Really good massage for a good value. The owner who did my massage had strong hands and whole experience was good and the price made it well worth it read more

I purchased a groupon for two back body scrubs and the two 45 minute massages. I thought it would be a great groupon for my boyfriend and I but it wasn't. When we went inside it was so small and we weren't even greeted or felt welcomed at all. There were 2 ladies there who barely spoke English and I felt like they were laughing at us In their own language. We were separated into 2 different rooms. I was told to take off everything and to leave my underwear on. The lady who came into the room didn't even knock when she came in. The massage overall was barely a massage. I felt uncomfortable because she kept massaging my butt area a bit too much and I felt too exposed. She offered that she can give a Swedish massage for an extra $15 and I said no. She put waaay too much massage oil on me and afterwards massaging one part she would wipe it off with a coarse paper towel. The massage and body scrub was done and as we were about to leave the place she said I had to pay the "groupon tax" of $10 which I have never heard of. Then she noticed I didn't tip and basically forced me to tip them. Overall, did not like the experience at all. Please do not waste your time coming here. read more

I bought a groupon for this spa and tried to redeem it several times. The phone was never picked up. Once, I was texted and asked what day/time I wanted to come in. Then once I said the day and time, I was ignored. A follow up text was also ignored. Don't know about the actual service experience, but my experience trying to schedule an appointment was ridiculous and I refunded this Groupon and will be going elsewhere. read more

I found this spa experience not "spa" at all. The group -on felt misleading because it's not a spa space or experience. Before you book, just make sure you check out the place. read more

I called before I went. I didn't have to wait as there was clearly not a busy day. I got in and went on the table. The massage table was fine, it came with a heat pad. Although I kinda wished I asked them to turn it down as I'm pretty sensitive to heat. The lady came in and put a bunch of hot stones on my back and upper thigh. It was kind of nice, felt like a weighted heated blanket. The massage itself was definitely not my type. I was in so much pain. As much as I tried to take the pain, because I think it will be good for me after. BUT it doesn't get better. She massages with her knuckles. There was soft spa music in the background, but she was using her knuckles to rub all my painful pressure points. In fast and furious motions. I simply was not able to relax! I was sweating not because of the heat pad or the heated rocks, but because it was so uncomfortable. I was squirming when she touched the side of my torso, clearly being very ticklish. She asked if I'm ticklish, and I said yes, and she continues to touch those areas! I was just squirming and tense throughout the majority of the massage. The only good part of the massage was the neck and head massage. I was finally able to relax because she was able to use her palms and fingers. No more knuckles. It started nice, throughout terrible, ended pretty good. So overall, I won't be coming back. read more

Loved it! I, like many others got the groupon for the facial, hot stone massage and body wrap. Helen was my masseuse and she was lovely. The hot stones felt like a weighted blanket and totally eased my muscles. After that came the massage. Sometimes they go a little hard on the deep tissue massage and it hurts, but not this one. She worked out all sorts of muscle knots though which was just wonderful. Then came the wrap. She told me that I was going to sweat out a lot of toxins and man was she right! I was sweating for sure but didnt get overheated. The facial was last and all the products she used smelled good, none had any weird or chemical smells. The only reason I dropped this from a 5 to a 4 is because there was some guy talking on the other side of the wall loud enough for me to hear what he was saying. Other than that, perfection! read more

Awful experience. Bought a Groupon for a massage and facial. After de-dressing and waiting for my massage, the masseuse came in to accuse me of not having an appointment as another woman had come in for her appointment. I told her this was not the case and then when she left the room I got re-dressed to further discuss the situation at the counter. As I was already dressed and the business had accidentally double booked I said I'd prefer a refund as there wouldn't be time for both me and the other woman's appointment. I was given a business card for the owner to phone which btw the number on the business card was incorrect!!?? What kind of business is this... anyways when I did get through to the owner they told me there is nothing they can do as Groupon is essentially responsible for all refunds. Which I get cause Groupon is acting as the agent between me and Shangri-La. Regardless, the owner should have made the effort to phone Groupon on my behalf and resolved the issue as it was her fault. I will not return. read more

Had the worst experience ever! Used a groupon for a facial, hot wrap, and massage. I had an eye infection from the facial. they use over the counter lotion, baby oil. After the massage, oil is wiped off with paper towel. The massage is NOT a massage. It's more of just putting hot stones on your back and then rubbing baby oil on. read more

I received the groupon for a body wrap, facial and massage as a Christmas gift but after reading the existing reviews on Yelp I was very apprehensive about going. However, my experience here was very pleasant. To start, Helen covered my body basically in a large fold-over blanket which heated my body (the body wrap) while she gave me a facial. I have a very low heat tolerance but I found the body wrap to be quite relaxing and not too hot. The facial was very nice as well. The hot rock massage was great - one of the best massages I've ever received! I didn't want it to end. All in all, a great experience. My mom came with me for a full body massage from Anna and loved it - she made monthly appointments to return. I suspect those who gave the spa a negative review might have mistaken Asian cultural conventions for purposeful abruptness and rudeness. While the service is definitely different from a big-name "western" spa but the treatment is wonderful and well priced. read more

Refreshing spa experience at Shanghai-La Body Care that is worth checking out! I found this business through Groupon and it was a real treat to get the spa package - a massage, facial and body wrap. Do yourself a favor and considering visiting this lovely oasis that will have you leaving relaxed! read more

You walk in to a small cozy place which is hard to find due to no proper sign. I was greeted by a rude receptionist that had her head in her cell phone not even making eye contact while I was speaking with her. I was taken to the room with a very polite and nice esthetician. It was very hard to understand her during to language barrier. The body massage was nice but too fast until she rubbed the oil off my skin with a rough paper and not even a towel!! The face massage routine was completely wrong. She left me in under a very hot heat pad that it burned my my heels and she got upset when I opened them. To top it all off she was trying to charge me 12% tax when BC's tax is only 5% for services. I left with a migraine and a runny nose I don't know why! I wouldn't recommend the place to be honest. read more

I also purchased the 39 for 3 hour spa package, my session, however, ended at around 1hr 30 min. They said that's the case for everyone because they combine the facial with the body wrap. The massage was really horrible as the lady didn't even put in effort to massage me. I asked if she could use a little more strength and she said "that will be 10 bucks more". The masseur further explained that I'm doing the "Relaxation Massage" and if I want her to put in more strength, it will not be the "relaxation" one hence I'll need to add 10 dollar more. I do massages a lot and this is the first time I've heard it from anyone. Like the reviewer above, I too, kept telling myself t's 39 bucks, don't expect too much, but the entire experience was just not worth anything. I won't do it again and I will not recommend anyone to this place at all. read more

I was gifted a groupon for the holidays, however, the person who issued this to me was unware of Yelp or really being on-line savvy. I did make an appointment even though they told me at the time of booking that they do not honor Groupon's to the full amount (I did disclose that over the phone that it was a Groupon as I do with everyone). I asked what I could get for it and it was a very short message and a weak facial. I wasn't paying for it so that wasn't a problem, however, if I my self had purchased the Groupon I would've been super pissed. Message wasn't that great. No pressure on the points needed and or should be. read more

I have been going to this spa regularly for about two years. When I first went I was feeling exhausted and after Anna's massages weekly I feel 10 years younger -- my body's circulation is running again and I feel like myself but more youthful and energized. Both Anna and Helen the ladies that work there are caring and very skilled. I have been going to spas all my life for treatments and while the surroundings are not luxury the treatments including the facials are in my opinion the best in the city! read more

If there was an option for no stars I would pick that. Bought the groupon for $65 and was in shock of how much of a waste this was. Terrible massage. Was unaware of personal boundaries during a massage and had no robe for me to walk in between rooms. Rips in sheets on both beds. "Facial" was a joke. She left the room for 15 min and it was dripping in my eyes. No showers to rinse after sauna wrap. The value is so far off from what they have valued. I wouldn't even value the experience at $65 DONT GO HERE! read more

This was a poor experience. I gifted a groupon for a massage to my mother as a part of her birthday present . When we got there she explained that she is sensitive to perfumes but is just fine with natural oil. When we got there we had an appointment and my sister and I left my mom to get her spa treatments . The ladies appeared to be helpful so we left and 45 minutes later our mom texted us that she still was waiting in their waiting area . They didn't offer tea or refreshments and left her simply waiting . They said they had someone call in sick and that half the staff was sick . It's not really what you want to hear when you go to a spa . We returned to drop off tea to our mom as our family decorated the room at the restaurant for the dinner . An hour later we were still waiting and the ladies continued to ignore us . Our mother really just wanted to go so we let them know how inconvenient this was and could they offer an alternative . They didn't really understand and kept saying that the girl schedule was sick and now the wait was 2 hours ! We just walked away . We had bought this as a groupon gift . I would never make this purchase again . No regard for the customer . We kept believing their promises of "10 minutes" and "15 minutes ". It was really unpleasant. We called back and they did not honour a refund for the poor experience as our mother preferred not to return . Unfortunate . It was loud with the staff talking and hearing the staff was unwell was unsettling . Again, very disappointed. After now reading these other reviews I believe they don't take care with Groupon clients and next time I would have done my research first . No value just a waste of time unfortunately read more

I went to the new location on Victoria Drive several times. I first met Anna and Helen years ago at a different location in Vancouver. Anna saw me first last time, then as it was a long appointment, Helen. Helen was about as nice as she could be to me, last time. Have seen Anna for years without problems. I have problems losing weight, including body wraps at spas. The facials have nice results but my favourite service has always been the body massages. read more

Great value for a 75$ Groupon! I don't know why people are complaining either. Left feeling relaxed! You are meant to sweat in the body wrap. It is a detoxification treatment. Massage was lovely. Facial was good and she massaged my face which felt nice. Again, the fact that people pay only 75$ for three treatments valued at around 300$ and they are complaining is hilarious to me. This Groupon is a great deal. People need to stop complaining. Anna and Helen were sweet ladies. read more

We called to say we were running 10 minutes late. They didn't seemed that fussed but when we arrived we realized why. We ended up waiting 30 minutes because they still had someone in one of the rooms. The person waiting in the hair salon with us apologized but then what was the point of making an appointment? Anna gave a good massage. We both upgraded to Remedial massage which was $10/pp. The facial person had poor English but after a couple goes we were on the same page. With a $39 Deal, the service and services were above what we expected. The only downside was the wait but given the price and time (3 hours) we weren't phased. We'll probably be back if the deal was on again. read more

I bought the $65 groupon package - relaxation massage, body wrap and facial. I upgraded to the deep tissue massage for $10. Overall the massage was quite painful, I'm thinking maybe i shouldn't have upgraded to the deep tissue. At some points, i felt like she was just rubbing and touching me and then at other times, it was very painful. Like the other reviewers the body wrap was very hot and towards the end, got quite uncomfortable, it would have been really nice to be offered some water. The facial was average at most, wasn't comfortable, relaxing or nice, but wasn't necessarily uncomfortable or anything. For $65 I wouldn't go back for sure. read more

They don't know what a massage is. It was an application of some massage oil, which later gets wiped off with a paper towel. The massage table was SUPER squeaky, an hour of torture, definitely not relaxing. Don't waste your money here. read more

I had a really amazing experience with Anna and Helen I am coming back with my Husband

I went there to enjoy my 68CAD massage, and they ask me upfront how much did I pay for that coupon. After telling them the price, the next thing they told me is that the service was no longer available and I had to pay 30CAD extra, for a service "upgrade". The massage was quite poor, the person attending me completely unpleasant and the whole vibe uncomfortable. After the message was done, they even dare to ask me for tips! Unbelieveable!! I left the place with the sensation of being robbed, and disappointed with the massage. Probably the worse experience I had so far. I don't understand how this dealer is even listed in Groupon. read more

I am at a loss of how many people complain about the groupons and don't understand what they are for. They are intended to be a slightly reduced version of full services so you can try them out at a big discount. That's exactly what I got. If you were a business what would you do? Give them the same as what full price paying people get? Won't you get exhausted? They are only human. The appointment was at 5pm on a Sunday night - these ladies work pretty hard. They are trying to drum up business and give people a chance to try their services. Meanwhile it's a chance for us to get something nice at an affordable price, and see if we are willing to continue services. On to my review. Quality was decent, it's just the length of time was shorter than the full price version. I got a great 30 minute massage from Anna, who was very pleasant to speak with, yes of course I was offered to upgrade to a deep tissue to 12 dollars and although I would have got a regular massage for what the groupon included, I went for it - the next day I am so sore - she worked me very well. Anna also identified a few things on my body that were correct that a doctor diagnosed so I consider her experienced and skilled enough. She also knows about diet, nutrition - which is correct to what I studied so I felt she was trustworthy. I was given slippers and a robe to travel to the next room. The hot wrap and facial were very enjoyable, done by a very nice woman, despite her english but we understood each other because we made the effort. Someone else mentioned it's just a hot bag - That's correct, they didn't advertise a weight loss bentonite clay wrap like at Fabufit. Just a wrap and it was quite adequate to achieve the result. I sweated enough to soak two full sheets covering me and surely I lost some toxins and weight which is a bonus. I knew to bring an extra pair of undies but perhaps they should add that to their groupon. I read someone really suffered without water... TIP - IF YOU NEED WATER DURING THE WRAP JUST ASK! SUFFERING NOT NEEDED! I waited until I was done because I didn't want to interrupt the process and was able to hold off - for sure I was parched but I was okay! If I was feeling like I was approaching ill or dizzy of course I would immediately ask for water. I had asked for water after my wrap and facial were over, which was immediately provided and also right outside the door for anyone to help themselves, but they poured it for me. Monitor yourselves guys, have personal accountability for your own body, they don't have a bio meter on you to determine if you want something - just tell them, and they are kind enough to oblige. Facial was very nice. Upgrade was offered but I declined and still got a lovely facial - skin feels great the next day, smooth, moisturized and exfoliated. The whole experience was relaxing and very nice. Great experience to try out Shangri La for the groupon. I will definitely keep them in mind for next time. Thank you Ladies! read more

Anna has been amazing! I had back issues for a long time and she helped me get it back to pain free. Now I go weekly for the hot stone massage and it helps keep my whole body fresh. Everyone is so friendly, can't recommend highly enough read more

Horrible! Made an appointment and had to wait 30minutes because the person ahead of me was late! Seriously, I'm a mom with a newborn and I have to get home in a timely manner. I told them this but no response. How about taking the time off the person who is late instead of the person who is here waiting! This was for a massage and facial, first time treating myself after having my baby. Annoyed!!! read more

I tried this place despite some of the bad reviews because of its location; however, I am very disappointed with the service. I purchased the spa package of the body wrap, facial, and stone massage. The body wrap was not comfortable and it seemed pointless. The facial was done while I was in the wrap and consisted of a cleanser and 2 products slapped on while she went in and out. Then you changed rooms with a person in the massage room. I had a robe on but the other lady just had a towel and it was awkward switching. She shouted she forgot her shoes and it wasn't clearly communicated what they were doing so I just guessed. The stone massage consisted of hot stones placed for a few mins, but when the lady came back she took the stones off and just rubbed areas. It was not pleasant and it did not feel like a massage. At the end, she charged a $9 fee, which did not make sense as a tax amount and she did not say it was a mandatory tip amount or a coupon fee, she just looked away and said $9. Overall, I do not recommend this place. The location before was also a spa and they were much better. read more

Absolutely terrible experience. My friend and I purchased their Groupon for hot stone massage, facial and wrap. We both paid the extra $40 to make the massage 1 hour from 40 mins, and upgraded facial. The massage was shorter than an hour. With your entire bum showing, and the door open. I told her three times to go lighter since it was really hurting me as I have a sensitive back. Her response was "no it's good for you". When my friend was getting her massage. The lady left the room THREE different times to answer the phone. They also made rude comments like saying we need to "workout more" etc. They also put so much heat in the wrap that you feel like passing out and won't take it off when you ask because it's "good for you". One of the most painful, uncomfortable, and upsetting experiences. DO NOT GO HERE!!!!! read more

whatever you pay, this is just a glorified rub down, the facial is rubbish and the so called body wrap is just you being put into a warm bag. i do not believe both women are beauticians, anyone could of done, what they did. i was offered water and none was given. total waste of money read more