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    SERVPRO of Greater Waco

    4.6 (5 reviews)
    Open Open 24 hours

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    Response time

    2 hours

    Response rate

    70%

    Services - SERVPRO of Greater Waco

    Mold remediation

    SERVPRO of Greater Waco Photos

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    Heart Of Texas Chem Dry

    Heart Of Texas Chem Dry

    2.9
    (13 reviews)

    I needed to have the carpet cleaned in my home office. They were able to schedule the cleaning and…read moredid a great job. My carpet looks like new! I thought the price was reasonable and much less expensive than replacing my carpet.

    Our dog was sick with diarrhea and had made a mess on our new carpet. Since their office was just…read morea short distance from my home, I went by and asked if they could come clean the area before the stain set. The person I talked with (Dan), said yes he would come over to clean. Dan, did promptly come and used his upholstery cleaner tool to clean the area and I appreciated his prompt response. At the time, it looked OK Dan also encouraged me to purchase their expensive carpet spot cleaner in addition to the $60 I was charged to clean the spot. Up to this point, I was a satisfied customer. The next day, I still had a brown stain. I called the office and asked if someone could swing by to hit the area again. Dan called me back late that day and went on and on about what a good job he did and that there was no stain when he left. I explained that regardless, there remains a brown stain and could he please come by and hit that area again He reluctantly said for me to call the office to schedule a time for him to come back. The office instructed me to call Dan, I did but then Dan told me I had to go through the office. For several days I would call the office and leave a message but my calls were never returned. I tried to use the expensive spot cleaner he sold me and that didn't work either. I finally did was I should have done in the first place. I went and rented a carpet cleaner and the spot came right out and my carpet looks good now. I don't know if it was the operator of if the Chem-dry method simply does not work as well as a conventional carpet cleaner. If a rented carpet cleaner can do a better job than their professional equipment, that does not say much for the Chem-dry process. Even though I had to lug a rented cleaner over and clean it myself, my biggest complaint was their refusal to come back or the courtesy to call me back ranks this company pretty low in my book.

    SERVPRO of Greater Waco - damagerestoration - Updated August 2026

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