My wife and I recently selected this place to be the pediatrician of our newborn. Our baby came…read moreearly and they were highly recommended by the hospital. The office has been wonderful so far. They have been punctual with our scheduled appointments and have provided great insight with caring for our son. The doctors are incredibly caring and make themselves very accessible. Overall excellent providers.

Dr. Battista is a FANTASTIC doctor. He takes the time to listen to all of my questions and never…read moremakes me feel rushed. He is awesome with my daughter Brooke and nice. He makes us feel comfortable and respects our opinions. Dr. Battista is respectful and I would recommend him to anyone who wants a one of a kind Peditrician.

Dr Messer is a great doctor, very professional. Nice…read morelocation at UES, his receptionist was very warm, and I was seen at exactly time no waiting. He took his time and my appointment was 30 minutes. I came to him from a horrible experience with another doctor that gave me wrong medication, and made my symptoms worst. Dr Messer took his time to examined me and explained what was wrong with me. During my treatment when I called him to ask him a question, he would call me right away. Very attentious and professional. I recommend him 100%!!

We have been going to her for my two boys for almost 3 years now. I've recommended her to my…read morefriends too. She's really nice, easy to talk to and practical in her advice. The staff are also accomodating. Sometimes on the weekends the waiting can be longer because they're busier. But weekdays (after kids' school) definitely is better if you don't want to spend time waiting.

Liked that the waiting time here is short in comparison to other peds clinic. We never waited more…read morethan half hour ever since I brought my daughter here almost couple years ago. Our pediatrician Dr Igel has been attentive and took time to examine and discuss baby's overall needs at every milestone. Only once I had a misunderstanding with the front secretary who was rude on the phone but realized this has improved after I spoke with the administrator. Never had problems with nurses, most we had are vaccines only.. Cannot really say how they will handle emergency and with really sick babies.. Overall, this is a "well thought of" clinic where you can bring your baby.. I'm brining my second one soon..

There are five pediatricians in this office, and i've had the opportunity to interact with three of…read morethem. Before i get into that, though, a review of the office itself: Horrible. Honestly, i can't think of much that goes right in this office. They don't even have an automated system to call patients and remind them of appointments, which is silly when well-baby check-ups are often scheduled months in advance. The reception staff is, on their best days, distracted by socializing with each other. Count yourself lucky if that's what you get, though, because far more often they're surly or downright rude. The average wait time from scheduled appointment to going into an exam room with a nurse for height/weight and the like is 30 minutes. The shortest i've ever waited between the nurse's departure and a doctor's arrival was 15 minutes, but it's been as long as two hours. There's no separation, physical or temporal (i've seen both done successfully in other pediatrics practices), between teenagers coughing up their mono or influenza and otherwise healthy four-week-old infants in for their well-baby check-ups. Even if the doctors at this practice were fantastic, dealing with the office and staff is enough of a nightmare to make anyone think twice. And with that segue, on to the doctors: As i mentioned above, i've had the chance to visit with three of the doctors. (We didn't actually choose my son's pediatrician, as he was born before the interview appointment where we would have had a chance to meet a few of them and see who we thought we'd mesh with best.) Of these three, all clearly know their stuff, and on a technical level i can't fault them. Their styles are so wildly different, though, that i urge anyone not put off by my review of the office as a whole to do interviews before selecting one. Dr. Chambers: I don't remember too much, as we saw her many months ago, but she struck me as friendly, open, and approachable. Dr. Berman: Also friendly and open. Interacted well with my son and with me. Listened to my concerns, discussed options, and generally made me feel like i was relevant to the situation. Dr. Tolchin: In stark contrast to the others, Dr. Tolchin has a rather authoritarian style. She sits behind her desk and asks questions. If you provide extra information that answers a later question, she'll make you repeat it when she gets to that question on the checklist. She doesn't bother with trivialities like saying 'hi' to the baby she's treating. If you like a doctor who doesn't seem to get friendly with patients (or their parents), Dr. T's a good place to start. If you're more a of a treehugger, you might find her style a bit cold and distant. -- So, after all that, maybe you're wondering why this place gets two stars instead of one. First, they have saturday hours. Second, they'll wedge you in for a sick-visit same day, though do expect to wait hours past the supposed appointment time if they do. Third, when my son had to be hospitalized. the doctors at Astor Ave worked very closely with the hospital to make sure everyone was on the same page. (That last one almost bumps them up to three stars, but hopefully most prospective patients will never have to deal with such a situation.)

NEW PATIENTS BEWARE!! I went to their primary care doctors for 4 years, my original doctor left so…read morethey had me rotate to several different doctors for the past 2 years, I asked to switch to a different doctor because I didn't feel comfortable with the one they had placed me with and they said absolutely not. Apparently they have an office policy that they implemented last January that says no patient can change doctors because it's seen as doctors stealing patients from other doctors in the practice. They even spoke with the doctor I said I didn't feel comfortable seeing again and the other female doctor about my situation and they decided that I had to keep the same doctor. I understand each office can have their own policies but this one seems a little extreme. Just a warning: Westcare Medical Primary Care places doctors ego's over patient's comfort.

Awful.....I have been a patient at West Care for almost 10 years. I have found the doctors to be…read moreprofessional and caring. However, since they have been managed by Mount Sinai about a year ago, it has been awful. You can not speak with a receptionist in the office. All calls are directed to an answering service and they do not call back. If you have a billing issue, you can not get in touch with anyone. I had to dial the emergency prompt in order to get someone to call me back. Even at that, they don't call back. I went in for testing and they did not call me back for over two weeks with the results. The office is completely disorganized and I don't even trust them with my records so I'm leaving. It is really frustrating.

I have been going to this place for 8 yrs and never had a problem. The doctor is nice and listens…read moreto my issues. They are open on sundays - which is great and accommodating to last minute appointment requests.

I'll preface this by saying that I was never able to actually see the doctor because of…read morecomplications with her "front desk staff." The woman that I spoke with was *very* difficult to deal with. When I reached out to her, explaining that this was a referral from another doctor. Her English was definitely not the best and she made no attempt to slow down her words. When she got to the membership fee, I was told that it was $500, to which I told her was too much. She then said "well, we can work with people. How about $400? Or $300?" The $500 sounds like a racket as it is but to haggle with you over a membership fee that a doctor SHOULD NOT BE CHARGING FOR IN THE FIRST PLACE reeked of sketch. Regardless, I trust the doctor that recommended Dr. Gilbert implicitly so I said that I'd be willing to pay the $300. The woman then told me to call my insurance to make sure that their office accepts my insurance. At that point, I asked her if I should be doing all of her work for her. "Isn't it YOUR job to make sure that you take my insurance?" Only then did she say she would try and call but she's "very busy and do not have all day to spend on the phone with insurance companies." She called back the next day to tell me that she couldn't get in touch with my insurance and that I'd have to do it myself. I don't care if Dr. Gilbert can cure cancer, HIV and dementia, the impression I get from her hired help is that she's a snake oil salesman hiding behind a membership fee. I'm not looking for a gym. I'm looking for a doctor. I looked elsewhere and so should you.

I have not seen Dr. Gilbert, but I was scheduled to have my first appointment in about a week and a…read morehalf. I was very excited about the prospect of switching over to her as my PCP, given the positive reviews here and the recommendation of a good friend. Unfortunately, her office just called to notify me about a $200 yearly membership fee, that would be due at the time of my first appointment. I've had this appointment for months, but they only gave me 10 days notice about a charge, not covered by insurance, to see a doctor who, despite the positive reviews, I'm not sure I'll like. It's like being surprised with a $200 copay that negates the point of having insurance. So disappointing... I'm sure she's a wonderful physician and me having to cancel my appointment is my loss, but new and current patients should be warned (with more than 10 days) that this office is charging everyone this fee going forward. This office should also not be listed on my insurance as in-network, because this yearly fee betrays the spirit of that.

Love Dr Pincus! She is always available to see you. So easy to talk to and has helped me thru so…read moremany tough times. She is a 10 as far as I'm concerned. Her office is run efficient, which you never see anymore and you never have to wait. She's awesome!!

I love Dr. Pincus im a no fuss and bs type person she is very thorough efficient and kind. She does…read moreher own blood work and ekg. They have been extremely cautious and professional during this pandemic and any other time ive had to go. They do keep to a very rigid schedule and that benefits all patients. The office manager will do all he can when an emergency does arrive to work you into Dr schedule.