They are were slow at getting my property listed and charge you $150 a month for vacancies. If you…read moresign you are stuck with them for 12 months, no outs by contract. $500 set up fee.

From the owner: We go beyond management to deliver full-spectrum real estate solutions that simplify ownership,…read morestrengthen communities, and grow investments. Whether you’re a homeowner, investor, or HOA board member, we’re here to protect and elevate what matters most to you. Our specialties include: • Full-service property management for residential, commercial, and vacation rentals • HOA and community association management • Leasing, tenant relations, and financial oversight • Real estate brokerage and investment guidance • Property branding and digital strategy With local expertise in Texas, Florida, and Arizona — and a nationwide reach — we combine technology, transparency, and care to deliver measurable results. At ACM, property is never just a transaction — it’s about people, growth, and legacy. AC Management — Building Value. Serving People. Where Everyone Is Family.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Impressive. I needed some support, some last minute…read morecleaning. Yelp projects is very new for me but I tried it out. ICON was answering my request, gave me a fair price and after I asked when her associate would come, she answered 25 minutes. And she came, kicked ass, took names and I'm a very happy camper. Thanks a lot, I really appreciate your help.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

I had a fantastic experience with Honeywood Realty. Diane was super responsive, friendly,…read moreknowledgeable and on top of all tasks. Steve provided some critical insight with regard to my home's status and thorough comps data to help us with ideal and realistic price point. I received excellent counsel at each step and the end result was a quick and easy sale that helped me and my family tremendously. Highly recommend if you are in the Cypress area. I can't imagine having better partners to help get it done.

Had a very complex transaction, but First American and more specifically Rosie Hallaway helped us…read moreget to the finish line. We had to swap from Startex Title (this was the sellers initial choice) who were essentially useless. But Rosie went the extra mile to get it done.

The amount of words needed to express my gratitude to Rosie, Gus and Kayla are infinite! They are…read morethorough, knowledgeable, professional, always willing to answer questions and provide timely feedback to emails. The ease of this transaction was stress free and seamless. I will definitely be using First American Title (Pearland) for future transactions, and highly recommend their exceptional services!

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

This review is for Lorenzo Rodriguez. My boyfriend and I were looking to rent a house in the…read morePearland/Friendswood area. After talking with Lorenzo in person I could tell that he was an honest and hard working professional. Lorenzo was not only punctual and responsive when we wanted to tour places, but he also went to bat for us when the landlord at a prospective house (our new home!) had dozens of applications. Because of him, we got the house we wanted in a great area! We are so happy and so thankful that we worked with Lorenzo, and can't recommend him enough to everyone else.

If I could give zero stars, I would! Please, please, please play it smart and safe, and take your…read morebusiness elsewhere! Me and a friend applied for a house after being told that 1 pet 60lbs was the pet policy. After we paid $80 to apply, we were texted saying that we were no longer being considered because the owner is "trying to lease to someone with no pets or a small one". TOTAL SCAM...and extremely unethical. The agent, Cynthia, told me on the phone that she thought we deserved a refund but it was NOT coming out of her pocket or her employees pocket for providing us information that changed. She said the only way we would get our money back is if the owner gave it to us...so stupid considering the owner never took our money lol. She now is trying to play it off like the owner simply chose a stronger applicant...which is not true because I have text messages saying that the owner was "trying" to lease to someone without a pet...not that they chose someone else. I have already filed a complaint with the BBB, and am currently working on my complaints with TREC, Texas Association of Realtors, and the local news stations so that I can help raise awareness for consumers and make sure to record all conversations in case this happens to them. The stupidity of this lady and her employees just baffles me. Just to give you another example, I had called asking for an application to be emailed to me one morning so that I could fill it out on my lunch break and have all paperwork ready when we had our showing that evening. Come lunch time I still hadn't received it, so I called and spoke with Brianna. I asked her if she could tell me the email address she wrote down, because I hadn't received the paperwork and thought she may have written my info down incorrectly. I kid you not when this girl said she thought I received it because I supposedly replied saying wrong email address. I had to explain to this girl that the response she received was clearly from someone else telling her she had the wrong email address. Even after that, I still had to call back 2 more times because she still was sending it to the wrong email address. I should have known then the type of unintelligent people that I was dealing with and ran the other way. HORRIBLE CUSTOMER SERVICE AND INCREDIBLY UNETHICAL BUSINESS On top of all of the issues with this company, Cynthia Gomez also hung up on me, and then admitted to it in an email. STAY AWAY FROM THEM.

The worst most expensive mistake we have ever made. We hired Maggie Mc******* out of the RE/MAX…read morePearland- Pearland Home Team and she represented the seller and us. She screwed both of us. She talked them into hiring her contractor who was an ILLEGAL contractor. Since we have lived in our home 3 years now we have had 2 electrical fires in the walls, the staircase collapsed (covered with carpet so we had no idea it was unsafe), the main line was shot (they lied when I asked and said it wasn't) and it flooded my home with SEWER and caused 47,000 in damages insurance had to pay, AND THE SECOND FLOOR STARTED TO COLLAPSE INTO THE DOWNSTAIRS because illegal contractor took out an entire wall without permits and did not even put up a beam. Maggie Mc*******, the sellers, and this illegal contractor almost killed my kids when the second floor started coming down. But wait there is more ways the Maggie screwed us even more! She charged us too much for the house and it did not even appraise so she came to US for the money and not the seller. Since we have lived in this house we have spend over 70,000 in repairs to make it SAFE. Not nice.. safe. Don't use her because as far as the law is concerned they protect them and not you! RUN FROM THIS REALTY. Want to see her lies... see the photos below where she said she was our realtor but then lied on legal documents saying she wasn't so she could legally screw us. Also DO NOT BUY A HOUSE IF SHE IS THE SELLERS AGENT! She will coach sellers to only fix what the eye sees, they painted the top of the toilet seats vs replacing them, the blinds were all pulled up "to let light in" when really they were half missing, cut in half and destroyed. They painted over rotted siding, they did only enough to fool the eye. And they will make you sign legal documents stating they have no liability. See my photos!!!!

I allowed Maria Guzman to be my property manager to rent my home. She did a great job. After my…read moretenants decided to end the lease Maria told me it was a good time to sell because the market is doing much better than it was a year and a half ago. I decided to sell and I got a cash offer within days for a little less than i paid 10 years ago for it but more than i owed, which was good in my neighborhood. She then told me not to take the offer she could get much bigger offer. A week later I got that offer. I was very grateful to walked away with anything but i walked away very happy at closing.

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions