I was just admitted here after having surgery and couldn't wait to write this review on my nurse…read moreShannon Dolan. After initially having slight issues with the team of attending doctors who didn't bother to even look twice at what was going on and just treated me like another number, nurse Dolan quickly was able to rectify the situation, adjust my medication and completely turned this experience around for me. The level of attentiveness and compassion from her for me being fresh out of a very painful surgery was unmatched. Shannan Dolan is what we need more of at albany medical center. People who care a lot patients. I was able to discharge from the hospital with the appropriate medications that weren't previously even in the system like they were supposed to be, thanks to Nurse Dolan who handled it all quickly and efficiently. I hope this review gets passed on to her and her supervisors at Albany Med because she definitely deserves to be recognized for her outstanding hospitality and care. Thanks again nurse Dolan.

My major complaint is lack of quality communication. The nurses are just sitting in front of the…read morecomputer screens chatting about their home/social lives. Yesterday, I am standing at the nurses station for 3-5 minutes and a nurse finally addresses me asking "Do you want something?" In my head I'm thinking- No, I'm standing here adorning the the counter. No one wants to be bothered. If my husband needed changing, a beverage or info regarding his medical plan it is ignored. I used to recommend Albany Med with high marks, no more!!! Oh, and the attending physician never even tried to connect with me for two days after I left several avenues to communicate information. If anyone assures you that they will contact you with any significant updates- they lie. To be fair, I am specifically commenting on D 420's.

Horrifying when the only two hospitals in the area are absolutely terrible and dirty. I witnessed…read morethe most inept "care" of anyone ever. They missed the mark by discharging him only for a day later being rushed into emergency surgery and having to stay two months and then facing at least a year recovery if not longer. I hope he sues the crap out of these stooges for the lack of care and quite frankly malpractice. From ICU right down to the absolute ignorance and incompetence of their floor staff. The entire experience I witnessed was absolutely unacceptable and disturbing. They should be ashamed. Their patient advocacy program is a joke. They lie to you and do nothing to advocate for patients. You think they're on your side but don't fall for it. They're not your friend! It's also filthy. We had to constantly remind them nobody has been by to clean in days. Just gross!

My experience with being admitted through the ER was horrible. There was zero communication and no…read morecare at all.

Amazing care! The pediatricians here really know what they're doing. Their empathy and knowledge is…read moresecond to none, and I'm grateful that we have such amazing doctors in this region to take care of my kids.

I was able to schedule an appointment a few months ago on Christmas Eve. Things went swell. The…read moremale nurse practitioner that took the place of the former doctor in the pulmonary unit, actually was working with our case before we even met. Our doctor was being helped by this doctor, and was hearing our case. And as far as other things go, things are better with neurology too. Thanks. And on a separate note, on a separate day early in November, when an ambulance transported the patient to your hospital, it was thought that the "pediatric ICU" was going to be a somber place. However, that wasn't the case. Things are moving and such. It may not be a lively place, but things are more upbeat than people would have expected it to be.

Healthcare for Veterans is exceptional. Staff is very knowledgeable regarding their specialties…read more Utilized all Oncology/Hematology /Radiology departments. Primary care from the Clifton Park CBOC (Community Based Outpatient Clinic) which falls under the Albany Stratton VA Hospital, is also a much needed and appreciated resource. Very lucky to be able to utilize both for my health needs.

Orthopedic department,) very speedy check in ,and out. The clerks seemed happy, professional ,and…read morepleasant.,very clean / clean aroma environment . Dr. Karen's orthopedics team has treated me with the best care for multiple orthopedic needs. These amazing people bring great credit upon themselves, and for the Albany VA Stratton VA. THANK YOU ! SFC. Randy F. DAV.w/k9

my son went to the ER last night at 11pm with an ear injury. this morning, I drove down at 7:30am…read moreand he was still waiting to be seen. When I inquired at the ER front desk asking if everyone else has been waiting 8.5 hours I was told some have been here for 24 hours. we left and went to Urgent Care.

Went to the ER for severe abdominal pain and was not treated until 6 hours later... no one checked…read moreup on us or offered us food or water, were promised a doctor and never received one. Terrible service and will be seeking a different ER.

Great staff and facility, sorry to hear they are closing…read more -----------------------------------------------------------------------------------------------------------

The check in process was pleasant, and easy. The receptionist was pleasant, despite it being…read morereally early in the morning. The pre-op nurses seem knowledgeable, and were able to answer all of our patient's question sufficiently. The relevant staff came by to introduce themselves, give an overview of the procedure, and answer any questions we may have. The surgeon, and anesthesiologist, and surgical intern were nice, but the nurse anesthetist seemed nervous. While I spoke briefly with the surgeon after our patient's surgery, it seemed strange that he did not come out to explain how the procedure went. Our patient wanted to see how they did after waking up, but none of the medical staff who attended the surgery was available to answer questions. I understand that surgeons have a very busy schedule, but it should be standard practice for someone to check in on the patient, explain how surgery went, and give a brief overview of the procedure. An extra two minutes of their time is all it takes. The bedside manner for the post surgery nurse could have been better. She seemed indifferent after I explain my concern about the patient's questions being unanswered. One redeeming quality is that she seemed more pleasant the next time she came around, to check in. I refrained from judgment upon reading poor reviews online about their bedside manner as I aim to give the benefit of doubt unless proven otherwise. Well, the poor reviews online were not wrong. Perhaps it's just this specific case, perhaps that's the standard practice. But I expected better.