Really mediocre, especially for the price! No hand dry..even at the highest price point which was about what I pay per month for unlimited washes at home. The exit to the car wash is also straight down hill onto a busy road . A recipe for disaster in the wintertime!! read more

Sgt. Clean is really Sgt. Dirty. Ever since they took over the car washes in Westlake, the quality of the washes has marched away double-time. Went this weekend to get my car washed, spent $27 for their highest wash level. When I got out to vacuum my car, I noticed the windshield still had bird poop as well as the front of the car had bird poop. When I went the staff to mention this, they said "that must've just happened". In the 100 feet from the end of the car wash exit to the vacuums, it must've just happened. It used to be the old place took and sprayed and scrubbed the front to make sure the hardest hit area from bugs and stuff. Nope, not anymore. I don't recommend their car washes. read more

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Manager Kevin is the best! Excellent car wash and customer service! Would highly recommend. A1 all the way!

Free vacuum and microfiber towels...can't beat that I didn't use the car wash...I felt a little guilty I cleaned my interior and glass for free read more

This was a nice car wash! Cleveland weather means it's been a different season every day and my car is very unhappy with me. I don't visit car washes super often with all the Cleveland construction kicking up dust on my car, but it was time. This car wash was lightening fast. The attendant was genuinely very cheerful and didn't try to upsell me on a membership. It can sometimes be so awkward when you're trying to tell the attendant you're not from the area and have zero use of the membership, yet they still push. They did NOT do this here. Great service, fair prices, and the wash did a nice job on my car. They kept a pretty deep line moving swiftly on a nice day, and I noticed that immediately. Awesome staff and service at Sgt. Clean's Car Wash! read more

Sgt. Clean's Car Wash - Car Wash Near Me - Westlake, Ohio

The BEST EVER! This location is so easy to get to. The new free vacuuming bays are out of this world wonderful. Every time that I have my car washed the staff are so very helpful and welcoming. My car comes out sparking clean. I have also received the unlimited monthly car wash package for a holiday gift. You can't beat that value! A+ Drive around town in your dazzling shining car thanks to this location! Highly recommend!!! read more

Their prices have doubled, and their vacuum suck. And not in a good way. Go somewhere else to spend your money read more

Nothing special. Overpriced, like waaaay overpriced and service isn't much. The cheapest wash is 11 bucks. They try to sell you on a 50 dollar unlimited package. I did the single wash for 19, thd Silver wash. This would include wheel cleaner, pre conditioner, rust inhibitor underbody wash and dry n shine. There are no guys at the end to dry off the water beads, the car was left seriously dirty in spots. Not worth it at all. There's a place down the street near Clague rd named Blue Falls which is much better. read more

Love this business! Today was nice and there was a long line . I never mind waiting but the line went so fast. So efficient !My favorite thing is always being greeted by smiling faces ! Love the staff and my car looks amazing read more

The car wash is very efficient in getting patrons in and out. The employees are helpful and very friendly. There is an à la cart wash menu for individuals who want to just do a single visit, as well as various levels of monthly subscription. Recently they install do you vacuums for patrons use. read more

All vacuums were jammed with cigarette butts. Hope they redesign the vacuum nozzles so I can try again. Not sure who designed the nozzle on the vacuums but they don't work. read more

Consistent solid service and they always seem to be improving the wash and drying mechanisms. They recently replaced their 3 self-wash bays with a dozen or so free high-powered vacuums as well as compressed air for extra detailing/drying on either the inside or exterior of your vehicle. I've had the monthly subscription for a few years and likely get my car washed 20-25 times a month. Car always looks great. Drying is not always 100 but one can't expect it to be perfect. Buy a chamois or use the compressed air to blow off any excess water in and around your mirrors, fuel door, etc. They have 3 levels of monthly subscription and I'd recommend the full service as it includes tire shine and ceramic spray wax. read more

I went to sergeant car wash today to clean the bird poop off my car on my windshield and my hood and it's still there after going through the car wash the poop is still on the windshield and hood. read more

Sgt. Clean bought the Westlake location from a prior owner. Sgt. Clean stripped it down and it's now mediocre at best. The wash is just ok and the dryers are below average. When I leave, the water from the mirrors leaves spots all over the doors. The vacuums don't work well; some don't work at all, occasionally the hoses are missing pieces, not attached to the vacuum and the suction is terrible on several vacuums. It's too bad since the prior owner had great vacuums and you could purchase cleaners from vending machines attached to the building. They also had soap that smelled great and made the car smell and feel clean and fresh. read more

Closed until new owners take over 11/07/2016. Hope the place is as good as it was, because it was the best. New layout will have self pay machines assisted by staff. Fast forward a year and this place IS THE BEST. Amazing auto wash machine does a great job. Staff is very responsive and professional. read more

This place is truly the bomb. They offer the most bang for your buck when it comes to a car wash with several options to choose from--they even do a monthly pass, which is a really cool concept, I just don't live close enough to take advantage of it. This place isn't run-down like a lot of car washes in the area, the guys who work here are helpful, and most importantly, my car actually gets clean. I live in Tremont and will happily drive well out of my way to get my car washed here. read more

Awesome car wash lots of wash options . Great vacuum's with air blow guns for dust . Very clean and friendly!

I can't remember the last time I drove through a car wash and didn't have to hand dry the car to keep the spots away. I got a fast, thorough wash and signed up for the unlimited club. What a value! read more

I went to the car wash in Parma. the wash was good but I was mislead to doenload something to enter a raffle. I was told to scan a code then I was to take a survey. I was NEVER told it was a raffle. I have been misled by the manager once before. I am going to cancel any more subscriptions I have with them. I was told I would get 3 months of free car washes. when I returned to collect they then said it was a raffle. misleading read more

This is the only place I will wash my vehicle. It's nice and clean. They offer 3 self wash bays, and also have an automatic car wash bay for those that don't want to do it themselves. What really separates this car wash from others is that they have one of the best auto detailing centers in the CLE area. With that, and the fact that it's in an affluent neighborhood, you won't find garbage all over the place from other people who "cleaned" their cars and missed the trash can. The staff on hand is very friendly and helpful, and will go out of their way to make sure that their equipment is functioning properly. Oh, and most importantly the change machines actually work. Can't say that about most other places. read more

Most of the vacuums don't work and there's not a coin machine to change your bills to use the power washer. The worker did hook me up with a couple coins though so that was nice read more

Great place to get your car cleaned. Friendly staff. Be prepared for long lines in the snowy winter time when cars get coated with snow, mud, and salt. Good deal on several levels of unlimited car wash per month. read more

My car was so covered in salt that I couldn't see out the windows. This place is fantastic. Drive up, use touch screen to pick what services you want; pay with cash or credit card. They do a great job. My car looks clean and I can see the road again! Veteran owned business is a plus. Support your local vets! Reasonable prices and friendly attendants read more

Had an issue with one of their shampoo brushes, and after notifying the manager on duty, I was taken care of with a complimentary wash and a handful of wash tokens. They even called me the next day to make sure my interior was okay. Best customer service experience I've had since moving here (Westlake not the car wash) read more

I don't like handing out 5 stars willy nilly unless I really think a place deserves it. When I did an online search for car washes, three came up in my area. This was the only one with positive reviews. I bought a new car this year and I want to keep her nice and clean especially in the winter with all of the salt on the road, no rust for me please! I took Pearl to Sgt's around 7pm on a weekday. I was a little confused at first if I was going in the right lane, but I figured it out. The young man waiting outside answered my questions and helped me with picking the level of car wash I needed. They take credit cards which is nice since I don't carry much cash on me. I decided to go with the Gold $15 to get the salt under my car taken care of, but they do offer a basic wash at $9. They also have monthly plans starting at $15 where you can take your car in as many times as you like. My car came out so pretty, just like the day I bought her! I would definitely come here again! read more

Sgt. Clean's Car Wash - Inside the car wash! - Car Wash Near Me - Westlake, Ohio

Terrible customer service. Before I went through the car wash I asked the attendant to please have them take extra care of the front of my car as we had been on a trip and had lots of bugs. Attendant said "we spray and they'll come off". After going through, I looked and saw there were still lots of bugs. Went around to the beginning and let the same attendant know the bugs were still there. He said "we suggest you use the bug prep before going through" while pointing to a bucket with a brush inside it over in the parking lot. 1. I wasn't I told this the first time when I asked them to take extra care of the bugs. 2. Really? I have to scrub the front of my car myself when I'm paying to have my car washed? 3. I asked the attendant if he would use the bug prep for me. (I wasn't dressed to wash a car). He pointed to the bucket and said I was welcomed to use the bug prep. He made no effort to be helpful in that regard. After he went to the office, they waved me on to enter the car wash, the second attendant sprayed my windshield. I opened my window, said I could go somewhere else and he said "ok go ahead". I said really? You don't care about keeping my business? He shrugged his shoulders. Then the assistant manager came out because he figured out there was a problem and asked If I was in neutral because the second attendant had already pushed the button to push my car through. Because I had my foot on the brake, the car didn't move. The assistant manager asked what was wrong. I explained the bug situation , the second attendant's attitude was awful and didn't care if I went somewhere else. He said he would make a note of it. How about cleaning the bugs off my car???? They don't care about keeping customers. I've been to lots of car washes that will brush the front of the car and spend more than a few seconds "spraying". Sergeant's "owned and operated by veterans" sounds great but my experience was lacking effort other than a light spray to the front of my car and windshield. I still have bug goo on the front of my car after two runs through their wash. All they needed to do to keep my business was to get the bugs off my car with no attitude. read more

I almost never leave reviews but I felt compelled in this case, as the former operators were significantly better. I don't know what Sgt Clean changed in their drive thru wash, but in the two times I've been here, my car comes out with significant chemical streaks down the doors and fenders. I had to hose my car off and re-wash the door panels and hatch when I got home. Definitely not worth the $15 that I paid and I never had this problem with the old line. read more

Called last minute to get an interior vacuum, window and mirror clearning, and mat clearning. I spoke with Jeremy. He got me in 1.5 hours later to quickly and efficiently clean my car in the detail center and remembered everything I had said to him over the phone. He did such a fantastic job, he went above and beyond the requests I made and was so kind holding doors and offering to help. He also found a ring I have been missing for over 8 years that was lost in a small hole somewhere in the car. I also got their express basic car wash and it's looking good as new. Thank you so much for such a plesant experience!!! I will return again and again, and send family and friends too! read more

This has to be the best full service and self serve car wash in Northern Ohio. They also have a pretty nice detailing shop in the back. I can't say this about other car washes in the area, all the soap and wax actually works and get dispensed at an enormous rate. The vacuums here really suck, they got all the dirt out of my car and the nozzle never came undone from the hose. This is the only place I wash my car when I don't do it at home. read more

Every time I go there I am more disappointed. Today I went for a vacuum and wash. I tried 3 vacuums and not one had suction. There was litter everywhere and 4 workers standing inside the office doing nothing. I did not get the wash. I'll go elsewhere. read more

In the past, this was our favorite car wash places on the West side, in part because of their formerly strict "no rust" policy, where they would not let cars through with rust that could potentially flake off and damage other cars. At $16 a pop for the top drive thru wash, we expect an elevated standard to go along with the elevated price. Today, the car in front of us had rust on several places, and the staff still allowed it through, even after we had alerted them to the issue. It's disappointing that they have relinquished their attention to detail to make a quick buck, so we will not be back. There's a place down the street that does $5 washes that will also take anybody, so if the express detail center is not going to have standards, we'll risk it at the $5 place. read more

I have been using the #1 Express CAR Wash and Detail center for over 10 years now. I run 2 of my black cars through the car wash tunnel and are always pleased with the results at a fair price. I am a bigger fan of their detail center. I have had great experiences with their detailing and attention to details that most of their competition overlooks. Don and Cindy Sears are good people, who employ good people and give you an excellent experience when you trust your car to their expertise. I highly recommend them. Bob Lyons read more

I took my 2007 vw in for detailing. I can't believe what I picked up. It was like a brand new car. The outside sparkled. The inside was immaculate and the people there were top notch professionals. Now I know why they were voted best in Cleveland. Outstanding! read more

Wow. Wow. Wow! I came here on the referral of a friend who has brought her car here for a basic interior cleaning. The cost of $19.99 (+$5 fur SUV trunks) is super reasonable. The guys working at this location were really friendly. I wasn't sure what to expect as my car was pretty messy (hello animal rescuer! Can't pick only dogs that don't shed!) but my goodness the staff at Sgt Clean blew my expectations out of the water! Never would I have thought my car would look and feel this good! I'm really happy with the service here and will become a regular customer. read more

#1 Express is a great car wash, the best I've ever been to. I've been going to the car wash for years. Even when they're busy, they move you thru quickly and do a great job. I just had a complete detail for the first time from them last month. I'll never let the dealer do it again. What a difference! They aren't the cheapest detailers but well worth it. Can't believe I haven't had them detail our cars before. read more

This place is great they are extremely thorough and do a great job washing my car. Also their customer service is great if there is an issue just call and ask their staff is amazing. read more

Excellent Service! The greeter was warm and personable and thoroughly the different options as well as the benefits of the monthly pass. The wash was great and left my car spotless. I will be a returning customer! read more

I took my car in to get a full detail and they drove me home and picked me up because I had no one to help me with this, WOW!! That's treating a customer like family. The detail job was outstanding, the car shines like NEW and its a 2008 Mercury Marquis, and anyone who knows about cars this thing is big. I will always have them detail my car from here out. I am very proud to drive my car now. The staff talked to me as if they knew me my whole life. A must to go to!! read more

I've been the a thousand times and the manager must have not had her coffee, she told me because of a couple rust spots and a beer cap in my truck bed I couldn't get my truck washed. Pshhh, that's ok I'll take my money else where and make sure my customers know not to use there services!! read more

Best car wash I've ever been to! Leaves our car spotless and has friendly employees:)