While my doctor has always been great when I can get in to see him, the time for message responses…read morein mychart is ridiculous. Oftentimes a simple prescription refill request can take over a week to get a response. I'm just about ready to transfer my care elsewhere.

Since our previous MD left the practice, we were assigned a very new-ish ARNP (Saudia Hoosein) who…read moreproceeded to ask us to see specialists to refill meds we had been taking for years at the same dose. Then we noticed more errors and delays from the office supporting the provider. It has us looking at other offices for our primary care.

This is a great medical practice! Personalized care from a smart caring doctor…read more YOU are the center of this relationship - not insurance companies - not drug companies.

From the owner: We provide comprehensive primary care to patients of all ages. Common conditions we treat include…read morehypertension, diabetes, emphysema, depression, and obesity. We also provide well woman care and comprehensive physicals. By limiting our practice size, we have time to individualize care for each patient. We are able to personally contact consultants and coordinate care in a way that minimizes duplication of tests and out-of-pocket expenses. This level of coordination also results in healthier and happier patients. Types of services we provide include: Well-woman exams School and work physicals Vaccinations and travel medicine Acute primary care, such as sinus and bladder infections, sports injuries, etc. Chronic illness management, such as for diabetes, high blood pressure, emphysema, depression, and obesity Pre-operative consultations with EKG and lung function testing Joint injections Skin biopsies Geriatrics End of life care

I have been a patient of Vantage for four years. I couldn't be happy. I get questions answered…read morewithin a day, usually within hours. If they don't have an answer to a question, they research it for me. At appointments, they give me the time I need. All blood draws done in-house. They will discuss alternative treatments. It is so great to have physicians who actually LISTEN,

The most important point that I meant to emphasize in my initial review as I maintain it as…read morewritten, was to add that these doctors are not hostage to insurance company standards and manipulations being experienced in the medical field industry, They will tell you the truth and you will pay them for their expertise.

Told us on phone walk in only. When we arrived told us hour and half wait. Then noticed several…read morepeople walked in with appointments. We asked about that was told they fibbed on phone. We waited 2 and half hours. Still waiting. Filling this out in despair. Will post again after. Waited 2 hours 45 minutes. Justin failed to let us know we could leave and get texted to come back.. he kept saying 20 to 30 minutes. Once we got in people were nice.. we have been to indigo in yelm much more easy to get into and can text when you're close to entry. This ( newer) in Lacey I can't recommend.

Showed up at 2:45pm as a walk in and was put on the standby list and was told we would get a text…read moremessage to be seen and wait time is 3 hours. Checked the portal with updates and was next in line with no other patients ahead. It is now 6:30pm and Get a notification that it was canceled. Went back in to the front desk and questioned why it was canceled. Front desk said a text message was sent. Showed proof that there was none sent. Mind you were were sitting in our vehicle directly at the entrance door. As we were told to have a seat and they will be with us shortly. 5 min goes by and they come bearing bad news that they are unable to care for our needs due to being backed up and it's close to closing time. Look around the room with 1 patient sitting in the waiting area. So tell me where this "backed up" with patients are?? Very poor service and poor communication!! I would never go back again and go straight to the ER if "Urgent Care" is needed. DON'T WASTE YOUR TIME!! I HOPE THEY GO OUT OF BUSINESS. If you're military or retired please go elsewhere and save some time. Now off to the BBB to put in my complaints.

Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Very nice front office staff. The Drs are excellent. I have been going to this office for at…read moreleast a decade and, despite different doctors now, the quality is still fantastic. Thank You!!!

Dr Playstead is highly competent, compassionate, patient, tolerant, concerned, and wise. She…read morelistens well, asks intelligent questions, and is always positive. She respects questions and responds with good ideas. Her professional staff are friendly and effective, and front end staff are welcoming and efficient, plus being deliberately helpful. My wife has been seeing her for over 20 years and for most of those visits I have been along. I don't remember a single time we we kept "cooling our heels." Based on my observations, confirmed by my wife, Dr Playstead is in the top tier of her profession, and we highly recommend her.

Dr. Playstead has been my primary doctor since she began practicing 13 years ago. She is the best…read moredoctor I have had and my husband decided to make her his primary doctor as well. We are both very appreciative of her expertise, her willingness to listen and her openness to suggestions or alternative options. She is very responsive, answers emails, is willing to suggest a specialist whenever that fits, and she calls with lab results faster than any doctor I have had. While she only works three days a week (her family is important to her!), it is easy to work around her schedule. When a visit is more urgent, all of the doctors at Pioneer Family Practice are wonderful doctors. We have no complaints whatsoever about Dr. Playstead and the clinic where she practices!

I always show up for my appointments on time, sometimes even earlier and most of the time I have to…read morewait in the exam room for doctor more than 30 minutes. This is getting old. Really getting disappointed by this place.

I was scheduled for my first visit today at 3:10pm. I arrived early and was greeted graciously by…read morereception. I was taken to the exam room at the appointed hour, vitals taken by a nice nurse. I was left to wait for the doctor. After 30 minutes, the nurse came back and said that "Dr. Nick is running late" and apologized. She said that she would try to hurry him along. I waited another 10 minutes. No one came in. I left. During my wait, I could hear staff laughing and joking around on the other side of the door. Keeping a patient waiting for 40minutes is unacceptable, unless there was an emergency. There wasn't.