We were very excited to work with Poynter for our landscaping project! Bob came out to our house…read morethree times to look at the space and go over the plans with us. Unfortunately when it came time to make some changes and finalize the plans we were completely ghosted. Over the past 5-6 weeks I've emailed twice and have called twice to leave messages and nothing has been returned. I understand it's a busy time and it was communicated that our project isn't urgent, but even a "hey I'm busy I'll get back to you in a couple of weeks" would've been appreciated. We won't be moving forward with our project with poynter.

I contacted Margaret Cartaya at Poynter Landscaping. She came to our house on May 14th to give us…read morean estimate on work we need. She said she would have an estimate early next week. Well, it's June 2nd and I still don't have an estimate for work. She emailed me a little over a week ago after I inquired about it and she emailed me back and apologized for the delay saying promised me an estimate last Monday. Still no estimate !! Look I get it's a busy time but this totally unprofessional not to come up with an estimate in a reasonable time frame. ‍

Horrible company! Beware, they are cheats, liars, and greedy!! Hired them for water damage.. They…read morelied ti my insurance company on what they would do, to get as much money out of my insurance that they could! Then subcontracted another company that did a horrible subpar job, and pocketed the rest of the money for doing NOTHING!! Took money out of my materials list the insurance alloted out for me by a few thousand dollars, also. BEWARE BEWARE BEWARE!!!!!

Be Cautious: Mother/Daughter Widow/Single, Siding replacement & Storm damage from Tree Fall…read more Left construction debris & nails in yard & driveway despite multiple requests to magnet sweep & clean their work area. 12ft pallets also left in the driveway. Poor communication & coordination between Evan's & skilled labor on site. Site supervisor was MIA for start of work. Homeowner had to modify work schedule to answer questions from skilled labor while Evan's site supervisor wasn't available & relay messages & site issues to Evan's.. Skilled laborers consistently expressed concern about materials not being available for tasks & left job unfinished. Work completed by site supervisor who didn't install per manufacturer's instructions & Evan's would not correct. They didn't abide by the contract which included & was quoted for replacement of broken wood from tree falling on roof in storm. Evan's repaired broken & splintered wood by either splicing or leaving broken pieces in place & nailing to 2x4s underneath. Structural, but not what was agreed upon in writing. Despite homeowner real-time feedback & suggestions daily during installation based on knowledge gained at an installation workshop hosted by the siding manufacturer AND the manufacturer corroborating the homeowner's feedback post installation after being invited to inspect by Evan's, Evan's STILL didn't correct all installation issues. They only repaired the most extreme issues, but the majority were left in place. They stated they'd been doing this for 30 years implying there was no way there was an issue & despite their policy stating to just call if there is an issue. If the siding manufacturer tells you there's an issue, I think it's an issue! Opinion: Obviously issues are not their concern from the way this job was mishandled & my concerns were disregarded from day one. Evan's removed back doorstep & didn't replace it. Original step still laying in the middle of the yard. Disconnected A/C unit without notice & left for the day, multiple instances. Rewired air conditioning unit incorrectly, throwing/sparking breakers. Broke internet fiber, required AT&T to repair. Despite all the above, payment was cashed within hours of receipt. Opinion: Apparently someone in the company prioritizes and has availability for what they need despite their claims to be customer-focused.

I started using the Heritage folks about halfway into the 2025 season and have found their service…read moreto be very good. I use pretty much all of their full-service offerings and have been very pleased with things. They are prompt, always clean up and very reasonable in cost. I would recommend this company to anyone wanting to maintain a good looking lawn. Michael T.

We paid Heritage to purchase and plant 7 Green Giant Arborvitae trees at our home on April 27,…read more2021. The proposal stated that all plants came with a one year replacement guarantee. Brandon Schlotz was our assigned project manager The trees were brown and dying by fall of 2021. We contacted Brandon who was very responsive. We were asked to "wait for the trees to come out of winter" He assured me that they would honor the guarantee no matter how long it took for the trees to recover. Spring came and the trees never recovered. Brandon was out here and when he began to dig under a couple of the trees he pulled out rope, and burlap. Shaking his head, he told us that he would be in touch with next steps. We also called a professional arborist to come take a look at the trees to be sure we were doing everything in our power to take good care of the trees. We were told we had done everything right. In November of 2022 Heritage says they sent someone out here to do a "deep seed fertilization" which did nothing to improve the trees. We contacted Brandon again and in Feb of 2023 he agreed that the trees needed to be replaced. We were told to wait until spring for new trees to be in from Home Nursery. In March of 2023 Brandon contacted us to say trees were in but that he would suggest we go with a different variety called Excelsa - we agreed. After researching ourselves we asked to purchase an 8th tree since this variety does not grow as wide as our original Green Giants. Brandon said he would be onsite for this planting since he said, "I should have watched more closely the first time." On April 5, 2023 Heritage came out and removed the 7 dead trees. Brandon suggested we buy a 9th tree to be sure we filled the space properly, so we did. The crew planted 9 Excelsa. We were charged an additional $610 for the 8th and 9th trees. THIS invoice was paid on 5/21/23 and it NOW states "Plant comes with one replacement within one year after the installation date". Within 2 months the trees began to look very bad. We attempted to contact Brandon, left messages for him and got no response. We sent numerous emails to Brandon and copied the company general email address as well Mike Estund. We sent pictures of the trees with no response. We were beyond frustrated and rather than asking them to replace the trees, we requested a FULL REFUND and for them to come out and remove the trees. Finally on 7/13/23 we spoke with Mike Estund who was definitely not interested in helping us. He was terribly rude even saying "How the hell did you kill 16 of my trees?!" He refused a refund by saying the guarantee was for ONE TIME ONLY. He also told us that he couldn't just remove the trees and leave empty holes because that would be a liability for his company. The conversation ended with Mike saying he would send us an email stating what he agreed to do and wanted it in writing that we wanted the trees removed and that we would take responsibility for the empty holes. That email from him never came and all further emails from us to them have gone unanswered. The now 8 dead trees (one is still hanging on) are still sitting standing and we are out $3060.00

+great family owned business +Keith has been our contractor…read moresince 2012 +designed and built our custom deck +designed and finished our basement +permits are always secured +known among the St Louis permit inspectors for meeting the codes the first time +on time +on schedule +on budget +quality of craftsmanship +quality direct employees that have been with him for years +quality subcontractors Many of our friends and neighbors have used Keith since we referred them. All were pleased - none Take the worry out of contractors today and call Keith.

Keimar and all of their employees have been a complete joy to work with! We had a big deck and…read morepatio project and they made it seem easy even with lots of rain and even snow one day. The crews were polite, clean and excellent at their craft. It was very apparent that the were proud of their excellent work. They cleaned up after themselves every day. The office was in communication when the crew would be here and if the weather caused an issue they would let me know. Their work is phenomenal, down to every detail. Thanks Keimar for a job well done. We will definitely recommend you to friends and neighbors and call you for any future projects.

We are happy repeat customers with Masonry & Glass Systems. Our first experience was with having…read moreglass block installed in two of our basement windows. This time around we hired M&GS to install new windows with new sills, front doors and storm doors off our family room. All the work was done with quality and class and we couldn't be happier with the outcome. Our house was built in the late 60's and we have those dreaded double front doors. I call the one side a dummy door because it's unusable since the back of it is the wall to a bedroom closet. We'd been dreading having this replaced because we watched our neighbor have the same type door replaced and his contractor (not MS&G) had a really hard time of it. Not the case with MS&G. They have experience with these doors and had ours installed with ease. I hope this review helps you in your home remodel journey

Absolute waste of my companie's time. I requested a quote for replacement windows on a rental home…read morewe manage. That was on the 3rd of January. To this date, now the 20th, I have no quote and after calling three times to follow up, no call back or resolution from anyone in the company. I now have to start over with another vendor. If I cant even get the quote, I can only imagine how installation would go. Very disappointing. Surprised at their current high mark ratings

Had them out last April for a leak around a gutter that they repaired promptly. Recently…read morediscovered another small leak on the other side of the house and made another appointment a couple weeks ago. They sent an acknowledgement for the appointment verifying date and time but never showed up and never call back. At this point I have to assume that recently went out of business. Keith P.

Schneider Roofing and Remodeling are my "go to guys". Not able to detect/witness roofing issues…read more(I'm on a scooter); I've used Schneider several times. They take pics, for my review, prior to performing any work and again upon completion. Additionally, there's been times I've had the work inspected only to find out, as the pictures reflect, the job was done professionally, neat and to roofing standards. The team, from office to roofer, is dependable, does quality work and gives reasonable prices. If one can love a company, I love this one:)! U-City Scooter Lady

From start to finish, the Fence & Deck Depot staff was amazing and I appreciated their…read morecommunication and transparency...Joe & his crew did a phenomenal job and our new deck looks incredible!

I would recommend this company to everyone. From start to finish they were professional and…read morefriendly. I got both a deck and a fence. The material and the workmanship are top notch. I can't wait to use my deck this year and with the fence it provides the privacy for my pool I was looking for. I have so much more living space I was not able to use before. Best choice I made was choosing this company.

There aren't many independent garage door shops left around St. Louis. I contacted three, plus…read moreOverhead D (it's close to my house) and one other franchise shop. Received three bids. Birdsong had the best bid, and had the best match on the design I wanted. They replied to my questions quickly, and their estimated delivery date was accurate. The installation guy was friendly, competent, and informative. I never felt they were trying to upsell.

They solved a mysterious overhead garage door opener problem ... where the garage door was opening…read moreand closing by itself multiple times. They resolved the issue in 20 minutes with a competent diagnosis of the problem and the swift administration of the solution. Professional and courteous, and punctual to boot! .... (They even trained me on how to program my own remote... in case we wanted to expand to a third or fourth unit. Ask for Dale. So there's that too!). They will be our go to garage door opener company. - Bill