Took off work twice just for them to no show on both appointments, didn't even bother to return or…read morecall to say why the final time. Wish I could say they do good work but I guess we'll never know. 0 stars

Joe and Sean took care of mold in two of our bathrooms today and I can't say enough about how easy…read moreand nice it was to work with them. They are both efficient and kind and their remediation looks super good. I'd hired those two guys and A&J again for any work I needed done. Honestly!

On July 2nd, our cat flooded a portion of our house. She turned on the laundry-room sink while no…read moreone was home and it overflowed for about eight hours. Our master bedroom and closet, laundry room, mud room, living room, basement stairs, and about 1/3 of our basement was covered in water. ServiceMaster Restore came out the next morning to start the clean-up process. They removed the carpet, the damaged rugs for cleaning, baseboards, and a portion of the vinyl flooring in the mudroom. They set up their drying machines and would come back and check them every few days. Well - after only removing half the flooring, it took TEN days for the subfloor to dry. After we took off work and were no-showed twice (and a hotel stay since it was unbearably hot with the machines running nonstop and half the house sectioned off) they finally removed more flooring on the ninth day and removed the machines on the tenth day. When they finally showed up to remove the machines, I had to run fans to get the smell of weed out of my house... it was SO strong from the workers who were in and out. A month went by and we heard nothing. Apparently the project manager had left and our project was handed over. We met the new manager and did a walk-through... half the items needed to be done were "forgotten" so we had to start from the beginning in getting him up to speed. He encouraged us to utilize a moving pod to hold our furniture in our driveway so the restoration to be completed. We agreed, and appreciated that suggestion. Well, now we are at the two month mark... half my house is still missing flooring. We are still walking on splintering sub-floor and stepping over multiple spike strips, with a crawling toddler and little kids. Last week they finally called back and asked if the painters could come "tomorrow" at 7am. YES! - but no pod was delivered. What we thought would be a one-day paint job was actually scheduled for four days (news to us - we found this out when the painters said they were coming back at 7am tomorrow)... More time off work for Brandon and I... We were waking up at 5am each morning to move around furniture so the walls would be accessible. Our bedroom furniture was too heavy for us to move by ourselves, which we were told we would not have to do... so the wall behind our bed? Not painted. Our closet? Not painted. But alas, we were making progress, and a few walls not painted is not a huge deal. Until I went to grab groceries from the garage freezer days after the painting was completed... the workers unplugged the fridge/freezer and never notified us or plugged it back in. Everything is bad and needs to be thrown out. More money gone. My rugs they took before the Fourth of July? Five different phone calls to try and FIND them (apparently it was a different branch that took them) and ASK for them back. I was told they have been done for weeks and can be brought back tomorrow, they "don't know" why we were never notified. Well, it is now "tomorrow" and we have been no-showed again after taking the morning off work to be home. I called and I was told they sent the guy to another job, instead, and they would not be delivered today.... We are FINALLY on the calendar to get our flooring installed on Friday the 13th (fitting, right?) but they will not move our furniture back into our house until some time the following week, since this is a Friday and they will not do it on the weekend. Back to planning accommodations for three kids, three dogs, and two cats... I have never experienced such carelessness from a company designed for disaster relief. One sink overflowing has cost us our entire summer, weeks of work, cancelled vacations. Worst of all, it has been over two months of making-do with unsafe living conditions with small children and animals. This has been so exhausting and defeating - and ServiceMaster Restore has refused to do anything to make these matters right.

Avoid these people at all costs. They won't call you back, they'll give you false information,…read morethey'll delay your project based on that false information, they'll say they'll do something and then never do it (all the time), they won't return phone calls, and are generally a nightmare to work with. I'm an insurance adjuster and I work with the Servicemaster and Servpro franchises all the time, and all over the country and they're always competent and professional, 9 times out of 10. I've never dealt with such a ridiculous level of incompetency or disrespect as with these guys. Absolutely avoid them.

I found Rapid Response Remediation through yelp projects after my basement sustained a little bit…read moreof flooding with the storm, and I had a hard time getting a hold of anyone (phones hung up on me, long wait lists, price gouger from Chicago). My basement was not nearly as bad as other people's, and I wanted help cleaning and with mold. They got back to me within a couple of days while I was on other companies' waitlists. They could have come out the same evening, but I had them wait until the next day which was more convenient. They came out, provided an estimate. I had questions, and I was able to say what I wanted done (eg. I didn't want the air purification for $1000 since my HVAC system has an air purification system in it that takes care of mold spores or the wall paint to protect from mold for $200 since I am already on a list to have my basement waterproofed in a month, and the walls are going to be dealt with). They were amenable to the changes. They were able to schedule me for the next day and do the work. They provided me with updates of the project. They took out more drywall than anticipated, but that's fine. I'll refinish the basement later. Garrett and Justin were both helpful. I recommend them. They listened, they were prompt, and I feel after talking with others in similar situations, the price was fair. They also did not demand insurance. I paid upfront.

Great communication, quick response both for the assessment/estimate and being able to get to my…read morehouse to complete the work. I had water seepage in the August flooding which led to mold. Garrett identified additional areas of mold that I hadn't noticed. His crew was quick, professional, and thorough. Price was very reasonable especially compared to some of the quotes I heard floated from some of the bigger names and out of state firms. A solid Wisconsin company.

Dryer Vent Cleaning: Steve seemed very rude and complained…read morethat we didn't have a brush for cleaning inside the dryer compartment area that the dryer lint tray sits inside of. After he left, I ended up cleaning off dirt from the wash machine, dryer, cleaned inside the dryer, and, he also left lots of lint on the laundry room floor and chunks of lint outside of the home that had to be picked up. Steve didn't give the opportunity to see how much lint he extracted. Steve arrived late and was only here for about 1/2 hour or less and charged about $119. We felt overcharged for this service.

I found this company through the Bucky Book and decided to try out their duct & dryer cleaning…read moreservices based on pricing and previous online reviews. My technician was Kai and he did a fantastic job. Convenient scheduling, friendly and professional service, great work ethic. Would definitely recommend and use this company again.

Don't waste your time with this outfit. I always considered…read morePaul Davis to be a reputable business so I contacted them to see about restorations after an upstairs water faucet leak caused damage on two floors of my home. I spoke with Sean and he had a guy by the name of Roger come out to assess the situation on October 7, 2025. Roger spent an hour looking around and taking 3-D photos to help with the assessment. When he left he said he would have a proposal to me by the following Friday , or for sure the next Monday. When I had heard nothing by the 21st I contacted Sean and informed him that I had heard nothing from Roger. Sean told ne he would contact Roger and "make sure you have information today". It's now October 25th and there has been no communication from Paul Davis Restoration of South Central Wisconsin. If they didn't want to do the job all they had to do is say so. This is no way to run a business! Don't let Paul Davis Restoration of South Central Wisconsin waste your time.

Paul Davis has only the highest quality people working for them. The work they did restoring my…read morecondo after severe water damage was exceptional. I highly recommend them.