We have been using these guys to clean our carpets in our home for 4 years and up until recently…read morewere pretty happy with them. Last 2 times we've gotten pretty substandard service. We put up with it once but not twice: * Carpet was left filthy. Dog hair and grime left on the carpet. Lots of it. * We pay the minimum "3 room" rate ($125). Normally they make up for this by also cleaning our couch and easy chair - usually takes the guy 5 extra minutes. * Cleaning guy refused to do the couch, even though he was in and ready to leave after cleaning the one room in 15 minutes. He said, "I have other places to clean and I'm running behind" * When we showed him the dirt we were able to scoop off the carpet, he said "if you're not happy, just take it up with my manager about making it right" and took off. * We called the manager, mentioned the still-dirty carpet and the couch not getting done. He said, if you want the carpet cleaned again it's $125. * We said, we just had it cleaned today, and it's not clean. Will you make it right? He answered, if you're not happy with us, call another cleaner, and hung up. I guess, sadly, avoid these guys, they have lost their integrity.

These guys rock. We had an overflow of sewage in our basement and needed it cleaned up and…read moredisinfected. Sterling cleaners were super fast, efficient and friendly. Will highly recommend to anyone who needs this type of service.

If I could zero star him I would. Took our money (50% deposit) on an exterior paint job. Said he'd…read morebe done by Aug. 15. Despite several messages giving a day he'd be there he never showed up for any of them and zero communication to explain why. The other day we finally gave up (he said he would be there Saturday, Sunday, Monday and Tuesday. (Aug 24-27th 2024). Again a no show. No return text either. We said we wanted our deposit back but not a peep. He has done this to several other people and has been charged by a court with fraud. AVOID!!!! He is a thief and a liar. https://www.reformer.com/local-news/home-improvement-fraud-victim-left-hanging/article_31f4297a-f51e-11ee-b6b8-dbc9f39a585f.html?fbclid=IwY2xjawE57UVleHRuA2FlbQIxMAABHTAcBo44BwzsiGBiaZvsFDZZZ13uKN8500en8mxhDbaeknDpfXe6xiWu1Q_aem_TGPUrS56W5oFmm5nzEGrXA

CANNOT RECOMMEND - Merrill took my deposit in April 2020 ! Asked for more money in June 2021 ! ,…read moreDoes not respond to email or phone calls, never shows up , house still not painted ! Hope he stay in business long enough to a least get my deposit back!

Akim and Lenny were tremendous. They left the condo very dry…read more Only issue I had was they were constrained by not having enough crews available for the cold snap. It took Servpro longer to get them to my house than would have been optimal. If you unfortunately need to hire a remediation company you will be happy with Akim and Lenny. Hard worker's and good guys. They even knew a local flooring contractor to refinish the floors.

Servpro was quick to respond when I had an emergency basement flood on 7/4/2026. Unfortunately…read morethey were unable to get to my property as fast as a plumber could so the immediate draining was taken care of prior to their arrival. Servpro techs came around 9am, evaluated the scene quickly and within 1.5 hours had set up two dehumidifiers in the basement. Just before 11 I asked for an update via text and a technician informed me they'd set up dehumidifiers. They asked to set up a time to come in and check the dehumidifiers in the morning. As I don't live in the building but rent it, I had to arrange time to meet with the technician to let him in. He initially tells me 8:30 and asks me to call in the morning. I called in the morning and received no response so I sent a text at 8:15 and received no reply. At 9:18 I received a call letting me know the tech would reach out later. I never heard back so I texted the tech and got no response. I happened to need to stop by the house to let in the HVAC tech to replace a water heater and decided to check on the basement. It's fortunate I did because the 50gallon bucket they'd used for the dehumidifier drains was nearly full and one of the hoses was on the plywood floor causing a puddle and clearly soaking through the floor and under a cabinet. Neither drain line was secured to the bucket, they were just draped into it. I called several times to reach servpro techs. Finally I reached one of them and he said he probably couldn't come by that day. I pushed back and he said he'd try to come by later to drain the bucket. I got confirmation from the HVAC tech, not Servpro that they came by to drain the system. The next day I get a call, we set up a time to meet, they tell me they're going to remove the dehumidifiers. So, to review, I hired servpro just to set up dehumidifiers, they did so with no instruction to me or the tenants on whether to watch them, didn't meet when they said they would on the second day, didn't secure drain lines and drained an unknown amount of water into an area I was paying them to dry and at no point did they provide me with an estimate, a review of the damage or additional remediation work. Three weeks after they removed their equipment I don't get the estimate for repairs that I was promised, I get a bill for $1269 for the experience. Yes, Servpro came on a sunday, but they spent less than 1.5 hours to set up dehumidifiers almost didn't return the next day but did to drain a bucket, caused more water exposure to the floor and returned one final time to remove their equipment. I was informed after the fact that they have a $1k minimum charge. I was also informed I was lucky it was so inexpensive. The office manager Debra ensured me that they were busy and sometimes they can't return to equipment(even if that equipment isn't intended to run unmonitored) so it's ok. She also informed me my story keeps changing, possibly implying I'm lying? Clearly, her first instinct wasn't to get more information, it was to defend and deflect. Also what should be very clear, I wont be doing business with this company again. Home Depot rents their largest industrial dehumidifier for $99/day. Servpro brought 2 for a total of 48-60 hours. I could see $600 for their time, not the $1200+ they're asking. Consider rentals before considering Servpro.

Beware of this business!! ServiceMaster Restore completed…read morewater damage remediation on ~200 sq ft of my condo in summer of 2024, but the process took 4 months for what should have been a simple job. They failed to perform work they billed for, which led to mold growth, and it took another month for them to return and fix their mistake. Over a year later, they are now demanding payment without providing an invoice for insurance or me to review (neither an Xactimate or TradePro estimate for $10K of work), while threatening interest charges and property liens. Despite advertising that they work with insurance companies, they refused to coordinate with mine. Very frustrating, lengthy and unprofessional experience. I'll post again if this is ever resolved! Please note the workers were helpful and respectful of me and my property, the billing and project management process are just horrible.

My parents had a fire on January 1, 2022, and we hired Service Master to clean smoke damage from…read morethe furniture, dishes, silverware, glasses, clothing, etc. From start to finish, this company was a nightmare. From the moment they twisted my parents' arms to sign on the dotted line (at the scene of the fire, no less), to the lies the salesman told (we take care of *everything*, you will not need to do a *thing*, just sit back and let us do everything), to lack of communication, to the delivery of items back to the house. Mom's large china hutch was moved out of the house by movers for fear of breaking it. Eleven months later, it was delivered back to us - and it had not been cleaned! It was still black from soot! We went around testing the other furniture and while the flat surfaces were cleaned, none of the "nooks & crannies" were touched - still black from soot. We requested that they come back to do the job, and no one is calling us back. STAY AWAY FROM SERVICEMASTER!!