We,Gale and John C, felt it was the right thing to do write this review to send our thanks for a…read moregreat job done on our tile floor project. Although this project was revisited twice due to an initial "mis-diagnosis" (with the previous Soil-away regime), Jack took ownership to rectify the basic floor foundation issue and ensure no more tiles would crack.! Jack's demolition team,under Brad, communicated clearly when they would arrive, describe their daily work, and respected our property. The work area was left so that we could resume a normal daily lifstyle. Jack was there onsite thruout the demolition cycle of the project as was the project manager, Tom. As Brad and team completed the demolition cycle, Jeff, who would be completing the base flooring, tiling and grouting was the consummate professional. He approached the project as if he were working in his on house.His attention to detail and skill to merge the new tile into the existing fabric of our existing flooring was impeccable. After the project was completed, we again had follow-up conversations to Jack to ensure that the work was completed to our satisifaction and the work area was restored to normal.

They helped make the best of a bad situation. I had flooding in my basement. My insurance company…read morerecommended them for the remediation work. They were easy to work with, had excellent communication, and got the job done quickly. Very responsive and professional.

I am a rental property manager and property owner. I have worked with cleaning companies for many…read moreyears. Never in my life have I seen such unprofessional behavior. After purchasing a Living Social voucher I immediately followed the instructions to redeem it. After over a month I still had not received a return phone call or email. I called Living Social who offered to refund my money. I wanted the work done. The company then changed their policy on redemption. The voucher itself stated to call to redeem the voucher. After a month they changed the instructions so that you had to email them. We did this.Then, their phone message stated that they had five slots left in May. Their site stated that they did not have sufficient staff to redeem the vouchers in a timely fashion. They stated that they were hiring to fulfill the vouchers. Why did they sell over 100 vouchers if they could not fulfill their obligations? After writing and calling them many times, they first booked us and then cancelled us because they stated there was a discrepancy in the number of times that we called them. WHAT???? I received an email that leads me to believe I have been discriminated against. They referenced my mother's cancer. Their email was quite unprofessional and I will post it on several servers. They have changed their name many, many times in a short period of time. Their website indicates that they were Diamond Cleaning Services. Read those reviews.I will stop at nothing to bring the truth out about the way this company treats people. First they book a date and confirm and then cancel it. I invite Yelp to review this letter and our records on the number of calls made in an attempt to get this company to honor its obligation. I am nothing short of appalled at their behavior and the fact that they have wasted our time and money and not fulfilled their obligations. Cancelling a voucher because you don't agree with the number of times we called you (there are records) and taking a pot shot referencing a family member's cancer (we told them we needed the cleaning because of this) is beyond tactless. Other property owners have called me and told me that this person went to the Bahamas after selling a voucher that expired in June. If ONE call in over a month had been returned I would feel differently, but having us wait over a month and finding a ridiculous excuse to cancel is not going to fly. I just hope that I can keep up with their name changes. Threatened me with having me charged with criminal threatening because we told her we would go to the Attorney General's office regarding her non-fulfillment. She thinks the AG does not handle consumer complaints. (They have an entire division devoted to it.). Threatened to sue me for slander if I posted this experience. Truth is an absolute defense to slander.Said that I was running a scheme! I paid HER money yet by wanting her to do her job I am engaged in a scheme. Clearly, the most troubling letter I have read on so many levels. Needs to get educated about customer service and the law. Update:I just received a copy of a voice mail wherein this individual states that she was indeed on her honeymoon and lost every single voice mail to her business during the week or so she was there. Since she mentioned nothing about this to me before, she apparently can't keep her stories straight. In sum, I cannot believe she cancelled a voucher because she accused me of lying about my reason for wanting my house cleaned and the number of times I called her, but I now discover that she lost all the voice mails to her business while on her honeymoon. After being told we needed cleaning because of mother's cancer, wrote, "What kind of daughter are you?" when she thought voucher was for my house not mothers. She then questioned the very existence of a mother, even though that name is on the voucher. So, she does not understand concept of vouchers as a gift and feels entitled to judge the worthiness of your cleaning request. Long story short: without even speaking to me she booked the appointment and then revoked it because of the discrepancies in the reason for cleaning and the fact that she does not think mother exists. NO attempt to resolve situation in a rational, decent manner. Not one phone call to me This company wasted my time and money, which I still have not had refunded. Owner admitted on her site that she did not have sufficient employees to meet the demands of the vouchers sold. Why sell vouchers you know you can't service?

I have used Diamond Shine since before they WERE Diamond Shine. This business has grown for a…read morereason. The staff is friendly and courteous. They are more efficient than a chain of cleaning services because they are willing to tailor their service to what you want. When I had a chain service, they had a particular order and way they cleaned. When I hired Alexa, I told her that (for example) my office often looks like a hurricane hit it. Such is the nature of my work from home. A mess, but a mess that makes sense to me. Her staff knows that there are certain times a year they leave my desk alone (even though it looks terrible and they would fix it) because I need it JUST LIKE THAT. They always focus on the things that are important to me -- I HATE cleaning my floors, so they always do those. They are good with my dogs, and sometimes my dogs don't make that the easiest thing. You must be very clear about what you expect and what you want, and you will get it. Her prices are reasonable. I would also add that she is flexible on schedules in emergencies. When I found out the Friday before Thanksgiving that I had to host Thanksgiving, she moved heaven and earth to come give my house another cleaning even though it was not my scheduled week. As her staff grows, she becomes more able to do things like that.

After making an appointment they didn't keep, the manager Tom called me back and set up…read moreanother--they called ahead of time, Chris and Zach arrived on the correct day, and did a thorough job cleaning my shower stall and dryer vent. Tom called the next day to make sure I was happy with the results. A business owner myself, I respect other business owners who go out of their way to ensure customer satisfaction. I would recommend 911 Restoration and will surely use their services again.

They were great at cleaning up the initial mess of a sewer backup, but beyond that hire a…read moreprofessional contractor to do the rebuild. Piss poor communication - never knew when/if they'd be here to do the work. Can't get them to reveal who the licensed plumber and electrician who worked in my house was, and I think it's because they did the work themselves, which has me worried and is illegal. My new bathroom sink leaks. The toilet, which they supposedly "sanitized", was covered with, well, you can guess. Still cleaning up after them. I don't know what the plumber who recommended them was thinking, but I won't have him back after recommending them.

After spending hours online researching the right submersible pump to dry out our cellar after…read moreweeks of rainfall, we were more than grateful to find Clay King's informative video on youtube where he explains how to dry out your cellar, DIY. It was remarkable to reach him by phone first try, and upon his recommendation we purchased a Simer 1/4 hp submersible pump that worked perfectly. Thank you for your invaluable support, advice, and encouragement.

They were prompt, efficient, and pleasant. The price was also very competitive. I would contact…read morethem again and hope I don't have to (we had a basement flood and AAA tore out the wet carpet and pad as well as dried the place where the walls were damp, spread on anti-bacterial agent). Good job!

So far so good. They were prompt and here when they promised. No actual work has been done…read more Please feel free to contact me when the job is completed. D. Cz

I've been using Wetherbee for 2 homes over 3 decades. They have always been prompt, reliable,…read moreprofessional, friendly, fair priced and highly competent. They won my business forever when, instead of taking the quickest/easiest route to a burst pipe (through the ceiling), they accessed it through a closet wall. In addition to this service, they have fixed a sink, a leak at the washing machine turn-off, and most recently a shower cartridge causing issues.

I would absolutely not recommend this cleaning service. We were charged a large amount of money for…read morea new build, deep clean and there were tons of places where construction dust was piled up on the doors and baseboards--even after we were told that there was a major focus on baseboards. They didn't even vacuum in one of the bedrooms or wipe down the coffee maker despite throwing a business card on the dirty drip cup. My gut said not to work with them again but a neighbor recommended them so I wanted to give her the benefit of the doubt. We tried one weekly cleaning with them after this and they once again were extraordinarily late and immediately sat down to each lunch for a while before starting the job. They charged a premium for the cleaning and went so far as to say if they had to make a bed, it would be an extra $5 per bed. They didn't wash the floor and rushed through the cleaning so much that they scratched a brand new mirror and then laughed when the issue was brought to their attention. I have to replace the mirror at my cost, but am happy that they didn't do more extreme damage as they don't work with integrity. If you do proceed to work with them, be sure to inspect your house immediately after they leave which likely won't be when they tell you as both times we used them, they were extraordinarily late to start so I couldn't be present when they finished. It was a very expensive and disappointing experience to work with this service.

Sandra and her team have been cleaning my house for the past 5 years. My husband and I had just…read morebuilt a new home in Georgetown and being new to the area I was at a loss for where to turn. I found them on Angies list. We had interviewed several companies but chose Paradise Touch because of Sandra. I immediately felt that she was trustworthy and very professional. Five years later, I can honestly say that they have become family to me. For anyone that has ever had a contractor in their home you understand the hesitation to leave them alone in your home. The fear of things missing, or just the intrusiveness can be a very unsettling feeling. You don't have to worry with Sandra and her "girls". I trust them more than some family members! I have no reservations about recommending them to anyone. The are the Best I have ever worked with.

We have had terrible experiences with plumbers and we have had GREAT experiences with plumbers. So…read moreNH Plumbing is the best plumbers (Andrew and Matt) I have ever used. They are GREAT communicators, they are Awesome customer service people and they are great plumbers (Andrew is a MASTER PLUMBER). Debbie in the office exemplifies quality customer service. You would not be wrong calling So NH Plumbers. (Not so with some of these so-called plumbers who don't know one end of a pipe to another. Rest easy with So. NH Plumbing.

They gave a quick and reasonable quote, was prompt with their scheduling. Showed up on time and did…read morean excellent job. I converted from an oil boiler to a gas combi unit. They did not pressure me in any way just gave me all the options and answered any questions I had. The owner did the on site estimate and even showed up on day 1 to see if we had any questions. Steve and Shane handled the install and were prompt, responsible and knowledgeable. Highly recommend their service.

I have been struggling for 12 years trying to find a company who can clean like A&W. Dust in a hair…read moresalon isn't just dust, it's hairspray dust an sticks to everything. Hair gets everywhere, in every corner and covers everything. My hair salon was sparkling clean on Tuesday morning when I walked in. Not a streak on a mirror, not a fingerprint in sight. Excellent job. They understand clean! Thank you!

It was my first time using a cleaning service, and they have spoiled me. She was super friendly and…read moreasked all the right questions to give me an accurate price. With packing and moving, the last thing I wanted was to deal with cleaning the apartment. I requested a move-out cleaning. They worked with my schedule and showed up on time. I'm naturally a clean and organized person and was impressed with their work. Everything was squeaky clean. Because of the quick follow up, affordable prices, and cleaning results, I will definitely be using their services in the future.