I have been a customer of R J Heating and Air Conditioning for about 30 years over two properties…read more They have always given good service, until now. Now, if you want them to just do an inspection and tune up you have to join their club. I don't want to have to join and pay for a club just to get a tune up. I now have a different vendor. It's a shame after all of these years that they have to take that route.

I've done business with RJ heating and Air Conditioning for over 5 years now and I can say this is…read morea heating and Air contractor with Integrity, fairness and genuinely devoted to providing excellent customer service at a fair price. I found them in the yellow pages when I was trying to find competing bids for a air cleaner unit I wanted added to my furnace. They did a nice job and ever since have been caring for our furnace and air conditioning needs. What I particularly like about this place is they aren't trying to sell you things you don't need and are more than reasonable on pricing for things you do. In addition to annual checkups (that are about 1/2 the price of what I hear advertised on the radio) they have repaired our furnace twice and the air conditioner once and when one of the visits required a follow up (which happened to be on a very hot holiday weekend) they didn't even charge me for it and it was the owner of the company that came out himself and fixed it for us. What prompted the review was an inquiry call I made today about replacing a furnace and what impressed me is I left the call knowing more about the choices available to me, rebates and the government sponsored incentives available. But what most impressed me was that they were more interested in discussing if I really needed to replace it than just trying to sell me one. Its refreshing to know a good honest contractor you can call to get help when you need them. I highly recommend them.

Great customer service from Josiah. Kenneth the air duct guy did an excellent job! Highly…read morerecommend! Efficient, reliable and exceptional service.

Highly recommend Wisconsin Natural Air Duct Cleaning. Josiah and his team did an amazing job…read morecleaning our air ducts. When calling for a quote Josiah quickly came out. He walked us through the process, so we would know exactly what to expect. He was very knowledgeable, and answered all our concerns. Day of cleaning him and his crew arrived promptly at 8, and got to work. Did an amazing job, and left my home cleaner than it was when they arrived. My only regret is not calling sooner.

My wife was noticing more dust in our home and suggested Duct Works, whom we had used a dozen years…read moreago after a large remodeling project, and were quite satisfied with the duct cleaning. The call to schedule was professionally handled and on the appointed day and time, the crew, Alex, Tony, and Jackson arrived. Alex surveyed the home to count the number of vents, suggested dryer vent cleaning as an additional option, and a price was offered and accepted. Long drop clothes protected the first floor, equipment was brought in and the cleaning finished in about four hours. Within hours of their departure, my wife noticed a major decrease in the house dust. The entire project was professionally handled from start to finish. The results are excellent and the cost in the ballpark of estimated range. Highly recommend this company. James W.

My family had been suffering for years with endless allergy symptoms. Then we learned that dirty…read moreheating / AC ducts can be a main source of allergens and molds. I don't like dealing with big corporations so the local ownership of Duct Works Environmental was very appealing to us. After one morning of cleaning using the massive vacuums in their truck, our sneezing, stuffy noses, headaches, and brain fog disappeared. We also have noticed better sleep. Wow! I can't say enough about how professional, fast, and thorough the crew was. Our house smells clean again! Thanks Jason.

I requested a quote for air returns to be added to the upper floor of our home, due to lack of…read moreairflow. Two men stopped out and were very knowledgeable and thorough during their estimate. The most cost effective option we had due to a terrible designed duct system we had in our home was to add a split level ac to the second floor. I specifically asked both men if we had a larger AC unit or a new one if it would help with the lack of air flow to the second floor- They explained very clearly that it would not be be a solution for our problem as the duct layout remains the problem. However, after they left, they followed up with an email pushing to update my AC unit as it is very old and likely going to fail sometime in the near future. I am sure that upsell push was from sales, as that was contradictory to what both men told me while at my home. Regardless, it is the sole reason they lost us as a customer.

Bumping review up to five stars. The issue appears to be resolved, but we still don't have solid…read moreanswers as to what exactly went wrong. Folks with Ecobee experience seem to think that it's the furnace; AireServ seems to think it's the thermostat. The behavior seems to indicate something with the thermostat, but as is commonly the case he couldn't replicate when he was here (Rob saw it, as my witness). The technicians were both professional and at least trying to be helpful and detail oriented. AireServ cleaned up a prior install and rewired stuff so that the thermostat could do the job it was intended to do. As part of this task, the A/C had to be wired back in correctly - but my takeaway (based on what the technician specifically said) is that they are told they have a limited amount of time they can work on a job before they have to leave - instead of, "you don't leave until it's 100% done". This was called out as a concern - that the A/C might blow a fuse, and if so, "just give us a call and we'll come back out to fix the wiring". As bad luck would have it, went outside to do something unrelated, came back in and noticed the thermostat was off. Sure enough the 3a fuse had blown. It was determined to happen the moment the thermostat called for Stage 2 heating, which confirmed a wiring issue somewhere (the Goodman is picky about the staging, but I would never expect a fuse to blow as a result of it). This wasn't an issue prior to AireServ's visit - and they indicated it might happen. Which is why it's not good that they are timeboxed. The problem(s) (the below is still true and someone should raise flags with corporate): - The main AireServ service line doesn't recognize this ZIP as in the service area. North Shore is so close that one could feasibly walk to it - Rob himself was 15 minutes away. So their web developers don't know how to code a web site. - The main service line saw an address that used to be correct more than two years ago, but has nothing to do with AireServ and has nothing to do with any part of the service. The only logical answer is that they do some sort of public query to find records instead of just using the customer provided information (meaning possible inaccuracies in their data because of bad source). - The location phone number has no voicemail nor paging system, it just rings / hold music endlessly, which isn't helpful. According to Rob this is unexpected behavior. - Despite saying they (AireServ) have 24/7 emergency service, this isn't universally true. It's up to each location - and North Shore does NOT officially have emergency service. So if something gets messed up on a Friday that doesn't show itself until Friday evening or Saturday, you're screwed for the whole weekend unless one of them is willing to stop by. Not fun when there's a prediction for snow on Monday - if Rob hadn't seen the Yelp post, or if they weren't at all available, that'd be a 2+ day outage. Which is why someone should tell corporate not to tell customers they're screwed until Monday. Corporate should at least TRY to reach someone OR see if an alternate location can sub in to get the customer going. IT's one brand. So, in summary: as long as it's not Friday, you're probably fine, if something was done wrong, there is an assurance statement they provide to fix it - but that doesn't do you any good when the location doesn't work weekends.

We've been loyal customers since 2006. They are absolutely awesome!!!! Always on time. (Except…read moretoday they were 1 hour late.) That's okay, we understand stuff happens. They are ALWAYS polite, honest, reliable and definitely upright about all costs. Unfortunately they do not give a military discount, but we understand they are a small and local business. Highly recommend them. You guys rock!! -Amy

Heinrichs is very reliable, informative, accommodating and does great work! Steve is amazing to…read morework with!! I was very happy with the service and the help they gave us with our new conditioner. They were also very helpful with our furnace. Top-notch company and people! Would highly recommend them!!! Not sure why my post says I am from CA, I am actually from Pewaukee, WI

***POTENTIAL CUSTOMERS BEWARE!*** The company's work van…read moreleaks chemicals and stained my driveway. I contacted James three times via text about the issue and was told that it would be taken care of. Well two months have passed, and the stain is still in my driveway. My last text to James wasn't replied to. If you don't want a huge stain on your property, I would think twice before patronizing Totally Clean. Photo included along with text string. James, what happened to integrity?

James Green and his son came and cleaned our ducts today. We got polite, professional, thorough…read moreservice at a reasonable cost. We would recommend this company and use the service again.