After doing business for 30 years with a large company that only sells its "brand," I decided to…read moreshop with independent agents. After numerous attempts to get some local area agents to be responsive (return phone calls, emails, etc.), I ran across CIA in Mt. Juliet. That's when I finally found someone knowledgeable with a focus on customer service. Kayla never once failed to respond to me whether by phone, email, or in person as I considered my options carefully. Leaving my trusted company wasn't easy, but Kayla gave me the peace of mind to make the change. On top of that, she saved me over $1,000 a year in total premiums to insure a home and three vehicles. If you're considering an independent agent, I encourage you to give Kayla at CIA Mt. Juliet a chance.

From the owner: Cumberland Insurance Agency is your independent insurance agent located in Mt. Juliet, Tennessee…read more We are an independent insurance agency, and our independence works to your advantage, because it allows you access to virtually unlimited product and service possibilities. We can provide you with products and services that are compatible with your requirement needs. We provide auto/car insurance, home insurance, business/commercial insurance, and life insurance for all of Tennessee. Feel free to browse our site, visit our office, or call one of our staff to set up a one-on-one appointment. We Have Local Insurance Offices in Cookeville, Sparta, Smithville, Jamestown, and Mt. Juliet

Julie and her team are true professionals, which is obvious from the recognition they have received…read moreas being the best local insurance agency. As a fellow insurance agency owner who can only service clients in Washington State, I have no reservations referring TN business to Merit Insurance when I need to.

This is our second year with Merit Insurance Agency. We are very pleased with the customer…read moreservice we have received. We have had no need for a claim; but they go up and beyond in addressing questions on policy issues. Very friendly staff who will be there to support their customer base. Thank you to all who runs this agency in a professional and team atmosphere!

My husband and I have bounced around to several different insurances, but we were never satisfied…read more We have finally found our home with State Farm. We worked Ashley Lawson, who got us all set up. She was very efficient, knowledgeable and super friendly. The set up process was painless, not like others where you feel like it is question after question. She treated us like we were family. I also didn't feel like they were just out for our money. Their rates are very affordable. Ashley explained everything to us and answered all of our questions! We left there feeling confident in our decision to switch our family to State Farm. Highly recommend!

Well... here we are .. at the complaining alter of civilization.. YELP!.. .. With all the hype…read moreabout insurance bad guys these days, I'm sorry to disappoint... We have been St Farm customers for 40 yrs. We just recently moved here to be near our grandkids and we needed to move our car insurance. These people here, as usual, are kind, caring, genuine and professional! Thank you so much for your help in our transition and for always treating us with kindness and respect!!! We are now legal AND we saved money too! Thank you !!!

I highly recommend you speak to Abby. She went out of her way to help and was always pleasant to…read morespeak with. The process was very easy vs dealing with an insurance company directly.

From the owner: Insurance.... But Different. Let's be honest, insurance…read morecan be confusing and frustrating as you pay a lot of money for a piece of paper that you may not even understand or use. Let us show you how we are different, we take the time to educate and explain how your insurance works. That way, you're able to make the right decision for you and your family.

We are brand new to SF. We switched because our old insurance was going to raise our rates to a…read moreridiculous amount. I was recommended to call Corky's office from a friend who has trusted his office with her insurance needs. They were prompt, honest, and easy to talk to. We are very excited about saving money AND having a local person to contact when we need assistance! I highly recommend their office if you are in need of insurance needs.

They are very responsive and friendly! They called me and worked with me like I was family!read more

I have had Farm Bureau insurance at some compacity since I was 18. I have never been disappointed…read more But I will say this location is the best by far! From the Agent Stephen Hackett to his customer service representative, Angie! Top notch, knowledgeable, caring staff. If you are looking to be helped and treated with care, I would choose this location hands down! Thank you for all you do!

I was a customer for years. They would not return calls or emails went to office after work and…read morethey were closed at 3:30 during the day. " like a good neighbor they weren't there".Took all my business to another agent, and never looked back. I have 5 policies.

We used them for over 30 years. Recently, I needed to file a claim and called. Got an answering…read moreservice. Left message to call. No call back. Over the next two and a half weeks I called 5 times and got the answering service every time. Left a message to call every time. No return call. Went to another State Farm office in town. They emailed them via two different methods that I was trying to reach them. Nothing. After 3 weeks of trying, I had no idea what the problem there was, but I changed agents to Corky Cross. I hate to say anything bad about Darian because they were so good for so long, but that's the way it ended. I found out later that the receptionist had medical problems, but why Darian never called I have no idea.

worst company in the world. do not buy their life insurance because they will engage in bad faith…read moreand delay paying on your claim!

Man, dealing with this company over the phone was something else. I have no idea if the being I was…read morespeaking to was even on earth, much less the country. That isn't what made this a horrid experience though; it was the customer service, or lack of it. I finally got what I needed over the course of a couple of months, and am pleased to say I am DONE with Wilcac, and will (hopefully) never have to work with them again. Read the rest of the reviews in case you need more convincing.