My car was illegally towed. I was told my car was towed because it was in someone's spot but in actuality in was in a handicap spot because I have a handicap sticker so this didn't make sense. Seems like they tow random cars just to make money. read more

The customer service reps are horrific. I'm going to be honest any time I see their people in my lot I tell my neighbors to move their car because I hope they go out of business or hire less awful people read more

giving a review because I realize that no matter what the bad reviews are, it's typically not their fault. they get told to move cars and they do it. it's not up to them what cars get towed. my truck got towed, they were very kind and helpful and got my truck back to me. don't want to have to come back but they are very kind and nice people! read more

I had a flat tire heading to work on a cold and snowy day. Shamrock was dispatched and delayed their pick up time TWICE. Once the driver finally arrived he was abrasive and unprofessional, refusing to wear a mask despite me explaining that I was at high-risk of suffering severe complications should I be infected with Covid-19. I sent him on his way and called for another towing service. As I waited for the next service to arrive, I wondered if the driver from Shamrock would have chosen to do the right thing to safeguard my health had he known I was a veteran who served to defend and protect our country and the democratic freedoms he, I and others in this great country enjoy. I wondered if he realized he was taking a stance to defend his perceived right to harm another. Thankfully, the service that was sent arrived when they said they would and the driver was very professional, casting aside disinformation and political views to serve his customer and country. I was grateful to be reminded that wonderful, caring people who work hard, choose to do what's right, and conduct themselves with integrity defines who we really are as Americans. read more

Shamrock towing is the most incredible business. They tow a lot of cars from DUIs so I'm sure there's a lot of disgruntled alcoholics out there so don't believe that any review unless you read it with a grain of salt because these people are the most incredibly kind go out of their way go the extra mile business I've ever seen in a long time maybe it's because it was Christmas time but they treated my daughter and I, like we were family. read more

I was subject to a predatory towing company yesterday when parking at the Jr. Achievement Lot in the Short North Arts District. This is an ongoing issue with prior posts on Google about this scam. The parking signs are highly ambiguous/specifically made to be confusing. Shamrock towing explicitly waits to tow your car. Signage for parking for ParkMobile app faces the non-public side and is situated in the middle of a large lot with no apparent distinction, particularly in the dark. The large blue public parking sign is situated on a pole which is the non-public side available for parking. It is hugely frustrating to specifically download and app, designate the parking zone and pay only to find out that your car was 20 feet to the wrong side of the lot and therefore towed with a charge of $156. Short North Arts District needs to change this now as it is clear this is a highly targeted scam which will happen over and over again and serve as a detriment to patrons returning in the future to this area. Shamrock Towing and Metro Storage 1145 Hamlet St, Columbus, OH 43201 are unethical predatory companies. The Short North already has detriments due to crime and parking issues like this will only further perpetuate the unlikelihood of repeat business. read more

I parked my car in a paid parking lot that required payment through the ParkMobile app. I made sure to check the correct zone for my license plate before proceeding. While I was in the process of parking, I noticed a tow truck repeatedly driving past me. Eventually, it parked behind me and seemed to be watching my every move. I scanned the QR code to pay for parking, took out my credit card to complete the transaction, and even made eye contact with the tow truck driver. This went on for about seven minutes, during which the driver did not mention anything about parking restrictions. Since I had already paid and there were no apparent signs indicating any issues, I left my car and went to dinner. When I returned within the allotted time, I found that my car had been towed. The tow truck driver had seemingly waited for me to leave before taking my vehicle. There were no visible signs in the area, and even the person I spoke to when retrieving my car mentioned that they suspected the signs had been removed, as multiple people had been towed from the same spot. It would have been considerate for the tow truck driver to inform me about the parking restrictions if it was a frequently confusing area. Now, I have had to spend $160 to retrieve my car for no apparent reason. As a master's student, I cannot afford to waste money like this, especially when I was careful while parking. This experience has left me extremely frustrated with the company responsible for the parking lot. read more

I've had nothing but positive experiences with this company. I've had to tell several cars from my companies parking lot which were parked there illegally and overnight, which we do not allow and we have no parking signs pretty visible, and yet individuals still park in our lot. Shamrock towing, never disappoints. read more

This place is the absolute worst. My car got towed and I was literally 50 feet away from it.

Takes way too long for a pickup. Asked to tow a car illegally parked in our condo community. Took three days. Told they only have two drivers on the weekends and police departments get priority. Glad they are busy, but mobbing in to another company with better response time. read more

Shamrock has towed our vehicle twice from our apartment complex garage even though we pay monthly for our spot and have a designated sticker in the window. Our apartment building continues to pay them to release vehicles and they continue to prey on the residents. Horrible! read more

SCAMROCK they're probably the worst company out there, they've incorrectly towed me at my apartment complex several times.

Absolute awful company. Not only did they incorrectly tow me, the woman on the line continuously hang up on me, the guy Jason called me a "fucking bitch." And Mike was the one that incorrectly towed me. Most unprofessional company out there. read more

I won't waste my breath. Just read the other reviews. Towed from a lot within 15 min. Lot had one sign that was on the side of a building, barely visible. Businesses/ people like this will eventually get what's coming to them read more

Basically the mafia. I was parked in a lot with extremely unclear signage that appeared to be a private lot at a coffeeshop. Within 10 minutes of me leaving my car, the truck was there. My car got towed while I watched and begged them not to take it, even though I came out to move my car before the technician had even done any work. I didn't want to pay $60 and had some questions I wanted to ask first, so they raised it to $140. They also told me the staff at the restaurant where I was parked called them to come. But the staff said that wasn't true, so who knows. Extremely predatory and unprofessional. I had to pay them $140 to not drive my car away, when I could have just moved it. Oh and the tech bragged about his commission to me and told me I should have been nicer. If they expect people to be fine with having their cars taken away from under their noses...how about don't do that? read more

Giving honest feedback it so tricky because I truly would just rather not return to the business at all after bad encounter. I was told $180 over the phone would be my fee my my tow- tasha had written down my credit card number incorrectly instead of running it while we are on the phone It was after the fact so it had declined. They gave me five minutes to call back before my car got impounded before they closed. I woke up to a brand new total of $489. Because they never told me all the underlying fees along with charging me for a day because they withheld it. I have a job I did not allow me to be able to get back to them in those five minutes by the time I had called back everyone that I had spoken to that day left. how am I stuck with a way bigger bill than what I was told simply because an employee made a mistake. I would never try to get over on a business! Absolutely no understanding! read more

My daughter was watching a friend's cat after work. She fell asleep. She drives a stick shift and the car accidentally rolled out of the space. Could have happened to anyone. The car was towed and the lady she spoke to was EXTREMELY RUDE on the phone this morning 8/19/21. Absolutely no reason for it. People make stupid mistakes sometimes and dumb things happen. She is going to pay the fine. Please teach your people to be more courteous!! There's no reason to make someone feel like crap. Having your car towed and having to pay $150 is bad enough. And we wonder why people have mental health issues in this country. IF YOU CAN BE ANYTHING, BE KIND!!!!!! read more

Expect to deal with nasty, shit bag employees who only care about themselves. Watched them drop someone's car twice. Once had them tow my friends car from their own parking spot. When we went to the office to explain the mistake, they still held his car for ransom for $130. I have no idea how this pathetic company is still operating. Clearly, these are some of the most unhappy, unsatisfied, and unsuccessful people running/working the business. read more

Awful customer service. A woman who answered the phone had a rude tone and was rude and snappy to the customer. As a company, it seems like they need to work on communication skills and customer service. read more

Employees were very rude, condescending and sarcastic. I had never had a vehicle towed before and was from out of town. I have to admit having my car "stolen" and held for ransom made me mad. I was rude right back. An all-around demeaning experience. I behaved no better than they did. read more

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First, my car was WRONGLY towed by Shamrock Towing and then when I called to verify, one of the rudest people I have ever spoken to declined to answer any of my questions and then proceeded to hang up on me. Her name is apparently Sma and I will be filing a complaint, as well as writing more reviews on this disgrace of a business and their employees. read more

Wish I could give 0 stars. Piece of sh** company with piece of sh** workers. Parked for 5 minutes to pick up food and told the worker that. I said do you guys just take peoples money? Worker responded with , "thats what the company owner wants" Do NOTTT AND I CANNOT STRESS THIS ENOUGH DO NOT use them for your towing needs. Clearly they don't make enough money so they go out for fun taking peoples cars for the "company owner". read more

Evil company. They've towed me from my own parking space twice in the last three years without explanation. They'll scratch your car. Report it and they promise to call you and no one ever does. Angry tow drivers that menace at you in the tow parking lot. No idea how this company still exists in Columbus. read more

They snatch cars without even looking to see if it's legally parked. My son's car was removed while he was working as a valet, and he had to walk 40 minutes to pick it up - during his shift - even though he had a tag for his car, and they were still trying to bully him for the money. Fast forward three weeks, and I wasn't as "lucky." The same thing happened to my car and they refused to release my car even though my tag had fallen on the floor of my car. Nothing but a scam. read more

There was no sign posted where I was towed and I called the police department to report my car stolen. They found out that shamrock had towed my car. When I called then I was told they did not have my car. The woman on the phone was extremely rude saying "ma'am as I'v told you multiple times now we don't have your fucking car" after stating to her that the police department had told me they did. After that I asked for the address to come see if it was there and she asked "why do you want it?". When I told her it was to come see if my car was there she gave it too me in the rudest tone possible. After that I asked for the zip code as I'm not from here and she said "I don't know it's columbus, figure it out". I would love to talk to a supervisor and let them know about how I was treated. I understand if I had parked incorrectly to tow my car but not to treat me like this. read more

Tried to tow my roommate when he had a parking pass on our property, then proceeded to try and cut him a deal by saying he would unhook the truck for $94. We called the cops and the guy immediately unhooked the truck once the cop arrived. Shady and corrupt to say the very least! read more

No customer service and rude workers with no answers and lack of knowledge and how to interact with people

They towed my daughter's car when she and two friends went in a restaurant to pick up an order that was placed and paid for online. They were in the restaurant for 10 minutes at the most. When they came out the car (which was not parked in an illegal spot) was already hooked up to the tow truck. The driver said a lady who lived nearby called on it. So he was saying the lady noticed the car, called the company, he drove out there & hooked up the car, all in less than 10 minutes. What it was is a dirty company parked somewhere just waiting for an opportunity. He saw three college-aged girls get out of the car & thought he hit the jackpot. It cost them $70 to get the car unhooked. Absolutely criminal, they shouldn't be in business. read more

I had an absolutely horrible experience with Shamrock Towing. This location (1145 Hamlet) is disgusting, I felt so completely unsafe walking here from the campus area (from which my car got towed). The lot I parked in didn't have adequate signs posted, but oh well - that part doesn't matter, I'll accept that I was at fault. What matters is how this shit sty of a company conducted themselves when I called to get my car back. The first woman that I got on the phone HUNG UP ON ME before I could get the address of where my car had been towed (I had only been told "to the location off 5th") and I was not told what I would need to get my car back. She was rude and short and apparently didn't appreciate that I was somewhat flustered. I called back and asked to speak to a manager because I felt the service that I had received on the call before was unprofessional and that I needed more information on my car. During this call - to a MANAGER of the company - I was told that I "am not one of their customers" and that "they don't have to take anything from me." I was appalled that I was spoken to this way. The pictures posted of this place don't do it justice - it's much more dingy and seedy than this. I was there today (10/13/2016) and there WAS NOT an ATM on location like I was told. I'm glad I had the cash on hand because they don't take card (which really makes me think that there is some shady, under-the-table towing they have going on). TL;DR - Horrible customer service, disgusting business. That's all you need to know. read more

Towed my friends car because they said there was no pass displayed though it was obviously displayed. Afterwards my friend went to pick her car up and the guy took pictures and said she was good and to call this company to get reimbursed. Company told her that the guy said she got in before taking pictures and lied. If your apartment uses this towing company do not live there. The manager threatened my friend over the phone when she was just trying to explain the situation. read more

I left my car for not even 5 minutes and they towed it because they have no life and they were clearly bullied in highschool what a sad pathetic compang read more

On Saturday Dec. 27th 2003, my wife & I, who are both right around 50 years of age, took a "one day vacation" to Columbus. We live near Cortland, Ohio (about 20 miles north of Youngstown). Our general itinerary for the day was to attend a reptile show on the west side, then to go enjoy the city for the rest of the afternoon, and then to dinner in the German village. I remembered that there were some interesting art galleries & small shops on High St. just on the east side of O.S.U. campus, so we went there and browsed a few of the stores. We happened upon a pet shop on the corner of E. 13th St. & Pearl (near High St.). We were in the pet store about ten minutes and upon our departure, we discovered that our vehicle had been "stolen". In a panic, I went back into the pet store to call the police, only to be notified by the owner that it was probably towed away by Shamrock towing, as I had inadvertently parked across the street in the parking area for an apartment building owned by GAS Properties. It was at this point when our nightmare began. You must understand that my wife is a legally blind, semi invalid, diabetic suffering from acute neuropathy. She left her coat in the car, as well as some frogs that she had purchased at the reptile show and her insulin. I called the towing company and was informed that I could pick up my vehicle at their storage yard on Hamlet St. for a fee of $ 109.40. At that point, I did call the police, and was told that they could not help. The pet store owner said that the tow trucks patrol the area like vultures, and provided directions (as my map of Columbus was also in the car), and we started walking. We arrived after an arduous walk of fourteen blocks in the cold at shamrock towing. I provided identification, proof of ownership and paid the pirates, ("cash only") then gathered my totally exhausted wife into the car & drove home for 3 1/2 hours. I made the mistake of parking on their property; (I didn't see the faded sign that was 50 feet away). The sign in question referenced O.R.C. 4513.60. (Which I urge everyone to read). The law states four hours, NOT ten minutes! I do not think that a vehicle displaying a handicapped placard should be towed. People of Columbus, take heed, I as a non-resident am appalled by these predatory underhanded actions. I am here to tell you that everyone who lives in Columbus or visits there must be aware of these unlawful practices, in my opinion. It is my contention that this is a racket and good citizens should not have to be subjected to such an experience. A copy of this letter is being sent to every party concerned as well as Government officials, university departments, newspapers and anyone else who will listen to assist me in putting this to a stop. On my next visit to Columbus, I will not be a tourist; I will probably be a plaintiff. If anyone would have seen the condition that my wife was in that evening and the next few days, you would most certainly understand my determination to inform everyone of this injustice. read more

Yes it's true. 'Yay I'm a fan' of this towing company. The only time I ever feel like an outsider amongst OSU c-busites is when everyone starts swapping car towing stories about those crazy nights that ended in the next morning at the impound lot. Or bad parking decisions on game day. I generally find parking in Columbus to be pretty hassle free. I spent about 4 years in Miami, Florida and between tickets and tow fees I think I spent more than my car was worth on SOBE parking. Last night I finally earned my parking stripes. Due to some changes at my work we got stuck without parking for the company car. Our management company is pretty easy going when it comes to parking for tenants so we thought it would be A-Okay if we just kept the car in our lot. This plan seemed to be working until I went to pick up the car after work for travel over the weekend. I went into the lot and our company Camry was no where to be found. Nuts. I cancelled my plans hitched a ride home and figured it out today. Turns out the car was picked up and impounded at shamrock. I learned this after a visit to the police impound lot and schlepped my way over to shady shamrock on hamlet. Despite the fact that it was cash only and the office smelled worse than the NYC subway restrooms used to before they went bust, I had a great experience. It was overall hassle free. I explained that i didn't really own the car, had absolutely no paperwork but there would be extreme consequences if I did not the car back today, the guy behind the window was helpful. I showed my license got the car, they even gave me a push through the ice and I was on my way. I am finally a true buckeye. read more

Very unprofessional. The ATM charge is overpriced. They were very unhelpful and they can not be trusted. Plus their building and lot is a complete dump. read more

Illegally towed our car and then when we get it back the headlights don't work!! The people who work here are the creme de la scum!!! $130 waisted of money we need because of the crooked towing company and people who work here! Sadly, it will just keep happening. Also, Firehouse apartments in downtown Columbus uses this crooked company so be warned!!! read more

They use extortion tactics with their tow trucks to intimidate OSU students and make them pay $48 on the spot or they'll tow it for a fee of $100 later. Disgusting. Columbus deserves better. read more

All Shamrock Towing thinking is money! They do not even know humanized management, that is what this family-owned company lack. This kind of company is going bankrupt very soon, possibly. Here is the example, my friend parked his car and left for just less than 3 minutes and went back found his car was gone. LESS THAN 3 MINUTES!! WOW, what the company is this, EAGER to MONEY. But, think of it in this way, only 3 minutes, it wont hurt anything, he was not planning to take a long time park, and the parking lot was empty at that time, that wont hurt anything. But shamrock wont be concerned about you, they are thinking about how to make money from you. I am thinking this: you leave the car for 10 second, violating their rules, your car gone! They like lightning! lets be a little be more serious, you just walk away from the car, somebody ran to you and said: sorry I am gonna tow your car even though you are at the scene right here, they will call somebody threaten you: hey, pay the money, or I have to tow the car, sorry, even you are here!! why ? ONE old lady told them to do that! Who is the old lady? Call the number when your car is already towed, and you can hear the old lady yelling you to pay the fine to get back your car!!! read more

I parked in an unmarked lot at the corner of High and Lane across from CVS' parking lot yesterday to attend OSU commencement. Came back to find my car gone and the Shamrock tow truck driver standing on the back of his truck on the winch about 15 feet in the air putting up the private parking sign. I have a picture of this. When I called the company this AM they said I should have known it was a private lot and will not refund my money. Scammed? Some of my friends in C-bus say so... read more

Absolutely terrible and unethical company. They tow from places you are allowed to park and make excuses as to why they are allowed to. The trucks also wait around for you and take your car as soon as you walk away. Terrible read more

Thieves, had a receipt showing showing I paid to park. Still wouldnt let me have my car back unless I paid.