I've been with the agency for 6 years. Everything has been fine. LAURA is the best to work with. Do…read moreyour best to avoid Shanks team, there's another agent in the building and they are shady!

My mom has been with this agency for almost 40 years! Never late with payment and no claims that…read morethey weren't reimbursed for in the last 20 years. Mom turned 86 last year so we decided to sell her car therefore removal of her car from the policy. We were told that her monthly payment would be halved from what she had been paying. When we received the bill, the rate was only $12 cheaper than what we had been paying. When o called to question why the difference, I was told that we'd have been better off leaving the car on the policy ‍ And that she would have to pull my moms credit to try and get the rate down! $1900 a year on a 1200 sq ft house seems unreasonable to me. I called 6 times to try and speak to the agent, but she would never return my call. She was very curt with me the first time we spoke and got mad that I stood up for my mom after 40 years of giving them her business! My advice would be to not use this agency!

Julie and her team are true professionals, which is obvious from the recognition they have received…read moreas being the best local insurance agency. As a fellow insurance agency owner who can only service clients in Washington State, I have no reservations referring TN business to Merit Insurance when I need to.

This is our second year with Merit Insurance Agency. We are very pleased with the customer…read moreservice we have received. We have had no need for a claim; but they go up and beyond in addressing questions on policy issues. Very friendly staff who will be there to support their customer base. Thank you to all who runs this agency in a professional and team atmosphere!

Provides professional service and knowledgeable advice . Understands the importance of good…read morecommunication and is available when needed.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am proud to assist residents around the Nashville area with finding insurance coverage that fits their family's needs. My staff and I can help you learn how to protect your family, home, car and more. Give us a call today!

Just spoke to Farm bureau for a quote, I've had cracked windows from rocks on freeway in the past…read morewhich is comprehensive and no accidents, yet they won't insure you if you've had claims (windshield). So they only insure you if you have a perfect record. My sister's and nephews have them but now will be switching.

This is NOT about the agents personally. They have always been amazing to deal with and are…read moreexceptional people. MY issue is with State Farm itself. I just applied for a Motorcycle loan. What I wasn't told until after they checked my credit was that they don't loans on SPORT BIKES. So save yourself a hit on your credit and go elsewhere for a bike loan. I am beyond pissed about it. I'll never give them any business other than insuring an object again.

I have 9 policies with them. Not a joke. You can message me if you want to know why, but I'd…read morerather not be posting my business all over the place ;) My relationship with them started in 2001 when I purchased a house. They were the insurance company my Realtor recommended. I did not think too much of them at that point, and around 2003 I started looking for other options. I didn't find much in the way that was seriously competitive (I've found a maximum of $49 a year savings thus far if I moved 4 policies to another carrier with a pretty bad rating). I decided to stick with them. In 2004 I got another policy through them. I got into it with the insurance company about a repair, but Bush was not involved and it was no fault of theirs the underwriter was being a jackass. 2004 was about the time when insurance companies were scrambling to cover their asses. I look again at other places, I could have saved $26, Bush was right on Thomson lane near my house and I could drop in any time, I decided to stay with Bush. Geico, who was my car/motorcycle insurance started a new ad campaign that was bugging me, so I decided to check with Bush and see what they had, and in 15 minutes I saved nearly $400 a year by switching FROM Geico. Awww yeah... Several things happen... Cut to last month - I purchase a nice used car and notice my rates go up as now both cars are insured... "but I'm only driving one of them while attempting to sell the old one" - annoys me, I go out to check as my wife's insurance has been wooing me (actually a lot of companies do, long story). And after a woo, we exchange 200 pieces of information, and my auto policies would be $97 less if I included the home, and if I didn't I would be losing $62 a year. So, Bush's picks still manage to be on top. I've been working with Kelly over there for coming up on 10 years now. I've even told her I need information to compare with another company, and it always comes in exactly the format I need. So yeah, I'm pretty happy.

I've had my car insurance and notary bond with them for years. My parents have their car insurance…read moreand HO insurance with them. Everyone in the office is quick to respond to any request via phone or email. Great family business.

After doing business for 30 years with a large company that only sells its "brand," I decided to…read moreshop with independent agents. After numerous attempts to get some local area agents to be responsive (return phone calls, emails, etc.), I ran across CIA in Mt. Juliet. That's when I finally found someone knowledgeable with a focus on customer service. Kayla never once failed to respond to me whether by phone, email, or in person as I considered my options carefully. Leaving my trusted company wasn't easy, but Kayla gave me the peace of mind to make the change. On top of that, she saved me over $1,000 a year in total premiums to insure a home and three vehicles. If you're considering an independent agent, I encourage you to give Kayla at CIA Mt. Juliet a chance.

From the owner: Cumberland Insurance Agency is your independent insurance agent located in Mt. Juliet, Tennessee…read more We are an independent insurance agency, and our independence works to your advantage, because it allows you access to virtually unlimited product and service possibilities. We can provide you with products and services that are compatible with your requirement needs. We provide auto/car insurance, home insurance, business/commercial insurance, and life insurance for all of Tennessee. Feel free to browse our site, visit our office, or call one of our staff to set up a one-on-one appointment. We Have Local Insurance Offices in Cookeville, Sparta, Smithville, Jamestown, and Mt. Juliet

Jessica Davidson, insurance agent, made finding new home and auto coverage easy. She found me a…read morebetter quote than I could have expected, answered all my questions, and stayed in touch with me. I can't recommend her enough.

I just wanted to take a minute to praise one of the employees, Megan Brothers. I called to ask…read morequestions about issues I was having with another insurance company after someone struck my vehicle. Not only did she give me the information I needed but days later she called back just to check on me to see if things were going okay even though she was not handling the claim for me. We use hutsenpiller insurance already but I'm so glad to know that someone like Megan is available if we need them.