Seamless experience here over the last month. We went twice to secure an ID for my oldest daughter…read moreand the process on both Saturdays went super well. She was able to get us registered online with an appointment...we were in and out inside of 45 min each time. Aside from attempting usage of the wireless printer on site everything went super well. We ended up needing to come back two weeks later to provide additional information. Two thumbs up overall.

Make sure you have an appointment! Make sure you have your documents! Otherwise this is a…read morepleasurable DMV experience! Gone are the days of crowds, the staff is extra helpful and nice too! #enjoygoodpeople

I scheduled my appointment to renew my drivers license at the MVA website. I was able to get an…read moreappointment for the very next morning at 8:30 AM. I arrived at 8:20 and they were already about 50 people online. When the doors opened at 8:30, I clicked the check in link that was sent earlier that morning. I was seated for maybe five minutes when my number was called telling me which window to go to. The woman who helped me was pleasant, had me verify a few things on the little screen, took my picture, tested my vision, took my money and I was out out the door by 848. Unbelievable. All very, very efficient.

I was helped today by a very kind woman named Shonetta (not sure of the spelling). She was…read moreprofessional, knowledgeable and extremely helpful. It was a hassle free experience and everyone was very efficient.

I got there and It only took about 10 minutes for them to renew my license! Quick and easy! I was…read moreonly there for 20 minutes max!

I would give it -100 stars if that was an option. The African lady at the front desk, with salt and…read morepepper bob, has awful service. I think she works there for free based on how pissed she was helping everyone. Discriminating against all foreigners, but when a non foreigner came, she remembered her customer service training. I wanted to say something to her but her attitude scared me and I honestly thought she would kick me out. She threw the application at me like a frisbee, I just took a deep breath and sat down. But the lady at station 2 was amazing tho.

They are awesome and easy to deal with UNLIKE the MVA that is nothing but a pain in the A**!!!read more

Capital Tag an title is your one stop shop! I was struggling for a year trying to get my title for…read moremy truck an this company not only got my title but also got my tags in days!! Communication was awesome an they got the job done. I highly recommend this company for all your tag an title needs.

I went here to switch my title over on my car. I consulted the DMV website to look up all the…read morenecessary paperwork needed so I would only have to make ONE TRIP because the DMV is infamous for stating "everything you need" online & then stating something completely different or additional in person, resulting in multiple trips, excess time off of work/out of your day, incredible wait times & major frustration! This location is tucked inside the American Legion & is literally a folding table located in their main event room. I thought I walked into the wrong place, as did others behind me, but it's small size was super nice & it was epic to have no line! The person who assisted me was very nice & friendly ~ She's was 5 stars! And the convenience of being able to make an appointment & be seen right away ~ again 5 stars! And being located in close proximity to me ~ another 5 stars! The DMV gets only 1 star because of all the BS involved but it's not this location's fault, it's the way the DMV rolls. I had made an appointment & was confident that I had everything I needed to complete my transaction. Sure enough, I sat down & the lady said I needed another piece of information that was not listed on the website! What does that mean... It means that I could not complete my transaction! It means that I took off time/leave from work and drove somewhere unnecessarily! And it means that I now have to go back & do it all over again! Frustrating to say the least!!! BUT this location itself is 5 stars & I would highly recommend.

This is my second time visiting this location. Although I live in the mosaic and it's closest to…read morethe Vienna DMV location, I prefer to come to this location. I feel like the representatives are more helpful and don't mind taking a little time to explain things to you. Both visits were great. Not the news I wanted but I was more informed when I left. I was also given a printed form of the requirements that needed to be met.

This is the new location off of Braddock rd. It used to be located in fair oaks mall…read more The parking is spacious, and it's to the left of the retirement home. If you need to turn left to exit, I recommend going through the center to get to the light. The line starts much earlier than opening hour at 8 am. People started lining up at 7 am on the Saturday when I went. I will say coming early is always well worth it! They have 25 tellers so it goes quickly if you have all your paperwork ready. I also liked that when I did have to fill out paperwork, they kept me at the teller. She said we didn't have to leave because we are her customers, which was a different experience than the one in fair oaks where they would make you wait again if you didn't have the paperwork properly filled out.

Friendly, quick, and outstanding customer service for those who need to register or re-register…read moretheir vehicle.

The DMV on Mill Road in Alexandria was amazingly efficient. It opened at 745 AM - 15 minutes early…read moreon a Saturday morning! The check in clerk asked for materials in support of REAL ID to ensure my paperwork was in order. I was issued a ticket and waited 10 minutes to fully process the REAL ID requirements. I filled out the REAL ID application online...Jaimie pulled up my file, printed it, scanned my paperwork. Because my license was going to expire next year, she asked if I wanted to renew early. Jaimie had me out of the DMV by 835 AM and saved me another trip to the DMV next year. Best DMV experience EVER! Robin

This DMV exceeded all my expectations. They were efficient, kind, and I didn't have to wait (note:…read moreI had filled out forms at home and brought them with). I completed in 15 minutes a task I thought would take 3 weeks.

I had a very frustrating experience at this DMV location and feel the situation could have been…read moreresolved much earlier if staff had simply taken the time to listen. Months ago I came to this same DMV location to update my address. At that time, a staff member told me that my vehicle registration address could not be updated until my driver's license address was updated. I followed those instructions and later renewed my vehicle registration online. However, my new registration and decals never arrived in the mail. When I came back to the DMV to investigate the issue, a teller initially tried to charge me a replacement fee without actually looking into the underlying problem. After explaining the situation and speaking with a manager, I was told the issue was my fault for not updating my address, even though I had previously tried to resolve this at the same location and followed the instructions given to me by staff. After waiting a significant amount of time and explaining the situation multiple times, another teller finally looked deeper into the system and discovered that two separate DMV customer accounts had been created for me. My driver's license record and my vehicle registration were attached to different profiles, which caused my address update not to apply correctly and likely contributed to the registration not being sent to the correct place. Because of this, I had to spend a long time waiting at the DMV while the issue was investigated and corrected, time that could have been avoided if someone had simply taken the time to listen and check the system earlier. I do appreciate the teller who ultimately identified the duplicate account issue and helped correct it. However, the overall experience was unnecessarily stressful and time-consuming due to poor communication and lack of initial investigation. I hope this feedback helps improve the process so future customers do not have to spend hours resolving an issue that could have been prevented. The woman who made this most difficult was sitting at window number six with long dark hair either Spanish/Indian it is around 2:11 PM on3/11/26. She did not care to hear anything regarding and was very rude/nasty attitude.

I'm happy to report a 5 star experience today at the DMV!! Appointments are required for this…read morelocation and they only offer select services so check the website to see if this location is right for you! I arrived 5 minutes before my appointment, checked in and was told to wait. At exactly my appointment time I was allowed to head upstairs. Once there, I was helped immediately (no lines!). I needed to get the title for my vehicle and came prepared with all forms already filled out. The gentleman that helped me was the definition of competent and I was out of there in minutes. I hope they keep this new appointment system, it made for a much nicer DMV experience.

I moved to Maryland from Virginia a couple of months ago and I needed an Emissions Inspection. When…read moreI went to the MVA website it told me there were 2 locations near me. I went to this one and it said there was about a 9 minute wait time. This was around 11am on a Saturday. The process was very smooth. I am surprised the state of Virginia doesn't have this. Such an efficient drive-thru emissions inspection. I got in line, once I got to the booth they asked for my MVA emissions request, they put a sensor for the gas cap test, I stepped out for like 3 minutes to pay while they did an OBD test, then given a print out and done. I was out in fifteen minutes, I was expecting at least half an hour.

The workers were courteous and efficient and did an excellent job in keeping the line moving in an…read moreorderly fashion. I visited there on Thursday around 1pm and the group was so good, I took my other car there on Friday. Very refreshing to have such great customer service. Each worker deserves five stars!