only gave 1 star because I had to. took less than half an hour for a 1200sq ft house. takes me…read morelonger to vacuum. they didn't clean behind the doors and there were still marks on the carpet showing they didn't clean it at all. ran my robotic vacuum 2 days later, still full of dust(and house still smelled dusty after they left). Do NOT use them! waste of money. use a different company, I will!!

I give Stanley Steemer 0 Stars. I contacted Stanley Steemer to have all of my hardwood and tiled…read morefloors cleaned. Upon arrival, the workers did not have on anything that identified them as Stanley employees. After I asked for introductions, I showed them all of the areas I wanted cleaned. Worker 1 then recalculated and gave me a price nearly double what I was quoted online, but I agreed. He then told me that they no longer apply the protective coat on the hardwoods. I said fine. Then he told me they have to test the flooring to make sure they could clean it, I said fine. Then he told me they didn't have the testing kit with them and had to go back and get one. I said fine. So while worker 2 went to get the kit the other started cleaning the tile in the master bath. Shortly there after, the 2nd worker returned, they tested the floor and told me they could not clean my hardwoods. So I then told them that was the main reason I called them so once they finish the bathroom, lets end there. Some minutes later, the 2nd worker came and told me I "may want to get my floor regrouted soon". I rushed to see what he was talking about to find that the grout over 50%of my floor was gone. Worker 2 then said "I don't know. I didn't see that when we started." Long story short, I told him I was disappointed and to please wait outside while I called their supervisor. While I was on the phone with Bob, the 2nd worker re-entered my home, unannounced and uninvited, with a bill in hand. His demeanor had changed and I felt very uncomfortable. Bob was on the phone refusing to accept that there was damage done and demanded that I make a payment. So I did. I wrote a $95 check. Worker 2 told me that Matt would be calling me to set up an appointment to come see the problem. That was nearly two weeks ago. No Matt. So, I put a stop payment on that $95 check. Wendy calls me to demand payment and said that my "floor must have had loose grout". I asked her if it were loose, why did her workers do a service on it? Why didn't they check like they did for the hardwoods? She then said "it's not their job to inspect your floors" and I needed to pay them $95 or she was going to sue me. I had to have a tile company come out and strip all of the grout from my floor and re-do the entire floor. I am going to incur a bill far larger than $95. I would have not even submitted this negative review if Stanley Steamer would have sent someone out to just see what I was complaining of. This tells me that Stanley Steamer of Cedar Falls/Waterloo, IA isn't at all concerned with the care of your property or customer service. They will also use intimidation tactics on a woman who is home alone without her husband.