If there were a lower rating, I would certainly give it! Run! Don't walk from this company in this area! I'm from a different generation, where one practices good customer service that exemptflies good work ethics as being a #1 priority! The manual hard-working team was very acceptable! However, the upper management level was a totally different matter! read more

I had no choice but to use this overpriced company due to sewage in my finished basement, and they were the only ones available. They overcharged me by $3-5K and demanded half the payment upfront, even though my insurance adjuster was coming the next day. I was told I'd lose my spot in line if I didn't pay immediately. My pricing concerns are based on previous interactions my insurance company has had with Servpro. They refused to let my insurance company pay the balance, knowing insurers can typically negotiate lower prices. I was also promised a Lien Waiver, which they now refuse to provide, along with a credit they owe me for 5 fans out of 27 (which seemed excessive) and a dehumidifier that wasn't even plugged in or turned on. This request wasn't unreasonable considering the significant amount involved. They padded the invoice to make it appear I benefited, and when I asked for the credit, they claimed that was already my credit. They exploit people during their worst moments. Words like work ethic, compassion, and fairness don't seem to exist in their vocabulary. Avoid Servpro at all costs! read more

I called to get a quote to repair some damage that our home received from a leak. Amanda Lindsey came right out to assess the damage. She gave me an idea of the repairs we were looking at and said she would get back to me with an estimate. I never heard from her again. I even followed up two separate times and she didn't bother to even respond. She totally ghosted me. I'm not sure how a business can survive with such poor customer service. Even if she didn't want the job, she should have been professional enough to say that. read more

Great customer service experience from the first call to the team that came out. After heavy rain that led to LOTS of flooded basements in our area (Central Ohio), ServPro was quickest to respond to my call and to schedule a damage assessment -- even though they were coming from another state! They underpromised and overdelivered, showing up early (!) for the assessment and getting a sanitizing crew out to us half a day earlier than expected (!!!). In a very stressful time, it was great to work with people who were uniformly friendly, sympathetic, and professional. Additional info: our problem was combined storm/sanitary sewer backup that covered about two thirds of our cinderblock-and-concrete basement up to about 3 inches in some places. We removed some of the water and damaged items (a rug, cardboard boxes) ourselves within a day; contacting ServPro, getting an assessment, and getting a sanitizing team out took about six days total from the time I called. That sounds like a long time (and it felt like it), but it was significantly faster than other companies that serve our area were offering. One thing I'd like to note that was really helpful: since spam calls are common lately, I don't always answer my phone. When ServPro called and left a message, they said I could text back OR call. Since I didn't listen to the message until after normal business hours, I felt more comfortable texting, and to my (pleased) surprise, someone was available to text back immediately to set up the assessment meeting. I really appreciate that the staff at ServPro of Warren County were ready to communicate with me through the medium I was more comfortable with at the time. read more

I have lived in my house in Pennsylvania for many years, and I had never had a basement water problem. There was a recent hurricane which caused a high volume of water that our drainage systems couldn't handle. Therefore, for the first time I had water in the basement. I didn't know what to do, and I called various service providers. SERVPRO was the most responsive, and quickly SERVPRO of Warren County visited my house, gave us a quote, and scheduled service for a few days later. The remediation service lasted 3 days - and was finished faster than expected, plus the final price was less than the original quoted range. The end result was as advertised: "like it never happened." I was extremely happy with the service, and found that SERVPRO was highly professional, competent, and honest. They additionally helped me evaluate whether I had water leakage problems anywhere else in my house. They also complied with all my requests, especially during this stressful Covid period. I highly recommend SERVPRO of Warren County for your damage restoration needs. read more