I have been using Killingsworth Environmental for 7 years. Everyone has provided very good service…read more Today Godfrey B. went above and beyond to treat my wasp, carpenter bee and ant pests. He patiently investigated the problem area, observing where the ants & hornets were headed, including my sneaky carpenter bees. He focused treatment in these areas, as well as treating the surrounding perimeter of our home. A big shout out to Godfrey B. for taking extra time. Thanks for your thorough professional service.

I have been using Killingsworth for Pest Control since I moved to Charlotte, NC 5 years ago. They…read morehave been highly effective in treating pests and answering my pest questions. Their technicians are always very well informed about various pests and spend considerable time inspecting and treating my property. The most recent technician was Raymond Aldridge and he maintained the company's reputation of timely and thorough pest control. I appreciate not having to worry about BUGS! Thank you Raymond !

The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

Shortly after Hurricane Helene, we contacted Servpro of East Greenville County to assist with…read moreremediation of our home. Throughout the process Servpro has been responsive to our questions and concerns and helped with managing oor expectations. In particular, Cory and Dallas have been great to work with during this stressful time. I highly recommend Cory, Dallas, and the entire team at Servpro of East Greenville County.

**Not recommended**…read more Helene came on 09.27.24 and had a tree come through our roof and ceiling. Our insurance recommended we call ServePro. Called the corporate number and was attached to our local area. A nice gentleman name Kevin L. came out and ensured us that ServePro would be here from cleanup & mitigation, all the way through fixing the room back to its original state. We signed for work to begin. 2 young men came at 6:30p on Friday 10.04.24 to take down the wet ceiling/insulation and remove carpet and pad. They tore it out (without mask) and then proceeded to drag the insulation on a tarp through our carpeted areas. They left a lot of insulation behind in the hallway and stairs. They left at 8:30p and left the insulation on tarps in the yard and a tool was left behind. Next day they call to ask if tool was still there, and answered yes. Asked what was going to happen with the tarp of insulation on the lawn. They picked it up when they came for their tool. 2 days later someone shows up with the machine to pull water out. They leave it for 4 days then come and pick it up (room is at dry level). I ask about when they would be back to begin repair and the answer is "we are helping here for storm recovery and are from out of state, so we are not sure. I will send a message to the local team, but you should call them." 10.07.24 Called ServePro of East Greenville and spoke to Mia W. She stated they were way backed up with everything going on since the storm, but she would get a message over to the repair and construction team to call me back. No call. 10.10.24 Called ServePro of East Greenville and spoke to Mia. She stated sorry we are just having trouble with everything after the storm, but she would get a message over to the repair and construction team to call me back. And they will reach back out you. She confirmed her message went to them. No call. 10.14.24 Called ServePro of East Greenville and spoke to Mia. She stated she did not understand why the had not called but they were real busy with everything after the storm, she sent message again. She confirmed her message went to them. No call. 10.21.24 Called ServePro of East Greenville and spoke to Jonathan. He stated they were busy and would get message to repair and construction team to call me back. I told him this is the fourth call, and I am just trying to get on their schedule. No call. 10.28.24 Called ServePro of East Greenville and spoke to Mia. Told her how disappointed I was with this process and unable to get anyone to call back. Asked that manager (Brian or Jodi) call me back. I just need to get it on schedule to get it fixed. She would let them know to call me. No call. Never did anyone call me. The service promised by ServePro was not delivered, and I continue to have a large hole in ceiling during the cold evenings and upcoming winter months. They are a nationwide company and though this was not specifically a job begun by ServePro of East Greenville, they never responded to multiple request for a call back to begin restoration of our damaged home. As a nationwide company sending other representatives to the area to help out is a good thing. But not at the expense of not finishing the work in the local area, regardless of who began the work. The two ServePro entities should have been in communication to help the customer. 11.05.2024 bill for services came via USPS for total amount of $2,353.47. 11.07.2024 call from ServePro asking when payment would be made.

Poor service; not thorough although it does depend on the individual tech, ineffective treatment…read morebut lots of excuses for why we continue to have issues. Of course it's spring, it's the wind, it's the lake....then why would we need you just for when it's cold outside and everything is dormant? Expensive service for what is provided.

They sold me this smart service that tracks if we have mice and I told them all the activity was in…read morethe garage. They put it in the basement where there were no droppings. I told the guy this and he said they would track the activity and move it if they did not see anything. I never heard back from them and they have been charging me over $100 for a service d that has done absolutely nothing!! I then requested to cancel and they keep billing me. They came out once to do spiders and have been charging me monthly. They said it is up to me to schedule this. That's not my job. Another service they have been charging and doing nothing!! I want my money back!!! thousands lost!!

Had bats in the attic. Called Killingworth and they sent Cory out. He checked the house over and…read morepointed out several places they could get in besides where they were going in and out. Sadly, at that point it was "baby bat season" and we had to wait about five weeks. On the second day it was legal Cory was out, sealed up the other places and installed the one-way door. Early the next morning we stood in the yard and watched the bats try to get back in the attic. THEY DIDN'T. Cory is awesome to work with. He explained what was going on, steps we needed to take, and then delivered. It was not cheap, but compared to the other estimates we got the price was right in line and the service was over-and-above. Thank you Cory and Killingsworth.

This is an attention-getter for Killingsworth. Your back office arrangement with AX is simply…read morehorrible. Your termite protection and services have been great, worthy of five stars. It seems that AX sends out invoices to everyone, even customers, like us, that are on auto-pay. Further, why are customers having to work with a back-office that is supposed to be invisible to customers? When we are alerted that a check is to me made of our senticons, asking us to have someone there, we comply. We then get the technician who announces his presence, does the check and checks out with us. Within two weeks, AX contacts us that a service rep will be visiting and we need to have someone there. I called, they insist that there was no service conducted two weeks ago. If a tech came it was a waste of your business time. If Killingsworth is the right hand, then your AX support is the left hand and they seem to operate on their own schedule, rather than supporting their customer: Killingsworth. You can do better, especially when you were doing it yourselves. Our 14-year customer relationship is with Killingsworth, not AX. Back-office, third party support should be invisible to customers. You are paying good money for them to do the support, freeing your skilled employees of admin tasks. AX is annoying to say the least.

Before you let them do any work get an itemized invoice. They are very pricey. They did a job for…read moreme and It was extremely high in price. They were recommended to me by somebody else. I wish I would've gotten some estimates before I went with them. Very friendly, but they cost too much.

I have to say these guys are THE BEST! I woke up at like 1am on a Sunday to a weird noise and found…read morea pipe had completely come apart and flooded my whole kitchen, dining room and living room it was awful. I called Restoration 1 figuring I'd get some call service and hear from them Monday or maybe after 8am. Nope. One of their own people answered the phone. He asked some basic questions and got off with me and sent a guy out! By 2:30am they has come in, signed paperwork, got all my insurance information to help me with a claim, walked me through what to expect and started to get all the water up! They walked me through every step of the process and I felt like they really were there to help! These guys are awesome and even recommended someone for the repairs I needed after everything was cleaned up! I highly recommend calling them if you need help with water

I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

They reached out to me to do a phone consultation and we both agreed to a certain time. I never…read moreheard back from them. I sent a text and even waited for several hours still no response. This is bad business if they couldn't talk at the time a follow up still would have been respectful.

Paul is amazing. He fixed up quite a lot of issues from the previous contractor. Skilled…read more Knowledgeable. Preps everything. Cleans up immaculately after each day.