Our miracle baby was welcomed to this world all thanks to this group. Office experience was smooth…read moreand well mannered. Our care was for IVF treatment. Highly professional and great to work with. We plan to try again for two more and already have our embryos stored and ready to go. They provided a simple honest opinion for best options and left it up to us on what we wanted. I cannot recommend this group enough. Thank you Hart team!

It took us 3 months to complete to registration process, get our records and get an appointment. We…read morechose to go to the Kingwood office even though it's much further for us since we live near the Woodlands bc it was available first. We were never offered a virtual appointment nor told they had a policy about not bringing children which they do have come to find out but only because it's the doctor's preference not for any covid related factors. The day prior to our appointment we get a voicemail bc my wife is working and I return the call. I tell the receptionist that I'm returning a call to confirm our appointment tomorrow and she replies she's not sure who called me or why and that her computer is slow so she will have to try to look it up. I reiterated that it was to confirm our appointment tomorrow. She confirms the location and time and I confirm the cost. The next day we arrive at the appointment, my wife and I and our toddler (in a stroller). We check in. She takes all of our temps. We go in with the nurse she does weight and blood pressure and says she's going to go see if the doctor is ready. So the nurse comes back and says the doctor is ready (there's is literally no one else there) and she says the doctor would like it if the baby can wait in the waiting room and insinuating that I need to go too. So I'm disappointed and tell her since there's no one here we can surely sit 6 ft apart. So she goes and comes back and says the doctor wants to reschedule. At this point I'm pissed bc we waited 3 months for the appointment, my wife had to take time off from work, we drove almost an hour for it. I explain that having a family is a family decision that we both want to hear the options and make decisions. But there's no explanation or alternative solution so we left. I was fuming. Dr. Roach ended up emailing us (see attached). I replied "Dear Dr. Roach, We are so disappointed and upset with how today occurred. I, Gabrielle, returned a call to your office yesterday to confirm the appointment today, to which the person I spoke to had no idea who had called me or what for and seemed confused even though I stated when she answered I was returning a call to confirm an appointment for tomorrow. During this time she confirmed the time and location of Kingwood...no further instructions were given regarding not being able to bring our young child nor did your receptionist seemed concerned when we walked in today. As you can imagine family planning for married couple is a mutual discussion and we want to both hear our options and make decisions together. So for us attend this appointment together and then not allow me (Gabrielle) because you think our child will be disruptive or have concern for health is unacceptable. The fact the there was no offering of an immediate alternative option is baffling to me. There was no one else in your office and we could have all sat more than 6 ft apart, our child could have worn a mask but no one asked. We were tossed aside like trash. With that said had our child exposed us to anything we would have likely already been exposed as well or vice versa so the risk to you from our child is no great than it would be with us. I don't understand the audicity you have to offer a virtual visit now, after we were never given an option for a virtual visit to begin with especially given are preferred location is the Woodlands since we live in Spring and only now being given that option. We could have done a virtual visit while sitting in your waiting room but instead we were asked to reschedule after taking time from our jobs and other responsibilities and driving nearly an hour to get to this appointment. So I won't apologize for being upset at the outcome. This appointment took us 3 months to get, 3 MONTHS! Time wasted during our journey to conceive due to the failure of your office in getting our records, to never being followed up with (I have not received one call from your office other than the initial call to inquire) and then this in which your office failed to provide us with expectations for the appointment, because had we known in advance that our child was not permitted we would have gotten a sitter but not once was this mentioned or is it noted on your website. We no longer want to proceed with your office. Please remove our records, there is no need to reschedule. We will be seeking out a more professional office and making sure our friends in the LGBT community don't make the same mistake." We felt disregarded and I wouldn't waste your time with the office bc they certainly don't care for your time.