Shake Shack Covent Garden
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SHAKE SHACK COVENT GARDEN ATMOSPHERE
Recommended Reviews - Shake Shack Covent Garden
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Coming from NYC, this was still super tasty! After an evening of drinks, we went for a burger lunch. Ordered the shack burger with fries, and a fifty/fifty. The ordering system was a bit neat. Order in the front, grab the buzzer and walk to the back! They have seats within the Covent garden area. Service workers do wipe it down, which I super appreciate. The burger was not greasy and had a good balance of tomato, lettuce, and cheese. Crinkle cut fries were crispy as usual.

Double shack burger with fries 10/10- the absolute best way to end any night. Shake shack closing at 3 am is literally a gift. This burger is loaded and packs in so much flavor within every bite. Honestly the fries are normally so good but this time they were a bit on the lukewarm side, however still tasted amazing

Yes, it was easier to get to this Shake Shack than any in the US for me at this time. I just watched the video about the 7 hour wait in NY and know how much my mom loves a good burger, so when we found this in Covent Garden it was a go. The line was short. My mom loves frozen custard too but we were not able to get any because we were full! I ordered a plain hamburger with lettuce, tomato and onion. My mom got a cheeseburger and fries. We both ordered ICED TEA with EXTRA ICE and we were sooooo happy to see iced tea on the menu. We both did not get the shack sauce. The flavor was delicious and it was worth the stop. I will eat here again when I come across one in the US, but in this case, I got Scottish beef so that makes it extra cool!

We had been waiting for Shake Shack to open for some time now and finally we feasted! It is very exciting to have both Five Guys and Shake Shack open in London and in the same area. We have tried various Shake Shack NYC locations as well as Dubai so there was much anticipation for this new opening. Burger tasted the same as always with a juicy patty and soft squishy bun. We went on a Sunday and had the blueberry coffee cake custard special. The custard was quite good and not as sweet as some of the other flavors/concretes we have had previously. Queues look long but the line actually moves along quite quickly.

Shake Shack is legit. It's burgers are above Five Guys, and possibly above the beloved In & Out. I realize that I just upset the majority of you, but the burger here is solid. The beef is perfectly cooked and seasoned. The bun is toasted and does its job of holding everything together. No excess sauces get in the way of this burger. I ordered the burger with fried onions in their ale sauce. Sounds a bit strange, but I liked the toppings over the plain burger that my buddy ordered. The fries are not quite at Five Guys level. They were cooked crunchy and crisp with the right amount of seasoning, but didn't have the meatiness of the perfect Five Guys fry. Overall, this place would be a go to place if there were one in SJ. When you get the opportunity to frequent one of their locations go for it! You've heard about them so go try it for yourself and see if it holds up to your favorite burger.

Came here on a Wednesday and didn't have to wait on line at all! I love Shake Shack in the US so I was ecstatic to see one here in London. We walked directly up to the counter and ordered our Shack Burgers. We got our pagers and went out to the eating area outside the restaurant. We were greeted by more employees who got us ketchup and mayonnaise. Once our pagers started to buzz we went and got our food. The fries were spot on. They tasted just like the US ones. The burger was pretty damn good but the beef and bun tasted just a littttle bit different. The bun wasn't as greasy or buttery and the meat wasn't as soft. Other than that, I was more than satisfied. It was my first burger in London and I wouldn't have it any other way.

Shake Shack has finally arrived in London and I made sure to get there at 10AM on opening day. Luckily it wasn't too crowded and I got a couple of freebies while waiting in line. There were about a million people working, but all the staff members I encountered were on their A game. Everyone was nice and friendly which made my friends and I feel right at home. As for the food, I ordered a Shack Stack - a combination of their Shake burger + Shroom burger. The burger was cooked perfectly, just needed a bit of ketchup to make the taste pop. I also got a Concrete Strawberry and Banana Graham Cracker Custardy goodness (That's not the name, but maybe it should be!). Overall a delicious meal and an enjoyable time. Shake Shack at Covent Garden is huge and I think they are going to do very well at this location. It's open and airy and is right in the center of it all. Good burgers, amazing shakes, friendly staff... sounds like a winning combination to me.

Overhyped, overpriced and over-it. Apologies in advance for the long one... I've looked forward to trying Shake Shack for weeks and as a result fell completely for the hype. Having been past Covent Garden a few times in the past few weeks, once thing has become a regular feature of the centre square. A queue at Shake Shack. So it should be good right? Wrong. The queue wasn't too bad on Tuesday evening a few weeks after opening. It only took 20 minutes or so to get to the till, and sadly things from there on went downhill. Whilst the staff are certainly pleasant enough, the management is dire. As a non-beef eater I expected ShakeShack to be willing to cater to this by replacing the Beef hotdog in their signature Shack-cago Dog meal to a pork one. I mean if McDonald's can have a completely modular menu, why can't Shake Shack be accommodating I thought. But no, it's impossible. Know this. Switching out a beef sausage for a pork one is impossible. Laughably, I was told that I could order a plain sausage in bread and add all the ingredients of the Shack-cago Dog as; get this "Extras" in separate containers, at at likely cost of double whatever the Shack-cago Dog costs, and I'd have to construct this myself. Such PR is just priceless and embarassing. So I decided to spare their blushes and order a Shackmeister Sausage. From the puzzled look on the managers face it appears I asked a question that had never been asked before. I can't imagine anyone has asked if their meat is Halal. I certaintly wouldn't bother. Just assume NO is the word. You're given a buzzer after ordering and service is slowww. No joke, the food here is easier to make than McDonald's, however the kitchen is inefficiently run. A sausage in bread covered in squeezy tube cheese and fried onions should not take 15 minutes or so. To make things worse, a friends meal was given to him without his shake with the promise his shake would follow. 10 minutes later, no shake. He went to get it. 10 minutes after getting up to find it, he arrived with his shake. Teething problems as a new restaurant? HOW, when they don't even customise orders in the slightest??!! A robot could make this food... Onto the food. The only things worth coming here for were the fries which were the right side of crispy and the peanut butter shake. Avoid the hot-dogs. A student cooking at 3am could produce more exciting fare. It's essentially hot-dog bread with a cumberland sausage in it topped with cheese and crispy onions if you so wish. Disappointing to the max. The shake was tasty, but far too small for the price. To be fair I heard better things about the burgers, so stick to beef if you can. Oh btw, the pork is from a rare breed of pig. Yay, that makes it alright! So essentially Byron and GBK which aren't even close to my favourite places have nothing to fear. Sure Shake Shack will get consistent football based on it's prime location but after the hype dies down, they're sure to struggle to fill those many many tables they have. No value for money, cheap overpriced rubbish non-beef options, no toppings for hotdogs, tiny portions...just save your time and money...

To me, Shake Shack is pure hype, and over expensive hype at that! It is just a tad above McDonalds. I think because it has come from across the pond; NYC, people think it's ok to queue like a fool! and pay a small fortune for Mediocre burger and chips. It's fast food, that's all. Fries with fake cheese sauce, tiny hot dog! And a beer, was around £14..burger was flat and just had no life or filling to it! No no no. I won't be drawn into this game. Service was fine, but not even that will get me back.

So this last week seems to have turned into an unofficial and unplanned mission to find the best burger in London. Now I've always had burgers on the brain and last weeks visit to Tommi's set the bar pretty damn high, but whilst walking through Covent Garden last night, a lightbulb moment occurred when I thought "I really must try this shake shack that everyone's talking about at the moment" From what I hear were chaotic scenes of incredible bovine demand upon opening, last night's queues were tame in comparison although on a wind and rain swept Tuesday evening, I still had to wait at least 10 minutes just to get in the door. Once in it was rapid and easy to order, with a further 5 minute wait afterwards to collect my order. My choices were the double shake burger, regular fries (the cheese sauce just looked a little bit too funky for my liking) and a pint of the exclusively brewed for Shake Shack beer from Brooklyn brewery. Some quick points about what I thought: 1. The burger was freaking amazing - literally one of the best I've ever had. As good as In'n'Out in the States? I don't know but it sure would be fun to do a blind taste test sometime soon! 2. The chips were really not to my liking at all, maybe the cheese sauce I avoided disguises them but they reminded me of the sort of McCains crinkle cut french fries my mum used to buy a sack of for £1. Dry and tasteless, this was like putting a clapped out old banger next to a Ferrari. 3. Brooklyn beer FTW - everything they do I love so much. This beer was a little less malty than their normal brew so went perfectly well with the burger and fries. If you like good beer don't miss out. They also seemed to do a good range of other craft beers and was nice to see Thornbridge's Jaipur making an appearance in their bottle fridge. So a fairly successful visit in the end, my only other comment is that for the most basic burger, basic fries and a pint, I found £14.50 pretty steep. Maybe we're now in an era of post-fast food where places like Meat Liquor have beaten down the door and people are willing to pay more. Judging by the popularity of this branch, they're not going to have any shortage of people handing over their hard earned cash any time soon and I'll likely be one of them!

This was the first Shake Shack I've ever been to. As a California girl, I will always have a special place in my heart for In n Out. Unfortunately, Shake Shack's burgers are not worth the wait, nor the hype. My vegetarian friend did like their veggie burger though. However, their shakes are amazing! They are frozen custard style so they're extra thick and creamy. I love their rotating flavors. I've tried the vanilla, black & white, and the mint chocolate at the London location. It's really expensive for something American, so I would save my money for something unique to London.
4 months ago
There were two chicken burgers available: over was spicy and the other was not. I ordered the non-spicy over but was served the spicy one. Additionally, the burger was quite small but cost £10.45. Service was acceptable but some members of staff were in my opinion overly insistent. Ambiance was calm, there was even an opera singer in the background in another part of Covent Garden, which was heard throughout the meal. read more
The reality is this is basically one of those corporate American burger bars, though the name suggests that it is more to do with milkshakes than burgers. Then again, pretty much everything in the states ends up producing a burger. It certainly isn't one of those hip places, but it still came across as pretty popular. read more
8 months ago
My friend ordered a meal and we sat outside on the patio. They told us to leave since 3 of us were not eating. This is appalling especially since I've been a shake shack customer for years and have never had such an awful encounter with an employee. Do skip out on this location:( read more
Coming from NYC, this was still super tasty! After an evening of drinks, we went for a burger lunch. Ordered the shack burger with fries, and a fifty/fifty. The ordering system was a bit neat. Order in the front, grab the buzzer and walk to the back! They have seats within the Covent garden area. Service workers do wipe it down, which I super appreciate. The burger was not greasy and had a good balance of tomato, lettuce, and cheese. Crinkle cut fries were crispy as usual. read more
1 year ago
The service was bonkers I waited at least 30 minutes just for a burger and it was incredibly exspensice unlike others in the area.
Double shack burger with fries 10/10- the absolute best way to end any night. Shake shack closing at 3 am is literally a gift. This burger is loaded and packs in so much flavor within every bite. Honestly the fries are normally so good but this time they were a bit on the lukewarm side, however still tasted amazing read more
Sometimes you just crave the taste of shake shack's American burger and shake shack consistently delivers. Nothing special and just your standard shake shake. Pricey as usual, but definitely satisfies the American burger craving. read more
6 years ago
£60 for 3 burgers, 3 fries and 3 milkshakes! Nothing special TBH. Fries were your standard crinkle chips, no seasoning, nothing special. Burger was good TBH,very juicy in a sweet brioche bun. Milkshakes stood out as great,very sweet and creamy. Good for a one off but probably would go again read more
Yes, it was easier to get to this Shake Shack than any in the US for me at this time. I just watched the video about the 7 hour wait in NY and know how much my mom loves a good burger, so when we found this in Covent Garden it was a go. The line was short. My mom loves frozen custard too but we were not able to get any because we were full! I ordered a plain hamburger with lettuce, tomato and onion. My mom got a cheeseburger and fries. We both ordered ICED TEA with EXTRA ICE and we were sooooo happy to see iced tea on the menu. We both did not get the shack sauce. The flavor was delicious and it was worth the stop. I will eat here again when I come across one in the US, but in this case, I got Scottish beef so that makes it extra cool! read more
You would not expect it initially, but be prepared for a long wait for picking up your food... Coming from New York, Shake Shack is a staple that is usually something you can not go wrong with. The food came out soo dry... pretty sad about the turnout here read more
4 years ago
If you've had Shake Shack in America, you'll be disappointed by this. The quality is pretty poor in comparison. The wait for food was at least 30 minutes and there weren't many places to sit to eat. If you do find a spot, you need to have your hands over your food attentively at all times because the pigeons nearby are absolutely fearless and will try to steal your food at any chance they get. Overall, not a horrible stop if you're in Covent Garden ... but you could do a lot better elsewhere. read more
13 years ago
We had been waiting for Shake Shack to open for some time now and finally we feasted! It is very exciting to have both Five Guys and Shake Shack open in London and in the same area. We have tried various Shake Shack NYC locations as well as Dubai so there was much anticipation for this new opening. Burger tasted the same as always with a juicy patty and soft squishy bun. We went on a Sunday and had the blueberry coffee cake custard special. The custard was quite good and not as sweet as some of the other flavors/concretes we have had previously. Queues look long but the line actually moves along quite quickly. read more
Shake Shack is legit. It's burgers are above Five Guys, and possibly above the beloved In & Out. I realize that I just upset the majority of you, but the burger here is solid. The beef is perfectly cooked and seasoned. The bun is toasted and does its job of holding everything together. No excess sauces get in the way of this burger. I ordered the burger with fried onions in their ale sauce. Sounds a bit strange, but I liked the toppings over the plain burger that my buddy ordered. The fries are not quite at Five Guys level. They were cooked crunchy and crisp with the right amount of seasoning, but didn't have the meatiness of the perfect Five Guys fry. Overall, this place would be a go to place if there were one in SJ. When you get the opportunity to frequent one of their locations go for it! You've heard about them so go try it for yourself and see if it holds up to your favorite burger. read more
9 years ago
Came here on a Wednesday and didn't have to wait on line at all! I love Shake Shack in the US so I was ecstatic to see one here in London. We walked directly up to the counter and ordered our Shack Burgers. We got our pagers and went out to the eating area outside the restaurant. We were greeted by more employees who got us ketchup and mayonnaise. Once our pagers started to buzz we went and got our food. The fries were spot on. They tasted just like the US ones. The burger was pretty damn good but the beef and bun tasted just a littttle bit different. The bun wasn't as greasy or buttery and the meat wasn't as soft. Other than that, I was more than satisfied. It was my first burger in London and I wouldn't have it any other way. read more
Shake Shack has finally arrived in London and I made sure to get there at 10AM on opening day. Luckily it wasn't too crowded and I got a couple of freebies while waiting in line. There were about a million people working, but all the staff members I encountered were on their A game. Everyone was nice and friendly which made my friends and I feel right at home. As for the food, I ordered a Shack Stack - a combination of their Shake burger + Shroom burger. The burger was cooked perfectly, just needed a bit of ketchup to make the taste pop. I also got a Concrete Strawberry and Banana Graham Cracker Custardy goodness (That's not the name, but maybe it should be!). Overall a delicious meal and an enjoyable time. Shake Shack at Covent Garden is huge and I think they are going to do very well at this location. It's open and airy and is right in the center of it all. Good burgers, amazing shakes, friendly staff... sounds like a winning combination to me. read more
13 years ago
Overhyped, overpriced and over-it. Apologies in advance for the long one... I've looked forward to trying Shake Shack for weeks and as a result fell completely for the hype. Having been past Covent Garden a few times in the past few weeks, once thing has become a regular feature of the centre square. A queue at Shake Shack. So it should be good right? Wrong. The queue wasn't too bad on Tuesday evening a few weeks after opening. It only took 20 minutes or so to get to the till, and sadly things from there on went downhill. Whilst the staff are certainly pleasant enough, the management is dire. As a non-beef eater I expected ShakeShack to be willing to cater to this by replacing the Beef hotdog in their signature Shack-cago Dog meal to a pork one. I mean if McDonald's can have a completely modular menu, why can't Shake Shack be accommodating I thought. But no, it's impossible. Know this. Switching out a beef sausage for a pork one is impossible. Laughably, I was told that I could order a plain sausage in bread and add all the ingredients of the Shack-cago Dog as; get this "Extras" in separate containers, at at likely cost of double whatever the Shack-cago Dog costs, and I'd have to construct this myself. Such PR is just priceless and embarassing. So I decided to spare their blushes and order a Shackmeister Sausage. From the puzzled look on the managers face it appears I asked a question that had never been asked before. I can't imagine anyone has asked if their meat is Halal. I certaintly wouldn't bother. Just assume NO is the word. You're given a buzzer after ordering and service is slowww. No joke, the food here is easier to make than McDonald's, however the kitchen is inefficiently run. A sausage in bread covered in squeezy tube cheese and fried onions should not take 15 minutes or so. To make things worse, a friends meal was given to him without his shake with the promise his shake would follow. 10 minutes later, no shake. He went to get it. 10 minutes after getting up to find it, he arrived with his shake. Teething problems as a new restaurant? HOW, when they don't even customise orders in the slightest??!! A robot could make this food... Onto the food. The only things worth coming here for were the fries which were the right side of crispy and the peanut butter shake. Avoid the hot-dogs. A student cooking at 3am could produce more exciting fare. It's essentially hot-dog bread with a cumberland sausage in it topped with cheese and crispy onions if you so wish. Disappointing to the max. The shake was tasty, but far too small for the price. To be fair I heard better things about the burgers, so stick to beef if you can. Oh btw, the pork is from a rare breed of pig. Yay, that makes it alright! So essentially Byron and GBK which aren't even close to my favourite places have nothing to fear. Sure Shake Shack will get consistent football based on it's prime location but after the hype dies down, they're sure to struggle to fill those many many tables they have. No value for money, cheap overpriced rubbish non-beef options, no toppings for hotdogs, tiny portions...just save your time and money... read more
13 years ago
To me, Shake Shack is pure hype, and over expensive hype at that! It is just a tad above McDonalds. I think because it has come from across the pond; NYC, people think it's ok to queue like a fool! and pay a small fortune for Mediocre burger and chips. It's fast food, that's all. Fries with fake cheese sauce, tiny hot dog! And a beer, was around £14..burger was flat and just had no life or filling to it! No no no. I won't be drawn into this game. Service was fine, but not even that will get me back. read more
So this last week seems to have turned into an unofficial and unplanned mission to find the best burger in London. Now I've always had burgers on the brain and last weeks visit to Tommi's set the bar pretty damn high, but whilst walking through Covent Garden last night, a lightbulb moment occurred when I thought "I really must try this shake shack that everyone's talking about at the moment" From what I hear were chaotic scenes of incredible bovine demand upon opening, last night's queues were tame in comparison although on a wind and rain swept Tuesday evening, I still had to wait at least 10 minutes just to get in the door. Once in it was rapid and easy to order, with a further 5 minute wait afterwards to collect my order. My choices were the double shake burger, regular fries (the cheese sauce just looked a little bit too funky for my liking) and a pint of the exclusively brewed for Shake Shack beer from Brooklyn brewery. Some quick points about what I thought: 1. The burger was freaking amazing - literally one of the best I've ever had. As good as In'n'Out in the States? I don't know but it sure would be fun to do a blind taste test sometime soon! 2. The chips were really not to my liking at all, maybe the cheese sauce I avoided disguises them but they reminded me of the sort of McCains crinkle cut french fries my mum used to buy a sack of for £1. Dry and tasteless, this was like putting a clapped out old banger next to a Ferrari. 3. Brooklyn beer FTW - everything they do I love so much. This beer was a little less malty than their normal brew so went perfectly well with the burger and fries. If you like good beer don't miss out. They also seemed to do a good range of other craft beers and was nice to see Thornbridge's Jaipur making an appearance in their bottle fridge. So a fairly successful visit in the end, my only other comment is that for the most basic burger, basic fries and a pint, I found £14.50 pretty steep. Maybe we're now in an era of post-fast food where places like Meat Liquor have beaten down the door and people are willing to pay more. Judging by the popularity of this branch, they're not going to have any shortage of people handing over their hard earned cash any time soon and I'll likely be one of them! read more
This was the first Shake Shack I've ever been to. As a California girl, I will always have a special place in my heart for In n Out. Unfortunately, Shake Shack's burgers are not worth the wait, nor the hype. My vegetarian friend did like their veggie burger though. However, their shakes are amazing! They are frozen custard style so they're extra thick and creamy. I love their rotating flavors. I've tried the vanilla, black & white, and the mint chocolate at the London location. It's really expensive for something American, so I would save my money for something unique to London. read more
10 years ago
We were in the area for a Yelp-related event and looked for a place to have lunch after. I was surprised to learn this New York establishment opened locations in England..before the West Coast. No bother, though. We were excited to have a bite of our favorite East Coast burgers. Despite the masses of people, the location seemed a bit inconspicuous and it was hard to tell were the queues started and ended from the way it is set up. Nearly all Shake Shacks I've been to (stateside at least) always have crowds; this one is no different. That of course is to be expected for a place as busy as Covent Garden. It's so busy, though, that there is even a separate queue for the designated seating areas. Go with someone, so one of you can stand in the food queue and the other can wait for a proper seat inside. Otherwise, you may be stuck on the outer edges having to fight off pigeons scavenging the adjacent leftover trays as we did! Once the food was finally ready and we dug in, I realized that this was not the same food I'd salivated over before. My burger patty was slightly dry, definitely not the level of juicy goodness familiar to many Shack Stack lovers. I didn't think I would have to give any Shake Shack less than four stars (since my first visit in Vegas), but a few things could have been improved. 3.5 on the food and experience. read more
I feel like a bit of a traitor for throwing down a three star at Shake Shack but I can't honestly pop it into that 4-5 range just yet. I think part of my problem was that for the past 24 hours, I had been told multiple times, by multiple people that it was "the best!"... so when it was just kinda good, it felt a little disappointing. Don't get me wrong, it's a good burger, but the best, it is not. I took down the burger with beef, cheese and the fried portobello mushroom. The burger was nice, and the cheese was plenty but the mushroom didn't do it for me. I usually adore portobello mushroom, and though it was an interesting edition, it didn't seem to fit with the cheddar/beef combo. It wasn't anything particularly special. However, they have root beer floats, so they must be awesome and I will likely try them again. I think i'd stick to a classic cheese/bacon combo next time around. The one HUGE tip of the hat? These folks know how to work through a crowd efficiently! High fives all around to the service team. read more
My first experience with Shake Shack was in Boston, so when I heard they had opened in London I just had to eat there when I was visiting London. They have a very good arrangement with ordering and then you will get a beeper thing that will flash and vibrate when your order is ready. I ordered the Shroom burger which is THE BOMB, its: crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce. And of course I had to add cheese fries and top it up with a beer. My sister ordered the Smoke Shack: Cheeseburger topped with all-natural applewood smoked bacon, chopped cherry pepper, ShackSauce. We don't recommend this one; it was a so so burger. The staff here is very helpful and they carried our order from the counter to our table outside when we handed in our beeper thing. I would definitely recommend this place for burger lovers. read more
Can a burger ever be a bad thing? I'm not sure it can be to be honest! For an after work treat myself and a few colleges decided we would visit Shake Shack in Covent Garden. The first thing you notice about this place is that it is packed! When we arrived the queue was out the door but did seem to be going down quite quickly, we checked out the menu while queueing up and waited our turn to be served. After a five minute wait we were at the front and ready to place our order, I went for the smoke shack which was a smoked bacon burger with some fries. Both the burger and fries were excellent, fresh bread, crispy fries and great tasting patty, The only thing that let this place down for me was the small inside eating area. We needed to sit outside as it was so busy....after a day working outdoors a warm place to eat would have been pretty amazing. Overall this was a great burger experience but given how crazy busy this place is I think they need some outdoor heaters or a larger indoor space for people to eat. If you are looking for a takeaway burger fix this would be a perfect option! read more
11 years ago
It was February when I went and it looked quite busy. Also stood at the wrong side of the place, but luckily there was a friendly guy there overlooking the seating area and explained how it worked. The entrance was on the outside of the building and there was a big queu which was not very nice as it was freezing (the reason why I was stood inside looking for the entrance). But I heard so many good things about it that I decided to wait. After a long wait I managed to put in my order: cheeseburger, cheese fries and lemonade. Because it was so cold my food already lost it's warmth by the time I sat down and it looked like someone drove over it in a big car. However, it tasted delicious. So I would advise you to go there in summer, when not in a rush, and just close your eyes when you start eating read more
13 years ago
Everything I hoped it would be! I have been wanting to try Shake Shack for a while so when I heard they were opening in London I dribbled everywhere. Was lucky enough to try out their food today and I can honestly say that Shake Shack know how to make a burger. The bun was the perfect kind of soft. The meat was the perfect temperature and texture. The sauce was like the sauce of life. Long live Shake Shack. It's not even open yet but I know I'll be back many times! read more
I loved Shake Shack having tried it in the U.S., but I've gotta say, the U.K. branch just isn't doing it for me! The seating situation is awful, with three separate areas belonging to Shake Shack dotted around Covent Garden that are not immediately obvious or easy to identify. There have staff sort of managing these areas. I say sort of as they aren't exactly there to greet/seat you, they just seem to floating around, clearing trays form tables, telling the odd group of people where to sit. The way this restaurant works is you queue up, you order and pay, and are given a little remote buzzer that you take with you. When your order is ready, your buzzer will flash and you need to return to the collection point to collect your food, and bring it to your table (if you have been lucky enough to secure one!) Last time I was here all of the tables were full with people with people who hadn't even ordered yet and were still trying to figure out the whole process. As this area is full of tourists, most people are not automatically familiar with how the Shake Shack system works here, or where to go/what to do. It's really not an intuitive system and means that there is a lot of confusion about how to order/where you can sit/what to do. The food here is pretty good, but again not to the same standard as their American branches. It's also about twice the price! read more
Shake Shack... how long I have wanted to visit thee. I was even in New York but not fully compus mentis when I visited and got a hot dog instead. What was I thinking? Fast forward exactly (to the week) two years and I'm transported to Covent Garden in central London. Again not fully compus mentis but this time determined to get the burger I have coveted for several years. After being let-down by the Five Guys invasion of Glasgow (I went there three times on my US visit) in terms of both quality and especially price, perhaps as I have nothing to compare against Shake Shack UK was already at an advantage. However, from when I took my first bite of the Double Smoke Shack I knew I was in burger heaven. The bun held the greasy mess of cheese, prime beef patty and perfectly cooked bacon impeccably. There wasn't a great amount of sauce on the burger but the nearby ketchup and mustard dispenser (plus tabasco) let me sauce it right up. I didn't come across one piece of gristle which was very welcome. Even the crinkly fries which I thought didn't looked great (you can buy the same brand in Costco for around £3 for 2.5kg... the profit margin on these must be incredible) were actually super crispy and well smothered in tasty tasty cheese sauce. You do pay for the pleasure however, my bill was almost £15 just for one burger and one portion of fries. Will I be back? Most definitely. read more
Finally! It's here! After sampling a Shake in the states about 4 years ago I have yearned to repeat the experience and I got to do that on a invite only taster night. We basically sampled the whole menu in bits and pieces and boy are you guys in for a treat. Some may argue that London doesn't need another a burger joint, I beg to differ, in my eyes MeatMarkert was the only decent fast food burger, but with the arrival of Shake Shake, this changes. Yes I would still head to all the other great burger places in London, Shake Shack is built for speed, grab a burger on the run, a higher class of McDonald's or Burger King if you will. The burgers are good, real good, don't expect the burgers to be cooked medium rare all the time, it's a fast food joint, mine had a slight tinge of pink but it didn't really matter, the flavour was awesome, angus beef at it's very best. All three burger's are great in their own right, my personal fav was the Shake Stack, which is a deep fried portobello mushroom filled with melted cheese stacked on top of a decelious Aberdeen Angus patty with all the usual trimmings and when that big ball of deep fried goodness popped my mouth I got a rush of mushroom and cheesy goodness, really married up with the beef patty, the crinkle cut fries were also very good, good seasoning, crispy on the outside and smooth on the inside, also get the added cheese sauce, really good, pure comfort food. The drinks, you can get pretty much anything, wine, beer, soft drinks and of course milkshakes, now I didn't to sample the milkshakes here but all the food bloggers and fellow foodies around me were raving about them, I on the other hand hit the booze, a ShackMeister Ale, brewed especially for Shake Shack by Brooklyn Brewery, A perfect wing man for any burger, very similar to the Brooklyn Lager with a subtle difference, very refreshing. The layout is good, sit outside in the sun, inside the restaurant or out side in the court yard, you order your food, you get a little vibrating machine (steady on girls) and you get out the way, the machine then buzzes to tell you your food is ready, you collect your food, easy as that, and should keep the ques down, and the staff are super friendly, real Amercian customer service. Any fast food fanatic should really try this, you will never be the same again, top quality food on the run. Now go get some and get me a burger whilst your at it. PS they even cater for your dog's, seriously, go check the menu ;) read more
Me: "Woah...how long is that line? Do we really want to wait in line on a hot day when there are other good places to eat within walking distance?" My friend: "YES. Trust me, it'll be worth it" The girl in front of us: (turns around) "YES, seriously, I've been to this chain in New York, and it is worth the wait!" The couple behind us in the line (heard the previous comment): "It is really good, we tried it in New York too!" (... then they all started chatting about New York) Now, that is a lot of hype for a burger from a chain I have never heard of, but that the rest of the queue seems to be loopy for! It became a little surreal after our 40 minute wait! Once I got to the front of the line, the server wanted to high five me! All the staff seem very enthusiastic and happy (I wonder if they will keep up this level of enthusiasm after the first day!?) Food: - I loved the Shack Stack! It has a huge juicy burger and a breaded mushroom. The bread was lovely (more bread-y than fall-apart brioche-y) They leave the roll attached at the back, so you don't end up covered in burger juice- nice. To be honest, I prefer burgers a little more on the rare side...but it was really tasty. - I'm not sure why they call the ice-cream-like custard a "concrete" but whatever it is called, it was yummy and had huuuge chunks of cookies/chocolate. All in all, I'm a fan. I'll probably come back, although I might have to wait a while for the hype to die down, as I'm really not keen on long lines. read more
It's been years since i've been to a shake shack...at least 5 years if not longer. When shake shack opened up in london, the nostalgic part of me wanted to give it a visit, but the long lines in covent garden was daunting. Finally there came a day on a wet october afternoon at around 3pm when the line was palatable, hopefully like their burger that i remembered. My bf opted for the smokeshack and their shack beer, but their shackbeer was out and he had to go for the meantime. I got their regular cheeseburger with salted apple frozen custard. It was around 8 quid for a burger and the burgers are tiny. Although delicious, I walked away feeling really unsatisfied. Also their pickles are not the same as the ones in NYC - way too sharp. The frozen custard was pretty much flavourless. Definitely not my go-to place for burgers in London. Wouldn't come back unless i become a gazillionaire. read more
I first saw Shake Shack on an instagram feed. I was drawn to her immediately. There was something about her demeanor that made her so irresistible. She was seductive, and she knew it. Maybe it's the way she dresses. A sliver of her buns shows through the burger wrapping, and I could almost felt how fluffy it is with my eyes. Her tomatoes has a healthy blush, giving her a pretty face too. And oh lord, the meat. The sauce glistens on her skin, and several drops slowly trickles down. She blankets her goodies with a slice of melting cheese, revealing just enough to induce me even further. Though I was only looking through photos, I noticed that I was salivating with my tongue slightly out, ready to taste her for myself. I finally agreed to meet her at Covent Garden in London. Under one of the most serene locations, I would be able to enjoy Shake Shack while admiring the architecture around us. It did not bother me that Shake Shack has been around a few times. I've seen her pictures of passion with @instafoodforreal, @bestburgers_london, and @therealJackinTheBox, and if anything, it just made me want her more. I was more bothered about how my main squeeze would feel, but I convinced myself that In-N-Out would not mind me indulging in a side chick from time to time. Shake shack and I found a seat under the roofs of the garden. First thing that I noticed was that she was high maintenance. Taking her out with her entourage of a Milkshake and a side of Cheese Fries costed close to 15 pounds. And that's only for one slice of patty. I would have had to shell out if I wanted her to show both slices. Oh, but Shake Shack was delicious. Her proportions are perfect. She was not voluptuous, nor does she try to be. She was a casual sexy, but with a touch of class. She kept it at a perfect medium rare, and made sure that you didn't forget her buns complemented the whole experience. As a kicker, she would invite the milkshake to help you wash down the whole experience. Even when I was finished, I was left wanting more. But the reality was that Shake Shack was expensive. At a cost of 15 pounds, it was unrealistic for me to commit to a relationship. I packed my bags and headed home to my true love. Though I have my share of burger escapades, In N Out will always be my true love. read more
11 years ago
Shake, shake, shake! Shake, shake, shake... Shake your... no not tonight thank you! No bootie shaking, but plenty of burger eating instead! Woo. Wow. So impressed with this place. I'm informed that Shake Shack comes from across the Atlantic pond and what a brilliant trip it has made. I opted for the Shake Stack with extra bacon (no burger is complete without bacon in my eyes). The Shake Stack is a normal cheese burger topped with a 'shroom burger and it works brilliantly! The burger was medium rare - as a burger should be - and the 'shroom just made it have that additional juiciness which isn't easy to find at your standard burger joint. Also they do crinkled chips, yeah, crinklessss! Reminded me of when I was a kid and made me very happy! Another great meal in the Covent Garden area! Note: not a huge eating are so you could be outside but it's so worth it! read more
11 years ago
Sometimes your friends are clamouring for a burger and, well, you need to satisfy them. Shake Shack in Covent Garden delivers. Three things to be aware of: 1. The queue - it's in Covent Garden, for crying out loud, so if you're there during peak hours expect to wait a bit. 2. Those shakes - wow. 3. Don't be afraid to try the hot dogs if you're not in the burger mood. They are excellent too. I've eaten A LOT of burgers in my time and these are excellent and cooked-to-order. If anyone tells you that Inn-N-Out is "much better" they are more interested in pushing an agenda than being honest. PS Cheese fries. You'll thank me. read more
13 years ago
After going to New York and the queues always being massive at the shake shack near to my hotel, I finally made it to the one in London. I had the shake burger, it was moist, pink on the inside and had the delicious shake shack sauce...yum yum. I would say that the Five Guys burger are tastier but I did enjoy it. The crinkly fries with cheesey sauce were also really good. Tho the cheesey sauce did not tasty that cheesey (how many times can I say cheesey in the one paragraph!!). I also had a large homemade lemonade which was rally nice, with the right amount if sour and sweetness. The large is pretty big so only get if you are really thirsty as it's over £3! The favourite thing I had was the concrete. This is a frozen custard desert with various toppings. They are creamy and delicious. Again not the cheapest at £4 for a small one. My full meal was over £15 which is a bit on the steep side. Tasty but would not go every day. read more
I came here and thought, holy smoly this Shack Stack (a Cheeseburger and a Shroom Burger together) is amazing!!! The cheese literally melts in your mouth, the mushroom is huge and super moist and juicy when you bite into it, and the burger is enough to feed you and a kid sized version of you! I made the mistake of also ordering cheesy fries and milkshake. The cheesy fries got very sickly after having a few bites, there is just too much cheese to process. The portion is as American sized as you can get. The fries are nothing worth dying for, in fact one time I came here for the burger and ordered the cajun fries from Five Guys instead. I think you could buy those McCains oven chips and it would be the same as these. Milkshake is also uninspiring. One time I ordered the Black and White (hope I got the name right) which apparently should be a mix of chocolate and vanilla but when it came it just looked and tasted like vanilla, so I was quite confused. Still, this is a burger joint, and their burger is amazing. 4* for you sir. A last note about waiting times, it does take a while which is not nice in the chilly British weather, but the burger is oh so worth it. read more
Between Shake Shack and Five Guys, Shake Shack was actually the first to arrive across the pond from America. Unlike traditional fast food burgers which rely on cheap frozen supplies from its headquarters, Shake Shack only serves freshly cooked meat. There is no freezer on the premises which ensures they only serves fresh meat and ingredients. This concept is actually common among Shake Shack, Five Guys and In-N-Out Burger. I have tried Shake Shack and Five Guys in London and I have to say that burgers in Five Guys do perform slightly better than Shake Shack. Although I do not see much difference in the meat quality as both of them are equally as fresh, I think that the meat in Five Guys are seasoned slightly better compared to Shake Shack. However, Shake Shack's bun is lighter and softer. I was lucky enough to have Shake Shack in New York and again when compared to the original burgers from the East Coast, the Americans do them better. That is why the queue there is never ending whereas the one in London is almost non-existence. When I was in the states, I have also tried their famous milkshakes. I love the peanut butter milkshakes when I was in New York. Initially, when the Covent Garden branch opened, their peanut butter milkshakes were really good. However, over the years, the quality has gone downhill. They were either less peanut butter or they were too thick that it was hard to suck it from the straw. Shake Shack is also extremely slow in expanding. To date when I checked, there are only 4 Shake Shack around the country and mainly centered in London and 1 in Wales. Five Guys have 50 branches across the country. Perhaps their burger is not as good as their rivals and they are still trying to perfect them but surely it should no take that long. They were the first to step into this country and now their rivals have surpassed them in expanding their business. They need to revisit their milkshakes and burger. Whatever they are doing here, clearly the Americans who came here to train there did not train them well enough. There is such a mass difference in taste. They need to get back to how good the burger and shakes were initially when they started out in the states. Probably that is why they were never able to expand as quick as Five Guys. Do it now before you lose more customers! read more
12 years ago
This is how you combine a fast food chain with some personal touch and professional action. This guys are pros, everything tic tucks, workers are pros, great warm food, 5 stars service. It's kinda crowdy, outside there was plenty of free tables, but non inside. Because of the cold weather I went inside and started eating standing and it took their worker 40 seconds to get me a table even though I didn't asked. Awesome :) read more
13 years ago
Opting to go for the ShackMeister Sausage with crinkle cut fries, "tangy mayo" and a water (funnily enough I thought I'd pass on the shake) the only thing that really stood out for me was the quality of the Cumberland pork sausage that lay beneath a bed of cheese sauce and crispy Ale-marinated shallots. The sausage itself was flavoursome and tasty in a lovely soft bun which made an all together pleasant meal while the fries are not anything to brag about. I paid an extra £1 for the tangy mayo which wasn't great and just tasted like burger sauce. I nabbed a taste of my partner's chocolate shake. Again, nothing special here which is pretty ironic given the name of this eatery. So sadly I'd have to agree with some of the previous reviews in that Shake Shack is not a far cry from your standard Mcdonald's type meal. This place is OK for what it is, if not slightly overpriced... Otherwise the customer service was really good- the staff were really helpful and cheerful. read more
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More info about Shake Shack Covent Garden
24 Market Building
The Piazza
Covent Garden
London WC2E 8RD
United Kingdom
Covent Garden, Strand
Directions
01923 555129
Call Now
Visit Website
https://www.shakeshack.co.uk
Full menu
Hours
What time does Shake Shack Covent Garden open?
Shake Shack Covent Garden opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does Shake Shack Covent Garden close?
Shake Shack Covent Garden closes at 11:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Shake Shack Covent Garden closes at 10:30 PM on Sunday.
Mon-Sat 10:00 AM - 11:00 PMSun 10:00 AM - 10:30 PM
Food & Alcohol
Does Shake Shack Covent Garden have catering options?
No, Shake Shack Covent Garden does not have catering options.
Does Shake Shack Covent Garden serve alcohol?
Yes, Shake Shack Covent Garden serves alcohol. Beer & Wine Only
Indoor Amenities
Does Shake Shack Covent Garden allow dogs?
Yes, Shake Shack Covent Garden allows dogs.
Does Shake Shack Covent Garden have TVs?
No, Shake Shack Covent Garden does not have TVs.
Outdoor Amenities
Does Shake Shack Covent Garden have bike parking?
No, Shake Shack Covent Garden does not have bike parking.
Does Shake Shack Covent Garden have outdoor seating?
Yes, Shake Shack Covent Garden has outdoor seating options.
Does Shake Shack Covent Garden have parking?
Yes, Shake Shack Covent Garden has parking options.
Other Amenities
Is Shake Shack Covent Garden wheelchair accessible?
Yes, Shake Shack Covent Garden is wheelchair accessible.
Does Shake Shack Covent Garden have free WiFi?
Yes, Shake Shack Covent Garden has free WiFi.
From the Business
Specialties
Located inside London's iconic Covent Market building, a stone's throw away from the Royal Opera House, the London film museum and nearby Seven Dials shops, our Shack serves up delicious burgers, hot dogs, dense & rich frozen custard, hand-spun shakes, beer, wine and more. Since crossing the pond, we've stayed true to our NYC roots while delighting UK burger fans by serving up our classics made from carefully sourced premium, local ingredients from like-minded purveyors we admire and love. Kick back and enjoy your Shack faves in our outdoor dining area. Everyone is welcomed at the Shack, including our four-legged furry friends. Come meet us and try one of our classics!
Shake Shack Covent Garden Reviews in Other Languages
Why does Yelp recommend reviews?
11 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
11 years ago
===== 127th REVIEW ===== I heard of Shake Shack due to their recent IPO on the NYSE, but I had never had it. Very surprisingly, this was one of the most popular restaurants in Covent Garden (the market part of it). They had just painted the doors, so there was a staff member warning everyone not to touch it when they walked in. The menu seemed quite pricey (really, really pricey, like £££ pricey), and even a bottle of water cost you £2.75. I had the Shack Stack, which according to the menu, is a "Cheeseburger and a 'Shroom Burger topped with lettuce, tomato and ShackSauce." I was warned by my friend that the meat in the burger was tiny, but I didn't quite know what he meant until afterwards. The ordering process was rather simple, and customers are provided buzzers to track their order. Unfortunately, it took forever for the order to be completed, and then the staff members would take your buzzer away even before your order was ready (??). The seating was confusing too. There was a queue of approximately 15 minutes for the outdoor seating, and approximately 30 minutes for the indoor seating which was slightly heated but still bloody cold. When the food came, the burger was actually not bad, but really could've had some more material in it to give the customer the sense of value or worth in the food. It was an £8+ burger, which is essentially a $13 burger (1 GBP = 1.52 USD). The cheese was nice and gooey, and the meat was well cooked, but I honestly did not feel I got much out of it. An oversized bun with a tiny patty inside isn't going to fool anybody, not even a silly tourist! The fries/chips were alright, but they seemed frozen and over-salted. I think more work could have been put into them. There was no WiFi available, and the person cleaning the tables recommended hijacking the WiFi signal from a nearby business. All in all, it was a chain that lacked the effort needed to give customers a sense that their £33 meal for 3 was actually worth it. If the effort isn't there, competitors like Five Guys would quickly take it over. read more
1 year ago
If you're craving a next-level burger experience, Shake Shack is the place to be! Their ShackBurger is pure perfection--juicy, flavorful, and nestled in a soft, pillowy bun. The cheese melts just right, and the ShackSauce takes it to another level. The crinkle-cut fries? Crispy, golden, and downright addictive. And don't even get me started on the shakes--thick, creamy, and the perfect sweet ending to an already amazing meal. The atmosphere is always upbeat, the service is fast and friendly, and the quality is consistent every time. Whether you're grabbing a quick bite or indulging in a full feast, Shake Shack never disappoints. Highly recommend! read more
13 years ago
After the rave reviews I've heard about this place all summer I decided to finally give this place a go, who doesn't love a good burger? I'm pleasantly surprised it didn't disappoint on the burger front serving decent sized, tasty burgers that didn't make you feel greasy after. For veggies out there the vegetarian option isn't bland or an after-thought either, I thoroughly enjoyed the mushroom burger and I'm a meat eater- plus the crinkly chips are awesome. The only downside is the length of the queues so either plan your trip tactically or prepare to wait and work up your appetite for the burger! read more
11 years ago
I don't really know why people are obsessed with shake shack and everybody is posting photos of their burgers on instagram!! In my opinion nothing is special about it, moreover it's very overpriced. I have never tried it in the states but I tried the one in Dubai and it's a bit better than London's branch! read more
2 years ago
Expensive for the food you get. I received the smallest chicken burger I've ever eaten and the chicken fillet was small as well and it filled only half the bun! Fries are separate at a touch. Well overpriced for the food that you get! read more
13 years ago
Not the best burgers to be honest. As soon as I ordered my chicken burger, all of the things that were inside started dropping out. I didn't even enjoy it read more
8 years ago
Ridiculously long wait zime It's just wrong to assume people want to wqit 45 minutes for Fast Food
4 years ago
A little pricey but it is what it is with inflation due to the current administration
12 years ago
This is just for their frozen custard. ITS INCREDIBLE !!!!!!
11 years ago
thin delicious burgers, crispy fries. ShackSauce = A++++
11 years ago
Great after a few beers. That is all I can say.




























































































































