I called to schedule an appointment to have an outdoor spigot replaced. I explained I'm a renter…read moreand that my landlord, who regularly uses this company and has an active account, had already received an invoice and mailed a check for the work. The receptionist refused to schedule the appointment without direct authorization from the landlord, which I understand, but when I offered to provide my landlord's number so they could call and confirm, she told me "that's not my job" and spoke in a very dismissive tone. When I asked about a shut-off valve mentioned on the invoice, she repeated herself rudely and when I questioned her tone, she sarcastically replied, became defensive and retorted with"can I talk now?" At that point, I ended the call and contacted my landlord to make other arrangements. I then called Pendleton Plumbing, who were courteous, helpful, and even contacted my landlord directly for authorization. It was night and day in terms of service. A little professionalism and basic phone etiquette go a long way--unfortunately, that was completely missing in this experience.

I gave Rob Merriman and Merriman's plumping 5 stars and if I could give them more I would. I…read morehighly recommend them they are on time, reliable, through, and relatively inexpensive as prices are these days. Thank you Rob and the team at Merriman plumbing. Cindi Athena, Oregon

The plumbers are great and do good work. Their office person is rude, can not keep information…read morecorrect, and does not follow through with what is requested. She will not take ownership of any mistakes, and places blame on others. She does not understand that the customer is right, even when they are wrong. Also very disappointing with the owner not returning our calls to hear "our side" of the story. There are always three sides to a story, yours, ours and the truth....... We will not be doing any future business with this company who has very poor customer servcie.......extremely poor.

I needed emergency service on the 4th of July, 2018 and was very dissatisfied with their service,…read moretechnician said he would be at the property within an hour and it was over 1 and a half hours before he showed up. Told him ahead of time it was a tub backing up and the toilet bubbling and thought he needed to sewer rooter out the toilet however he thought it was the sink drain in the bathroom with the problem and he just used his small snake to unclog it. He broke the p trap flange nut and left me with a leak under the sink so had a bucket to catch the leak. Later got a call that evening that the bathroom was flooding again so called another plumbing company the next day and they pulled the toilet and used their sewer rooter and solved the problem. I will never use their services again! They still insist on billing me even though I told them the problem was not fixed they only added more problems with breaking the flange nut! Plus would not take the call in the evening advising them it was flooding again. Would not recommend them to anyone for plumber work.

I feel like PHS are the best plumbers in Pendleton! I typically help my mom book her services since…read moreshe's getting older, and haven't had her rave about a company I've hired for her as much as she did with PHS. Over the years we've had a few leaks but nobody made as good of an impression. I was there for the appointment this time and their team were extremely polite, efficient and reasonably priced. I half expected some hard selling at the end to increase the price of the job, but they just gave us an honest, affordable price for the fix. I'll definitely hire them for all of her plumbing needs in the future. Thank you all for your help, especially Robert!

A big thank you to the Round Up City Plumbing team, especially Morgan and Mike! We've used their…read moreservices multiple times and will continue to be loyal, repeat customers. Every time they send a team out, they're kind, helpful, and extremely knowledgeable. Their professionalism and dedication make every experience smooth and stress-free. Highly recommend!

I had washing machine hoses that needed to be hooked up.They we're at my y house for 10 minutes and…read morecharged me $90.That converts to $540 an hour which is unacceptable.Suggest if you need any work done to call someone else.

I, personally, did not hire this company. My landlord did to replace our hot water heater…read more Issue #1: I live in a duplex, the basement unit in a duplex. The front door is lower than the sidewalk and instead of stairs leading to the door, there's a concrete "ramp". When I came home, I found the landing in front of the door flooded. How they were capable of doing this, I'm not sure. However, that was what greeted me when I arrived. Issue #2: Dry wall was damaged next to the front door. I am assuming that it was while the old water heater was being removed. Issue #3: They left a mess next to the new hot water heater. They did not clean up after themselves. They put everything in a pile... and just left it there. Issue #4: At some point it was decided that it's a good idea to use the customer's kitchen towels to clean up water that was spilled. I do not know where it was spilled or how far into the project it happened. I simply know that my personal towel was soaked and dirty when I got home. I work for a company similar to this. Another company that specializes in a trade. I can't imagine any employee that works for the company I do leaving a mess at someone's house, using items of the customer's to clean up after themselves, or damaging the home without mentioning it to anyone. It's completely terrible customer service and if I'm ever asked what plumber I recommend, I will go out of my way to express my distaste for M&L. Anyone looking for a plumber would be better off with a more reputable company... like Pendleton Plumbing. Generally, having a store front is a sign of a decent company that cares about it's reputation.

Went there to get a replacement for a tub/shower mixer cartridge ($52.00). As I was getting other…read moreparts the counter guy compares the old part and the one I brought in. Before I get to the counter he had put it into the new package. Made the purchase and drove home 12 miles. Once home I tried to use the new part. It was missing a rubber seal and the brass was oxidized. I called the store and told them the part was old and needed a replacement for the one bought, they said they were open for a few more hours. Once I got there they said they do not do returns on those items. They all but accused me of bringing back the old part, despite having both the old and purchased part. I pointed put the 30 day return policy on the receipt. They pointed out a letter in 12 pt font posted 10 feet behind the counter. The letter said they do not do returns on these parts. After leaving without a new part, I had to go downtown to get another part $10.00 cheaper. I will never use Standard Plumbing Supply again.

On a late Friday night Jeffery was able to repair my sisters 20 year old hot water heater. Not only…read moreis he professional and quick he has incredible "problem solver" skills to solve the issue with minimum costs! Of the hundreds of handymen, I have hired over the past 45 years in Eugene and Echo/Hermiston I would say Jeffery is the best!

From the owner: We do it all, from small to big jobs were the people to call. We do 24 hour roadside assistance to…read morefull inside outside remodels and renovations and everything in between. We service umatilla County and everything in the surrounding area including Kennewick Richland and pasco wa. Give us a call!