Karen and her team came in to take over from another cleaning service that was not meeting my…read morestandards. The other company wouldn't include cleaning my ceiling fans in their base rate, and she noted this immediately on the walk through and took care of it on the first visit. She truly cares about her clients and takes time to get to know you. Her attention to detail and passion for getting it right is evident in her efforts. We definitely made the right choice in changing service providers.

Promax was incredibly accommodating. For some odd reason my phone did not ring when Pro Max…read morearrived. I was horrified that I had missed them as we had piled up all the furniture, etc. on the beds. I called them and they got off the interstate and came back! I never thought my stained rugs could look so good. The work was reasonable priced and I will continue to use their services. I recommend Pro Max Cleaners very highly.

He's done a huge basement flood job and some regular carpet cleaning for us. Super responsive and…read morereasonable. He was even able to save our basement carpet from mold and mildew! Today we paid $95 for 3 rooms and a stairway and the carpet looks like new despite my dogs and the kids best efforts!

I'm writing this after our original, fully documented review was removed...rather than this company…read moreaddressing the issues we raised. We are now approaching a year since Servpro North turned what should have been a straightforward mitigation job into a prolonged, expensive, and still-unresolved situation. I am a master carpenter who personally designed and remodeled our home. I understand industry standards, and the work performed here fell well below them. After Servpro placed equipment in our home, we spent three full weeks requesting its removal. We received no response, despite repeated, documented outreach from both us and our insurance company. The equipment then failed, releasing significant amounts of water from our top floor through to our basement. The result included: Newly installed hardwood floors permanently warped and discolored at the seams Sagging ceilings and compromised drywall Damaged personal property Materials impacted that raised asbestos-related concerns Ongoing disruption to our home and daily life What followed was equally concerning. Throughout the process, Brad did not provide accountability, a clear plan for remediation, or consistent communication. Multiple outreach attempts went unanswered. Instead of addressing the damage, we received a lien-related document that had no valid basis, which required us to retain legal counsel at our own expense to resolve. This added unnecessary cost and stress to an already difficult situation. Even after legal involvement, attempts to reach a resolution have not been successful. Months later, after Servpro had already been paid by our insurance company, we were presented with an additional invoice that had not previously been discussed or agreed upon. The insurance obviously company declined this submission. This invoice also included cleaning-related charges that had originally been described to us as complimentary due to unsanitary and unsafe site conditions created during the work. We also made multiple requests (well over a dozen) for MSDS documentation and did not receive it. This was thoroughly documented by our insurance team. During this time, I experienced a severe contact dermatitis reaction requiring medical treatment (Prednisone for an entire month). In an effort to resolve the matter and move forward, we offered to settle for a portion of the total damages (approximately $4,000 compared to an estimated $12,000+ impact). That proposal did not result in a resolution. We are reasonable and patient homeowners who made repeated good-faith efforts to communicate and resolve this situation directly before writing public reviews. All of the above is documented. At this point, the concern extends beyond the initial damage. It is the lack of communication, absence of accountability, and difficulty obtaining resolution that has made this experience so challenging. If you are considering hiring this company, it is important to understand not only the work itself, but how situations are handled if something goes wrong.

I had a leak in my kitchen. (1) During the mitigation work, one of the Servpro mitigation workers…read moreasked for my number while in my house which was inappropriate. I feared the repercussions of declining his advancement due to his knowledge and accessibility of my home. (2) Servpro installed a temporary sink without asking my permission or obtaining approval from insurance and then charged $1,322 for it and the temporary sink leaked and caused more property damage which Servpro refused to rectify. Before they started work, Servpro was provided with Travelers estimate of the mitigation work which did not include a line item for a temporary sink. Prior to mitigation, Servpro did not request approval for a temporary sink. Servpro did not ask the homeowner if they would like a temporary sink. Servpro installed a temporary sink. A week later, there were leaks from the temporary sink which resulted in the homeowner having to pay $339.71 out of pocket for dehumidifiers to rectify the issue after Servpro refused to. Homeowner was then billed $960 for a temporary sink and $362 for the hook up of the temporary sink for a total of $1,322.

What can I say? This service was top notch from the responses to the actual cleaning. The owner was…read morevery responsive to all of my questions and even provided suggestions on the best type of cleaning for my condo. I enjoyed the woman they sent out immensely- we had great conversation while she went above and beyond to provide the best possible service (staying well beyond her time). My home smelled fresh, my bulbs and ceiling fans were cleaned, and she even went as far as changing her socks room to room as she cleaned. Will definitely use this Black-owned service again! Highly recommend!

We needed our home cleaned in a pinch and Maid Heavenly delivered! We called on a Saturday and help…read morewas at our door on Monday. Samantha did an amazing job and was very respectful of COVID precautions. She wore a mask the entire time and worked around us as we worked from home. She left the place sparkling and had a great attitude!

I was with them for 4 years. They raised their rates to $55 and hour which i questioned. Some guy…read morenamed Randy, who appeared unhinged, wrote me a disgusting email. I would never use these people.

I recently hired Lake Country Maid Service to clean my home. I thought the quote was reasonable,…read moreand Camille was very helpful in navigating what services would be best for our needs. And man, the house was AMAZING after their visit. I can't wait to have them back next month! :D Highly recommend!

We had a great experience with Honestly Clean. They were quick, thorough, efficient and quiet as…read morewell as respected the tenants in our rental home. This is the first time we've hired house cleaners from a company and we are extremely happy with the results. We are definitely planning to hire them regularly. Their customer service is very responsive and prompt with scheduling. We highly recommend Rebekah and Honestly Clean LLC.

I was referred by a great friend of mine. I texted them. With-in 2 mon. Kyle had called me back…read more Had people out to me with in 16 hours (Not an emergency). BEST communication I have ever had. Been a GREAT experience. Highly recommend.

Two years ago, my pipes burst in my home and my insurance company. Referred me to emergency…read moredisaster recovery. During the recovery process I thought that it was going well until I moved back in my home last December and the first week my closet door knobs fell off. My kitchen cabinets are not on correctly and they are also falling off. Both of my bathrooms in the inside of the shower is bubbling up (the walls). They also put an actual vent inside of my shower and when I'm taking a shower, it blows out cold air. They also never completely finished the wiring for my AC unit and I was forced to live in my house for weeks at 90° weather with no AC even though I was being charge a high electricity bill of 430.00 and not being able to use my AC. I end up having to spend $200 on fans so that me and my family won't be in the heat. For the whole process, to cost me $120,000. You would think that everything will be running smoothly. Definitely not a happy customer, considering I have to fix those issues myself, even though That's what they got paid for.

Carpet look awesome!! They were so quick to respond and get me scheduled. I had some questions and…read morethey answered them super quick. The guy who came was very knowledgeable and friendly. I think it was a good price. I have a large bedroom and small hall and they have a quick quote and stuck with it. Would absolutely book them again.

Hi I found FF to be professional and personable. A good job…read morewas totally done to our satisfaction.