when I called them after not receiving a call from them. Later that day when I was able to get home, I found out they had told my 14 year old to sign the invoice. In addition to not calling me, and making a 14 year old sign. The distance was 90'-130' on the invoice, my lot is only 100' total. Meaning the affected clog was the city's responsibility not mine, which is why I needed a free estimate, my clog usually took a while to manifest with 1-2 washing loads of water.(i had annotated this on the online form as well) The service itself was good, the management of the process was poor. The person I talked to on the line about the invoice was reluctant to admit the fault.

    SERVPRO of Casper - damagerestoration - Updated June 2026

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