We have been using these guys to clean our carpets in our home for 4 years and up until recently…read morewere pretty happy with them. Last 2 times we've gotten pretty substandard service. We put up with it once but not twice: * Carpet was left filthy. Dog hair and grime left on the carpet. Lots of it. * We pay the minimum "3 room" rate ($125). Normally they make up for this by also cleaning our couch and easy chair - usually takes the guy 5 extra minutes. * Cleaning guy refused to do the couch, even though he was in and ready to leave after cleaning the one room in 15 minutes. He said, "I have other places to clean and I'm running behind" * When we showed him the dirt we were able to scoop off the carpet, he said "if you're not happy, just take it up with my manager about making it right" and took off. * We called the manager, mentioned the still-dirty carpet and the couch not getting done. He said, if you want the carpet cleaned again it's $125. * We said, we just had it cleaned today, and it's not clean. Will you make it right? He answered, if you're not happy with us, call another cleaner, and hung up. I guess, sadly, avoid these guys, they have lost their integrity.

These guys rock. We had an overflow of sewage in our basement and needed it cleaned up and…read moredisinfected. Sterling cleaners were super fast, efficient and friendly. Will highly recommend to anyone who needs this type of service.

If I could zero star him I would. Took our money (50% deposit) on an exterior paint job. Said he'd…read morebe done by Aug. 15. Despite several messages giving a day he'd be there he never showed up for any of them and zero communication to explain why. The other day we finally gave up (he said he would be there Saturday, Sunday, Monday and Tuesday. (Aug 24-27th 2024). Again a no show. No return text either. We said we wanted our deposit back but not a peep. He has done this to several other people and has been charged by a court with fraud. AVOID!!!! He is a thief and a liar. https://www.reformer.com/local-news/home-improvement-fraud-victim-left-hanging/article_31f4297a-f51e-11ee-b6b8-dbc9f39a585f.html?fbclid=IwY2xjawE57UVleHRuA2FlbQIxMAABHTAcBo44BwzsiGBiaZvsFDZZZ13uKN8500en8mxhDbaeknDpfXe6xiWu1Q_aem_TGPUrS56W5oFmm5nzEGrXA

CANNOT RECOMMEND - Merrill took my deposit in April 2020 ! Asked for more money in June 2021 ! ,…read moreDoes not respond to email or phone calls, never shows up , house still not painted ! Hope he stay in business long enough to a least get my deposit back!

Akim and Lenny were tremendous. They left the condo very dry…read more Only issue I had was they were constrained by not having enough crews available for the cold snap. It took Servpro longer to get them to my house than would have been optimal. If you unfortunately need to hire a remediation company you will be happy with Akim and Lenny. Hard worker's and good guys. They even knew a local flooring contractor to refinish the floors.

The secretary or whomever answers the phone is rude, laughed at our request to speak to the…read moreEstimator, and cancelled our service hours before mitigation was to begin. A call back to her resulted in her hanging up! On the plus side, Akim in very good to deal with.

The team at Service Master Elite is absolutely amazing. We recently had a fire and smoke damage in…read moremy home in NH. They ensured that not only was the project's scheduled followed perfectly, but that contractors were cleaning before leaving each day, and that each completed section exceeded my expectations! I assure you that you will be very happy if you use this team! Could not say enough good about them!

Beware of this business!! ServiceMaster Restore completed…read morewater damage remediation on ~200 sq ft of my condo in summer of 2024, but the process took 4 months for what should have been a simple job. They failed to perform work they billed for, which led to mold growth, and it took another month for them to return and fix their mistake. Over a year later, they are now demanding payment without providing an invoice for insurance or me to review (neither an Xactimate or TradePro estimate for $10K of work), while threatening interest charges and property liens. Despite advertising that they work with insurance companies, they refused to coordinate with mine. Very frustrating, lengthy and unprofessional experience. I'll post again if this is ever resolved! Please note the workers were helpful and respectful of me and my property, the billing and project management process are just horrible.