I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

Very good doctor. Personal is very attentive and empathetic with your complaints. Available…read morewhenever is needed.

People that got here after me are leaving before me, I've been here for 3 hours now. It wouldn't be…read morethe first time they skipped over me. Great doctor, staff just doesn't know how to book patients accordingly

I've been coming here for years and always have a great experience. The optometrist is super…read morefriendly and patient with you. Really takes the time to be thorough. The staff is also the best. Very kind and usually always answer pretty quickly! Definitely recommend going as a patient but don't recommend bringing others to wait with you because it gets pretty crowded in there.

We had a very bad experience here. Let me tell you the facts…read more My daughter broke her glasses. She had gotten them at this place and they had a file for my daughter since they eye Dr. George P. Amegin refers us to this place. I guess it's like a one stop shop. My wife wen to the place at 2 pm. And the place was closed. Mi wife called before going to ensure they were open. She was told that yes they would be open until 5. My wife goes and the place was closed. There was people inside but they wouldn't open. My wife called and no answer then she called another location and they called that place again and was told they closed early. There was no sign! Mi wife finally gets to get them there and mi daughter gets her eye exam and orders her glasses. And was told that they would be ready today Friday. Friday came and she got a call from a gentleman that they were ready. Mi wife asked until what time will you be there. It was 2 pm at the time. He answered 4 pm. Mi wife was 45 minutes away and my daughter had 4 days without glasses and she decided to go pick them up. When she gets there at 3pm the door was locked!!! She was outside the building for 30 minutes!! People staring at her! Not answering the phone. She was called, she did everything right and this people lack professionalism. More customers arrived with appointments and the same thing the other person drove from Rio Grande!! When the person answered the door he was condescending to the customers. I wasn't there... I wish I had been. We will NEVER GO HERE AGAIN! EVER!! Before you go there look at the reviews!! We didn't... shame on me.

Worst customer service experience. Would not give frames with options insurance covered in full…read more Diana stated it was because she would lose money on what insurance reimbursed her, even though 1) they were part of the insurance network and 2) had agreed to do so the day before. Called Superior Vision insurance with Diana with me. The insurance agent told Diana she was wrong and needed to honor the "covered in full". Diana refused. Insurance is opening an investigation. I am filing a complaint with the BBB and any other entities I can. I also found out today they didn't apply the options to the lenses last year which they told my wife they would. Frauds and cheats. Sadly, they claim to be Christian and yet act this way. Stay away. Far, far away.

Dr. Chang is great. The four stars are for her. She is very thorough, experienced, personable,…read morelistens to you, communicates well, has patience with her patients, doesn't rush you as she goes through the eye exam ("Which is better: one or two?, Three or four?" Etc.). My family all agrees she is the best in the area for eye exams. One family member had a hard time with contact lenses and Dr. Chang was great working with her. The lady who did the screening and initial testing for glaucoma, etc., was also very friendly and thorough. The ladies at the reception however could use a refresher on customer service. They did not greet me or others I noticed as we arrived. They looked like they really didn't want to be there or help. Perhaps I just caught them at a bad time. The day I went the office could have been managed better. While I had an appointment for 1 PM and arrived 15 minutes prior, I did a lot of waiting. They took me back on time, but it was 3 PM before I got out. The frames are all name brand and expensive, not well organized. If you're in a hurry, you might want to go somewhere else. However I felt it was worth the wait and the lack of professionalism from the front desk to be seen by Dr. Chang. I have tried several other places in town over the last 18 years. Some others have nicer looking buildings and perky people, but she is the best I have found. Prices are reasonable too, and some insurance is accepted. I do recommend Nolana Eye Center for eye exams but I go elsewhere to actually buy my glasses. The office is part of an older strip mall. Rather dated, a little dark with wood paneling. There is a private parking lot and it's in a great location on Nolana Ave.

Everyone in the office was friendly and I was seen quickly. The eye exam was thorough as well.read more

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.