They did good work cleaning up after water damage in my parent's home. I will definately call them…read moreif I ever need that kind of service.

I use White's often by referring my customers to them when we run into water damage from leaking…read morepipes. Keith and his staff are amazing at calming people down during these stressful situations and they are all amazing at respecting everyone and their property. Don't hesitate to call White's

Yeah..... apparently they were hired to not necessarily clean my items to "pre-fire" condition…read more Now, how would that make ANY sense? If an item was not able to be cleaned then insurance buys a new one! A perfect example of a business owner more willing to stick their head in the sand and ignore legitimate complaints from a customer rather than address internal issues. Excuses....excuses....excuses and oh wait, it's the customer's fault because we're perfect. Take some advice, learn from it and get better.....pretty simple concept. Instead the owner, just as management has done, blames the customer and refuses to accept ANY responsibility for anything going amiss......and surprise surprise they had zero problem cashing the check. I know they have fantastic people working for them, as do most places, but when a process is broken it needs to be addressed and fixed.

We had water damage from a leak in our kitchen earlier this year. The crew that came for the…read moreactual clean up and drying process was great but I have serious issues with some of the people in the office and their billing practices. When the kitchen sink cabinet they rebuilt was droppd off the toe kick was missing. I had to called a couple times, finally after a week I was told to go buy one and have someone install it. No apologies, no knowledge of any wrong doing on their part. I received an invoice in the mail for the final stage, ripping out my carpeting and delivey of the cabinet mentioned before. Invoice just said amount due $1,8--.--. No explanation of what this was actually for. I had already paid $1,5--.-- to them. After a phone call, I think they supplied me with a detailed estimate for charges but it did take a day or two. I called my insurance adjuster asking him to explain some of the charges. He looked over everything, said I was being doubled billed. I called Servpro again, they did take $3--.-- off of the bill, but I felt and so did my adjuster that there were still some items that shouldn't have been charged. I asked Servvpro to call the adjuster. They never did. He did finally call them. They wouldn't budge. After reading some of the reviews here and on other sites I just paid the bill, didn't want to face any legal battles. I belive they do overchage for some services, especially their charges for travel. Servpro is less than an hour from my residence. I was charged for 7 hours travel time to deliver my cabinets. They say you have to pay for both workers, okay so 2 workers back and forth to Sparta I come up with 4 hours not 7. I know the same crew that delivered my cabinets had come from another job in the area and were heading to at least one more. Does that mean that Servpro gets paid for the same travel time by at least 2 more customers besides me? WOW what a racket!

Brant was extreme late by 2 to clean the carpets & can't give estimates on remediation so we both…read moretalked to his Boss & said they'd come back the next morning. David the product mgr. arrived & wouldn't do the job & refused to even give an estimate without going directly through insurance. I called the office afterward & spoke to a woman voicing my frustration & she said, " Well idk what you want me to do about it." I asked politely for (one of) the owners to call me back but they never did. Total waste of time. Due to the delay, I had to rip out all my carpet for fear of mold since it had been just over 48 hrs. Horrible communication, dishonest, obviously they care more about the money than the customer. I NEVER leave bad reviews & leave great reviews often. Totally baffled by a CHRISTIAN family owned organization..? Do better please!

Awful! I would NEVER do business again! Did a terrible job. We requested they come out and fix the…read morestreaks and the guy stopped out and told us that they were just wet streaks. They don't fix wet streaks. We waited 3 days and had MR. Carpet come clean the whole house over the RIGHT WAY!

I had this company come to home and clean the vents. I never knew this could be done, but my…read moresister used them, and recommended them to me. They were excellent ! Very professional, and very well priced. My son and I have both noticed how much fresher the air seems to be in my home now.

From the owner: Keeping your home clean is no easy task, and between work, family, and social life, it's easy to…read morebecome overwhelmed. That's why residents of Minnesota and Wisconsin choose to take advantage of the cleaning services offered by America's Best Cleaning & Restoration Services. From carpet cleaning to mold testing, our professional team provides services every homeowner needs. We utilize advanced equipment and the best cleaning methods to provide clients with the support they need to maintain clean, healthy homes. With five locations throughout Minnesota and Wisconsin, We've been proudly serving property owners for the past 28 years. Our clients are our friends and neighbors, and we go out of our way to exceed all service expectations. We offer free estimates, and our long list of services includes something for every need and budget. Our live operator is always ready to send an emergency crew to your location, and they'll work quickly and efficiently to get the job done right. Call us if

We had some minor water damage. All the people that performed the work were professional The work…read morewas done on schedule and on budget. I would use them again

We are very excited about the completion of our addition; it is exactly how we pictured it. Chad…read moreand his crew were so great to work with. Their attention to detail is top notch. They are very personable and took the time to make sure the finished product matched our vision. We will definitely work with them in the future and highly recommend ServiceMaster by Complete Recovery.

At first everything they fixed needed to be fixed again! Terrible communication, never knew when…read morethey were coming or they were always late. The people they contract with, especially their plumber was way overpriced and actually caused another problem when fixing the original problem, which cost $600. After lots of complaining, they came back and did a good job. Wish it could have been that way the first time!

Excellent service when my basement flooded. I was at work, but they kept me well informed about the…read moreentire process. They cleaned my carpets and brought them back looking like brand new. Great company to work with.

I wouldn't recommend this company as they took my project and didn't complete it. Found out they…read morewere not gonna finish the project until a week after because I reached out. There was no communication on what was going on and what we're gonna be the next steps. Their own words "they took more than they could handle" and I need to contact another contractor to finish the job. They would often refer unfinished projects to another company and that company reached out and wouldn't complete it since my residence is in Rochester and they are based on the city. Said company confirmed that often Service Restoration takes numerous projects and end up pushing the rest of the projects to them. Very unfortunate and frustrating. The company lacks professionalism and commitment.

Tim and Logan were very professional with Brian water damage and the quick response time was…read moreunbelievable I would recommend these guys to anyone and their company

Outstanding service in every way. When mold was discovered in our attic, Lewis Restoration was…read moreonsite within two hours to assess the situation and begin a proposal for remediation. They communicated superbly throughout the project, very clearly explaining what needed to be addressed, and how they would approach the project. Once the project began, we were very impressed with the expert staff, and we are grateful for their respect and care of our home. We are completely satisfied with the project completion and are relieved that the mold issue was totally resolved. We highly recommend Lewis Restoration and their staff!

From the owner: Water, Fire, Mold Remediation & Trauma Scene Clean Upread more

The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.