The first dispatcher I spoke to, Julie (I believe), was very friendly, patient and helpful. The tow arrived in a reasonable amount of time and they had a better quote than the other companies in the area. They make great use of technology to communicate what to expect, provide updates, receipts, etc. My only suggestion here would be for the dispatcher to let you know to expect texts from an unknown number so the customer is aware that links they are sending are not fraudulent and/or you can unblock their calls. My driver, Matt, was exceptional!!! He was very kind and empathetic to my situation, pleasant to interact with during our drive, and did an awesome job with my car, even made sure to help me tidy up it's parking before leaving. read more

I stupidly drove into a few feet of snow driving up the road to my house, and these were the guys that Chase worked with for my roadside assistance credit Card benefit. The tow truck operator came in about an hour of my request, and called and texted in advance. He had me out of the snow and driving away in about five minutes & was super friendly and helpful. I paid $75 out of pocket and my credit card covered $50 for a total of $125. Reasonable cost and great service. Highly recommended. read more

Very nice, excellent service, and communicated great! I was thankful they could get my car without me being there! Hopefully won't need them again, but if so, I would use them! read more

Elias accepted a towing work order and told AAA he would arrive by 1:25. Then, he called me at 1:20 and said that he had to take a car from Aspen to Buena Vista first and that he might not arrive until tomorrow. Customer NOservice at its finest. read more

Very courteous and efficient. They were timely and kept me updated for pickup of my vehicle. They were kind enough to remind me that the POB key was still with the fob. Mary M read more

Two incidents: First: Towed my motorcycle 30 miles and charged $510. Though I had crashed, my bike was fine except for cosmetics. Driver damaged my fuel tank when he strapped down my bike. I was in the hospital getting surgery and the driver hounded us for the next couple of days for payment even after being told insurance was waiting for them to provide an invoice. Second: Called to have my truck towed. Said it would be 25 minutes. My wife and I waited. After half hour we called and driver said he went to the wrong place and was minutes away. After an hour we called and said to forget it. Driver lied about responding. read more

Rude and Unhelpful My husband got high centered in his Transit on the Frying pan road in February. We were sent to Shaun's by AAA they gave us a 2 hour lead time. When the driver called my husband he let him know that if the road isn't plowed then he would have to either not get him out or charge him a chain up fee ( WE LIVE IN COLORADO PEOPLE SNOW HAPPENS). Please note my husband was in his front wheel drive van and got high centered but the road was not bad. Apparently the man in the 4 wheel drive tow truck was scared of the snow. I called dispatch to see what the chain up fee was and was told $50.00 because AAA doesn't cover this. I advised the lady at dispatch that is fine get my husband unstuck. Then the driver called me 1 minute later (to bad their service isn't that fast) to ask me if I told dispatch that he wasn't getting my husband out and if we were unclear. WOW just WOW! read more

These guys blocked Independence Pass on a Saturday afternoon of a holiday weekend for a vehicle recovery. Nobody was in the car and they could have done this any day. Traffic blocked for up to a mile, with no cell phone service for any of us. It was an illegal and rogue operation. The guy working the towing service was a complete a*hole to anyone who tried to reason with him to open one lane so traffic could pass, telling us it would be closed all night and we should turn around and go back to the other route. Everyone knew this was highly illegal, as the pass would've have been shut down with notices posted at both ends. We were 6 miles away from Aspen. It would have taken 4-5 hours to turn around. Finally, after an hour, a state trooper showed up and made them stop the recovery operation and opened up traffic. What a nightmare of a place. Super shady people. read more

Called in for a tow and received a quote of 30 minutes. Called to check back on the ETA after 45, and was told it would be 45 more minutes. Called again after 45, and was told it would be 30 more minutes. Tow came an hour after that. It is very important to give accurate time windows, as I could have called another company or taken care of other things. The service technician was great, I just wish I hadn't spent over two hours feeling anxious and frustrated. read more

Very shady driver/company. My vehicle was towed from the CityMarket in Aspen. The person answering phones for the company refused to answer any questions about how to get my vehicle back or where it was. I was told the driver would have to contact me. The driver was the same. He would not answer a question directly. I had to ask at least 3 times on the initial call from the driver how to get my vehicle back. He told me it was in Basalt then offered to bring it to me. Then said there would be a fee if he did that. He then told me he would have to call me back. Call #2 from the driver, I had to ask again at least twice how to get my vehicle back before I finally got an answer that he would bring it back to Aspen, but wouldn't say where just that he would call when he was close. So after 4 different phone calls and about 40 min later I was finally able to get my vehicle back. read more

Robert and the whole team at Shaun's were so helpful in getting my car towed from Aspen to the Toyota dealer in Glenwood. I highly recommend these guys. Very professional and hard working. Thank you again read more

My truck broke down in Fort Collins and my insurance sent Shaun's to tow it to my mechanic. The dispatcher was very courteous and professional as was Kenny, the driver who arrived ahead of schedule. I'll absolutely use Shaun's Towing and Recovery next time for sure! read more

Company representative provided us with a price to move a vehicle after we presented them with specific addresses. They completed the move without a hitch but then processed our card for $300 MORE than they originally agreed to. When we called to resolve the error, they were unwilling to reimburse us and insisted that no one would have given us a price within that range. This company's pricing cannot be trusted. read more

1. Called around 4PM to set up a tow at 6PM (to drop it off at the shop after work) 2. Tow truck driver calls at 6:10PM, says he is leaving and that I don't have to be there, but asks for make, model, color, and year. 3. I decide to wait for the driver to make sure he gets the right vehicle, can get into the garage, the car goes to the right place, and to put my key in the car for the mechanic 4. 7PM rolls around, no tow truck, so I called the company. 5. Driver calls me and explains that he went to Basalt to tow someone else first, as he described earlier (miscommunication due to mumbled phone transmission, driver windows open while driving, etc) 6. Driver arrives about 7:20PM, calls and asks if I have a sticker on my car. I say "yes, it's a..." he cuts me off and says, ok, I got it. 7. I run down to the car, he's not there, so I run out to the surface lot looking for him. I find him strapping up someone else's car (if I hadn't stuck around, he would have towed a different car...) 8. He can't get his truck through the garage gate (which he said he didn't need me to stick around to open because it's "unlocked"...wrong). I steer the car towards the gate but can't get it turned with the slope. He says he will push and (mumbled talking). I steer to turn, he comes and angrily suggests that I didn't hear him to steer back into my spot. He slams my door shut angrily. 9. Driver squeezes his truck through the gate, hooks up the winch to pull me back up the slope, I coast down and through the gate. 10. Driver hooks up the car and tells me we have to go for a "lock out" (other customer is locked out) in town (my destination is just as far down valley as the lock out is up valley). I reluctantly agree. 11. Driver texts while driving, reacts late to a sharp turn, calls next customer "6 times", no answer. Driver turns around to take me to my destination instead. 12. At the roundabout (halfway) next customer calls back. Driver tells him that he called 6 times and that he needs to answer the phone when a tow truck is coming for him. Customer argues, driver asks if he can be at the car in 5 minutes. Customer argues, driver says, "fine, I'll be back after I run to Glenwood" (2 hours driving plus tow job), and that he can play mean, too. Driver ignores customer's continuous calls. 13. Driver drops off my car at my destination, I pay, tell him I hope his night gets better. Glad to be done with this company. Never again. read more