On October 8, 2024, I brought my UForce 1000cc to Biker's Edge in Wichita, Kansas, for dash repairs…read morethat I was explicitly told would be covered under warranty (by Logan). But instead of doing the right thing and waiting for authorization from the warranty department, they jumped ahead and did the work without approval from them or myself. Now, I'm stuck with a $260 bill because the warranty department refused to cover it. Why? Because there was only a loose nut behind the dash, and no parts were broken. So now I'm out $260 for a loose nut. This entire situation is beyond frustrating. I made it crystal clear that this needed to be covered under warranty or call me to get my approval after they had a cost for me, but they chose to do the work anyway, without confirmation--and then expected me to pay for it. And as if that wasn't enough, it took them two days to even find my warranty in the first place. This is an absolutely ridiculous way to run a business. When you take a vehicle to a dealership, they at least have the decency to check out the problem, call the warranty department, and let you know what's covered before they touch anything. But not Biker's Edge. They just do the work and stick you with the bill no matter what. It's a joke. Customers should be able to trust that warranty repairs will be handled properly, but after this, I've lost all faith in their service department. And here's the kicker--when I went to pick up my vehicle, they told me the warranty claim was denied because the warranty department wouldn't cover it. I called the warranty department myself and found out the real reason: Biker's Edge labeled the issue as an "adjustment." If they had simply told the truth--that the gear shifter was getting stuck in the steering wheel--they would have covered it as a safety issue, no problem. That was the warranty department's exact words. This isn't even about the $260 anymore. It's about the dishonest and shady business practices at Biker's Edge. From what I was told by the warranty department, they make more money when they bill the customer instead of going through the warranty process. I will never set foot in this place again. I'll happily drive an hour to another service department that actually values their customers and doesn't screw them over. Avoid Biker's Edge at all costs unless you want to get burned like I did.

Terrible bussiness. Extremely high employee turn over rate. Owner doesn't take responsibility. If…read moreyou bought a Suzuki RMZ Army Edition recently, just know Bikers Edge is trying to sell your special edition parts you were supposed to receive with your bike after warranty registration.

We went in on Tuesday 4/7 to look at leathers and helmets. Yes we don't look like we belong there…read moremaybe. The young man did not great us at the door. When I asked him loudly from the wall if a certain helmet came in a larger size he answered back from the front it did not. Then he came to the wall and said this one is a larger one right here, treating us like we don't belong. Instead of telling us we can find the sizes marked on top of the helmets . Then looking at the jackets he didn't even ask what were were looking for, didn't make suggestions nothing. We were the only ones in the shop. Then someone he knew can in and he turned all his attention that was not on us you him. I've been to other cycle gear shops that were very busy and somehow we had great service and bought our first helmets. We were looking for summer helmets and light jackets with protective gear. We were very disappointed with this interaction and will not be back.

The employee/manager was very helpful. Seems like the place has improved since my last visit.read more

Amazing service... I'd recommend Mike 1000%, extremely knowledgeable ,honest and does pay…read moreattention for small details...

I can't give this place a low enough rating. I had called them a few years ago when I seen that…read morethey had the exact bike I was looking for. I informed them that I would come in the next day and pay cash for it. The lady said that would be great. They called me back a few hours later to inform me that someone else had bought the bike. Never going yet and attempt to do business with them again. And Ive bought two bikes elsewhere since then. I only gave a star because I had to. I would not recommend this place.

Scott B I bought two bikes from Alfs they were great!…read moreI bought a 2014 streat glide from Twister city beautiful bike hopped up would fish tail on black top at 20 MPh. Had forks lowered from them and now For some piculer reason my bike lost all performance. I am extremely disappointed that this would happen at A renowned dealership! ​

I'm riding from Oklahoma to Sturgis and about 200 miles from home I noticed a leak around the oil…read morecooler. I couldn't find where it was coming from, but it wasn't too bad (just a few drips while stopped getting gas). I was still panicking though, thinking it could easily get worse if it was an oil cooler hose or fitting. I looked up the next Harley dealer on my route and found that Twister City was right on my way. I stopped in, thinking there was no way they would take time to look at it. What they did though was unheard of in the Harley dealership business, from my experience. The service manager himself started looking around and eventually pulled up the boot on the clutch cable. I thought "Why is this guy looking at the clutch cable?" but watched as he continued. He then messed with a little open ended hose on top of the transmission, and explained that a mud dauber had clogged it up which caused transmission oil to be pushed up through the clutch cable where it dripped out at the front of the engine near the oil cooler. The whole process took him about 15 seconds. He pushed the bike on into the shop and topped off the transmission oil then proceeded to make sure my tires were at the proper pressure and checked all the other standard safety items. 10 minutes or so later he pushed the bike up near the exit door and said I was ready. I asked where to go to pay my bill and they said (wait for it) "You don't owe us anything, glad to help." I was flabbergasted. It's not just about the money, I would have happily paid a lot for going from panic mode to finding out exactly what the issue was and having it fixed so quickly, as well as the additional service. They knew I was from Oklahoma and that it's highly unlikely that I'd be a regular customer, but they definitely have a fan for life. I am literally overwhelmed with appreciation for that kind of good old-fashioned helpfulness from a business; especially a Harley Davidson dealer. 5000 stars for Twister City Harley Davidson. Absolutely amazing.

We had a fantastic experience at this dealership. Purchased a new 2025 Indian pursuit dark horse…read morewith 10 miles on it. Taylor made the process so smooth and easy. We would recommend this dealership to anyone looking for a new or used bike.

I couldn't speak more highly of these guys. I had my clutch cable break on my way through Oklahoma…read moreand I patched it well enough to nurse it all the way to Wichita. While I was riding, my wife called ahead and informed them of my plight and gave them my approximate arrival time. When I arrived a parts guy and a technician were ready and available to help me, even though I arrived right at about lunch time. They got me fixed up and back on my way within an hour and were super hospitable while I was waiting! Highly recommended.

Big Dog Motorcycles started in 1994 by Sheldon Coleman (a member of the Coleman Outdoor family) is…read morethe worlds largest produces of custom motorcycles. They have a 150,00 sq ft factory in Wichita where they make 7 models in 2009. The showroom of Bigdog has models of all the bikes available with several chooses of each. They also have a parts department, which will have any part for your Bigdog and custom parts also. There is also the clothing/leather dept for you to get your Big dog apparel. Like Harley trademarked clothing, you will pay for the name. ProStreet Coyote $23,900 Mastiff $27,900 Pitbull $26,900 Wolf $35,900 Chopper Ridgeback $27,500 K-9 $28,900 Touring Bulldog $37,900 (estimated) I love the Bigdogs they are overpriced toys that I will never be able to afford. The chopper /custom motorcycle industry is in a slump and I know several people who worked for them who have been laid off lately. They are having hard times like so many businesses right now but they will ride the economy just like it was a Bigdog! http://www.bigdogmotorcycles.com/

i have owned several of these.. My 99 Pro Sport had some issues with the gas tank (liner came…read moreloose) & the paint was not the best. but they did take care of it..It was stolen in Mesa Ax in 03 (hope the SOB ROTS IN HE$$)..the replacement was a 2004 Boxer..The electronics were bad from day one, as soon as BD went to its own eletronics the company was on it's way out of business. they replaced the ECH twice then refused to stand by thier product..Sheldon is a PUNK...I did replace the system with Wire Plus and pre 96 controls (the aircraft style switches were junk) my 25k paper weight now runs. stay away from bikes built 2002 and after