If I could give zero stars, I would. My husband was hit by a drunk driver in March, and his bike…read morewas taken to Savage Cycles for repairs. It took eight months to get the motorcycle back, and when we did, the paint was done incorrectly and the bike wouldn't even turn over. We brought it back, hoping they'd make things right -- instead, it took another two months. When we finally picked it up again, the brake lights didn't work, the shift lever was placed higher than the primary cover, and the levers and grips had all been moved. The bike was still not properly repaired. The owner, Paul, was extremely unprofessional throughout the entire process. When we tried to address the issues, he became rude, dismissive, and even mocked me. He refused to let us start the bike before leaving his shop, and said he was done working on it -- despite never fixing it correctly in the first place. After months of waiting and thousands of dollars tied up in insurance repairs, we're left with a bike that still isn't right. I would never recommend Savage Cycles to anyone. Their lack of professionalism, accountability, and respect for their customers is beyond unacceptable

I took my bike (2007 VTX 1800) there for steering neck bearings installation and both forks to be…read morerebuilt. Paul and Stacy estimated the cost, kept me informed, and let me know when the job was completed. I could immediately feel the positive impact on the steering and handling of the bike. I am very happy with the quality and care I received.

I have a 2006 Kawasaki Vulcan 2000. It developed a small antifreeze leak. Due to the age of the…read moremotorcycle the Kawasaki dealership in Wichita wouldn't touch it. They suggested the cycle station and since he had worked on my 2008 Kawasaki concours years before and I was very happy with their work, I took my Vulcan there and dropped it off and the next day they called me to let me know it was done. All that was wrong was two small clamps. It was an hour labor. You have to love an honest shop. They took good care of me and my motorcycle.

Always a great experience. And fair repair costs they really know their stuff. They mainly work on…read moreimports but will still work on harley-davidsons some operations don't do major repairs on harley-davidsons

I am still wondering how I ended up so lucky as to find 316 MotorSports!! I live in Salina, very…read moreunfamiliar with Wichita, had a car I wanted to buy just needed checked out. Found through Google search & Yelp, (chose due to name just sounded grounded). They blew me away~. They were so kind to help me on such short notice then kinder still as I had to reschedule for the same day. Just amazingly knowledgeable, very courteous and friendly. They answered all of my questions and saved me a few thousand!! The price for such detailed work was pretty amazing too! Trust me they really are top notch!! Highly recommended to anyone needing a thorough inspection or work done on they're car. You guys are great!! A++++ Very honest & trustworthy!!! ++++A Thank You so much 316 Motorsports !!!

THIEFS!! Had our four wheeler for 9 months. Communication was horrible! They kept telling us they…read morehad to order more parts or they needed different tools to take something apart. They needed a fuel pump so they had me order it and send it to them for over $300. They finally called and said they couldn't figure it out that we would have to take it to a dealer. I told them we couldn't pick it up that day because my husband was working out of town, they said no problem just let them know in advance so they could get it out. It was about a month and I called to tell them we could come pick it up. They informed us that they had sold it the prior week for $300. They had our four wheeler for over 9 months but couldn't give me a month to pick it up. There reason was they have a sign on the door saying things have to be picked up within a certain time. When I dropped it off they came out and got it so I never went in or by the door to see any sign, I never signed anything saying this was told to me so we will see what the judge says. STAY AWAY!!

Great service. Customer service is excellent Frank,Donna and Dennis…read more Thank you for taking care of my 4Runner

Can't get anyone to return calls or emails. I used the number and email listed on the shop's…read morewebsite. Busy is understandable, but just plain silence likely means you wouldn't render adequate service anyway. If you're so busy you can't keep up, hire more people. If you can't hire more people, then you're just doing business wrong. If this review prompts an owner response, my only question is why did this matter more than my initial inquiry?

I started with 2 broken spokes and ended up with a broken cassette, a bicycle in the shop for…read morealmost 1 month, raised repair costs since the last time I had a similar repair, and 4 no-return calls along the way. I am now a former customer.

Found a part for my dirtbike that I couldn't find anywhere else on top of that found it at a very…read morereasonable price. It was shipped quickly with no issues.

The sales person (Simon) went above and beyond to take care of me and did a great job. His…read morecustomer service skills are top notch. I was VERY DISSATISFIED with the service department. I ordered $1700 of accessories, to be installed by the dealer. I asked for a stereo system for the batwing fairing. I explained that I do not need an iPod dock as I do not like ipods, but all I really need is FM Stereo. I was sold a Hog Tunes unit for over $500 that I was told would have the stereo built in to the back of the speaker unit and has a control box that sits on my handle bars. I was told that this unit was "self contained" When I picked up the bike (a full day after when it was promised, I found there is no FM stereo in the HogTunes unit, and that without adding an iPod or my phone (I do not trust my $600 Galaxy S4 to the 50 cent Velcro on the cheap plastic "control box") it does not produce any audio from this "self contained" unit. I attempted to speak to Hank, the installer about this and he told me "Well, that's what it is, so if you don't like it, I guess that is where we are" and then walked out of the shop away from me and went behind the building somewhere. Simon, my sales guy came out to talk to me and while we were trying to decide what to do about this Hank walked by and told us that it is time to close and he wants to leave for the weekend. I understand that mistakes are made, but it is how we address them that makes the difference. I was furious at how I was treated by Hank and how he dismissed me. It was clear that I was an inconvenience to him. I no longer trust him to install the saddlebags and sissy bar that he has backordered. I will NEVER use this place for service again. As an American Legion Rider and the web admin for 8 local ALR sites, I will make sure my experience is shared. I find it ridiculous that I paid over $500 for a 50 watt speaker that I can get online for less than $300. I can barely hear it at 60mph. I was also told that the batwing that was ordered would include the mounting hardware and the "inner shell" and would have the finished look like they do on the Vaquero or the Nomad. It did not. It only had the outer shell, leaving the inside without a dashboard. The badwing was not adjusted securely. The 4 bolts that provide adjustment were loose and I had to pull over on the side of the road to tighten them with an allen wrench to keep the batwing from knocking around as I went down the road. The installer did not offer to adjust anything or go over the operation of anything when I picked up the bike.

Went in to kick a few tires, look at prices, check the "welcome" by staff. Been riding 40+ yrs,…read morevisited a bunch of stores, reception varies a lot. JJ came over and asked if he could help. Explained my interest in bikes, how many I've owned etc. and probably bored him to tears; however he hung in there with me knowing he was probably not going to make a quick sale. We shook hands and parted OK. Before leaving I asked another (older) employee directions. He happened to be the owner with another interest, craft beer. We hit it off immediately, chatted for quite awhile over many topics, and I left with a positive feeling of my visit. Also found a 2016 bike for a good price which I'll discuss with them again.

Scott B I bought two bikes from Alfs they were great!…read moreI bought a 2014 streat glide from Twister city beautiful bike hopped up would fish tail on black top at 20 MPh. Had forks lowered from them and now For some piculer reason my bike lost all performance. I am extremely disappointed that this would happen at A renowned dealership! ​

I'm riding from Oklahoma to Sturgis and about 200 miles from home I noticed a leak around the oil…read morecooler. I couldn't find where it was coming from, but it wasn't too bad (just a few drips while stopped getting gas). I was still panicking though, thinking it could easily get worse if it was an oil cooler hose or fitting. I looked up the next Harley dealer on my route and found that Twister City was right on my way. I stopped in, thinking there was no way they would take time to look at it. What they did though was unheard of in the Harley dealership business, from my experience. The service manager himself started looking around and eventually pulled up the boot on the clutch cable. I thought "Why is this guy looking at the clutch cable?" but watched as he continued. He then messed with a little open ended hose on top of the transmission, and explained that a mud dauber had clogged it up which caused transmission oil to be pushed up through the clutch cable where it dripped out at the front of the engine near the oil cooler. The whole process took him about 15 seconds. He pushed the bike on into the shop and topped off the transmission oil then proceeded to make sure my tires were at the proper pressure and checked all the other standard safety items. 10 minutes or so later he pushed the bike up near the exit door and said I was ready. I asked where to go to pay my bill and they said (wait for it) "You don't owe us anything, glad to help." I was flabbergasted. It's not just about the money, I would have happily paid a lot for going from panic mode to finding out exactly what the issue was and having it fixed so quickly, as well as the additional service. They knew I was from Oklahoma and that it's highly unlikely that I'd be a regular customer, but they definitely have a fan for life. I am literally overwhelmed with appreciation for that kind of good old-fashioned helpfulness from a business; especially a Harley Davidson dealer. 5000 stars for Twister City Harley Davidson. Absolutely amazing.

They had the best price for the motorcycle I was looking for and called me back to tell me they had…read morea hard to find one still in a crate. Arrived after a 4+ hour drive and it was shined up, fully fueled and ready to go. Purchase process was easy and the price was what they said it was going to be. These bikes are going for several thousand over MSRP due to demand, and they had a very small dealer fee tacked onto the MSRP and that was it. Great communication leading up to me arriving, and despite me being early and waiting a bit for other buyers ahead of me, it went quick. I'd definitely buy from them again.

I brought the bike in for an oil change and agreed to a chain adjustment after declining nearly…read more$1,000 in additional recommended work. I picked the bike up and within minutes my girlfriend noticed it was much louder than normal. We stopped and discovered the exhaust mid-pipe, clamp, and springs were missing. The slip-on muffler was only being held on by the rear mounting bracket. I immediately contacted the dealership and was told they had photos showing the bike arrived with the mid-pipe installed. My girlfriend and I retraced our entire route from the dealership but never found the missing parts. The response from the service department was simply that the technician "wouldn't have had a reason to touch it." There were no photos taken after the service was completed, and I was told the camera covering the service area was not working. When I asked what they were willing to do to make the situation right, the response I received was, "Make what right?" I then spoke with the General Manager, hoping for a fresh set of eyes. Unfortunately, the conversation was disappointing. He had already made up his mind before hearing my side, repeatedly talked over me, argued with me, and ultimately refused to consider any resolution. I'm not accusing anyone of intentionally taking my parts. I'm simply stating the facts: the dealership's own intake photos show my motorcycle arrived with a complete exhaust system, and it left missing the mid-pipe, clamp, and springs. Instead of investigating or trying to work with a customer who purchased the motorcycle from them, the dealership became defensive and dismissed my concerns. Mistakes can happen. What separates a good dealership from a bad one is how they handle them. Unfortunately, my experience left me with very little confidence in this service department, and I won't be returning.