She missed my Mother's cancer after my mom made appts almost every month for over a year, telling…read moreDr. Cannon something wasn't right. When my mom ended up in the hospital Dr. refused pain meds for her, implying that she was only wanting drugs and asked for a psychological evaluation for her instead. My mother suffered for 2 days until she was diagnosed with Bile Duct cancer. Dr. Cannon never called or showed up once to check on her, this broke my Mother's heart as she had thought that Cannon actually cared about her. My mother was dead within 3 months. My mom said she handed Dr. CANNON a long list of symptoms on her last visit. Dr said she didn't have time to go over it but would look at it later. My mom felt she never even bothered to look. This made my mother's death even more awful. My mom was an operating room rn for 40yrs and told Dr she felt she was dying. Dr sent her to a heart Dr.

Dr. Cannon referred me to the WA Center for Pain Management as her office does not refill pain…read moremedication. On my first appointment at the clinic, they did a urine sample. When I received the bill from the lab, the bill was $2,187!!! Their billing clerk said the doctor's group decided to use that lab as it is "quick and efficient." However, it is out of my insurance network and I was not told how much it would cost, other than saying "it may be a bit more than your insurance pays." My follow-up appointment was not for a month and my insurance company said there are 3 labs here in Olympia that could have processed that sample in that amount of time. I contacted Dr. Cannon's office about the $2,187 bill and I was told that it was "out of their control." I replied - "Out of your control? You are the one that referred me there, so it was totally in your control." I am certainly not the first patient they have sent there. I feel this whole scenario is unethical, but for my own doctor to not even express concern, it made me question her as a physician who cares. My guess is that her office will continue to refer people to the WA Center for Pain Management and they will receive the same kind of treatment from both offices as I have.

I've been going to Dr. Klein for over 10 years. His office is always responsive and you can be…read moreassured that you will always reach a human and not an automated device. How rare is that in today's society?? Dr. Klein is very concerned with every aspect of my heath.

Rather than go on a diatribe about the office staff (front desk) and office manager, I believe her…read morename was Janette, I have to believe there are many other Medical facilities in and around Olympia where you will be treated with common decency. Without all the details, I was stunned by the immediate defensive attitude of the office manager when I inquired as to why I was told my appointment was at 6:45 am (I arrived early as you do for a 1st visit), when in fact they won't open the doors until 6:45 am, so I waited in my car for 30 minutes. "Just wait in your car with the motor running." and "It's not even cold today." It was 36 degrees. I was also told I would have my annual physical (the whole reason I made the appointment) before I came in, but when I got there I was told I'd have to come back for that, that this was just a meet and greet. I can't comment on the doctors as I never saw them. I wasn't going to stay after being treated this way. Hard to describe in words how hostile they reacted to my asking questions about the offices communication. Guess they aren't used to being called out on their condescending behavior.

Five stars for Capitol Diabetes and Weight Loss Center gets five stars from me because they earned…read moreeach and every one. I lost 50 lbs and Dr Shawna Purcell MD regularly monitors my blood sugars and chemistry. She is an Endocrinologist. Diabetics ultimately need one on their side if you want to stay healthy. Tests are important. I must have facts. I get them here. Dr Purcell also has a nutritionist work with me and they help. Since you've gotten this far in my review I believe you really want help. I recommend you call Capitol Diabetes and Weight Loss Center and make an appointment with Dr Purcell MD. You will feel better. I tell her she's my angel. Deanne Lacey, Wa

Very helpful to understand what diabetes is, how it works and how to make changes in lifestyle to…read morecorrect it. Thanks so much

Utter crap. New patient line said two doctors here are accepting new patients, then when I call…read moreback to schedule, I'm told they have "scheduling holds," which means they're NOT taking new patients. Only doctors "taking new patients" have low ratings anyway.

I switched to South Sound Internal Medicine after a bad experience elsewhere. The doctors and staff…read morehave been excellent, helpful and caring. Based on my two years of experience with this clinic, doctors and nurses, I would recommend to anyone who is older or has health issues that require the attention of an internal medicine doctor.

A long over due update - The face of family medicine is…read morechanging. I was unhappy that my doctor of many years, as the doc before him, left the practice and there was not a medical doctor replacement. That's old school, apparently. My new health care provider is an "advanced nurse practitioner", Heidi Sedra. I've been through some really odd health issues the last couple years and she has treated them very well, or referred me to one who can with lots of follow up on her part. Looking back on my past health needs, 99% of my reasons for seeing a doctor could have been equally taken care of by a nurse practitioner.

could not believe how rude the front office lady was! I accidentally called the wrong place and she…read morerudly says" we'll I asked you if you were a patient and you said yes" well maybe if you said what company I called i wouldn't have been confused! making potentially clients cry!

The MyChart app is wonderful - makes everything so much easier, efficient, and cheaper. I can ask…read morequick questions via the app and get refills taken care of as well. My doctor (Dr. Johnson) pays attention and I can get appointments scheduled at time that work for me (without having to miss work). He's caring and attentive without just going straight for prescriptions to solve the problem. The front staff are very nice, helpful, and patient with people.

This facility has the communication skills of an infant and Dr. Katarova needs her medical license…read morestripped. Not only is she grossly misinformed on diabetic care, she provides zero confidence when a question needs to be answered and has been caught googling standard information any real doctor would know during our Zoom appointments on more than one occasion. She and her MA also have the worse bedside manner I have ever had the displeasure of receiving. Not only are they both rude, I had a thyroid test done and literally had to beg to have my results read. I was told by her MA I had nothing wrong with my thyroid only to be informed by another provider I had Hoshimoto's thyroiditis. I've never in my life been happier firing a doctor as I was firing Dr.Katarova.

I really like Kelli, but her office does not call with results or that prescriptions would not be…read morerefilled. I only found out, when after I had requested from my pharmacy multiple times, that provider was non responsive. I called and was told I needed a visit and that she would no longer be providing prescriptions for mental health. Then today I called for an appointment and the message on machine said she is closing her practice. I never received a letter advising this. It is hard to find a new provider especially with NO NOTICE. Coming on to web page today you can see the posting, but that is not sufficient. I asked the office about notifications and was told they did mail outs. Where is mine? No email, no snail mail, nothing. I feel this is negligent in many ways.

well... this really is a moot point as she went out of business. the longer I was with Kelli, the…read moreworse the service got. she actually degraded to statements like, "that's not a controlled narcotic so sure I'll give you a prescription for it." the staff at the counter were the absolute worst part of the whole experience there. the blond at the counter had a seriously bad attitude and wasn't capable of rephrasing anything if you didn't understand it the first time. if anything good came from my time with Kelli, it would be the sleep study I got a referral for.